Cupshe

I am rejecting this response because: They are sending only one more of the five items I ordered from them, I have to wait 6-8 days and then even more, as they mentioned. Where is the rest of my order and why would it take several weeks to receive this when it's only up at a NY Post Office? This makes no sense! I've ordered things for years and it has never taken this long. I want my money refunded to me and the order cancelled, as I do not believe one thing Cupshe says!

I need to return two unworn swimsuits to cupshe I specified which two products I needed return and the reason for the return (sizing)Instead of returning the two items they stated "A $store credit can be offered for you to exchange the right size or buy another style if you like, with no need for you to send the item back"There return policy clearly states Orders are able to be canceled and refunded before shipping Easy to initiate a refund or exchange in days after delivery Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service Items must be returned unwashed and undamaged As to bikinis, we only accept returning whole set of bikinis,both top and bottom, not one part Sales and clearance items cannot be refunded or exchanged (except for damaged or wrong items) If customer service offers a coupon to compensate your first order, the next order with this coupon app

Dear customer, we are so sorry for all inconvenience causedNormally the order confirmation email will sent automatically upon paymentRecently there is something wrong with the system, so our customers don't receive the emailsWe will try hard to solve this problem as soon as possibleWe checked and found that your package has been shipped out already and delivered to you in 14th according the tracking informationSo sorry for the trouble again

Dear customer, sorry for the delay of shipmentYour order has been shipped out on October 14th by FedExThe package has been delivered already according to the tracking informationHave you received it? If not, please feel free to let us knowSorry again for the trouble and worries we brought you

An order was placed in September, my credit card was promptly charged, and I have not received an order confirmation, nor a delivery confirmation The phone number provided is either busy, or beeps like a fax machine After several hours or trying to reach someone, an email was returned saying "thanks for my patience"

Dear customer, we are sorry for the late process for your return requestWe sincerely apologize for any unpleasant worries causedOur agent has followed up your returnIf you have any inquires, please email us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, you did not offer to reimburse me for the products until I filed a complaint with the Revdex.comI appreciate you resolving this, but would still encourage you to revisit/update your return policy and product advertising to specify your return policy as it is misleading Regards, [redacted] ***

Dear customer, we're sorry for all the troubleYour package has been shipped out on October 15th by FedEx and has been delivered alreadyWe sincerely apologize for the delay of shipmentWe'd like to offer a compensation for all the trouble and we will e-mail you with detailsSorry again for the inconvenience

We do sorry for the inconvenience caused to you.This is your valid tracking number: [redacted] , the shipping carrier is ***This is the tracking link: [redacted] Your package was delivered on Feb 24.Have you received it?If not, please tell us and we will compensate

I am terribly sorry for the problem you encountered We'd like to offer you a full refund to resolve this dispute Please send us your order number so that we can process your refund quickly To save you return postage, we ask you to donate the items to a local church or a charitable foundation as a good will for Cupshe, rather than ship the goods back to us Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers

Dear customer, we are so sorry for all inconvenience causedRecently we have confronted a great challenge of a vulome of ordes than before, thus our customer agents have tried hard to resolve the inquiring emailsWe're regretted that we haven't assited you to fix your problems in timeTo solve the problem, we will send you an email and we will appreciate your attention to check itSo sorry for the trouble again

Dear customer, we couldn't apologize enough for the trouble causedOur warehouse has faced the inventory crisis for some of the items which delayed the shipmentYour order has been cancelled and you will receive a full refund back to your bank account after the money is processedNormally it will take around 15-daysFor any further questions, please feel free to contact us

I ordered two bathing suits from the companyThey were too bigI had read the company return policy before buying b/c bathing suits are tricky to fitThe company's return policy states the following: "Return Policy: Easy to initiate a refund or exchange in days after delivery Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer serviceAs usual, refunds will be reimbursed back to your original account -- credit card or [redacted]   [redacted]  refunds will be transferred immediatelyCredit cards may take longer time to arrive." So, I initiated a return when suits were too big and no smaller size is availableCupshe demanded that I send pics, etcI did thisThen, they asked me questionsI respondedThen they said, "Okay we will give you 50% refund." WHAT? I feel this is fraudulent/misrepresentative based on posting on website

We're sorry that you haven't received your order confirmationNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleYour order has been shipped out one week later after your placed the order since we needed a processing time before shipmentWe're sorry for the trouble causedWe hope the item received could meet your satisfactionFor any further questions, please feel free to contact us

Dear customer, we're sorry for the inconvenience and worries causedYour order has been shipped out by expedite shipping on February 2nd and is in transition to your destinationThe shipping will take around 8-daysOnce the shipping agent has provided us the tracking number, we'll update it to you and send you a shipping confirmation e-mailIf you don't want the package when it arrives, please refuse to sign for it and notify us to initiate a refund

We couldn't apologize enough for all the inconvenience causedWe have confronted a big challenge with a large volume of orders, thus the processing time is longer than usualNormally the order confirmation e-mail will be sent automatically upon paymentThe confirmation might not be received due to a technical problem with the support systemWe will look into this case and fix the problem as soon as possibleYour order has been shipped out on October 14th by USPS and the tracking number is [redacted] Normally it will take around 12-days for the deliverySometimes the shipping carrier might be stuck with updating the tracking information until they reach the next distribution center on Chicago or Los AngelesHowever please feel reassured that the package is actually on the wayOnce again we apologize for the delay of shipment

Cupshe item I ordered months ago still has not arrived and if I track it using the order number, it states"' order not found"I emailed them and the response I got was computer generated with grammatical errors

Refuses to refund- swimsuits WAY too bigNo phone number to callI recently bought swimsuits and followed the online sizing chartIt must be way off because the suits are HUGE on me (got a M and a L- and I'm months pregnant!)I emailed their [redacted] email address asking how do I send them back and get a refundI gave them my order numberThey replied asking me for the SKU numbers of the products I need to returnI replied saying they should have all this information under my order numberNever heard back from them again

I wish it was possible to give this company starsThey tried to steal $dollars from me because I couldn't produce a tracking number proving that I returned their swimsuitsThey said their warehouse didn't receive the suits and there was nothing they could doBoy, were they embarrassed when my post office helped me locate the tracking numberSure enough, they had received my package a week prior

I ordered $dollars worth of products from their website and they were never delivered in the mail When I first asked them when I could expect them to be delivered (since the tracking updated times in weeks) they told me to "be patient, your suits are on the way" fast forward another week, still no suits This is almost times the allotted time they said I would have my suits in, so I am done being patient and waiting My trip is in days, and I have nothing to wear I asked for a refund, they told me they can only give me a 50% refund Why should I be penalized for this company being a total scam and taking my money and never sending product? This company needs to be shut down immediately After doing more research on them, it has been found that I am one of hundreds that this has happened to This business is a total scam!