Cupshe

Absolutely outraged by this companyI order shirts from Cupshe on September 5th, I entered my email so I would be updated on the processing of my orderI then paid for my order through Amazon paymentsMy credit card was charged on the 6th of September, but I never received a confirmation emailBecause I have not received a confirmation email, I cannot keep track of my packageSince then, I have received emails from Cupshe, all promotion emailsClearly I entered the correct emailIt is now September 21st, I have waited days and still nothingToday, I emailed the company asking what the hold up wasThis was their response: "Your request (152625) has been receivedWe suggest our customer don't keep on updating your mails as our system will escalate your mails into newest onesHowever, our agents reply mails from the oldest to the latest, which will cause an unnecessary delayed reply." As you can tell, there are multiple spelling and grammar errorsNot sure if I am talking to a robot or a year old

We're sorry to bring you such worries and inconvenienceWe have looked into this case and we have found that our customer service agents have refunded you in a total of $to your card ending in Normally it takes around 10-business days for the bank to notifyHowever it depends on the bank's processing time of this money to notify youWe will e-mail you with the proof of refund for your referenceIf there's any worries, please check it with your bank to confirm this amount of moneyWe'll always assist you with this and we'd like to make it clear for you as soon as possible

Dear customer, we are so sorry for all inconvenienceNormally the confirmation email will send automatically upon paymentThe confirmation isn't received due to technical problem with the support systemWe have tried to solve this problemWe found that your order has been shipped out already and delivered to you according the tracking informationOnce again we sincerely apologize for all the trouble and we promise we will try our best to improve our service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meShould the refund not happen I will complete another complaint Regards, [redacted]

Dear customer, we're sorry for the trouble causedWe're deeply regretted to keep you waiting so longYour package is delayed due to an inventory crisis for the cross sweaterWe will refund you for this sweater and ship the other two by expedite shippingOver the past two moths the processing time was really longer than usual which required nearly one monthWe couldn't apologize enough for thisWe will try our best to improve our service and shorten the delivery time

We're sorry to bring you such worries and troubleWe're actually a reliable company since our customers will surly get what they paid forWe're also willing to fix any problem for our customers if there's any dissatisfactionWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentWe have cancelled your order and fully refunded to your [redacted] You will receive a refund notification from [redacted] after they processed the moneyNormally it takes 7-daysIf there's any further questions regarding the refund, please feel free to let us know

Complaint: [redacted] I am rejecting this response because: Hi there! I appreciate all the help I am receiving with my caseI just received the return addressThe representative said I will get a full refund but I am still very worried that I may notI am getting a tracking number for the package so I can ensure its safe deliveryIf possible, I would like the case open until the refund is put back on my credit cardResponses and communication from the business is inconsistent and after reading online reviews for the company, I'm wondering if I will actually receive my refund even though they are saying they will Thank you again [redacted] ***

The website claims that refunds are "easy to initiate" but this is complete false There are several issues with this claim Not all items received contain a barcode which is required for refunds I e-mailed support dozens (yes, dozens) of times only to receive replies back from a different womens name each time with various emojis which are not relevant and not professional There is no phone number to call to speak with a human being Packaging does not come with return order form Difficult to obtain address to return items to (via e-mail communication) Later found out that either you have to pay for shipping back OR they you could keep the items less $charge per item (which online page does not state) Overall, have been in contact with the return e-mail address for over a week, have e-mailed repeatedly and still there is no indication I will receive any refunds back

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has a return policy that is not clearly stated on its websiteFirst they offer multiple store credits which are time consuming and frustratingAnd the store credit policy isn't even helpful to the consumerThere have been numerous complaints about this company and it is easy to see why Regards, [redacted] ***

I wanted to let you know that I just heard from the company, Cupshe, and they havecancelled my orderI also received an email from [redacted] letting me know that I have received a full refund.Thank you so much for responding to my concern so quickly, I really appreciate that.Have a wonderful weekend

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we broughtRecently our answering time for inquiries is a little bit slow due to a large volume of inquiring ticketsWe're deeply sorry that we haven't offered assistance in a most timely mannerOur agent has emailed you, please reply

Complaint: [redacted] I am rejecting this response because: The suit I was sent that I did not order was returned on 07/Credit has not been received for return shipping on an item I did not order & did not want Regards, [redacted]

We're sorry to bring you such worries and trouble Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problemWe have notified our technique department to fix the problemRecently our answering time for inquiries is a little bit slow due to system update and a large volume of inquiring ticketsWe're deeply sorry that we haven't offered assistance in a most timely mannerYour package has been shipped out already by USPS and the tracking number is [redacted] Once again we apologize for the delay of shipmentWe will e-mail you with more details

Dear customer, we are so sorry to bring you such troubleOur customer agents have tried hard to resolve all the inquiring emails as soon as possibleWe're regretted if we haven't assisted you to fix your problems in timeWe have refunded full amount of your two ordersYou will receive the refund notification from ***l in 4-daysWe will take seriously your feedback to improve our serviceSo sorry for all the inconvenience again

Dear customer,sincerely apologize for your inconvenience.If the item does not fit you, we can offer you the store credit to order item in right size, but you did not like this option.We have refunded to you, but we're not responsible for shipping back fee

We're sorry for the trouble causedThe processing time for pre-ordered items will be longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for processWe understand your concerns and we sincerely apologize for the lack of communication through your shopping experienceWe will try our best to improve our service and create a more reliable shopping environment for our customersYour package has been shipped out alreadyConsidering all the inconvenience caused, we have partially refunded your order as compensationSorry again for the trouble

Dear customer, we're deeply sorry for all the worries and trouble that we have brought youYour order has been shipped out on October 15th by USPSWe will e-mail you with the tracking informationMeanwhile, we will compensate for the delay of shipmentWe will e-mail you with the tracking information and more detailsSorry again for the inconvenience

Dear customer, we are so sorry for all inconvenience causedThere is a large volume of orders than before, so the processing time will be longer than expectedWe couldn't deeply apologize more for your disappointmentWe have canceled your order on October 19thAnd we have fully refunded to your cardYou will receive the refund notification from your bank after they processed the moneyIt will depend your bank's processing time to notifyIf there's any further problems of refund, please feel free to let us know

Dear customer, we are deeply regretted for all inconvenienceWe have fully refunded to your cardIt will depend your bank's processing time to notifyIf you have further questions regarding the refund, please feel free to let us know

We're sorry to bring you such worries and troubleWe're regretted that current processing time for an order is longer than expected due to large volume of ordersFor some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shippingWe couldn't apologize much more for any disappointmentYour order has been shipped out and delivered already according to the tracking informationWe understand the shipping is annoying and it's unpleasant to wait so longOnce again we sincerely apologize for all the trouble caused