Cupshe

Dear customer,We really sorry for the inconvenience caused to you.You will receive an email from us to check your card information.If this card is still active, we will refund you to this card.Please check the email and reply it.l'm waiting for your reply

This company needs to be shut down immediately; it's a huge scam I placed my order in early September, and $was taken out of my account immediatelyConveniently, when I now go to log in to my account to search my order history, I'm unable to get back into the website (I've seen where this has happened to other customers by looking at all of the negative customer feedback on the company's [redacted] page)Luckily, I wrote down my order number and details I received a confirmation email some time later, letting me know that my order would arrive via FedEx Express in 4-daysdays later (9/24), I sent another email asking the whereabouts of my two itemsI received a response a week later (10/1) telling me that the two sweaters were out of stock, and I could either wait another 15-days to receive them, or have my order cancelled and receive a refundI of course asked for the refund, immediately responding to that email on 10/1, and never received a responseI followed

Dear customer, we're sorry for the worries brought youPlease don't worry as we're a legit company and will ship out the itemsOur customer service center has received so many inquiring tickets recently and our agents are trying hard to process all the tickets in timeAn automatic reply will be sent by [redacted] before our agents read your ticketsWe will resend the order confirmation for you and provide you with the order detailsPlease feel reassured and sorry again for the trouble

We understand your concerns and we feel deeply sorry for the trouble causedRecently we have confronted a great challenge with a large volume of orders, thus the processing time is longer than usualHowever, our customers will surly get what they paidWe sincerely apologize for the troubleWe have cancelled your order and we will refund you to your [redacted] accountThere would be around 15-days for [redacted] to go through the refundSorry again for all the inconvenience

Dear customer, we are sorry for our delayed reply and apologize for any worries we brought The return address we provided is validAfter you return it and give us the tracking number, we will refund

Dear customer, we are so sorry for the trouble we have caused to youYour another two items are out of shelf,and stop sellingSo we have refunded full amount of your order to your [redacted] accountYou will receive the refund after they processed the moneyWe couldn't apologize for all inconvenienceKindly please email back for any further questions, we will try our best to solve your probles to your satisfaction

Dear customer, we're sorry to bring you so much troubleNormally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problemWe have notified our technique department to fix the problemBoth your orders have been shipped out already and we will e-mail you with the tracking informationIf you have any further questions, please kindly e-mail us

I placed an order from Cupshe 11/12/& paid for the 'faster' shipping of 5-days in hopes of receiving the shirt by thanksgivingWith less than days left, I had yet to receive any shipping notices, order status on yhe site showed unfulfilled Filled out a contact us request with no response, tried calling # on site, it just rang Sent email to addy given on original order email with a response if 'will notify you when item has shipped' On 11/i finally received shipping notification with days left til reach days, will see if I receive it If order crom this company, don't bother with faster shipping, not worth it

Dear customer, we're sorry for the trouble causedOur system has faced a technical problem once and the inquiring e-mails were answered automatically by our systemWe have fixed the problem and the similar problem will not occurWe're regretted that we haven't provided immediate assistance for your cancellation applicationWe have refunded you for your order and you will receive a refund notification from your bank after they processed the moneySorry again for all the troubles and we will try our best to improve our service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to add that I find it interesting that the company didn't respond to either of my emails from last week until after they were notified by the Revdex.com of my complaint I thank the Revdex.com for assisting in getting me a refund To Cupshe, I will NOT do business with you again and will tell everyone not to as well

Cupshe does not follow their posted return policyThe return policy, from their website, states: "Email to customer service : [redacted]  including: *order number, the question you want to solve together with picture of product if necessary *a photo of barcode on the plastic bag Get autorization from Customer Service Get coupon or refund *Tracking number is required to complete the returnIt will facilitate for us to track your return status and process your return *Take your refund/exchange when the package is received" I purchased items on August 28, and contacted the company on September 16, to initiate a return of of these itemsI followed the steps and emailed the company to their posted email address ( [redacted] ) and received a response from an associate named CherryIn a series of emails, I continued to clearly state I wanted to return four items in unworn condition and in original packaging, and in response I ne

I ordered bathing suits and wanted to return of them Website clearly stated they will except return if you contact within days That's a load of crap, I've been going back and forth for days with no info on how to return They will only allow me a % return or just replace for a new size and I don't have to even send merchandise back This is because everything comes from China and they don't want to deal with the shipping Never again will I purchase anything on the internet unless it's a mainstream U.S store They just figure you'll lose interest and drop the matter Plus they are in China so customers have no recourse You lose!! Do not buy from this merchant!!!!

Dear customer,sincerely apologize for your inconvenience Our agent has emailed you the return addressIf you want to return, please do it ASAP

Dear customer, we're sorry for all the inconvenienceWe have cancelled your order at your request on October 18th and you will receive a refund notification from [redacted] in 4-daysMeanwhile, there're four items which have been shipped out already and you will receive themSorry again for all the troubles and worries we have brought youWe will try our best to improve our service

Hello! I am emailing in regards to my complaint # [redacted] filed on Tuesday, January 16th regarding a refund issue with CUPSHEI received a response email from a company representative of CUPSHE who has resolved the issue and is asking that I repeal my complaintI was trying to do this from the Revdex.com website but was not able to figure this out as I did not have all the functions that the help video showed Please repeal my complaint as there are no further issuesThank you! [redacted]

Dear customer,sincerely apologize for your inconvenience Sorry, your previous email might be closed automatically by systemOur agent has emailed you the return addressPlease reply to us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat said, I still contend that the policy regard the item being a "final sale" purchase was not communicated/available in a transparent wayAdditionally, I would have preferred a full refund (and would have sent back the merchandise) versus a partial refundI'm receiving $of the $I spent, and do get to keep the item, however, it's too large for me (which is why I wanted to return it), so I now that this dress that's too big for me, and 1/of what I spent on itIt's better than nothing, but, I wouldn't call it "satisfactory." Thanks very much for your assistance Regards, [redacted] ***

Hello- I feel like this company is a scam, I ordered something from them on their website weeks ago ($order) and never received a confirmation email, although they did charge my cardI've been trying to call their number and it's not workingI emailed them different times and haven't heard backI also looked on their [redacted] page and it's covered in complaints about not receiving products or hearing back from their customer serviceI just want to make sure that they get what they deserve if they are indeed scamming everyone

I ordered several suits from Cupshe and was very pleased with the delivery time and the quality of suits However I ordered a few extra to have a variety to choose from knowing I was going to return a fewSeems impossible to return! I wish these reviews were available when I purchased suits as I am having an impossible time getting a return email with return information There isn't an # to call and so far the few emails I've sent, including all of the "return" information needed per their website have gone unansweredDo we have any recourse here? Has any one had any luck with returns at Cupshe? If not......BUYER BEWARE!!!!

Dear customer, we are very sorry for our delayed reply and make you wait so longOur agent has checked your order and replied to youYou will receive the items soonIf you have any inquires, please contact us