Cupshe

Dear customer, sincerely apologize for your inconvenience.Our agent has emailed you and will solve your problem. If you have any inquires, please email us.

I have placed a couple orders with Cupshe.com. The shipping is always slow and the clothing quality is mediocre but the prices are cheap for trendy, "throwaway" pieces. I recently placed an order for 2 items. After waiting 10 days, the order still had not shipped. I contacted customer service and was informed that the items were out of stock, and no where on the website did they say they were out of stock, as I wouldn't have ordered them had I known. Not wanting to wait any longer, and knowing that once the items FINALLY shipped it would take a couple weeks for them to get to me, I asked that they cancel my order. It took them about a week to cancel the order and then a week after that, I noticed I never received my refund. I tried contacting customer service (via email) multiple times and they kept telling me to wait longer. The last time I received a response from them, the representative told me to wait 20 days (20 DAYS?!), so I did. After the 20 days, I still did not get my money back, so I emailed them again. No response after 3 days. So I emailed them again. No response after over a week. Needless to say, I will never be purchasing anything from this website EVER again and will discourage all of my friends and family from giving them any of their business.

Dear customer, we're sorry for any disappointment caused. We're regretted that the sweater is once delayed for shipment. We couldn't apologize enough to keep you waiting long. Your order has been shipped out already and we have e-mailed you with the tracking information. If you have any further...

questions, please feel free to e-mail back. Once again we're sorry for any trouble.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we are so sorry for all inconvenience caused. Recently we have confronted a great challenge of a vulome of ordes than before, thus our customer agents have tried hard to resolve the inquiring emails. We're regretted that we haven't assited you to fix your problems in time. To solve...

the problem, we will send you an email and we will appreciate your attention to check it. So sorry for the trouble again.

Dear customer, We are deeply regretted to bring you such worries and trouble. Normally the confirmation email will be sent automatically upon the payment. The confirmation might be not received due to a technical problem with the support system. We will resolve the problem as soon as possible. Your...

order has been shipped out. The tracking number is [redacted] and the shipping carrier is FedEx. If you don't want your package, you can refuse to sign it. We will arrange to refund money to you. So sorry for the trouble again.

Dear customer, we are so sorry to bring you such concerns and trouble. Normally the confirmation email will be sent automatically upon payment. The confirmation might not be received due to technical problems with the support system. We have tried hard to solve this problems. We couldn't apologize...

more for any disappointment. We have cancelled your order and fully refunded. You will receive the refund notification from your bank. It will depend your bank's processing time to notify. So sorry for the inconvenience again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry to bring you such worries and trouble. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the...

shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded. You will receive a refund notification from [redacted] after they processed the money. If there's any further questions regarding the refund, please feel free to let us know.

I am rejecting this response because: They are sending only one more of the five items I ordered from them, I have to wait 6-8 days and then even more, as they mentioned.  Where is the rest of my order and why would it take several weeks to receive this when it's only up at a NY Post Office?  This makes no sense!  I've ordered things for years and it has never taken this long.  I want my money refunded to me and the order cancelled, as I do not believe one thing Cupshe says!

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company has a return policy that is not clearly stated on its website. First they offer multiple store credits which are time consuming and frustrating. And the store credit policy isn't even helpful to the consumer. There have been numerous complaints about this company and it is easy to see why. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This situation has become a very serious issue!  I have shipped...

back both swimsuits as asked.  I have provided the priority shipping tracking#  [redacted] which confirms delivery on March 7th.  I have done everything that was asked of me in order to receive a full refund in the amount of $52.98.  My original payment was thru [redacted].  I have also contacted [redacted] to advise them of the current situation.  I have been emailing almost DAILY since February 23rd to get my refund!  It takes several days each time for ANYONE to respond.  And with each new response, there's another EXCUSE.  I'm so exhausted and just want my money back!  [redacted]DeliveredMarch 7, 2018 at 10:34 amDelivered, Left with IndividualMONROE TOWNSHIP, NJ 08831 When will my refund of $52.98 be issued back to my [redacted] account????  I will NOT be closing any claims until I receive full refund as YOU HAVE AGREED TO!
Regards,
[redacted]

Dear customer,sincerely apologize for your inconvenience.  As you want to exchange,  exchanging still needs you to pay for shipping when you send it back, so we offered you the store credit with no need of returning.

The complaint is resolved.

We're sorry to bring you such worries and trouble.  Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have notified our technique department to fix the problem. Recently our answering time for...

inquiries is a little bit slow due to system update and a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most timely manner. Your package has been shipped out already by USPS and the tracking number is [redacted] Once again we apologize for the delay of shipment. We will e-mail you with more details.

I ordered a shirt and did not receive a confirmation email, their site says you will receive one, so I have no way to track my order. I emailed two different emails for this company and got no response. I went on their pinterest site and commented on the post and got no response. I went to their Facebook page and sent them a private message and got no response. I tried calling the phone number they listed, which is a New Jersey landline number, and it just rings never goes to a voicemail or teleprompter, and sometimes it would just hang up. They took out my payment via PayPal, so I filed a complaint on there. Their facebook and pinterest page and website needs to be shutdown. I have since seen several other people complain about paying and ordering from them, but never getting a confirmation email, shipping email, or response, or the product!

Dear customer,  we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most...

timely manner. Our agent has emailed you, please reply.

Dear customer,sincerely apologize for your inconvenience.Our agent has emailed you the return address.We are sorry that we don't offer shipping label and we 're not responsible for shipping back fee.  Kindly email us in case of any problems.

Complaint: [redacted]
I am rejecting this response because:
In the response, they stated they would send an email with information on how to solve issue/obtain refund.  No email was received.  I contacted the company and once again, I received a blanket response stating to check my spam folder, and to not send multiple emails and they will be responded to in a timely manner.  I have contacted the credit card company to make fraud complaint, and reverse the charge, since the company has not been willing to do so.
Regards,
[redacted]