Cupshe

Complaint: [redacted]
I am rejecting this response because:
Hi there! I appreciate all the help I am receiving with my case. I just received the return address. The representative said I will get a full refund but I am still very worried that I may not. I am getting a tracking number for the package so I can ensure its safe delivery. If possible, I would like the case open until the refund is put back on my credit card. Responses and communication from the business is inconsistent and after reading online reviews for the company, I'm wondering if I will actually receive my refund even though they are saying they will.  Thank you again. 
[redacted]

Dear customer, we are so sorry for the trouble we have caused to you. Your another two items are out of shelf,and stop selling. So we have refunded full amount of your order to your [redacted] account. You will receive the refund after they processed the money. We couldn't apologize for all inconvenience. Kindly please email back for any further questions, we will try our best to solve your probles to your satisfaction.

Dear customer, we're sorry for the inconvenience caused. We have met a challenge with a large volume of orders than expected, therefore the processing time is longer than usual. The two unfulfilled items have been shipped out on November 5th by FedEx and have been delivered already. If you haven't...

received them, please let us know. We couldn't apologize enough for the delay of shipment and we will try our best to improve our service.

We're sorry for the trouble caused and we apologize for the inconvenience. Recently the processing time is longer than usual and some orders for most popular items were unfortunately delayed. We understand your concerns and we're regretted to keep you waiting. Your order has been shipped out and...

delivered according to the tracking information. Considering all the inconvenience caused, we have partial refunded your order as compensation. For any further questions please feel free to contact us.

Dear customer,sincerely apologize for your inconvenience.Our agent has offered you the return address. When we receive the items, we will offer you a full refund.

Dear customer, we're sorry for the delay of shipment. We're not a scam and our customers will surly receive their paid items. As for your order #[redacted], all the items have been shipped out. There're three items have been received already according to the tracking information. The Grin and...

Flare It Cross Plunging Sweater (L) will arrive in a separate package. It has been shipped out on October 15th by USPS and will reach you in around 10-12 days. Sorry again for all the troubles. For any further questions, please feel free to contact us.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer,sincerely apologize for your inconvenience. Our agent has refunded $61.78 to you, not $38.88. Please have a check. If you have any inquires, please email us.

Dear customer, we're sorry for the worries brought you. Please don't worry as we're a legit company and will ship out the items. Our customer service center has received so many inquiring tickets recently and our agents are trying hard to process all the tickets in time. An automatic  reply...

will be sent by [redacted] before our agents read your tickets. We will resend the order confirmation for you and provide you with the order details. Please feel reassured and sorry again for the trouble.

We're sorry to bring you such worries and inconvenience. We have looked into this case and we have found that our customer service agents have refunded you in a total of $70.57 to your card ending in 7979. Normally it takes around 10-15 business days for the bank to notify. However it depends on the...

bank's processing time of this money to notify you. We will e-mail you with the proof of refund for your reference. If there's any worries, please check it with your bank to confirm this amount of money. We'll always assist you with this and we'd like to make it clear for you as soon as possible.

Dear customer, we're sorry for the delay of shipment. Your package has been shipped out already on October 22nd by USPS and the package has been delivered according to the tracking information. We couldn't apologize for any worries caused to your shopping experience. We will try our best to...

improve our service and shorten the shipping delivery.

We're sorry for the inconvenience caused. We're regretted that current processing time for an order is longer than expected due...

to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your PayPal. You will receive a refund notification from PayPal in 4-7 days after we initiated the refund. If there's any further questions regarding the refund, please feel free to let us know.

We're regretted that current processing time for an order is longer than expected due to large volume of orders. Your order has been shipped out on October 14th and will reach you soon. For any further questions, please feel free to...

contact us. Sorry again for any trouble.

resolved. Refund sent. thank you for your attention to the matter.

Dear customer,  we're so regretted to bring you so much troubles. We have cancelled your order and refunded you. You will receive a refund...

notification from PayPal in 4-10 days. Should you have any questions regarding the refund, please feel free to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, we do sorry for the late reply.Our agent have already replied your email and help you complete the return process, please check it.

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Our agent has emailed you and followed up you request. Please reply ASAP.If you have any inquires, please email us.

Complaint: [redacted]
I am rejecting this response because:
The suit I was sent that I did not order was returned on 07/03. Credit has not been received for return shipping on an item I did not order & did not want. 
Regards,
[redacted]

Dear customer,sincerely apologize for your inconvenience.  If you prefer a full refund, you can return the items to us. Our agent has emailed you the return address. If you have any inquires, please email us.