Cupshe

Dear customer,sincerely apologize for your inconvenience.Our agent has offered you the return address. When we receive the items, we will offer you a full refund.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have yet to see a refund on my credit card.  I contacted the credit card company that I used and they show nothing pending from Cupshe.  I did not think they would refund my money due to the (over 1,000) reviews/complaints I viewed online stating that they do not send merchandise, return emails and phone calls, nor refund money.  Can the Revdex.com help me figure out if there is a class action lawsuit against this company?  Or how I can help to make sure that this company does not scam other consumers? Thank You!
Regards,
[redacted]

Dear customer, we're sorry for all the trouble. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. We have refunded you for your order as compensation for all the...

inconvenience. We will try our best to improve our shipping service and avoid the similar delay problem.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we're sorry for the inconvenience caused. We have met a challenge with a large volume of orders than expected, therefore the processing time is longer than usual. The two unfulfilled items have been shipped out on November 5th by FedEx and have been delivered already. If you haven't...

received them, please let us know. We couldn't apologize enough for the delay of shipment and we will try our best to improve our service.

Dear customer, we are so sorry for the trouble we have caused to you. Your another two items are out of shelf,and stop selling. So we have refunded full amount of your order to your [redacted] account. You will receive the refund after they processed the money. We couldn't apologize for all inconvenience. Kindly please email back for any further questions, we will try our best to solve your probles to your satisfaction.

resolved. Refund sent. thank you for your attention to the matter.

Dear customer,sincerely apologize for your inconvenience. Our agent has refunded $61.78 to you, not $38.88. Please have a check. If you have any inquires, please email us.

Dear customer,  we're so regretted to bring you so much troubles. We have cancelled your order and refunded you. You will receive a refund...

notification from PayPal in 4-10 days. Should you have any questions regarding the refund, please feel free to contact us.

We're sorry to bring you such worries and inconvenience. We have looked into this case and we have found that our customer service agents have refunded you in a total of $70.57 to your card ending in 7979. Normally it takes around 10-15 business days for the bank to notify. However it depends on the...

bank's processing time of this money to notify you. We will e-mail you with the proof of refund for your reference. If there's any worries, please check it with your bank to confirm this amount of money. We'll always assist you with this and we'd like to make it clear for you as soon as possible.

Dear customer, we're sorry for the worries brought you. Please don't worry as we're a legit company and will ship out the items. Our customer service center has received so many inquiring tickets recently and our agents are trying hard to process all the tickets in time. An automatic  reply...

will be sent by [redacted] before our agents read your tickets. We will resend the order confirmation for you and provide you with the order details. Please feel reassured and sorry again for the trouble.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're regretted that current processing time for an order is longer than expected due to large volume of orders. Your order has been shipped out on October 14th and will reach you soon. For any further questions, please feel free to...

contact us. Sorry again for any trouble.

We're sorry for the inconvenience caused. We're regretted that current processing time for an order is longer than expected due...

to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your PayPal. You will receive a refund notification from PayPal in 4-7 days after we initiated the refund. If there's any further questions regarding the refund, please feel free to let us know.

Dear customer, we're sorry for the delay of shipment. Your package has been shipped out already on October 22nd by USPS and the package has been delivered according to the tracking information. We couldn't apologize for any worries caused to your shopping experience. We will try our best to...

improve our service and shorten the shipping delivery.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have refunded you for your order and you will receive a refund notification from your bank after they processed the money.

Dear customer,sincerely apologize for your inconvenience.  Thank you for your tracking number. When we receive the package, we will refund to you.

Dear customer, sincerely apologize for your inconvenience. Our agent has emailed you the return address. If you have any inquires, please email us.

Dear customer,sincerely apologize for your inconvenience.  If you prefer a full refund, you can return the items to us. Our agent has emailed you the return address. If you have any inquires, please email us.