Cupshe

Dear customer, we apologize sincerely for any unpleasant worries we brought. We sorry to tell you we are not to pay for the shipping fee when you return. If you want to return, we will give you a full refund after receiving your tracking number. In addition, You can give us your receipt of...

 $17.68 Fedex, we will refund.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your [redacted]. You will receive a refund notification from [redacted] after they processed the money. Normally it takes 7-10 days. If there's any further questions regarding the refund, please feel free to let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I do want to add that I find it interesting that the company didn't respond to either of my emails from last week until after they were notified by the Revdex.com of my complaint.  I thank the Revdex.com for assisting in getting me a refund.  To Cupshe, I will NOT do business with you again and will tell everyone not to as well.

Dear customer, we are sorry for our delayed reply and apologize for any worries we brought.  The return address we provided is valid. After you return it and give us the tracking number, we will refund.

Dear customer,we are so sorry for the trouble we have caused to you. Normally the order confirmation email will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the...

support system. We will look into this case and fix the problem as soon as possible. Your order has been shipped out already. Considering all the inconvenience caused, we have partially refunded your order as compensation. So sorry for the trouble.

Dear customer,  we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most...

timely manner. Our agent has emailed you, please reply.

To whom it may concern,Our return and exchange policy clearly states in our homepage which is attached in the screenshots. And the item is an on-sale product which cannot be returned and exchanged. However, taking account into customer's benefits, our customer service agent provide the customer with...

coupon and partial refund options. And customer accepted our partial refund offer. We have peacefully solved this return request. The 3 screenshots attached have clearly stated the process. We hope customer can repeal this Revdex.com complaint.Looking forward to the reply soon.Cupshe

Hi [redacted] I am sorry to hear that. We have sent an e-mail to you which provides our shipping return address. Please follow steps in my e-mail to proceed the return process. Sincerely sorry again.Cupshe customer service team

Complaint: [redacted]
I am rejecting this response because:
In the response, they stated they would send an email with information on how to solve issue/obtain refund.  No email was received.  I contacted the company and once again, I received a blanket response stating to check my spam folder, and to not send multiple emails and they will be responded to in a timely manner.  I have contacted the credit card company to make fraud complaint, and reverse the charge, since the company has not been willing to do so.
Regards,
[redacted]

Dear customer, we're sorry for the inconvenience and trouble caused. Recently the processing time is longer than usual due to a large volume of orders. We have cancelled and refunded your order at your request and you will receive a refund notification from your bank after they processed the money....

Sorry again for the disappointment.

Hi, we do sorry for the inconvenience caused to you.But we do not offer the return shipping label and don't pay for the return shipping fee.If you don't want to return, we can offer you a full store credit to reorder with no need of returning.Hope to get your understanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, you did not offer to reimburse me for the products until I filed a complaint with the Revdex.com. I appreciate you resolving this, but would still encourage you to revisit/update your return policy and product advertising to specify your return policy as it is misleading. 
Regards,
[redacted]

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the...

support system. We will look into this case and fix the problem as soon as possible. Your order has been shipped out and is in transit to your destination. We're regretted to keep you waiting for so long. The blankets you ordered from us has experienced a temporary inventory crisis due to large volume of orders than expected. Meanwhile our manufacture has updated the producing process for the blankets, therefore the shipping is unfortunately long. We much appreciate your patience and we sincerely apologize for the trouble. We hope you will like the items after receipt. For any further questions, please feel free to contact.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] 
[redacted]

Dear customer,sincerely apologize for your inconvenience.You have returned the order. After we receive the package, we will refund to you. Kindly email us in case of any problems.

Dear customer, we're sorry for any trouble caused. It's our regret that your order failed to fit you as expected. Our agent has processed your return request for you. You can return the item back to us for a full refund. We have e-mailed your with our return address. We sincerely apologize for...

unpleasant worries we have brought you.

Dear customer, we're sorry for all the trouble. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. We have refunded you for your order as compensation for all the...

inconvenience. We will try our best to improve our shipping service and avoid the similar delay problem.

Complaint: [redacted]
I am rejecting this response because:I have yet to see a refund on my credit card.  I contacted the credit card company that I used and they show nothing pending from Cupshe.  I did not think they would refund my money due to the (over 1,000) reviews/complaints I viewed online stating that they do not send merchandise, return emails and phone calls, nor refund money.  Can the Revdex.com help me figure out if there is a class action lawsuit against this company?  Or how I can help to make sure that this company does not scam other consumers? Thank You!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]