Custom Home Service

The Company regrets any difficulty you may have experienced trying to reach our adjuster. N[redacted] can be reached at ###-###-#### or
href="mailto:[email protected]">[redacted]@allianceunited.comher supervisor Abigail Sanchez can be reached at ###-###-#### and Nicole Bernard can be reached at ###-###-####. Our insured had a valid policy in force on the date of the loss and liability is not disputed.  The loss related Property Damage total may exceed our insured’s Property Damage limit.  As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss.  Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit.  If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages.  If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party.  Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11758871, and per their response, I would like to provide the claim number requested. Claim # D0####5CA16.Due to the lack of response and minimal work ethic of their staff, I have had to file a claim with my insurance for my vehicle, my neck pain and migraines. I however do no have auto rental coverage as a part of my policy. Therefore, for the time being, I would like clear documentation from the insurance company that they will pay for my rental car within 30 days after submitting the final amount to them as to prevent further accrual of interest on my credit card. and ultimately would like this paid within the 30 days after submitting for payment. Per the adjuster, my car was considered undriveable which verified that I would need a rental car following the accident. which is again, the fault of their insured party and has been verified through the police report that I had to provide to Alliance united Insurance services as their staff did nothing to resolve this claim. 
I was very happy with my vehicle and had no intent on purchasing a new vehicle after putting almost $4000 worth of work towards my car to maintain it in good conditions. regardless of the work and financial amount put towards my vehicle, my insurance is considering my vehicle as a total loss now. I am now being forced to purchase a new vehicle after all this and I would appreciate if this company at the very least could appropriately handle this claim with time sensitivity so that I can hopefully get past this.
Regards,
K[redacted]

Complaint: 11570985
I am rejecting this response because:
The business has provided this same response for approx. 2 months with no progress. They sent an appraiser and authorized repair directly to the body shop. I did NOT authorize any repairs. I was not a part of those decisions in any way. Now, my car is done and in storage. This is a result of their client who was properly insured by this business. Their lack of effort and professionalism is consistent with over 250 complaints against this business. I only ask that they honor their obligation to the consumer, process and system in place. 
Regards,
E[redacted]

The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our system revealed you called us last week. The Company has requested the handling adjuster contact you on...

Monday, or Tuesday at the latest. The adjuster will use: ###-###-####. It is important that we speak to you to confirm the facts of the loss with you. The Company would like you to know there is a coverage issue. We have been unable to speak to our insured to date. Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.

Complaint: 11540295
I am rejecting this response because:
 
It still does not justify the lack of communication. It has been since April of this incident with their insured. I have yet to still receive contact regarding my vehicle. Regardless of what their insured policy is I still have been waiting awhile for my vehicle to be repaired as well as someone to make contact. A person came to do a survey of my vehicle and I have still not received contact after that. 
Regards,
K[redacted]

Complaint: 11796983
I am rejecting this response because: I have not received any payment for damages to my car. I DID receive a letter, dated 10/26/16 that said they mailed a check. I have not received this check and wish to keep open this complaint until I receive the payment and my car is fixed.
Regards,
C[redacted]

Only a vehicle owner can authorize the repairs to his or her vehicle.
Our insured had a valid policy in force on the...

date of the loss and liability in not disputed.
The loss related Property Damage total may exceed our insured’s Property Damage limits.
As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss.
Once all Property Damages can be confirmed the Company will know if the total Property Damages exceed our insured’s Property Damage policy limit.
If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages.
If each parties agree to the settlement offers the Company will mail out Property Damage releases to each party.
Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party.
Please understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office.

Complaint: 11548310
I am rejecting this response because:  I have not received my refund or credit from card. I called today...

and no pending transactios. They need to pay back additional $15 for interest and late payment/ refund.
Regards,
E[redacted]
I have not receive the credit or refund yet. I called the  cc compnay and no record of credit transactions. Becasue of that additional charges applied to my card.

Complaint: 11786181
I am rejecting this response because:
I have given the number to them.  In fact they gave it to me originally.  They have contacted me in the last 24 hours.  They gave me...

the name of a body shop in my area.  We will contact them and see if they will repair my auto and bill the insurance company.
Regards,
R[redacted]

They never return calls.Left messages for weeks straight and never received a call back to at least inform me the status of my claim.

Complaint: 11620274
I am rejecting this...

response because:
My claim number is D03####CA16. My body shop and myself have made several attempts to contact anyone at your establishment. The body shop has had years of experience handling things like this, I doubt they are incompetent of contacting the appropriate person. That is a lousy excuse for poor business practices. 
Regards,
A[redacted]

This company has the WORST customer service ever. Specifically the claims department. My car has been in the shop since August, its now October and I've only spoken to the adjuster once only because I demanded to speak to her supervisor then she decides to finally call me back ( go figure).The auto body shop has called me a couple of times complaining that they have been trying to get in touch with the adjuster for two weeks regarding a payment but to no avail. Because of this my car has sat for two weeks not being repaired and that has cost me additional money for a rental car. I tried getting in contact with the claims department manager, but he doesn't answer either. I am now in the process of filing a complaint with the department of insurance.

This Insurance company is ran very poorly. Exactly what the first reviewer says happened to them, (not returning calls, not letting you speak to a manager, giving them the run around , not giving any exact answers) is what happened to me. The worst thing is that they can't seem to figure out what coverage their policy holder( that rammed my car from behind and ruined it)has, despite alliance united holding the policy. This Company is horrible.

I was hit by an Alliance insured driver 8/27/2014 two weeks ago. I filed a claim and was assigned an adjuster. I have never received a call back after leaving numerous messages. I have only been hearing voice mail message to leave contact information but never got a call back. This company has the worst customer service ever. The persons I have been able to speak seem to have a oh well attitude. I hope this company gets investigated and rated even lower so no one is buying their service.

Complaint: 11763283
I am rejecting this response because:
I spoke with [redacted] from body shop on 10/14/16 at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car
Regards,
Z[redacted]

Complaint: 11692533
I am rejecting this response because:
The coverage investigation has been said  about 2 months ago and until now there is no result. The documents of coverage is in their file, how come there is no progress.This company is not really working on my  claim. Until when will I wait to settle this. They don't even call me for status update . What shall I do. Ronnie Dixon told me lastMonday that he will send me an email on Tuesday that I need to reply but until now , Thursday he never did.
Regards,
Y[redacted]

Complaint: 11640080
I am rejecting this response because:
Regards,
R[redacted]
Mr. J. C. thank you for responding first of all.
      I'm sorry but I don't know what is more disturbing; your reply or that it took 84 days for it!
There's plenty of proof the accident happened; cops, paramedics, witnesses, pictures, etc...
If you choose too, you can contact your client; you have addresses, names, phone #, etc...
You can choose too prolong this if you want, but I am the one with no working car.

This insurance takes forever my car was sitting for a month before they even got started working on it now it's ready I paid my deductible still waiting I was involved in a hit and run .. it's rded I need my car now I am paying for just to sit there .. they need to move faster.

Complaint: 11631478
I am rejecting this response because: I did not recve a call from the Alliance United handling adjuster.
Also I fail to find what else do they expect from the two Police reports. According to the supplemental report she clearly claims that she had the green light. She is mistaken. She also states that she was in the number one lane. She is mistaken there also. She also claimed to the previous adjuster that she saw me in the passenger side and that my daughter was driving. She's mistaken once again.  All this has been said by my insurance representative and it seems obvious that Alliance United is hoping my persistence will fade away.  I see no value in an insurance company like Alliance United. I see numerous reports from YELP with similar complaints and tactics used by Alliance United.
This is not a Red/Green Light issue any longer. This is an issue of who is at fault and who could have prevented this accident. Combining both police reports , it paints a pretty clear picture of who was responsible for this accident. Given that she received a moving violation 21800(a) (failure to yield right of way to vehicle already on roadway, it doesn't take a professional Handling Adjuster to figure this out.
If they feel so strongly toward their client that she was not at fault, I request Alliance United to convey all statements given by your client pertaining the accident including statement received by the previous adjuster, a copy of the appraisal report of my vehicle and any other material regarding Claim#D01[redacted]CA16 to me so I may initiate a claim to Small Claims Court.
Regards,
F[redacted]

We are sorry to hear you were not satisfied with the service we provided.  We appreciate your business and we make every attempt to accommodate our insured's whenever possible.
Our records show a change has been processed to lower the annual miles on both vehicles.  This change...

generated a credit which has been applied to your policy.  An amended declaration has been mailed and you should receive in a few days.Sincerely,
Alliance United Insurance Services, LLC