Custom Home Service

Complaint:
I am rejecting this response because:
The coverage investigation has been said about months ago and until now there is no resultThe documents of coverage is in their file, how come there is no progress.This company is not really working on my claimUntil when will I wait to settle this. They don't even call me for status update What shall I doRonnie Dixon told me lastMonday that he will send me an email on Tuesday that I need to reply but until now , Thursday he never did
Regards,
L*** ***

The Company’s records reveal you are represent by an attorneyAny and all communication needs to be with your attorney’s office, not directly with the
CompanyThe Company’s records reveal you elected not to purchase Collision Coverage for your Chevrolet with your automobile insurance policy MNS####As such, the Company is unable to afford your Collision Coverage damagesThe Company cannot pursue your damages, against the other party or their carrier on your behalfYou must pursue your damagesThe Company believes the information you seek is:
VIKING INSURNACE, POLICY NO ### ### 704, ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11799198, and find that this resolution is satisfactory to me
Regards,
D*** ** ** *** I hope everything turns out OK and I hear a response soon that's all I needed thank you

Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier
This is a process and may take several weeks to completeWe are dependent on the other parties carrier to respond
There are many people involved
there is no guarantee we will recoverWe will keep you apprised of our efforts and results
We are currently waiting for a copy of the police report

I am rejecting this response because:
It didn't resolve anythingWe got a completely different response the first timeThis is a horrible company, that we won't be dealing with anymore
Regards,
K*** ***

The Company regrets any difficulty you may have experienced trying to reach our adjuster
"Calibri","sans-serif";">Our staff will call out to you today to provide you with the status of your claim

Collision Claim:
D0####7CA16, date of loss 10/22/2016, insured rear ended claimant
The insured did not purchase Renal Reimbursement coverage
The Company offered to pick up insured’s vehicle from a tow-yard, insured asked that AAA tow the insured vehicle to the insured’s home
AAA towed IV to insured’s home, per insured’s request
An estimate of repairs was completed at Copart, loss related damages less than $1,deductible
The Company offered to have a Direct Repar Facility (DRP) to teardown insured vehicle to determine IF the insured vehicle’s damage would be over insured’s $1,deductible,
insured accepted offer to have DRP be her shop of choiceInsured vehicle stolen from insured’s shop of choice(DRP)D0####7CAClaim closed Theft Claim: D0####7CA16, date of loss 11/04/2016, IV theft,
Theft claims contain a provision that allows the Company to reimburse the insured up to $per day for a maximum of $
The Company is conducting a theft investigation at this time
Only a vehicle owner can authorize the movement or repairs to their own vehicle

D0####7CAThe Company regrets any difficulty you may have experienced trying to reach our adjuster
The supplement and your rental charges have been paid
675-
Premier Auto Body
$
08/12/
08/11/
Issued
675-
A*** ***
$
08/15/
08/15/
Issued
enterprise rent a car7/15/thru 8/12/29dys#######################29.99/dy =$dollarsSales Tax: 8.75% $dollarsVLR: 1dollar/dy $dollars#######################Total to Reimburse: $ dollars
HYUN SONATA HYBRID LIMITED
Subtotal 861.27Sales Tax $ @ % 26.88Additional Supplement Taxes -24.02Total Supplement Amount 864.13NET COST OF SUPPLEMENT 864.13##############################Amount Paid: $dollars##############################

They took months after ny accident to even call me back unacceptable

The Company regrets any difficulty you may have experienced trying to reach our
adjusterThe Company’s records reveal we afforded your not retained total loss within days of Notice of LossAs per your request the settlement figures are as follows:
Company Retain Values Actual Cash Value: $10,Deduction for xx% of Prior Damage $Net Actual Cash Value: $10,Tax: (owned vehicles) 9.000% $Tax: (leased vehicles) $VLF Refund & Title Transfer Fee: $Total: $11,Deductible: $1,Total: $10,
675-
*** L***
$8,
09/14/
09/14/
Issued
675-
*** L***
$2,
09/16/
09/16/
Issued

It's been weeks since the accident, I spoke to the adjuster once and he couldn't tell me if the person that hit me was covered since he hadn't been able to get in touch with him I have called the adjuster times and left a detailed vm but have still not received a return call It would appear you only respond when a bad review has been written so here is the claim***

As per your discussion with adjuster R*** *** yesterday; The handling of this claim is being conducted under a Reservation of Rights
Based on what we have learned to date and our review of policy number MNS30####9, we have determined that you may not have coverage for the claim
We are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation
We intend to investigate the facts and circumstances in connection with this claim

Complaint:
I am rejecting this response because:
*** or emailed me to say he was no longer dealing with my claim - it is being taken over by a worker R*** ***He says I need to contact him (no reason given why Mr B*** couldn't contact me instead)I've tried to phone him several times today, and cannot get a reply or even the chance to leave a voicemailThe main number of the business constantly goes unanswered, making me wonder if the company is even still operationalThe company already has all my details: if they require more information from me, they can simply contact me via phone or email and tell me what information they needI do not intend to waste any more of my time calling numbers that are never answered
Regards,
Luisa Pelipetz

Complaint:
I am rejecting this response because:
First of all, simply saying you call me is not an excuse for never, and I mean never answering your phone. I have never once been able to get through to the person assigned to my claim, or his manager. I have easily put in 10+ calls with voicemail to AUI. Secondly if you do call you do not leave a voicemail, a horrible business practice. I believe you are hiding behind your phone system. Your rating on JDPower seems to support this, you are marked as "Worse Than Average" You can reply and say you did this or that, but your business has a horrible reputation, which is why I feel the need to use this process to drive towards a resolution. The amount of time it has taken to arrive at this moment is totally unacceptableI need to take my car for appraisal at the auto body shop, and once I do that if the amount you paid is sufficient we can close out this issue. Since I am unable to reach you on the phone, I will communicate with you in writing only from this point forward. I will not cash the check, if it has indeed arrived, until I verify the amount is enough to cover the damageDo not close this out until we have this resolved, in a way that is acceptable for both parties-***

As of today's date we have been unable to reach you at ###-###-####
The Company's adjuster Craig Peitz called you at ###-###-####,
on you did not answer and your voicemail box is not set up
on you did not answer and your voicemail box is not set
up
only a vehicle owner can authorize the repairs to his or her vehicle

Very poor service, I have left numerous messages for a claim I filed on an accident from there insurer and I have not gotten a call back

Your client purchased $in Rental Reimbursement
The Company’s records reveal we spoke to your office on
03/18/2016, 03/25/2016, 04/01/2016, 04/07/2016, 04/28/2016, 05/02/2016, 06/02/& 06/14/
This does not include voicemails the Company left on your phone system, emails exchanged or letters sent to your office
Your offices voicemail box has been reporting as “full” during some calls to your office
Your office represents our insured, it is your duty to maintain contact with the shop your client selected
Unless your office authorized your clients shop to stop work for any reason we suggest you contact them directly regarding any work stoppage
You client signed a work authorization with the shop he selected to repair your clients vehicle, he promised to pay them when he signed a work authorization
The Company was not party to your client’s agreement with his shop
Any delay in the repairs to his vehicle was caused by the shop he selected

Complaint:
I am rejecting this response because: I have yet to hear from the claims adjuster or her supervisorI have left several messages and sent an email with no replyI am wanting to have this matter resolved ASAP as I need my vehicle repairedTheir insured has already admitted fault and I am just sitting and waiting for a responseTheir insured states he has not heard from the adjuster and is having a hard time getting a call back as well
Regards,
A*** ***

The Company is in receipt of your submission including the CHP reportOur adjuster will review your submission, consider it carefully and respond accordingly
'Calibri','sans-serif'">The Company regrets any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalWhen our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it ringsIn those cases, we rely on our voicemail system to record your request so we may return your call

Dear Law Offices Of G*** ***:
We are writing this letter on behalf of Alliance United Insurance Company to acknowledge receipt of the above referenced loss and to advise you that the handling of this claim is being conducted under a Reservation of RightsBased on what we have learned to date and our review of policy number MNS####904, we have determined that you may not have coverage for the claimWe are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigationWe intend to investigate the facts and circumstances in connection with this claimThis is what we understand about your claim so far:
Pending to investigate coverage for our reported driver and vehicleNothing in this letter should be deemed a waiver of the terms or conditions of the policyAlliance United Insurance Company reserves the right to rely upon any term or condition of the policy or any other basis that may be found to limit or preclude coverage, including those that are now known and those that may become knownAs we proceed forward, please feel free to contact us with any questions you may haveAlso, it would be both helpful and important if you let us know as soon as possible if you believe we do not correctly understand all relevant facts or if you have other information that may help us reach closure on this coverage determinationWe will, of course, also notify you once our coverage determination is finalSincerely,
J*** *** de Alba Claims Team