Custom Home Service

Complaint:
I am rejecting this response because:
I wish to respond only to the email from Alliance United Insurance (Claim# 313595)They have determined based on lack of a witness, but only on their insured side of the storyThe version of what happened is completely and they were not there when it happened (Alliance United Insurance) their client has choosen to lie to save him from his insurance rates increasing or being droppedUnfortunately this incident from 03/22/happend at night when it was dark so there was no witness.
I no longer wish to go back and forth on this matterPlease consider this complaint # closed based on I was unable to come to an amicable agreement with Alliance United Insurance regarding claim# 31##Your reply program does not have any option for declined based on do not agree, so I am emailing my replyThank youRegards,
R*** ***

Our duty is to protect our insured and we intend to do soYou have our response

The Company is conducting a coverage investigation at this time
The Company is unable to consider your damages at this time
The Police report will not resolve our coverage issue, in itself

No coverage can be extended at this time
Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for
those damages
In this case, the Company has not been able to confirm the facts of the loss with our insured
The Company does not know that our insured was liable for your damages
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy,
including our insured’s cooperation with our investigation
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss
The Company will continue its efforts to speak to our insured

The Company’s records reveal you did not purchase Rental Reimbursement coverage with Alliance United Insurance Company
face="Calibri">Only the vehicle owner can authorize the repairs to his or her vehicle
The company processed payment for the estimated damages to your vehicle on July 5, with check in the amount of $1,
The Company spoke directly to your selected repair facility on July 6, regarding a supplement for the driver side fenderDamage to this part of your vehicle does not match the facts of loss you presented
Your shop countered they believed it is relatedWe agreed to review their supplement request that day
Your shop agreed to contact the independent appraisal service Mega Appraisers
Mega Appraisers will then submit your shops request to us for review, approval and payment, if we determine the driver’s side fender damages are related
As of today’s date we have not received a supplement request
The Company believes the claimant was the cause of this loss and as such, the Company will subrogate against 21sy Century, claim 300####
Subrogation is a process with many people involved
The Company will pursue recovery however we cannot promise that we will be successful

The Company regrets any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is
our goalWhen our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it ringsIn those cases, we rely on our voicemail system to record your request so we may return your call
Our payment for your total loss should be approved today July 11,

The Company regrets any difficulty you may have experienced trying to reach our adjuster
D*** *** can be
reached at ###-###-#### or d***@allianceunited.com, the Company has asked that she contact you today

Claim D0####6CA16:
face="Calibri">The Company regrets any difficulty you may have experienced trying to reach our adjusterOur records reveal we spoke directly to you via ###-###-#### on 09/04/2016, on 09/06/2016, on 09/09/2016, on 09/26/2016, on 09/30/2016, on 10/03/and on 10/07/This does not include voicemails the Company left for you asking a return call or email exchangesOur phone system captured calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your endThis pattern suggests you terminated your call to us times when the voicemail system was triggeredYour loss occurred less than one hour after you asked us to rewrite your policy, this triggered a coverage investigationYou wrote: I forgot to payim paying nowThanksYour loss occurred at 11:00pm, this too became part of the investigationThe Company has asked the handling adjuster to contact you today

Complaint:
I am rejecting this response because:
One good thing about all this is that its being recorded and the Department of Insurance can investigate 'Alliance United's'. I'm not in the insurance business but I know when I am being deceived. They are holding me hostage, I can't fix my car, can't drive my car, my insurance is 'waiting' for their answer. I don't know what else to do, everybody I talk too, tells me this is common practice for 'Alliance United'
Regards,
*** ***

We havery been clients since Unfortunately November I was involved in accident, the person that was involved with my case ignored my calls and emails, I proceed to seek to supervisorI was given voice mailI left messages with all necessary information No respond alsoI left another message with initial person again AGAIN NO REPONSE!!!!I tried calling again another day and finally, she answered phone and she acted like I all my message didn't happenI spoke about the bodyshop and she knew the nameBefore my messages and emails I had not taken my car into any bodyshopsShe had read my emails and heard my message yet she choose not to answer any of them nor to acknowledge me either Really bad customer serviceTake your money and when an accident happens You are left an abandoned client

Complaint:
I am rejecting this response because:
I have contacted the person who contacted me and mailed in a form the company sent me to sign (they had never sent me this form before, during the several months this claim has been ongoing)I have yet to hear from my insurance company, State Farm, that Alliance United have paid them back the deductible, nor have I yet received my check for the cost of the car rentalUntil both things are paid - the cost of my car rental and the deductible - I do no wish to close this complaint.
Regards,
Lu*** ***

Check 675-0####in the amount of $was mailed to
face="Calibri">*** Woolsey St, Berkeley, CA on 10/26/
Please take your vehicle to the shop of your choice and authorize the repairs
Your shop must call the appraiser for any and all supplements

WE HAVE EXTENDED OUR PRO RATED OFFER TO YOU AS FOLLOWS:
Pro Rata offers:Lopez Padilla: $10,702.97$8,547.88, 85.5%Singh: $1,+ $= $1,818.23$1,452.12, 14.5%TOTAL: $12,521.20$10k PD limit
0pt">Our insured had a valid policy in force on the date of the loss and liability in not disputedThe loss related Property Damage total exceeds our insured’s Property Damage limitsAs such, the Company extended apportioned, or pro rata, offers to settle each party’s damagesIf each parties agree to the settlement offers the Company will mail out Property Damage releases to each partyOnce each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each partyPlease understand the Company cannot make any payments unless each party agrees to accept our offer to settle and all signed Property Damage releases are received in our office

I am rejecting this response because:
This statement is incorrect my car was towed to a AAA at which it was picked up by CoPart and charged a fee of $I was then told that the only way I cvould personally pick up my vehicle was if I either paid thr tow fees or agreed to let the direct sevrvices lot I was ASSIGNED to not personally CHOSENi was only given those twp options either to go with an affiliated mechanic of your choosing and pay the $deductible to have my car fixed OR pay the $fees and assume responsibility of the repairs independentlyIt was not until my adjuster assigned me to this mechanic that I gave consent for the car to be worked onHow can I "choose" a shop that I have never previously known existed before this instance? This was a case of forced choice.
Regards,
T*** ***

The Company has requested the handling adjuster contact you today
"MARGIN: 0in 0in 0pt">Only you can authorize the repairs to your vehicle, an insurer cannot sign a work authorization for a vehicle owner

The Company has asked the assigned adjuster to call you today
Adjuster
"MARGIN: 0in 0in 0pt">Camille Colombo
[redacted]@allianceunited.com
###-###-####
Manager
R[redacted]
###-###-####

Kindly contact your attorney if you have any questions:
"margin: 0in 0in 0pt;"> Claimant S[redacted] just dropped all claims.
Depo off tomorrow. File can be closed
S[redacted]
Calendo Puckett Sheedy LLP
###-###-#### ( Direct)
###-###-#### ( Main Line)

We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goal
">We have asked the handling adjuster to call you today at ###-###-####

Our insured's automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages
"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt">In this case, the Company has not been able to confirm the facts of the loss with our insured
The Company does not know that our insured was liable for your damages
The Company is unable to provide coverage under our insured's policy unless there has been full compliance with all terms of our insured's policy, including our insured's cooperation with our investigation
Because for this loss there was not full compliance (our insured's cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss
The Company will continue its efforts to speak to our insured

The Company regrets any difficulty you have experienced trying to reach our adjuster H[redacted]
"margin: 0in 0in 10pt;">We have asked H[redacted] to call you todayHector can be reached at ###-###-#### or [redacted]@allianceunited.com
His manager Jeffrey Martin can be reached at ###-###-####