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The worst insurance company I've ever! One of their insurance holders hit me from behind on May 26th, it's been almost three month and no chech to fix my car! I've left messages no one ever calls you back!!! Don't use this company you will be screwed! My next step is to get a Lawyer!

Complaint:
I am rejecting this response because:
I was hit by one of this companies insuredDealing with them is a nightmareThey told me my car would be repaired but told the body shop it was a total lossThey approved a rental car but won't reimburse for itThe accident occurred on June and it is now August I have not even been able to get the car into a repair shop and there is no end in sightI want to get my car into a body shopTo do that, this company needs to state that the car is repairable and not totalledThey told me that and will say that on the phone to me but that is worthlessI also want them to reimburse my receipts for a rental carThey approved a rental car but now said they will pay for a car for "7-days"My car is inoperable and I have rented a car since June The bill for the first weeks was $I sent them a copy of the bill and they ignored it
Regards,
P*** ***

Still need to have this resolvedClaim number D0***4CA
Complaint:
I am rejecting this response
because:
Regards,
J*** ***

The Company regrets any difficulty you may have experienced trying to reach our adjuster
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Regretfully, your voicemail box states it is full
The Company has asked the handling adjuster call you today
*** ***, g***@allianceunited.com ###-###-####
manager Edward Ruiz ###-###-####

The Company regrets any difficulty you may have experienced trying to reach our adjuster. Both partys to the collision claim to
have had a green light. In a word versus word situation a carrier might simply side with their insured and deny liability
In this case, we are pursuing a supplementary police report to resolve the dispute. Our liability investigation remains open at this timeWe will advise you when our investigation is complete

Kindly provide your claim number so that the Company may respond accordingly.
thank you

Complaint:
I am rejecting this response because:
-Claims adjustor is attempting to close the claim without seeing my vehicleI have pictures of the damage sustained by my vehicle and the insured's vehicle and Y*** (adjustor) told me not to send these pictures because I paid my deductible through my insurance company (Wawanesa) to get my vehicle repaired
-I'm not understanding how Alliance United has not heard from their insured when their insured filed a claim while still at the scene of the accident (I was there) and when I called the main number of Alliance United, the employee on the other line told me the insured already filed a claim, gave me the claim number and gave me the name of the claims adjustor (Y***)Also, the insured spoke to the claims adjustor from my insurance company (Wawanesa)-Alliance United has been absolutely negligent while handling my claim due to the fact that they made no attempt to speak to the claims adjustor from my insurance company, did not attempt to send an inspector out to look at my vehicle and if their claims of "not hearing from their insured" are true, they are attempting to close a claim without hearing from their insuredI received a letter with the date of June 21, which is the same day I spoke to Y*** on the phoneThe letter stated the investigation was closedHow is the investigation closed when you guys supposedly still haven't talked to your insured?
Regards,No*** ***
Regards,
Noelle Montgomery

Complaint:
I am rejecting this response because:
The company has yet again failed to fix the underline issue that their notice is wrong it is missing sentances and phrasessee attachment of the actual lawIn their response they say their insuredI am the insured using my collision coverageThey are suppose to cover my losses and fail to do soThey have also forgot the most important part of supplying the letter accepting liability/ responsibility for any future injury/death to my child if the car seat that they are refusing to replace fails in another incident/accident They are going against the manufactures recommendation and are putting my child in DANGER!!!!! and should be held accountable if the car seat fails in the future.
Regards,
M*** ***

The Claim number is D0####4CA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11748224, and find that this resolution is
satisfactory to me
Regards,
A*** ***

Complaint:
I am rejecting this response because:
I received your letter dated 11/15. Message from the business was that they needed my claim number. Here it is:
D0####4CA
Regards,
C*** ***

Complaint:
I am rejecting this response because:
There are no medical bills as I have a family member that is a doctorAfter the original settlement was offered I suffered considerable more pain, discomfort, inconvenience and expense due to the vehicle repairs taking a monthThe release form has not been returned because the original offered settlement has proven insufficientThe vehicle diminished value is an issueI am faced with the loss as we attempted to trade the vehicle in for a new oneI have gone out of my way to defer cost to you by using a family doctor and not demanding a rental vehicleThere was no compensation for my passengerPlease remember your insured was 100% at fault and was negligent in her responsibilities to operate a motor vehicle safelyI wish to come to an amicable agreement with you to avoid the addition time, hassle and expense of filing a lawsuitPlease reconsider your position in this matterI am seeking $2,for additional pain, suffering, inconvenience and expenses; $5,for lost value of the vehicle; for a total of $8,Thank you
Regards,
B*** ***

Poor customer serviceor no customer service
The claim service does not respond to my claim by not returning my calls ever...All calls go to voice mail
No one ever call adjuster or supervisor
Do not CARE

The Company regrets any difficulty you may have experienced trying to reach our adjuster
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The Company’s records reveal we spoke directly to you via ###-###-#### on October 27, and on November 2, Your vehicle has been inspected and the damages evaluated
The Company’s phone system captured calls from ###-###-#### which were so short in duration that our adjuster was unable to pick up the phone in time and our voicemail system were unable to pick up before the call was terminated on your end
This pattern suggests you terminated your call to us times when the voicemail system was triggered
The Company is conducting a Coverage Investigation at this time. There is a possibility no coverage will be extended for this lossThe Company will advise you when the investigation is complete. No promise of coverage or payment can be made at this time
Please contact:
B*** ** ***
Claims Department
###-###-####
b@allianceunited.com

We have asked our handling adjuster M*** *** to call you today
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Claim: D00####CA
Adjuster: M*** *** ###-###-####, ***@allianceunited.com
Supervisor: James Alandy ###-###-####

Alliance United Insurance is by far the worst insurance company that anyone could ever get to cover their vehicleThey simply do not do what they promise that they will upon signing upMy car was involved in a hit and run while parked on the streetI came out to my car after work and my front bumper was brokenTherefore I called my insurance in order to get my car fixed and the process has been strenuousThey do no return phone callsThey take several days to send appraisers, and take several days to actually see about getting your car fixed! Not to mention , that I am covered for a rental, I mentioned that part and this is when they decided to inform me that I AM supposed to get the rental myself and they'll just pay me back....hmmm and I wonder how long that would takeI would not recommend this insurance to anyone These people simply do not care enough about you to try to accommodate youPLEASE STAY AWAY

This is the worst insurance ever! We had a small car accident and had some questions about filling out paper workWe have called the company and left a message for Anthony Villareal (-claims ) every day for the last 30days and he still has not return our call We also left messages for his manger John he hasnt returned our call eitherWhen I called today asking the receptions to please transfer me to someone else that could help me outShe was very rude and once again I was transferred to Anthony ***voice mail

Alliance United Insurance is the WORST insurance company I have EVER dealt with!!! My car was destroyed by one of their insured and it's been over week s and am still without a car trying to get to handle their businessEveryone you talk to there doesn't know crap about anything and always passing the blame on one another and nothing gets handled!!!! Bunch of ***! Check out the complaints on this company!

Complaint:
I am rejecting this response because:
I wish to respond only to the email from Alliance United Insurance (Claim# 313595)They have determined based on lack of a witness, but only on their insured side of the storyThe version of what happened is completely and they were not there when it happened (Alliance United Insurance) their client has choosen to lie to save him from his insurance rates increasing or being droppedUnfortunately this incident from 03/22/happend at night when it was dark so there was no witness.
I no longer wish to go back and forth on this matterPlease consider this complaint # closed based on I was unable to come to an amicable agreement with Alliance United Insurance regarding claim# 31##Your reply program does not have any option for declined based on do not agree, so I am emailing my replyThank youRegards,
R*** ***

No coverage can be extended at this time
Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for
those damages
In this case, the Company has not been able to confirm the facts of the loss with our insured
The Company does not know that our insured was liable for your damages
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy,
including our insured’s cooperation with our investigation
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss
The Company will continue its efforts to speak to our insured

Our duty is to protect our insured and we intend to do soYou have our response