Custom Home Service

On October 13, 2016, the Company has requested your shop provide the proper tax id information as per federal law....


Upon receipt the Company will process payment in the amount of $887.32 as agreed upon.
Adjuster F[redacted] spoke directly to E[redacted] at your shop on October 12, 2016.

This has got to be the worst customer service in world history. I have no idea how people are still getting insurance from the. They do not answer there phones, tehy do not retuirn calls, they do not even apologize for anything. Not even a simple sorry in conversation. When you do finally get a hold of someone after 3 weeks attempt they talk to you like "oh ok you called 3 weeks ago, what can I help you with"..... Unbelievable....Horrible horrible horrible!

Mr. D[redacted],
 
Kindly provide your claim number as the above referenced policy will not pull up your claim.
 
Upon receipt your complaint will be forwarded to claims management.
 
Thank you,
 
M[redacted]
Alliance United Insurance Company/CA
Claims Auditor II Compliance

I filed a claim on 10/30/14 it is now 7/28/15 it still hasn't been resolved I cant get a hold of anyone meanwhile im still obligated to pay insurance for a totaled car because its under a loan and requires insurance until the car is declared totaled by the insurance company but they haven't said anything or resolved anything or even call me back this is the worst insurance ever!!!!!!!!

Dear [redacted], Alliance United Insurance Company is in receipt of your complaint. The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our...

telephones each time they ring. Although this is not always possible, it is our goal. The Company received confirmation that the independent appraisal firm Mega Appraisers has received our request for appraisal as of Wednesday May 18, 2016. Claim representative Z[redacted] has been instructed to contact you tomorrow May 18, 2016 at ###-###-####.

Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable...

for those damages.
In this case, we do not believe our insured was liable for your damages.
CA CAR SEAT LAW
INSURANCE CODE SECTION 11580.011
11580.011. (a) As used in this section, "child passenger restraint system" means a system as described in Section 27360 of the Vehicle Code. (b) Every policy of automobile liability insurance, as described in Section 16054 of the Vehicle Code, shall provide liability coverage for replacement of a child passenger restraint system that was in use by a child during an accident for which liability coverage under the policy is applicable due to the liability of an insured.
(c) Every policy of automobile liability insurance that provides uninsured motorist property damage coverage, as described in paragraph (2) of subdivision (a) of Section 11580.26, shall provide coverage for replacement of a child passenger restraint system that was in use by a child during an accident for which uninsured motorist property damage coverage under the policy is applicable due to the liability of an uninsured motorist. (d) Every policy that provides automobile collision coverage or automobile physical damage coverage, as described in Section 660, shall include a child passenger restraint system within the definition of covered property, if the child passenger restraint system was in use by a child during an accident. (e) Upon the filing of a claim pursuant to a policy described in subdivision (b), (c), or (d), unless otherwise determined, an insurer shall have an obligation to ask whether a child passenger restraint system was in use by a child during an accident that is covered by the policy, and an obligation to replace the child passenger restraint system in accordance with this section if it was in use by a child during the accident or reimburse the claimant for the cost of purchasing a new child passenger restraint system. (f) An insured, upon acquiring a replacement child passenger restraint system, may surrender the child passenger restraint system that was replaced to the nearest office of the Department of the California Highway Patrol.
 
If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, 300 S. Spring St, Los Angeles, CA  90013, (CC) Jose Rodriguez (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
 
If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, 300 S. Spring St, Los Angeles, CA  90013, (CC) Jose Rodriguez (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov