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Dear MrB [redacted] , face="Calibri">The Company regrets any difficulty you have experienced attempting to reach your assigned adjusterCheck 675-####in the amount of $7,was mailed to your carrier Ameriprise on October 4, This payment includes your $deductibleUnless your have sold your vehicle you have not suffered a diminished value claimOur insured’s policy allows us to afford loss related damages, it does not allow the Company to afford losses that have not occurredThe Company’s records reveal you were offered a Bodily Injury settlement in the amount of $on July 22, Check 675-in the amount of $was mailed to the address above on July 25, The Company’s records reveal a Bodily Injury release was mailed to you on July 22, however as of today’s date we have not received the signed release returned as per our agreementPlease either return the signed injury release or forward your complete medical records to the Company for review and consideration

Complaint: I am rejecting this response because: taking my recorded statement is just a part of the resolutionI won't be happy until my car is fixed and this case is closedHow do I know she won't take another month trying to get in contact with the other party? Regards, C [redacted]

The Company regrets any difficulty you may have experienced trying to reach our adjuster The handling adjuster has been asked to call you today, kindly pickup your phone when she calls if possibleA [redacted] can be reached at [redacted] @allianceunited.com or ###-###-#### Her manager Frances Ayala can be reached at ###-###-####

The Company has asked the assigned adjuster to call you today Adjuster Camille Colombo [redacted] @allianceunited.com ###-###-#### Manager R [redacted] ###-###-####

Regretfully, you are mistakenYou did not purchase Collision Coverage, you must pursue your claim against the at fault party or their carrier When I call the police department to inquire about the report, the officers ask that my insurance be the ones to get it and that this situation needs to be handled between my insurance and the other insurance You were provided incorrect information The police officers also mentioned that if I were to get the police report from them, I would be charged a fee, a fee which would not be charged for my insurance company You were provided incorrect information The Company spoke to you directly on 09/26/2016, on 09/29/and on 10/14/This does not include voicemail message the Company left for you or any email exchanges that may have taken place

It has been almost a month since my accident and I have yet to hear anything about an estimate or if my care is even repairableThis is the worst company every and I am in contact with the California liability insurance Never returns a phone call nor email in a timely mannerLaw suite?!?

Complaint: I am rejecting this response because: Spoke with Ethan from body shop on 10/19/at 4:42pm, they haven't receive money yet, they still have my car on hold, and I still on rental carIt's almost weeks since I drop my car in the body shop, and I have been told by the body shop waiting for paycheck of insurance company from 10/7/Body shop tried to contact with Felicia many times, no receive any answer yetI need my car back as soon as possible Regards, Z [redacted] ***

To date we are still waiting on your shop to provide us with their tax information so we can issue payment Your shop was advised of this on 10/24/and again twice on 10/27/ To date we still have not received the requested and required info that we need from them

The Company has requested the handling adjuster call you today Alfonso Flores [redacted] @allianceunited.com phoneNumber"> ###-###-####

Complaint: I am rejecting this response because: It still does not justify the lack of communicationIt has been since April of this incident with their insuredI have yet to still receive contact regarding my vehicleRegardless of what their insured policy is I still have been waiting awhile for my vehicle to be repaired as well as someone to make contactA person came to do a survey of my vehicle and I have still not received contact after that Regards, K [redacted] ***

The Company regrets that you have been unable to reach our adjuster 10pt;"> As you are represented we are not permitted to speak to you directly Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages In this case, the Company has not been able to confirm the facts of the loss with our insured The Company does not know that our insured was liable for your damages The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss The Company will continue its efforts to speak to our insured

Our records reveal we spoke to you directly, yesterday to explain our liability investigation conclusion Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages In this case, we do not believe our insured was liable for your damages If you have any additional information you would like us to consider kindly contact us today Only a vehicle owner can authorize the repairs to his or her vehicle

Kindly contact your attorney if you have any questions: Claimant S [redacted] just dropped all claims Depo off tomorrow File can be closed S [redacted] Calendo Puckett Sheedy LLP ###-###-#### ( Direct) ###-###-#### ( Main Line)

Complaint: I am rejecting this response because:the insurance company has still not contacted me in regards to this claimMy parked car was hit by another driverI was not involved in the accident, as I was not home when the incident occurredI do not understand how my insurance company cannot reach out to the insurance company (of the driver at fault) to help meWhen I call the police department to inquire about the report, the officers ask that my insurance be the ones to get it and that this situation needs to be handled between my insurance and the other insuranceThe police officers also mentioned that if I were to get the police report from them, I would be charged a fee, a fee which would not be charged for my insurance companyI have been trying over and over again to reach out to anyone with whom I can speak to and have a conversation about this situationNow, after three weeks without any response or contact from my insurance company, Alliance United responds to the Revdex.com that I do not have coverage? How is that possible?! In their response, there are contact numbers listed for M [redacted] and her managerI have made numerous calls to M [redacted] ***'s number since September 27th and left various voicemails, asking her to call me back in regards to claim as I have questions and need to know what the process will be for fixing my carMy most recent call to her at that number was this past Tuesday, October Not one call has been returned! I have also left a voicemail on the manager's number, explaining that I have not been able to get ahold of the adjuster Mable and asked him if he could call me back to provide any information about what is occurring in the processTo this day, not a single call has been returned with any sort of information from either Mable or her managerAdditionally, I have sent an email through their website's portal, again asking for someone to contact me and provide any information about my claimNo one has called! The lack of customer service and response is absolutely appalling! How can I reach out to them with questions, if every call goes directly to voicemail and not one call is ever returned? I need them to contact me and explain why they refuse to help me, as my attempts to connect with them have failed over the last THREE weeks Regards, W [redacted]

The Company completed its liability investigation on August 31, 2016, seven (7) days after receiving Notice of Loss 10pt">The Company faxed the Property Damage release to your attorney’s office on September 15, The Company will afford Rental Reimbursement however our insured purchased $5,in Property Damage Coverage so that is the most the Company will be able to afford The Company understands your damages exceed our insured’s Property Damage Coverage limit It would appear you need to contact your attorney’s office as the information you provided is incorrect

On October 13, 2016, the Company has requested your shop provide the proper tax id information as per federal law Upon receipt the Company will process payment in the amount of $as agreed upon Adjuster F [redacted] spoke directly to E [redacted] at your shop on October 12,

WOW! I'm just amazed on how many negative reviews about this companyI'm just another one added on the listI have cases pending and I feel like I'm the criminal getting punishedBoth cases I was not a fault1st one was a hit and run and second car theftI also have issues with customer service not returning calls(Andrew)Left numerous messages straight to voicemail and now he's on vacationAs for the 2nd issue my car was stolen and I gave all the vital information and I'm still car less and still making a car payment Now they tell me it was sent to a investigation deptand need to interview meBut not til 1/5/wow more time added without any results 1ST[redacted] SINCE 11/24/ 2ND [redacted] SINCE 12/4/ WAITAM I THE VICTIM

Complaint: I am rejecting this response because: I did not recve a call from the Alliance United handling adjusterAlso I fail to find what else do they expect from the two Police reportsAccording to the supplemental report she clearly claims that she had the green lightShe is mistakenShe also states that she was in the number one laneShe is mistaken there alsoShe also claimed to the previous adjuster that she saw me in the passenger side and that my daughter was drivingShe's mistaken once again All this has been said by my insurance representative and it seems obvious that Alliance United is hoping my persistence will fade away I see no value in an insurance company like Alliance UnitedI see numerous reports from YELP with similar complaints and tactics used by Alliance United This is not a Red/Green Light issue any longerThis is an issue of who is at fault and who could have prevented this accidentCombining both police reports , it paints a pretty clear picture of who was responsible for this accidentGiven that she received a moving violation 21800(a) (failure to yield right of way to vehicle already on roadway, it doesn't take a professional Handling Adjuster to figure this out If they feel so strongly toward their client that she was not at fault, I request Alliance United to convey all statements given by your client pertaining the accident including statement received by the previous adjuster, a copy of the appraisal report of my vehicle and any other material regarding Claim#D01***CAto me so I may initiate a claim to Small Claims Court Regards, F [redacted]

Complaint: I am rejecting this response because: My claim number is D03####CAMy body shop and myself have made several attempts to contact anyone at your establishmentThe body shop has had years of experience handling things like this, I doubt they are incompetent of contacting the appropriate personThat is a lousy excuse for poor business practices Regards, A [redacted]

Complaint: I am rejecting this response because: Incomplete To whom it may concern, Claim number is 31##Thank you Regards, R*** ***