Cvr Associates Inc

I am requesting to do a conference call with her bank to resolve this matter expeditiouslyWe are not avoiding her concerns, but want to address them. Please find my contact details listed below, as I am available to assist. *** ***Consumer Relations Mgr.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
however howmuch discount are they talking about? and I would prefer another headlamp with a year or more warranty
Regards,
***

The clients item has been received back and refund is being issued today

The refund was processed on 12/1/in the amount of $for cancellation request

The refund for the canceled item was refunded on 12/7/in the amount of $When it comes to a damage claim, there is no paperwork to be sentThe shipper must come to inspect the itemDue to the delay by the shipping company, I have had the remainder of the refund issued this morning in the
amount of $The client has now been refunded in full

I am waiting on the manufacture approval for the returnI had to resubmit a few times with reason for exception of this order

***At the time of delivery, was this item inspected prior to the Driver leaving the item? Elizabeth G***Consumer Relations Mgr.***

We are very sorry but no other exceptions can be made at this point Wheels are classified as non-returnableUnder the majority of circumstances we are not even able to allow the return in the 1st place The exception to return was done due to the previous relationship we have with the client

We are still maintaining our decisionI do not want to continue the back and forth of emails and cause further frustration. Elizabeth GConsumer Relations Mgr. *** ***

I apologize for the delaysUPS has advised that the items were deliveredWe filed the lost package claim on behalf of the clientUPS was unable to contact the client, and the UPS tracer was reopenedThis can take approximately business days to complete on UPS's endThe issue has not changed
However, at this time, the refund has been issued in full to close this matterBelow are teh Lost Package claims as well as the refund information.Claim InformationStatus: Claim Not Approved - Unable to Contact Receiver Tracking Number: *** Claim Type: Lost PackageClaim InformationStatus: Claim Not Approved - Unable to Contact Receiver Tracking Number: *** Claim Type: Lost PackageDateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-01-12:35:55332.27***Refund*** (shipping) / Refund for return, by *** **

*** *** *** is a very respectable body shop in the client's area however they are a body shop and not a customization shopThe hood on this order can in fact be installed with the proper customization In reviewing the pictures the hood does not appear to be out of square but it does seem to be lower on one side in comparison to the other The body shop performing this installation is used to utilizing factory parts that require little to no work in order to install the productWe are abel to return the product for a refund however the client will be responsible for return shipping

We refunded $for the damage 2nd row mat, this item was sent damage from the manufactureThe first row mats has not been return for creditI am waiting on the return status from manufacture.I apologize for the inconvenience

On 7/20, a RMA was issued to return the items.On 7/refund was authorized as an exception to release funds before the items were returned

I am getting almost “automated” responses on the Revdex.com response site from CarID and the manufacturer of the wheel. Nowhere are they referring to the *** Tire Specialist finding that the new wheel was determined “Out of Round” thus can’t be balanced by any means, including Force Balance, thus the reason the Force Balance done at the dealership was unsuccessful the week before. They (CarID and the manufacturer) also provide no documentation/statement of their reading this receipt (as was requested/provided by me to them), nor do they confirm in their statement their saying that “They would phone the *** Tire Specialist” and speak with the manager who was there the day of the Out of Round determination by their trained technician. If they have not done what they stated they would do, i.e., contact the place which determined the Out of Round finding on the wheel, and/or read the documentation noted where they noted this same finding; why are they denying this claim?Please see CarID’ s statement which again is and they did not do as they said they would, I did provide the document from *** Tire Specialist noting the “Out of Round” and why didn’t they call them for confirmation of this wheels faulty condition and therefore provide in their statement, proof of that call/confirmation? The don’t want to contact *** Tire because they will confirm the wheel was defective verbally, its very clear here, they are sand bagging this defective wheel matter and provide no customer service/warranty on a brand new wheel.I have attached, again, proof of the force balance, which they said I didn’t do/provide, and proof again, of the technician statement of the wheel being out of round, the manager name/phone number, which to date, they have not called or confirmed receipt of these documents. Why? After we have had a wheel specialist reviewed what you sent us it was found out that there is no evidence of the road force performed (NOT TRUE, PROVIDED *** DEALER RECEIPT FOR FORCE BALANCE DONE, WHICH AGAIN WOULD NOT BALANCE THE DEFECTIVE WHEEL)What we see it is an invoice explaining the balance and re-balance but not the road force test So please provide us a road force report and send us pictures of the results from the print out but also screen shots of the results real time, when the procedure is been performed If you need any of our wheel specialist to clarify the request of the road force to your technician we will glad to do so, you can call us, or they can contact us, as well you can provide us the contact information and we will call them up(NOT TRUE, THEY DID NOT CALL *** TIRE SPECIALISTS AS THEY SAID THEY WOULD AFTER I PROVIDED THEIR RECEIPT, AGAIN, AND HIS NAME AND PHONE NUMBER)Please let me know what are the next steps, the ongoing vibration from the out of round wheel, will damage the balance of the front end of my vehicle. I didn’t purchase new tires, and new wheels to have a warped, vibrating wheel and steering wheel while driving due to their defective product which they don’t/won’t warranty or acknowledge is/was clearly defective

I requested a refund of the fog lights and I am waiting on statusThe customer will receive an email of refund unless the fog lights were shippedIn the event they were shipped, I would send a return authorization and a return label to return the item if they wish. I can be reached at
###-###-#### if they prefer to speak to meI do apologize for the inconvenience

Complaint: ***
I am rejecting this response because: Why didn't you send the wheel locks and wheel accessories if they are in stock? Onyx should begin making my rim nowWhy should I have to wait for Onyx to fill other orders while I wait an extra weeks because of back orderThats not my problem. Very dissappointed Customer
Regards,
*** ***

after updating my address with CARiD, they still have not attempted to deliver to the correct addressIt is now Sept 14th 2017, and I still dont have any of the items that I orderedthey want to charge me an additional $for a mistake that UPS made, combined with the fact that they still havent delivered anything to my updated and corrected address in their system.I have spent approximately hours (mostly on hold for up to minutes each call in to them) on the phone with them and spoke with countless people trying to get this issue resloved, but still nothing has transpired. I find that I cannot waste any more tiime with this situation as it is such a trivial amount of money, for such insignificant items.I have challenged the charge on my card and instructed my bank to not authorize ANY charges from Onyx, nor CarIdAnything short of delivering the items to the correct address that they have on file or just simply a complete refund, as these items still are not in my possessionwhy should I pay for something that I did NOT receive?? Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I apologize for the issue at handWe aren't sure who filed this complaint, as Mr*** name does not appear in the billing or the shipping informationHowever, we do have a day return policy in place and the live chat agent must adhere to itI will make an exception to allow the return,
providing the client still has the original packaging, in accordance with our return policy as seen belowI will waive the flat rate return fee, however the initial shipping of $will not be refundedThe client can confirm they have the original packaging, and the item is in new and unused condition via email to ***Once this is confirmed, we will set up a return. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Wheels and TiresWHAT ARE MY SHIPPING FEES?For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refundA prepaid shipping label(s) will be providedThe flat fee for each item being returned can be found in the chart below:Retail cost of the itemPer Item Return FeeLess than$25.00$3.50From$25.00-$49.99$5.50From$50.00-$99.99$7.50More than$100.00$9.50Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be provided

***,Please have him call out Customer Service Line at ###-###-#### as he did received everythingI'm not sure if he feels he got the wrong items?He has not called in to us to let us know of these issues. *** ***Consumer Relations Manager***

The client was informed of the labels on 5/On 5/a return authorization and prepaid shipping label was provided to the client