I am rejecting this response because: It was there mistake because I ordered the part according to what was recommended on their website by year make and model of vehicleThe customer service person spoken to had confirmed this was for a GM vehicle the vehicle it was ordered for was a FordI did receive the return authorization stating it was the wrong part ordered which is and shipping label it is shipping back today 6/8/Shipping out from [redacted] which is a day shipping to the return address in NYI am keeping this open until I see a full refundI was told previously It would be 24- hours until I saw a return authorization that was over a week ago and emails later concerning itIt has been a month already since this has begun I now question how long with their practices if at all I will receive a refund
Complaint: [redacted] I am rejecting this response because: I am rejecting this response because:I was happy to see their response but saddened to see the end of communication after I sent proof of the poor fitting bumperThey said they'd contact me within hours and hours later I've still not been contactedJudging by their other reviews I was expecting this kind of response so I'm not surprisedI have A lot more pics but you can only upload so many to the Revdex.com Regards, [redacted]
The customer paid $on 12/3/14, not $as she received a discount on her total order of $I apologize for the misunderstandingI requested the breakdown to be sent to her with the discount being applied
Complaint: [redacted] I am rejecting this response because: You guys are scammers and are also in direct violation of the Revdex.com advertising policiesPlease read my previous messages as to why I won't be providing a pictureAlso, good job on inventing new terms and refund policies as you go alongPlease point out where in the pictures of the Return policy page that I sent you are any of these requirements listed? Where? No where that's where As per the Return Policy page I am due a refundNothing more required on my endHow can you refute thatPlease point it outI sent you all the screenshotsand yes, you are scammers hiding the terms of useits not easily visibleYou have to navigate to different links to finally see it Transparent companies show it on every page front and center Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:carid is not living up to the terms set forth by [redacted] where some of the purchases were made Regards, [redacted]
We are extremely sorry for the troubles this client has had with her orderAfter pushing the manufacturer to cover the product defect they have authorized a field destroy for credit The client has been advised to field destroy the product and submit pictures the product is no longer in a usable condition Upon receipt of the field destroy photos the client's refund will be processed
We advised the client of the delay as soon as we were notified about itUnfortunately with a custom wheel order such as this, delays can occur without much notice, but we try to inform our clients quicklyThis order has already shipped out and is scheduled for delivery on 9/by the end of the day, barring any delay from ***
In regards to this complaint if I accepted the terms of the business and they are not following what they had initially stated they would do, is there anything that can be doneI sent my document to the company about a week ago and have yet to receive any information or refund, at this moment I'm out if a vehicle due to this situation and have been having trouble getting to work
Below is the link to our terms and conditionsIn the section labeled Damaged, Defective or Incorrect Products, the last sentence states "Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request."https://www.carid.com/terms-and-conditions.html Terms and Conditions is located in our Help Center under OTHER, and can be seen in this linkhttps://www.carid.com/help-center/ As previously stated, the client may have his body shop send us a photo showing the fitment issueWe are unable to issue a full refund, because the item is painted, without being able to see the fitment issue
We apologize for the delay in this processUPS still has not given us a reason why the claim was denied, but after two months, they've had more than enough timeThe refund has been issued.$Tr ID [redacted] (this is the transaction ID)
I apologize for the issues the client is facingWe are not trying to question the integrity of our clientsRequesting pictures for a return, especially when there is a claim of a fitment issue, is routineIt's especially necessary when the client is not in the lower statesThe order was placed without the assistance of a sales rep, so without seeing images of the problem, we can't determine errorPer the information the client provided, the part numbers sent are correctIf we can't show the error on the part of the manufacturer, the client is responsible for all shipping fees, including the return shipping cost (due to the client living in Hawaii)Below is our return policy stating the need for picturesThe sooner we can see the issue, the sooner we can resolve it for the client.DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your requestFreight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be provided
We apologize for the issue the client is facingRegarding the statement that the item arrived in an Ansa box...all items ship directly from the manufacturer, in this case, AnsaCARiD is a distributor, so it wouldn't arrive in a CARiD boxThe client contacted our agent with an item number that had two different options for the intermediate pipes based on location and engine sizeThe agent asked which one he needed and the client stated the "one with the bends"That is part number that the agent selected, and the item that was shippedThe image on the site that I believe the client is referring to is the much longer intermediate pipeThat one is not for the client's engine sizeThat one fits a 3.0L, not a 2.2L, which is what the client advised the sales agent he hasAttached is the actual image of the part number the client requestedWe have processed a return for a full refund and have sent the client the return paperworkThe refund will be issued once the item is returned
[redacted] ,On 1/30/15, a representative spoke to Mr [redacted] and offered a $gift card instead which he agreed to verballyPlease confirm such conversation took place or we will have to transcribe the call for your reference[redacted] Consumer Relations Mgr###-###-####
We apologize for the issue the client is facingThe client advised us he had a work order showing the defect so we can get the warranty approved, but refused to provide it unless we confirm that we will refund him and let him keep the partWe can not do thatThe client was already refunded for the core depositNo refund can be issued until the defective part is returned
Complaint: [redacted] I am rejecting this response because: As stated in my initial complaint, CARiD, according to their policy, once the merchandise is returned, unused and in the same package it was delivered in, which it was, a full refund will be issuedThe merchandise was never removed from it's original package as it was being returnedThis is the tracking number for the returned merchandise: [redacted] So now, as of 3/28/I have not had any response from CARiD regarding the return or my refund and still have not received my refund.In reference to the dispute filed against CARiD with my [redacted] account, [redacted] has also not had a response from them and I cannot close the dispute.Once the refund is issued to my [redacted] account, the dispute will be closed and I told this to CARiD in the online chat Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The seller claims that the lamps would last 70,hours, outlasting the rest of the vehicle life and has not respond to that, however the sellers will offer a discount, what kind of discount? I am not sure I should be buying these lamps due to the fact that these headlamps were nothing but trouble, obviously they can't stand the heat Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the information is somewhat correctI had unit installedTroy from the tech department of original manufacturer told me to replace it as it was bad so yes I had it installed and removed itI first tried Carid with no help prior to speaking with TroyI have got flustered with Carid and said some choice words, I agreeAfter past giving direct part numbers and received wrong part twice and now thisI no longer want any business with them as last week I was promised a return label and have not received itNow I would like a return label and free pias vehicle has been down weeks waiting on them and it has cost me to much time and money alreadyThey have $wort of gift certificates they do not want to give me cash back for on purchase eitherI highly recommend shopping elsewhere! Regards, [redacted]
I am rejecting this response because: I believe nothing they say anymore after a month of stress, anxiety, and still no car I can driveBelieve it when I see itAnd I still don't have 2nd label
I am rejecting this response because: It was there mistake because I ordered the part according to what was recommended on their website by year make and model of vehicleThe customer service person spoken to had confirmed this was for a GM vehicle the vehicle it was ordered for was a FordI did receive the return authorization stating it was the wrong part ordered which is and shipping label it is shipping back today 6/8/Shipping out from [redacted] which is a day shipping to the return address in NYI am keeping this open until I see a full refundI was told previously It would be 24- hours until I saw a return authorization that was over a week ago and emails later concerning itIt has been a month already since this has begun I now question how long with their practices if at all I will receive a refund
Complaint: [redacted] I am rejecting this response because: I am rejecting this response because:I was happy to see their response but saddened to see the end of communication after I sent proof of the poor fitting bumperThey said they'd contact me within hours and hours later I've still not been contactedJudging by their other reviews I was expecting this kind of response so I'm not surprisedI have A lot more pics but you can only upload so many to the Revdex.com Regards, [redacted]
The customer paid $on 12/3/14, not $as she received a discount on her total order of $I apologize for the misunderstandingI requested the breakdown to be sent to her with the discount being applied
I need confirmation was the item installed and used?
Unfortunately, we need the item back in order to send the replacement
Complaint: [redacted] I am rejecting this response because: You guys are scammers and are also in direct violation of the Revdex.com advertising policiesPlease read my previous messages as to why I won't be providing a pictureAlso, good job on inventing new terms and refund policies as you go alongPlease point out where in the pictures of the Return policy page that I sent you are any of these requirements listed? Where? No where that's where As per the Return Policy page I am due a refundNothing more required on my endHow can you refute thatPlease point it outI sent you all the screenshotsand yes, you are scammers hiding the terms of useits not easily visibleYou have to navigate to different links to finally see it Transparent companies show it on every page front and center Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:carid is not living up to the terms set forth by [redacted] where some of the purchases were made Regards, [redacted]
We are extremely sorry for the troubles this client has had with her orderAfter pushing the manufacturer to cover the product defect they have authorized a field destroy for credit The client has been advised to field destroy the product and submit pictures the product is no longer in a usable condition Upon receipt of the field destroy photos the client's refund will be processed
We advised the client of the delay as soon as we were notified about itUnfortunately with a custom wheel order such as this, delays can occur without much notice, but we try to inform our clients quicklyThis order has already shipped out and is scheduled for delivery on 9/by the end of the day, barring any delay from ***
In regards to this complaint if I accepted the terms of the business and they are not following what they had initially stated they would do, is there anything that can be doneI sent my document to the company about a week ago and have yet to receive any information or refund, at this moment I'm out if a vehicle due to this situation and have been having trouble getting to work
Below is the link to our terms and conditionsIn the section labeled Damaged, Defective or Incorrect Products, the last sentence states "Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request."https://www.carid.com/terms-and-conditions.html Terms and Conditions is located in our Help Center under OTHER, and can be seen in this linkhttps://www.carid.com/help-center/ As previously stated, the client may have his body shop send us a photo showing the fitment issueWe are unable to issue a full refund, because the item is painted, without being able to see the fitment issue
We apologize for the delay in this processUPS still has not given us a reason why the claim was denied, but after two months, they've had more than enough timeThe refund has been issued.$Tr ID [redacted] (this is the transaction ID)
I apologize for the issues the client is facingWe are not trying to question the integrity of our clientsRequesting pictures for a return, especially when there is a claim of a fitment issue, is routineIt's especially necessary when the client is not in the lower statesThe order was placed without the assistance of a sales rep, so without seeing images of the problem, we can't determine errorPer the information the client provided, the part numbers sent are correctIf we can't show the error on the part of the manufacturer, the client is responsible for all shipping fees, including the return shipping cost (due to the client living in Hawaii)Below is our return policy stating the need for picturesThe sooner we can see the issue, the sooner we can resolve it for the client.DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your requestFreight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be provided
We apologize for the issue the client is facingRegarding the statement that the item arrived in an Ansa box...all items ship directly from the manufacturer, in this case, AnsaCARiD is a distributor, so it wouldn't arrive in a CARiD boxThe client contacted our agent with an item number that had two different options for the intermediate pipes based on location and engine sizeThe agent asked which one he needed and the client stated the "one with the bends"That is part number that the agent selected, and the item that was shippedThe image on the site that I believe the client is referring to is the much longer intermediate pipeThat one is not for the client's engine sizeThat one fits a 3.0L, not a 2.2L, which is what the client advised the sales agent he hasAttached is the actual image of the part number the client requestedWe have processed a return for a full refund and have sent the client the return paperworkThe refund will be issued once the item is returned
[redacted] ,On 1/30/15, a representative spoke to Mr [redacted] and offered a $gift card instead which he agreed to verballyPlease confirm such conversation took place or we will have to transcribe the call for your reference[redacted] Consumer Relations Mgr###-###-####
We apologize for the issue the client is facingThe client advised us he had a work order showing the defect so we can get the warranty approved, but refused to provide it unless we confirm that we will refund him and let him keep the partWe can not do thatThe client was already refunded for the core depositNo refund can be issued until the defective part is returned
Complaint: [redacted] I am rejecting this response because: As stated in my initial complaint, CARiD, according to their policy, once the merchandise is returned, unused and in the same package it was delivered in, which it was, a full refund will be issuedThe merchandise was never removed from it's original package as it was being returnedThis is the tracking number for the returned merchandise: [redacted] So now, as of 3/28/I have not had any response from CARiD regarding the return or my refund and still have not received my refund.In reference to the dispute filed against CARiD with my [redacted] account, [redacted] has also not had a response from them and I cannot close the dispute.Once the refund is issued to my [redacted] account, the dispute will be closed and I told this to CARiD in the online chat Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The seller claims that the lamps would last 70,hours, outlasting the rest of the vehicle life and has not respond to that, however the sellers will offer a discount, what kind of discount? I am not sure I should be buying these lamps due to the fact that these headlamps were nothing but trouble, obviously they can't stand the heat Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the information is somewhat correctI had unit installedTroy from the tech department of original manufacturer told me to replace it as it was bad so yes I had it installed and removed itI first tried Carid with no help prior to speaking with TroyI have got flustered with Carid and said some choice words, I agreeAfter past giving direct part numbers and received wrong part twice and now thisI no longer want any business with them as last week I was promised a return label and have not received itNow I would like a return label and free pias vehicle has been down weeks waiting on them and it has cost me to much time and money alreadyThey have $wort of gift certificates they do not want to give me cash back for on purchase eitherI highly recommend shopping elsewhere! Regards, [redacted]
I am rejecting this response because: I believe nothing they say anymore after a month of stress, anxiety, and still no car I can driveBelieve it when I see itAnd I still don't have 2nd label