[redacted] ,Please be advise the Client has contacted their credit card holderWe have refunded her accordinglyPlease see below...From: [redacted] [mailto: [redacted] ]Sent: Monday, August 24, 11:AMTo: [redacted] ***Subject: RE: ***.com: Information for order# [redacted] They are seeing a return attempt, however it can take up to days toprocess...I will need to call back later this week.On Aug 24, 10:AM, " [redacted] - [redacted] " < [redacted] >wrote: You must contact your bank and advise them, they will let you know how to proceed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have returned both the Left/driver headlight and the fog lightsI will wait for both the exchange of the headlight and refund for the fog lights Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Against my advice, the person I purchased these seat covers for has decided to modify the bottom seat covers themselves rather than wait yet another month for the replacements Please be advised that they nor I will be recommending this company to any of our friends or associates for their car accessory needs Thank you Revdex.com for you prompt handling of this matter
Hello, Please be advised that we have processed a replacement order for clients broken piece that he receivedThe item will be shipping out today via FedEx tracking# [redacted] Thanks
Complaint: [redacted] I am rejecting this response because: I used the business website with the make and model of my vehicleIt didn't work and damaged my truckI want the lift kit replaced and damages fixed Regards, [redacted]
A prepaid label was sent to the client for this return the only amount deducted from the refund was the $return feeOther then that no shipping was help against the clients refund
Please have consumer relations managr read the messages carefully and reply.Request company provide discount on the rims as compensation for the wek wait.Please advise Regards, [redacted]
This order was placed by the client unassisted by any CARiD employee Based on the vehicle specs, this kit should work We are unable to accept this product back, but can work with them on a different lift kit should they desire
On 7/we contacted the Cx to advise that per manufacture the bumper will fit but will need minor adjustmentsPlease keep in mind that if you are buying an after market item, it may not be a perfect fit but with adjustments it can fitWe did confirm per the vehicle identification number, the bumper will fit his type of carIt appears the client doesn't want to make the adjustments or spend the cost to fit the bumperI apologize for the inconvenience, but there is no error made on this orderHow would he like to proceed and has the bumper been altered?
We are extremely sorry the client is unhappy with the product We are going to be issuing a return label and return authorization so the client can have the item sent back for either a refund or exchangePlease allow up to business days to receive the return paperworkFOr now this will be set up for a full refund In the event the client would like to swap to a different exhaust we are more then happy to assist with an exchange
Complaint: [redacted] Again MrsG fails to address my concerns andcontinues to perpetrate her liesI have never stated that I need the original factory partThefact that their website says the part is IDENTICAL to the Original Equipmentpart means that I want something that is exactly the sameI don’t care whomanufactures it.Their website continues to say the part is IDENTICAL when infact it is nowhere closeIdentical does not mean similarI’m not sure whereMrsG learned the English language but I’m happy to send her adictionary on my dimeThis is obviously something she is struggling with.As I have stated over a dozen times now, I want the part I paidfor and the part they continue to advertiseI see no change in the verbiagethat MrsG has stated; rather their site continues to advertise a partthey are unwilling to send out and they still list it as IDENTICAL to the original factory part.I move that they either send me the part they continue toadvertise, that they change their website to reflect the part they’re sendingout and issue a formal apology.A refund would have been fine when I first brought theseconcerns to them, but they lied and lied and lied to meThey wasted my timeand gave me the run aroundIt wasn’t until we exchanged about emails thatMrsG finally admitted that the part they are sending is not the partthey are advertisingA refund is no longer a sufficient resolutionIt alsodoes not fix the root of the problem and does nothing to prevent their bait andswitch practices to continue[redacted]
On 2/6/15, the customer agreed to wait on the back order itemIf she wants to cancel we can do so at her request and this was explained to herAs far the estimated ship dates, they are only estimates and therefore the website only has an estimate dateI apologize for the back order but she agreed to wait and ha snot called us since to state otherwisePlease have her call us if she wants to cancel the item or continue to wait
In this scenario since the reason the covers are coming back was due to the client being unhappy with the fitment the original shipping charges are non-refundable In addition to that the client is to be charged a return fee of $ As an exception to satisfy the complaint we are refunding the client's $Please understand we are not charging the client twice for shipping plus a return fee we are the client was only responsible for the original shipping plus the return fee
Complaint: [redacted] I am rejecting this response because: First and foremost, the time it took me to send the item back is irrelevantI never requested a refund I wanted to warranty the item for the same exact partNow if the business went back and reviewed notes from conversations with the representatives it will show or should be documented that the representative insisted we speak Spanish maybe that made him more comfortableI made the statement that I never requested a refundwhile having this conversation in SpanishThe representative stated the part was in stock with limited availabilityHowever, he said I would have to send the part back first even after asking if I could pay for one now and receive a refund once the company received the defective partHe said they could not do thatI did accept the $credit I understand you do not cover rental costTo find out that you could have done what I asked for from the representative the day before I sent the part back is very upsetting Regards, [redacted] ***
These items were cancelled and not chargedPlease provide proof of charges and I will proceed furtherI apologize if the client feels we charged her when we cancelled the items [redacted] Consumer Relations Mgr [redacted] ***
CARiD is more then willing to warranty any product of ours that falls under the specifications of the manufacturers warrantyIn this case the test provided by the client shows the wheel being ounces out of round which by industry standards is acceptable and nearly perfectThe client clearly wrote 25% out of round which is unfortunately incorrect, If a wheel was that out of round it would be there would be flat spots on the wheelof an ounceis not a lot of weight by anyone's standardThe balance machine being used in the test shows the tech where to place the weight in order to make the balance perfectThe Technician needs to simply proceed and make the adjustmentThe client has not been able to present documentation showing any of the wheels are defectiveThere are many moving parts to a vehicle that could cause vibration as well as the tiresUnfortunately with the evidence provided by the client there is no inclination that the wheels received are out of round in any way Due to this we cannot prove to the mfgthat there is a defect to the wheels
[redacted] ,Please be advise the Client has contacted their credit card holderWe have refunded her accordinglyPlease see below...From: [redacted] [mailto: [redacted] ]Sent: Monday, August 24, 11:AMTo: [redacted] ***Subject: RE: ***.com: Information for order# [redacted] They are seeing a return attempt, however it can take up to days toprocess...I will need to call back later this week.On Aug 24, 10:AM, " [redacted] - [redacted] " < [redacted] >wrote: You must contact your bank and advise them, they will let you know how to proceed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have returned both the Left/driver headlight and the fog lightsI will wait for both the exchange of the headlight and refund for the fog lights Regards, [redacted]
This issue has since been resolved We were able to approve the product to be field destroyed and the client was refunded for the defective product
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Against my advice, the person I purchased these seat covers for has decided to modify the bottom seat covers themselves rather than wait yet another month for the replacements Please be advised that they nor I will be recommending this company to any of our friends or associates for their car accessory needs Thank you Revdex.com for you prompt handling of this matter
Hello, Please be advised that we have processed a replacement order for clients broken piece that he receivedThe item will be shipping out today via FedEx tracking# [redacted] Thanks
Complaint: [redacted] I am rejecting this response because: I used the business website with the make and model of my vehicleIt didn't work and damaged my truckI want the lift kit replaced and damages fixed Regards, [redacted]
$was refunded on 9/14/
A prepaid label was sent to the client for this return the only amount deducted from the refund was the $return feeOther then that no shipping was help against the clients refund
Please have consumer relations managr read the messages carefully and reply.Request company provide discount on the rims as compensation for the wek wait.Please advise Regards, [redacted]
This order was placed by the client unassisted by any CARiD employee Based on the vehicle specs, this kit should work We are unable to accept this product back, but can work with them on a different lift kit should they desire
On 7/we contacted the Cx to advise that per manufacture the bumper will fit but will need minor adjustmentsPlease keep in mind that if you are buying an after market item, it may not be a perfect fit but with adjustments it can fitWe did confirm per the vehicle identification number, the bumper will fit his type of carIt appears the client doesn't want to make the adjustments or spend the cost to fit the bumperI apologize for the inconvenience, but there is no error made on this orderHow would he like to proceed and has the bumper been altered?
We apologize for the delay in the client's returnThe return paperwork has been sent and the refund has already been issued
response attached
We are extremely sorry the client is unhappy with the product We are going to be issuing a return label and return authorization so the client can have the item sent back for either a refund or exchangePlease allow up to business days to receive the return paperworkFOr now this will be set up for a full refund In the event the client would like to swap to a different exhaust we are more then happy to assist with an exchange
Complaint: [redacted] Again MrsG fails to address my concerns andcontinues to perpetrate her liesI have never stated that I need the original factory partThefact that their website says the part is IDENTICAL to the Original Equipmentpart means that I want something that is exactly the sameI don’t care whomanufactures it.Their website continues to say the part is IDENTICAL when infact it is nowhere closeIdentical does not mean similarI’m not sure whereMrsG learned the English language but I’m happy to send her adictionary on my dimeThis is obviously something she is struggling with.As I have stated over a dozen times now, I want the part I paidfor and the part they continue to advertiseI see no change in the verbiagethat MrsG has stated; rather their site continues to advertise a partthey are unwilling to send out and they still list it as IDENTICAL to the original factory part.I move that they either send me the part they continue toadvertise, that they change their website to reflect the part they’re sendingout and issue a formal apology.A refund would have been fine when I first brought theseconcerns to them, but they lied and lied and lied to meThey wasted my timeand gave me the run aroundIt wasn’t until we exchanged about emails thatMrsG finally admitted that the part they are sending is not the partthey are advertisingA refund is no longer a sufficient resolutionIt alsodoes not fix the root of the problem and does nothing to prevent their bait andswitch practices to continue[redacted]
On 2/6/15, the customer agreed to wait on the back order itemIf she wants to cancel we can do so at her request and this was explained to herAs far the estimated ship dates, they are only estimates and therefore the website only has an estimate dateI apologize for the back order but she agreed to wait and ha snot called us since to state otherwisePlease have her call us if she wants to cancel the item or continue to wait
In this scenario since the reason the covers are coming back was due to the client being unhappy with the fitment the original shipping charges are non-refundable In addition to that the client is to be charged a return fee of $ As an exception to satisfy the complaint we are refunding the client's $Please understand we are not charging the client twice for shipping plus a return fee we are the client was only responsible for the original shipping plus the return fee
Complaint: [redacted] I am rejecting this response because: First and foremost, the time it took me to send the item back is irrelevantI never requested a refund I wanted to warranty the item for the same exact partNow if the business went back and reviewed notes from conversations with the representatives it will show or should be documented that the representative insisted we speak Spanish maybe that made him more comfortableI made the statement that I never requested a refundwhile having this conversation in SpanishThe representative stated the part was in stock with limited availabilityHowever, he said I would have to send the part back first even after asking if I could pay for one now and receive a refund once the company received the defective partHe said they could not do thatI did accept the $credit I understand you do not cover rental costTo find out that you could have done what I asked for from the representative the day before I sent the part back is very upsetting Regards, [redacted] ***
These items were cancelled and not chargedPlease provide proof of charges and I will proceed furtherI apologize if the client feels we charged her when we cancelled the items [redacted] Consumer Relations Mgr [redacted] ***
CARiD is more then willing to warranty any product of ours that falls under the specifications of the manufacturers warrantyIn this case the test provided by the client shows the wheel being ounces out of round which by industry standards is acceptable and nearly perfectThe client clearly wrote 25% out of round which is unfortunately incorrect, If a wheel was that out of round it would be there would be flat spots on the wheelof an ounceis not a lot of weight by anyone's standardThe balance machine being used in the test shows the tech where to place the weight in order to make the balance perfectThe Technician needs to simply proceed and make the adjustmentThe client has not been able to present documentation showing any of the wheels are defectiveThere are many moving parts to a vehicle that could cause vibration as well as the tiresUnfortunately with the evidence provided by the client there is no inclination that the wheels received are out of round in any way Due to this we cannot prove to the mfgthat there is a defect to the wheels