We apologize for the issue the client is facingWe emailed out the return paperwork, but the client shipped this back on her ownWe were happy to reimburse her for the shipping she paid, and did so via checkThis is the first communication advising us that the check was not signedThe last email we have from the email address of [redacted] , was on March 17thIt statedFrom: [redacted] To: [redacted] Subject: Re: CARiD Order # [redacted] { [redacted] }Thank you for sending me a refund check[redacted] I have no images of an unsigned check, but I will be happy to rectify this quicklyI ask that she send me a copy of the check directly so I can get this taken care of as soon as possibleShe may send it to [redacted] I apologize for any inconvenience this issue may have caused
As the client was advised last night, we located the missing chrome insertsThey are being sent to us today and we will ship them to the client as soon as we get themWe also issued the client a $gift card for the inconvenienceOnce we have tracking information we will forward it to the client as well
After working with the manufacturer of this client's product we were able to have this issue covered under warranty A replacement is being sent to the client and there will be no need for the original product to be returned
I am rejecting this response because: I received that response days later when I threatened to file a complaint with the Revdex.comThe dozen unanswered phone calls and chat messages NEVER provided a response until I threatened to file a complaint Regards,
On 6/the client agreed to settled at $to keep the wheelsOn 6/4, we refunded him $transaction ID: [redacted] If you have any questions, let me knowHave a great day
On 4/3, we received a call from the Client requesting to cancel the orderOn 4/3, we submitted the request to the ManufactureWe were able to cancel VZ-LECand refunded him on 4/13, $33.83.Unfortunately, the part RS360B shipped as a result we attempted to reroute the package back to the manufacture During transit the package got lost per UPSUPS has started an investigation which may take up to business days to completeI apologize for the inconvenience for the delayIf he prefers I can be his primary contact, please find my contact details listed below for reference
We are not asking the client to adjust the fender We are stating that the hood is what needs to be adjusted The gap seen in the picture is not a gap from hood to fender What you are seeing in the picture is an appearance of a gap due to depth With the hood edge being lower then the fender this will give the effect that there is a gap when there is really notYou can tell that this is the issue bu following the edge of the hood down to the front of the vehicleIf the gap was of consistent width all the way down that would show signs of defect or require adjustment of the fender Since the gap is wider at the base of the window then at the front of the vehicle there is no way that this could be due to a gap from the fender to the hood
We apologize for the issue the client is facingThis is not a regular returnThis is a warranty claim and we are bound by the manufacturer's warranty procedureThey require proof of defect in order to validate the warranty claimWe can't proceed without it and we can't overturn their requestRegarding a "hassle free return", that only applies to items that are in new and unused conditionAn installed power steering pump that is malfunctioning is not a new, unused itemThe client may email a work order or the requested video showing the error to [redacted] , only then can we proceed with a warranty return
Again we are very sorry the client is unhappy with the product The client stated in the original complaint that he had the item painted That means the product is NOT in new conditionTherefore we are unable to return the product
We are very sorry that [redacted] had to deal with this for so long I do see that he spoke with [redacted] who is a supervisor in the department His original refund was in the amount of $167.40, which went through on 11/6/The remaining balance of his refund went through on 11/9/in the amount of $ This brings the total refund amount to $ Again we apologize for the time to resolve this issue but believe we have now satisfied the clients settlement
[redacted] placed his order with us on 10/6/On the same day the client was called by his sales person to advise they where not available On 10/we were informed that the wheels were not delayed but in fact discontinuedAt this point we attempted to call on 10/& 10/but where unsuccessful in reaching the clienton 11/the client called in to find out that his order was not able to be delivered At this point he requested cancellationHis refund was processed on 12/for the full amount of his order
I agree with the clientOn 3/25, the client emailed us stating that he ordered the passenger side mirror but got the driver side instead twice and wanted to return the for a refundI certainly apologized for the inconvenienceI immediately notified the manufacture and they apologized for the errorI did send the return authorization and return label on 4/to the clientTo date, I don't show any activity on the tracking numberPlease inform the client to return the item as soon as possible as this will cause a delay in her refund time
I am rejecting this response because: they did not state when I'm getting my money back The fight is between the business and UPS I'm stuck in the middle I do not trust their due diligence in getting mu money back
It's a matter of opinion that [redacted] is an inferior product to SachsThe fact of the matter is, [redacted] uses components of both [redacted] and [redacted] components in their clutch kitsNo error was made by either CARiD, or the vendor that shipped the itemNo fraudulent act has been committed eitherIn the interest of closing this issue, we will issue the client his requested amount of $100, and consider this issue closedHowever, we would like to be quite clear that the client received the correct item to begin with, and as it's been installed, it is not subject to a full refund
Recon rejected the return due to the time frameAll returns must be accompanied with a valid RMA, which the client needs to get from CARiDAt this time, Recon is sending the lights back to the client as they are far outside the return periodWe are not Recon, and the lights have not come to CARiDThis conversation regarding the return happened with Recon and the client directlyRecony advised us that they rejected the return
We apologize for the issue the client is facingThe client opened a PayPal dispute and that is the reason for the delayThe credit of $has been issued as store credit until the dispute with PayPal is resolvedIf we issue the refund while the dispute is still open, the client could end up being refunded twiceWe advised the client of this and he told us to deal with PayPal and he refused to close itWe have been in touch with Kevin at PayPal and they are aware that CARiD has agreed tot he refund and are waiting for the dispute to be resolvedOnce we have confirmation from PayPal that it's closed, the refund will be issued
This order was placed on August 8th, not August 2nd, and due to the different billing and shipping addresses, it wasn't approved until the 11thWhile we understand that there was a delay in shipping the item, it has shipped with tracking [redacted] Per UPS, the scheduled delivery date is the 22nd and it shipped from CaliforniaFurthermore, we refunded the $as promised, and issued a $gift certificate as additional compensationWe were unable to issue more than a $partial refund because we discounted the item at the onset of the order
po# [redacted] I am currently working with the manufacturer on the delay of his refundI will keep Customer informed [redacted] Consumer Relations Mgr.###-###-#### X***
Here is a copy of our [redacted] statement with the charge for the GC to Car ID and the one reimbursement so far, also please see the attached cancellation letter
The product being returned is being returned to our local stock as we are unable to return the item back to the vendor The client will be provided a full refund upon returnSince the item is installed and the manufacturer of the product has informed that the product is not defective we are unable to return the product to the manufacturer As a courtesy we are taking the item back locally Please understand this return will result in a full loss for Onyx, however to continue to make every attempt to satisfy our client we are taking it back for a FULL refund Please understand that we never intentionally alter a refund for a client The client's reference to this being a common issue is due to inconsistencies in the condition our clients sometime communicate the product is in prior to returnWe would never advise the client a full refund would be provided, take the item back and then go back on that promise when we are fully aware of the products condition As promised this order will be fully refunded upon return
We apologize for the issue the client is facingWe emailed out the return paperwork, but the client shipped this back on her ownWe were happy to reimburse her for the shipping she paid, and did so via checkThis is the first communication advising us that the check was not signedThe last email we have from the email address of [redacted] , was on March 17thIt statedFrom: [redacted] To: [redacted] Subject: Re: CARiD Order # [redacted] { [redacted] }Thank you for sending me a refund check[redacted] I have no images of an unsigned check, but I will be happy to rectify this quicklyI ask that she send me a copy of the check directly so I can get this taken care of as soon as possibleShe may send it to [redacted] I apologize for any inconvenience this issue may have caused
As the client was advised last night, we located the missing chrome insertsThey are being sent to us today and we will ship them to the client as soon as we get themWe also issued the client a $gift card for the inconvenienceOnce we have tracking information we will forward it to the client as well
After working with the manufacturer of this client's product we were able to have this issue covered under warranty A replacement is being sent to the client and there will be no need for the original product to be returned
I am rejecting this response because: I received that response days later when I threatened to file a complaint with the Revdex.comThe dozen unanswered phone calls and chat messages NEVER provided a response until I threatened to file a complaint Regards,
On 6/the client agreed to settled at $to keep the wheelsOn 6/4, we refunded him $transaction ID: [redacted] If you have any questions, let me knowHave a great day
On 4/3, we received a call from the Client requesting to cancel the orderOn 4/3, we submitted the request to the ManufactureWe were able to cancel VZ-LECand refunded him on 4/13, $33.83.Unfortunately, the part RS360B shipped as a result we attempted to reroute the package back to the manufacture During transit the package got lost per UPSUPS has started an investigation which may take up to business days to completeI apologize for the inconvenience for the delayIf he prefers I can be his primary contact, please find my contact details listed below for reference
We are not asking the client to adjust the fender We are stating that the hood is what needs to be adjusted The gap seen in the picture is not a gap from hood to fender What you are seeing in the picture is an appearance of a gap due to depth With the hood edge being lower then the fender this will give the effect that there is a gap when there is really notYou can tell that this is the issue bu following the edge of the hood down to the front of the vehicleIf the gap was of consistent width all the way down that would show signs of defect or require adjustment of the fender Since the gap is wider at the base of the window then at the front of the vehicle there is no way that this could be due to a gap from the fender to the hood
We apologize for the issue the client is facingThis is not a regular returnThis is a warranty claim and we are bound by the manufacturer's warranty procedureThey require proof of defect in order to validate the warranty claimWe can't proceed without it and we can't overturn their requestRegarding a "hassle free return", that only applies to items that are in new and unused conditionAn installed power steering pump that is malfunctioning is not a new, unused itemThe client may email a work order or the requested video showing the error to [redacted] , only then can we proceed with a warranty return
Again we are very sorry the client is unhappy with the product The client stated in the original complaint that he had the item painted That means the product is NOT in new conditionTherefore we are unable to return the product
We are very sorry that [redacted] had to deal with this for so long I do see that he spoke with [redacted] who is a supervisor in the department His original refund was in the amount of $167.40, which went through on 11/6/The remaining balance of his refund went through on 11/9/in the amount of $ This brings the total refund amount to $ Again we apologize for the time to resolve this issue but believe we have now satisfied the clients settlement
[redacted] placed his order with us on 10/6/On the same day the client was called by his sales person to advise they where not available On 10/we were informed that the wheels were not delayed but in fact discontinuedAt this point we attempted to call on 10/& 10/but where unsuccessful in reaching the clienton 11/the client called in to find out that his order was not able to be delivered At this point he requested cancellationHis refund was processed on 12/for the full amount of his order
I agree with the clientOn 3/25, the client emailed us stating that he ordered the passenger side mirror but got the driver side instead twice and wanted to return the for a refundI certainly apologized for the inconvenienceI immediately notified the manufacture and they apologized for the errorI did send the return authorization and return label on 4/to the clientTo date, I don't show any activity on the tracking numberPlease inform the client to return the item as soon as possible as this will cause a delay in her refund time
I am rejecting this response because: they did not state when I'm getting my money back The fight is between the business and UPS I'm stuck in the middle I do not trust their due diligence in getting mu money back
It's a matter of opinion that [redacted] is an inferior product to SachsThe fact of the matter is, [redacted] uses components of both [redacted] and [redacted] components in their clutch kitsNo error was made by either CARiD, or the vendor that shipped the itemNo fraudulent act has been committed eitherIn the interest of closing this issue, we will issue the client his requested amount of $100, and consider this issue closedHowever, we would like to be quite clear that the client received the correct item to begin with, and as it's been installed, it is not subject to a full refund
Recon rejected the return due to the time frameAll returns must be accompanied with a valid RMA, which the client needs to get from CARiDAt this time, Recon is sending the lights back to the client as they are far outside the return periodWe are not Recon, and the lights have not come to CARiDThis conversation regarding the return happened with Recon and the client directlyRecony advised us that they rejected the return
We apologize for the issue the client is facingThe client opened a PayPal dispute and that is the reason for the delayThe credit of $has been issued as store credit until the dispute with PayPal is resolvedIf we issue the refund while the dispute is still open, the client could end up being refunded twiceWe advised the client of this and he told us to deal with PayPal and he refused to close itWe have been in touch with Kevin at PayPal and they are aware that CARiD has agreed tot he refund and are waiting for the dispute to be resolvedOnce we have confirmation from PayPal that it's closed, the refund will be issued
This order was placed on August 8th, not August 2nd, and due to the different billing and shipping addresses, it wasn't approved until the 11thWhile we understand that there was a delay in shipping the item, it has shipped with tracking [redacted] Per UPS, the scheduled delivery date is the 22nd and it shipped from CaliforniaFurthermore, we refunded the $as promised, and issued a $gift certificate as additional compensationWe were unable to issue more than a $partial refund because we discounted the item at the onset of the order
po# [redacted] I am currently working with the manufacturer on the delay of his refundI will keep Customer informed [redacted] Consumer Relations Mgr.###-###-#### X***
Here is a copy of our [redacted] statement with the charge for the GC to Car ID and the one reimbursement so far, also please see the attached cancellation letter
The product being returned is being returned to our local stock as we are unable to return the item back to the vendor The client will be provided a full refund upon returnSince the item is installed and the manufacturer of the product has informed that the product is not defective we are unable to return the product to the manufacturer As a courtesy we are taking the item back locally Please understand this return will result in a full loss for Onyx, however to continue to make every attempt to satisfy our client we are taking it back for a FULL refund Please understand that we never intentionally alter a refund for a client The client's reference to this being a common issue is due to inconsistencies in the condition our clients sometime communicate the product is in prior to returnWe would never advise the client a full refund would be provided, take the item back and then go back on that promise when we are fully aware of the products condition As promised this order will be fully refunded upon return