We certainly apologize for the time lag to refund for the clients core It does take sometime to inspect all core returns prior to issuance of a refund THe clients refund went through on 12/15/for $with the transaction ID [redacted]
On 4/25, one of the managers left a voice mail with detail instructions on how return an itemWe have received no return callPlease find our return link as well in how to return an item and requirementshttp://www.carid.com/help-center/product-return.html
We apologize for the issue the client is facingThe client reached out to the manufacturer directly and they advised us with how they will proceedA new set of wheels will be built and shipped to the client, and upon receiving, the client will ship back the original setReturn labels will be provided
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, my purchase price was only $& not in the amount of $as stated in their response to you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The entire conversation with UPS was recorded so please pull the tape, the wheels and tires were not sent back with them because they didn't cause the damage and that's why they were being picked up for UPS to inspect on their end since you filed the claim stating they caused the damage, and I informed them on my call that the wheels and tires were on and I was told that they would contact me further once they had more information on a possible fraud damage claim filed by CARiDThe $discount is joke I know several people who have received that when spending a certain amount of money on a order, so don't make it sound like that's anything specialYes I was given money back since I had to have all four wheels and tires rebalanced but how about the the hub centric rings that came with the wheels that didn't even fit that I called back in to CARiD to inform them of that issue as well and I was told I would be sent another set sometime, this whole ordeal with CARiD has been nothing but a complete mess and if I had to do it over again I would definitely spend my money elsewhere especially when it comes to the horrendous so called customer service Regards, [redacted] ***
We apologize for the issue the client is facingUnfortunately the client waived her right to inspect the item for damage prior to accepting it (please see attached image)In doing this, she took the ability to file a damage claim away from CARiDPictures were requested so we could see if the item is repairableMany times clients will believe an item is damaged, when all that is needed is the prep workThe client must file a damage claim with the carrier on her ownWe informed the client of this back in OctoberUntil the damage claim is completed, we are unable to refund or replace this itemBelow is our freight disclaimer that the client was made aware of at the time of purchaseWhile we completely understand the reason the client requested the item be left without signature, that doesn't change our inability to file the damage claimWe have already attempted to have the damage claim filed, and it was denied due to the client not signing DAMAGEDFREIGHT SHIPPING INFOTruck freight/ LTL shipments differ from standard shipments in a few ways:Since your merchandise will be shipping alongside other large items – we ask that you inspect your order for any damage before signing for itIn the case that you receive a damaged product; simply write "RECEIVED DAMAGED – REFUSED SHIPMENT" on the shipping receipt and DO NOT accept the orderOnce refused, please call us directly so we can have a replacement sent right away, at no additional cost.Most freight companies will call in advance to set up an appointment for orders being delivered to a private residenceWhen placing your order please provide a daytime phone number that you can be easily reached atThis will allow quick and efficient delivery.Please Note:CARiD will not be able to file a claim with the shipping company if products are signed for without being inspected, and are later found to be damagedPlease inspect all products, and refuse damaged items
A second return label was emailed to the client on November 3rdBoth items are in transit back and the refund will be issuedBut again, this was not a phone orderThere is no sales rep assigned to it, and there is an IP address as opposed to a phone order notificationIf this was done with a sales rep, there would have been a sales rep in the orderIt would not be blank (please see screen shot below)The client actually emailed us assuming the discount was automatically applied and at that time was advised about this item not being eligible for a discountI'm sorry that the client disagrees with our policies and procedures, but in certain cases photos are necessary
Please note we are very sorry that the client received damaged wheels Since 6/ [redacted] has been attempting to pick up the damaged wheels from the clientThere has been attempts made Please click the followoing link to verify [redacted] Since the client was unable to make the wheels available for pickup we have reissued the damage inspection on 7/On 7/a supervisor attempted reaching the client however was unsuccessful in reaching him
Complaint: [redacted] I am rejecting this response because: Again, CarId never mentioned they needed a phone number to call before delivery as I said before from the email I copy and pasted they said they would attempt delivery timesBusinesses should not assume you know their strange policies Regards, [redacted]
Please be advised that we are replacing this item to avoid any further complications with this orderHowever, you did indicate that you saw our name on your invoice and feel it was us but you weren't sure if it was a different vendorRegardless we are ordering the itemYou will receive an email confirmationI do apologize for the misunderstanding
I am rejecting this response because: Yes I called after installment two days after installment my problem is I had the item for two days I have order a lot of things from Carid and had no problems but this right here I have a problem with I pay $something dollars for a item and have it on my car for two days and something happens to it and that's it? No that's not right! there's no damage to the car just the grill the thing is cheap!
Complaint: [redacted] I am rejecting this response because: I wasted several days calling the company and contacting the Revdex.com because I could not get in contact with a supervisor at the companyThe part was received on the 21st of June by the company and over days later I still did not have a refund Regards, ***
Complaint: [redacted] I am rejecting this response because:never got correct working remote and or refundCurrently on flight back from vacation Regards, [redacted]
Complaint: [redacted] –Was does Elizabeth feel the need to lie to the both of us, ignore and dismiss all questions asked to her, and pretty much do everything except send me the part I paid for?I tried contacting them when they sent the return authorization over a week ago but my email is still unansweredThey're communication is beyond horribleUnless they are willing to send out the item I paid for, [redacted] has advised me to NOT send the part back.I want the part I paid for and that is the only acceptable resolutionIt is still advertised and listed as “in stock” on their website so I do not see why this is an issue***
Complaint: [redacted] I am rejecting this response because: The delivery time was longer than originally estimated, the wheels were damaged albeit packaged well The discoloration of one tire and missing tires hairs is suspect The set is not balanced as originally contracted I do not have time to return and wait for another set to arrive Based on previous reviews, this experience is not unlike others' If a discount is not provided based on the number of broken contractual obligations at the time of payment - new, undamaged wheels, new, balanced tires within the agreed upon time frame, I will dispute with the CC company Regards, [redacted] ***
We apologize for the issue the client is facingThe client has had these wheels and tires since DecemberThe issue he is having is not covered by the Road Hazard portion of the warranty as clearly stated on the website https://www.carid.com/delinte-tires/desert-storm-d8-972454.html?child_id= [redacted] Below is the portion pertaining to the client's issue...also, road hazard pertains to tread damage, not sidewall damage causing a blowout, which is what the client sent pictures showing.VRoad hazard warrantyThis road hazard warranty is offered for select Delinte products for non-repairable tread damage (based on RMA guidelines) based on the following limitations:If road hazard damage occurs in the first months from the date of purchase or the first 2/32” of tread life, (whichever comes first), Delinte will replace a comparable tire manufactured by the Sentury Tire factory.Road hazard coverage applies only to the original purchaser and isn’t transferable.Exclusions not covered under this limited warranty:· Road hazard damage, including cuts, snags, bruises, punctures, tire repair, impact breaks, etc(Select tires indicated in this document have coverage under the Delinte Tire Road Hazard Policy.) Regarding the wheel locks, this is the first time that has been mentioned to us since the client received the orderWe have not heard from the client since 12/19/when he called to check the order statusThe client did not purchase security wheel locksHe was provided with a free installation kit that was delivered with the wheelsWe will try to get the warranty approved for the client, but approval is up to the manufacturer, not CARiD
This kit was ordered without the assistance of a sales repThe client ordered a lift kit for a truck that is RWD[redacted] Silverado RWD (Rear Wheel Drive) with Aluminium Upper Control Arms 2014-2015, Front and Rear Lift Kit with 3.5" Front and Rear Lift Height (3800) by [redacted] ®During our conversations with the client, she told us she has 4WDThis is why the kit will not workShe placed the order incorrectly
We certainly apologize for the time lag to refund for the clients core It does take sometime to inspect all core returns prior to issuance of a refund THe clients refund went through on 12/15/for $with the transaction ID [redacted]
Thank you so much, I received a response from the company and will receive the refund
I apologize for the inconvenience, he received a damage item and we asked for picturesWe received the pictures and refunded via PayPal
On 4/25, one of the managers left a voice mail with detail instructions on how return an itemWe have received no return callPlease find our return link as well in how to return an item and requirementshttp://www.carid.com/help-center/product-return.html
We apologize for the issue the client is facingThe client reached out to the manufacturer directly and they advised us with how they will proceedA new set of wheels will be built and shipped to the client, and upon receiving, the client will ship back the original setReturn labels will be provided
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, my purchase price was only $& not in the amount of $as stated in their response to you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The entire conversation with UPS was recorded so please pull the tape, the wheels and tires were not sent back with them because they didn't cause the damage and that's why they were being picked up for UPS to inspect on their end since you filed the claim stating they caused the damage, and I informed them on my call that the wheels and tires were on and I was told that they would contact me further once they had more information on a possible fraud damage claim filed by CARiDThe $discount is joke I know several people who have received that when spending a certain amount of money on a order, so don't make it sound like that's anything specialYes I was given money back since I had to have all four wheels and tires rebalanced but how about the the hub centric rings that came with the wheels that didn't even fit that I called back in to CARiD to inform them of that issue as well and I was told I would be sent another set sometime, this whole ordeal with CARiD has been nothing but a complete mess and if I had to do it over again I would definitely spend my money elsewhere especially when it comes to the horrendous so called customer service Regards, [redacted] ***
We apologize for the issue the client is facingUnfortunately the client waived her right to inspect the item for damage prior to accepting it (please see attached image)In doing this, she took the ability to file a damage claim away from CARiDPictures were requested so we could see if the item is repairableMany times clients will believe an item is damaged, when all that is needed is the prep workThe client must file a damage claim with the carrier on her ownWe informed the client of this back in OctoberUntil the damage claim is completed, we are unable to refund or replace this itemBelow is our freight disclaimer that the client was made aware of at the time of purchaseWhile we completely understand the reason the client requested the item be left without signature, that doesn't change our inability to file the damage claimWe have already attempted to have the damage claim filed, and it was denied due to the client not signing DAMAGEDFREIGHT SHIPPING INFOTruck freight/ LTL shipments differ from standard shipments in a few ways:Since your merchandise will be shipping alongside other large items – we ask that you inspect your order for any damage before signing for itIn the case that you receive a damaged product; simply write "RECEIVED DAMAGED – REFUSED SHIPMENT" on the shipping receipt and DO NOT accept the orderOnce refused, please call us directly so we can have a replacement sent right away, at no additional cost.Most freight companies will call in advance to set up an appointment for orders being delivered to a private residenceWhen placing your order please provide a daytime phone number that you can be easily reached atThis will allow quick and efficient delivery.Please Note:CARiD will not be able to file a claim with the shipping company if products are signed for without being inspected, and are later found to be damagedPlease inspect all products, and refuse damaged items
A second return label was emailed to the client on November 3rdBoth items are in transit back and the refund will be issuedBut again, this was not a phone orderThere is no sales rep assigned to it, and there is an IP address as opposed to a phone order notificationIf this was done with a sales rep, there would have been a sales rep in the orderIt would not be blank (please see screen shot below)The client actually emailed us assuming the discount was automatically applied and at that time was advised about this item not being eligible for a discountI'm sorry that the client disagrees with our policies and procedures, but in certain cases photos are necessary
Please note we are very sorry that the client received damaged wheels Since 6/ [redacted] has been attempting to pick up the damaged wheels from the clientThere has been attempts made Please click the followoing link to verify [redacted] Since the client was unable to make the wheels available for pickup we have reissued the damage inspection on 7/On 7/a supervisor attempted reaching the client however was unsuccessful in reaching him
Complaint: [redacted] I am rejecting this response because: Again, CarId never mentioned they needed a phone number to call before delivery as I said before from the email I copy and pasted they said they would attempt delivery timesBusinesses should not assume you know their strange policies Regards, [redacted]
Please be advised that we are replacing this item to avoid any further complications with this orderHowever, you did indicate that you saw our name on your invoice and feel it was us but you weren't sure if it was a different vendorRegardless we are ordering the itemYou will receive an email confirmationI do apologize for the misunderstanding
I am rejecting this response because: Yes I called after installment two days after installment my problem is I had the item for two days I have order a lot of things from Carid and had no problems but this right here I have a problem with I pay $something dollars for a item and have it on my car for two days and something happens to it and that's it? No that's not right! there's no damage to the car just the grill the thing is cheap!
Complaint: [redacted] I am rejecting this response because: I wasted several days calling the company and contacting the Revdex.com because I could not get in contact with a supervisor at the companyThe part was received on the 21st of June by the company and over days later I still did not have a refund Regards, ***
Complaint: [redacted] I am rejecting this response because:never got correct working remote and or refundCurrently on flight back from vacation Regards, [redacted]
Complaint: [redacted] –Was does Elizabeth feel the need to lie to the both of us, ignore and dismiss all questions asked to her, and pretty much do everything except send me the part I paid for?I tried contacting them when they sent the return authorization over a week ago but my email is still unansweredThey're communication is beyond horribleUnless they are willing to send out the item I paid for, [redacted] has advised me to NOT send the part back.I want the part I paid for and that is the only acceptable resolutionIt is still advertised and listed as “in stock” on their website so I do not see why this is an issue***
Complaint: [redacted] I am rejecting this response because: The delivery time was longer than originally estimated, the wheels were damaged albeit packaged well The discoloration of one tire and missing tires hairs is suspect The set is not balanced as originally contracted I do not have time to return and wait for another set to arrive Based on previous reviews, this experience is not unlike others' If a discount is not provided based on the number of broken contractual obligations at the time of payment - new, undamaged wheels, new, balanced tires within the agreed upon time frame, I will dispute with the CC company Regards, [redacted] ***
We apologize for the issue the client is facingThe client has had these wheels and tires since DecemberThe issue he is having is not covered by the Road Hazard portion of the warranty as clearly stated on the website https://www.carid.com/delinte-tires/desert-storm-d8-972454.html?child_id= [redacted] Below is the portion pertaining to the client's issue...also, road hazard pertains to tread damage, not sidewall damage causing a blowout, which is what the client sent pictures showing.VRoad hazard warrantyThis road hazard warranty is offered for select Delinte products for non-repairable tread damage (based on RMA guidelines) based on the following limitations:If road hazard damage occurs in the first months from the date of purchase or the first 2/32” of tread life, (whichever comes first), Delinte will replace a comparable tire manufactured by the Sentury Tire factory.Road hazard coverage applies only to the original purchaser and isn’t transferable.Exclusions not covered under this limited warranty:· Road hazard damage, including cuts, snags, bruises, punctures, tire repair, impact breaks, etc(Select tires indicated in this document have coverage under the Delinte Tire Road Hazard Policy.) Regarding the wheel locks, this is the first time that has been mentioned to us since the client received the orderWe have not heard from the client since 12/19/when he called to check the order statusThe client did not purchase security wheel locksHe was provided with a free installation kit that was delivered with the wheelsWe will try to get the warranty approved for the client, but approval is up to the manufacturer, not CARiD
After I reviewed the order, I felt that the customer was correct and requested we refund him $I apologize for the inconvenience [redacted]
This kit was ordered without the assistance of a sales repThe client ordered a lift kit for a truck that is RWD[redacted] Silverado RWD (Rear Wheel Drive) with Aluminium Upper Control Arms 2014-2015, Front and Rear Lift Kit with 3.5" Front and Rear Lift Height (3800) by [redacted] ®During our conversations with the client, she told us she has 4WDThis is why the kit will not workShe placed the order incorrectly