We apologize for the issue the client is facingWe were not notified that there was an issue with the lug nuts until after the client paid $for a new setHad we known we would have been able to overnight him a replacement setInstead he was overcharged for a new setWe were not given an opportunity to rectify the situation for the client prior to him paying for a new setWe have already refunded the client $as a settlement agreement for closing this complaint as well as negative reviews against CARiD As the $settlement refund has been issued we consider this matter closed
While reviewing this order, I did notice that the package was lost while in transit to the customerI certainly apologize for the delay, we did issue a refund in the amount of $on 2/23/
This is not the casethis was a charge back that won in your favoryour credit card corefunds you back and the funds are automatically taken from usPlease call me to do a conference call with your credit card co [redacted] ###-###-####
Complaint: [redacted] I am rejecting this response because: I replied to the email they sent me and called their main office and left voicemails and never got a call backThe email below is my reply:From: [redacted] < [redacted] >; To: Dan T - CARiD.com < [redacted] >; Subject: Re: CARiD.com: Information for order# [redacted] Sent: Wed, Aug 24, 8:*3:PM That is a very old phone number my number is [redacted] please call me asap Also, see below the origional emailed receipt which says tey will ATTEMPT delivery times before abandoning item also says nothing about setting up a delivery timeDear [redacted] ,We are pleased to inform you that one or more of your items has shippedPlease see the details of the shipment belowIf you ordered more than one item, they may ship separately.Please allow hours for tracking numbers to become active.Signature may be required upon delivery.Order Date:08/14/2016, 4:PMPayment Type: [redacted] ***: ExpressCheckoutPrint InvoicePrint Gift ReceiptAddress InformationSHIPPINGADDRESS [redacted] United States [redacted] Shipping DetailsSKU: [redacted] ® [redacted] - Front Bumper Cover [redacted] LS / LT 2013, Front Bumper Cover ( [redacted] ) by [redacted] ®PrimedWith GrilleThe bumper cover is the outermost and only visible part of the bumper assembly, and may suffer impact...Fits Following Model(s):• LS / LTFits Models without Sport Package.Shipped via:***Tracking #: [redacted] ORDERSUMMARY1ITEMSSubtotal$*1.23Shipping$11*.00Tax$0.00Total$166.23Help CenterMY ORDERTrack My OrderEdit OrderCancel OrderChange AddressDelivery Signature ReleaseEASY RETURNSExchange ItemsReturn ItemsWarranty RequestStatus or ReturnWhat if I will not be available to receive my shipment?Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon deliveryPlease note that the carrier makes three delivery attempts before returning your package back to us.How do I track my Shipment?You can simply click on the "Track Shipment" button right below the tracking numberYou will be redirected to the carriers website where latest tracking information is displayedIf the button is not working, you may also go directly to the carriers website (ex[redacted] or [redacted] ) and paste the provided tracking number into appropriate tracking window Your complete satisfaction is our top priorityIf you have questions, concerns or ideas, please don't hesitate to contact usCustomer Service can be reached at (***) [redacted] , or via email at [redacted] .PLEASE DO NOT REPLY TO THIS MESSAGE!This message comes from an automated mailbox that cannot receive repliesI don't understand why the decision was to send the product to the junk yard when no delivery attempt was ever made but I understand CarId will not get anything out of giving me a refund but I never got the part I ordered and think its ridiculous that they are refusing to give me a refundAt least half of a refund would be better than nothing so I can go buy a bumper in person somewhere else Regards, [redacted]
[redacted] ,Everything will go out at the same timeI understand the wheels is on back order and I apologizeElizabeth GConsumer Relations Mgr[redacted] ***
Unfortunately we are not able to honor the price the client had originally paid for these items There was a glitch in our system that resulted in an inaccurate price listingThe client has been refunded in full for his order and the money should reflect in his account within business days We are extremely sorry for the listing error, the listing has now been updated to reflect the correct pricing To see how errors and omissions statement please go to the following link [redacted]
While we apologize for the issue the client is facing, we didn't refuse to assist him with the warranty issueWe were unable to approve a warranty without picturesWe finally we able to get the pictures from the client today and processed the warranty as he requested
I Filed a Complaint with Onyx about my seat covers not fitting and having a horrible time about returning After filing that complaint, I got responses and they sent me a return label and I sent back the item and they said they would then process the return and exchange I have not received ANY response to calls, emails or anything They now have my money and the merchandise, they have no incentive to return my call or the correct product I cannot believe they are able to stay in business, as I have been trying to get this return since Mid-JUNE Their customer service is the worst I have ever encountered They do not honor their ‘easy return’ policy advertisedI would like my exchange processed immediately and a refund on the product as well due to the inconvenience
We apologize that Mr [redacted] does not want an account with ***.com We have deleted his profile and removed any stored information Te account that was set up for him was in efforts to make life easier in the event he decided to place an order with us None of the information stored at conception of an account is sold or shared in any way
Unfortunately we are truly sorry for the misunderstanding during the ordering processAt this point we show the product was returned and the client was given a full refund
Again we sincerely apologize for the frustration this has caused The information provided by the technicians the client is seeing is inaccurate Please view the following article backing my statement: http://www[redacted] / To quote the article "The usual factory spec for wheel roundness is .030-inch – thirty thousandths of an inch." If the technician is quoting then they are unfortunately miss informing the clientOut of round also does not just refer to the wheel itself The tire mounted on the wheel can also be out of round and we unfortunately do not have any data supporting or denying that this is the issue Unfortunately the blame is put solely on the wheelIn order for us to warranty any wheel we need to ensure that the warranty is covered under the manufacturers provided warranty In this case we would be submitting a statement of the wheel being out of round and the manufacturer will deny the warranty We have attempted to have the manufacturer make an exception in this case however they are unable to do so
I agree with herI asked for us to do a call tag in picking up the incorrect itemWe did process a return authorization and return labelIf she needs my assistance, I can be reached at the below contact details
[redacted] ,The customer called in stating they order the wrong kitThe customer order a [redacted] for a wagon and they has a [redacted] SedanHowever, we still assisted and approved the return for an exchange of correct itemThe new purchase order number is [redacted] and currently in processThis order was placed on line and not with any of our agents assistanceI apologize if they felt we should cover the return shipping, we did explain the cost and refunds[redacted] Consumer Relations Manager###-###-####
This client has experienced a few issues with his order The client has received the incorrect item as well as it being lost in transitAt this point the most recent item was delivered on 3/08/2016, this was unfortunately the incorrect product Once the item was received the client informed us of the incorrect product and we have set up the product to be returned for a full refund The client can expect his return label and return authorization within the next hours
We apologize for the issue the client is facingThe client purchased a painted spoiler, and we clearly state on the website that painted items are not returnableWe tried several times to confirm the client's paint code and VIN information, but didn't receive a replyWe then attempted to resolve this with the manufacturer several times (as the return paperwork is sent directly from them) and finally had to force the return to go throughThe client was emailed the return paperwork this morningThe refund will be issued as a store credit when the spoiler is returnedThe store credit will be issued as a refund back to the client's original form of payment when the dispute is confirmed as closed with [redacted] It can't be issued sooner as that could result in the client being refunded twice [redacted] will be made aware of our intention to issue a full refund
Complaint: [redacted] I am rejecting this response because: it shows the lack of caring from this companyHow can a company hold someone's money for many weeks and tell the customer that he won't get his parts which I never got which forced him to make the bank do a stop paymentIt's amazing you guys just had a nice month intreat free loan from the customer Regards, [redacted]
We apologize for the issue the client is facingThe reason the bumper was delayed occurred because the client requested an address change, and there was an issue with UPS FreightThe new address needed to be verified to ensure it was not fraudulentThis is for the client's protection as much as CarID'sAlso, this manufacturer does not allow address changes unless it's something small like adding an apartment or suite numberThe order needed to be reshipped as a resultThe client notified us of the damage, and we promptly filed a damage claim the same dayAt this time, the refund has been issued for the bumper in the form of a store credit, due to a chargeback filed by the clientOnce the chargeback is confirmed as closed, the store credit will be refunded back to the client's original form of payment
I am rejecting this response because: This response must be for a different case -- they must have so many complaints they have mixed another complaint up with mine; I do not know a Mr [redacted] , I do not have an attorney involved yet, and none of the statements made are relevant to my claim
We apologize for the issues the client is facingIt seems that the order was lost with the post officeUnfortunately, we are unable ship out another set until mid November as they are on back orderAs the client requested either the lights ship immediately, or a full refund, we will cancel the order and issue a prompt refund
We apologize for the issue the client is facingWe were not notified that there was an issue with the lug nuts until after the client paid $for a new setHad we known we would have been able to overnight him a replacement setInstead he was overcharged for a new setWe were not given an opportunity to rectify the situation for the client prior to him paying for a new setWe have already refunded the client $as a settlement agreement for closing this complaint as well as negative reviews against CARiD As the $settlement refund has been issued we consider this matter closed
While reviewing this order, I did notice that the package was lost while in transit to the customerI certainly apologize for the delay, we did issue a refund in the amount of $on 2/23/
This is not the casethis was a charge back that won in your favoryour credit card corefunds you back and the funds are automatically taken from usPlease call me to do a conference call with your credit card co [redacted] ###-###-####
Complaint: [redacted] I am rejecting this response because: I replied to the email they sent me and called their main office and left voicemails and never got a call backThe email below is my reply:From: [redacted] < [redacted] >; To: Dan T - CARiD.com < [redacted] >; Subject: Re: CARiD.com: Information for order# [redacted] Sent: Wed, Aug 24, 8:*3:PM That is a very old phone number my number is [redacted] please call me asap Also, see below the origional emailed receipt which says tey will ATTEMPT delivery times before abandoning item also says nothing about setting up a delivery timeDear [redacted] ,We are pleased to inform you that one or more of your items has shippedPlease see the details of the shipment belowIf you ordered more than one item, they may ship separately.Please allow hours for tracking numbers to become active.Signature may be required upon delivery.Order Date:08/14/2016, 4:PMPayment Type: [redacted] ***: ExpressCheckoutPrint InvoicePrint Gift ReceiptAddress InformationSHIPPINGADDRESS [redacted] United States [redacted] Shipping DetailsSKU: [redacted] ® [redacted] - Front Bumper Cover [redacted] LS / LT 2013, Front Bumper Cover ( [redacted] ) by [redacted] ®PrimedWith GrilleThe bumper cover is the outermost and only visible part of the bumper assembly, and may suffer impact...Fits Following Model(s):• LS / LTFits Models without Sport Package.Shipped via:***Tracking #: [redacted] ORDERSUMMARY1ITEMSSubtotal$*1.23Shipping$11*.00Tax$0.00Total$166.23Help CenterMY ORDERTrack My OrderEdit OrderCancel OrderChange AddressDelivery Signature ReleaseEASY RETURNSExchange ItemsReturn ItemsWarranty RequestStatus or ReturnWhat if I will not be available to receive my shipment?Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon deliveryPlease note that the carrier makes three delivery attempts before returning your package back to us.How do I track my Shipment?You can simply click on the "Track Shipment" button right below the tracking numberYou will be redirected to the carriers website where latest tracking information is displayedIf the button is not working, you may also go directly to the carriers website (ex[redacted] or [redacted] ) and paste the provided tracking number into appropriate tracking window Your complete satisfaction is our top priorityIf you have questions, concerns or ideas, please don't hesitate to contact usCustomer Service can be reached at (***) [redacted] , or via email at [redacted] .PLEASE DO NOT REPLY TO THIS MESSAGE!This message comes from an automated mailbox that cannot receive repliesI don't understand why the decision was to send the product to the junk yard when no delivery attempt was ever made but I understand CarId will not get anything out of giving me a refund but I never got the part I ordered and think its ridiculous that they are refusing to give me a refundAt least half of a refund would be better than nothing so I can go buy a bumper in person somewhere else Regards, [redacted]
[redacted] ,Everything will go out at the same timeI understand the wheels is on back order and I apologizeElizabeth GConsumer Relations Mgr[redacted] ***
Unfortunately we are not able to honor the price the client had originally paid for these items There was a glitch in our system that resulted in an inaccurate price listingThe client has been refunded in full for his order and the money should reflect in his account within business days We are extremely sorry for the listing error, the listing has now been updated to reflect the correct pricing To see how errors and omissions statement please go to the following link [redacted]
Thankyou got refund
While we apologize for the issue the client is facing, we didn't refuse to assist him with the warranty issueWe were unable to approve a warranty without picturesWe finally we able to get the pictures from the client today and processed the warranty as he requested
I Filed a Complaint with Onyx about my seat covers not fitting and having a horrible time about returning After filing that complaint, I got responses and they sent me a return label and I sent back the item and they said they would then process the return and exchange I have not received ANY response to calls, emails or anything They now have my money and the merchandise, they have no incentive to return my call or the correct product I cannot believe they are able to stay in business, as I have been trying to get this return since Mid-JUNE Their customer service is the worst I have ever encountered They do not honor their ‘easy return’ policy advertisedI would like my exchange processed immediately and a refund on the product as well due to the inconvenience
We apologize that Mr [redacted] does not want an account with ***.com We have deleted his profile and removed any stored information Te account that was set up for him was in efforts to make life easier in the event he decided to place an order with us None of the information stored at conception of an account is sold or shared in any way
Unfortunately we are truly sorry for the misunderstanding during the ordering processAt this point we show the product was returned and the client was given a full refund
Again we sincerely apologize for the frustration this has caused The information provided by the technicians the client is seeing is inaccurate Please view the following article backing my statement: http://www[redacted] / To quote the article "The usual factory spec for wheel roundness is .030-inch – thirty thousandths of an inch." If the technician is quoting then they are unfortunately miss informing the clientOut of round also does not just refer to the wheel itself The tire mounted on the wheel can also be out of round and we unfortunately do not have any data supporting or denying that this is the issue Unfortunately the blame is put solely on the wheelIn order for us to warranty any wheel we need to ensure that the warranty is covered under the manufacturers provided warranty In this case we would be submitting a statement of the wheel being out of round and the manufacturer will deny the warranty We have attempted to have the manufacturer make an exception in this case however they are unable to do so
I agree with herI asked for us to do a call tag in picking up the incorrect itemWe did process a return authorization and return labelIf she needs my assistance, I can be reached at the below contact details
[redacted] ,The customer called in stating they order the wrong kitThe customer order a [redacted] for a wagon and they has a [redacted] SedanHowever, we still assisted and approved the return for an exchange of correct itemThe new purchase order number is [redacted] and currently in processThis order was placed on line and not with any of our agents assistanceI apologize if they felt we should cover the return shipping, we did explain the cost and refunds[redacted] Consumer Relations Manager###-###-####
This client has experienced a few issues with his order The client has received the incorrect item as well as it being lost in transitAt this point the most recent item was delivered on 3/08/2016, this was unfortunately the incorrect product Once the item was received the client informed us of the incorrect product and we have set up the product to be returned for a full refund The client can expect his return label and return authorization within the next hours
We apologize for the issue the client is facingThe client purchased a painted spoiler, and we clearly state on the website that painted items are not returnableWe tried several times to confirm the client's paint code and VIN information, but didn't receive a replyWe then attempted to resolve this with the manufacturer several times (as the return paperwork is sent directly from them) and finally had to force the return to go throughThe client was emailed the return paperwork this morningThe refund will be issued as a store credit when the spoiler is returnedThe store credit will be issued as a refund back to the client's original form of payment when the dispute is confirmed as closed with [redacted] It can't be issued sooner as that could result in the client being refunded twice [redacted] will be made aware of our intention to issue a full refund
Complaint: [redacted] I am rejecting this response because: it shows the lack of caring from this companyHow can a company hold someone's money for many weeks and tell the customer that he won't get his parts which I never got which forced him to make the bank do a stop paymentIt's amazing you guys just had a nice month intreat free loan from the customer Regards, [redacted]
We apologize for the issue the client is facingThe reason the bumper was delayed occurred because the client requested an address change, and there was an issue with UPS FreightThe new address needed to be verified to ensure it was not fraudulentThis is for the client's protection as much as CarID'sAlso, this manufacturer does not allow address changes unless it's something small like adding an apartment or suite numberThe order needed to be reshipped as a resultThe client notified us of the damage, and we promptly filed a damage claim the same dayAt this time, the refund has been issued for the bumper in the form of a store credit, due to a chargeback filed by the clientOnce the chargeback is confirmed as closed, the store credit will be refunded back to the client's original form of payment
I am rejecting this response because: This response must be for a different case -- they must have so many complaints they have mixed another complaint up with mine; I do not know a Mr [redacted] , I do not have an attorney involved yet, and none of the statements made are relevant to my claim
We apologize for the issues the client is facingIt seems that the order was lost with the post officeUnfortunately, we are unable ship out another set until mid November as they are on back orderAs the client requested either the lights ship immediately, or a full refund, we will cancel the order and issue a prompt refund