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Cvr Associates

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Cvr Associates Reviews (491)

As the part just got back to the mfg on Friday the 20th, the refund was issued todayIt may take your bank or CC company to business days to make the funds available to the clientProof of refund email has been sent and can be seen below DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote01-23-05:01:PM[redacted] Refund(shipping) / Refund for return, by Marge Mo

I am rejecting this response because:CARiD did NOT refund my payment willingly, the time they gave me passed and I filed a dispute with Paypal, which I had used as the method of payment for this orderTHEY investigated my dispute and found that CARiD had not refunded my payment so they seized the money from CARiD's Paypal account and refunded it to me...NO effort was made on CARiD's part to refund my payment within a reasonable time frame, it was through Paypal's actions that I received my money backI ordered the SAME hitch through another company (E-Hitch) and received it four days laterYes, I have received my payment back but it was NOT done by CARiD and their claim that it takes 24-BUSINESS HOURS for them to process a refund is no more than a stall tactic used to continue to use your payment for their own ends Regards, Bruce Robinson

Complaint: [redacted] I am rejecting this response because: You said all I need to do is adjust the finder but moving the fender is impossible without causing another gap between the fender and the doorThis whole experience with your company was awful and your reps are very unprofessionalSo I'm going to have to pay all together close to $just for shipping this junk back and forth? You should put more care into the products you sell Regards, [redacted]

We apologize for the gaps in communication with this client As of today the client's order has been resolved and we are sending him the necessary paperwork to return the wheels due to poor fitment

PO# In reviewing his order, the grille guard is currently on back order with an estimated ship date of 4/10/Please keep in mind this is an estimated dateI am not able to give a date of shipment until I receive the tracking details from the manufactureI apologize for the back order of the item, the client can cancel at anytimeIf the client wishes to email me instead of calling directly to our lineI can be reached at [redacted] I sent an email today advising him of my existence and how he can reach meAgain, I am truly sorry for the inconvenience

The item was sent to him and delivered on 10/14/

We apologize for the issue the client is facingThe exception has already been made for the client to return the lights, and the return paperwork has been sentHowever the client opened a dispute with his credit card companyonce the lights are returned, the refund will be issued

First and foremost I want to apologize for the inconvenienceWe did send a return authorization and return label on 6/1, which is expected to be delivered at the manufacture on 6/The problem I foresee is that he open a dispute with his credit card companyWe can not process a refund since he has gone ahead and disputed with his bankThis will cause delay in his refund when we advised him we will refund him.We will show proof to the credit card company that the item is in route to the manufacture but we can't refund him due to double refund possibilityHe needs to close the dispute in order for us to refund him properly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I would prefer a store credit, thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: What does a guarantee fit mean? The product you sold me is not the correct fit for my vehicle, your website is lyingWether the product was painted or not, does not change the fact that you gauranteed me a fit and did not state I should prefit the product prior to painting itSo your gaurantee fit is and your company is advertisingThank you Regards, [redacted] ***

I am rejecting this response because: When I placed the order, I was told by their rep that the discount I received was FREE SHIPPING He could not give me any discount on the merchandise, he clearly said the discount was for the shipping Also, I placed this order on Dec 3, they have had my money since then and I just cancelled the order last week Who charges a customer for something that hasn't shipped or, in this case, was out of stock? It may not be illegal, but it is an extremely poor business practice

All labels where received and the wheels are being sent back by the client The expected delivery date of the returning wheels is Friday 6/

While we understand the client's frustration, we can't ship out an item that is not in stockThere is no other source for us to acquire it eitherThe rock rails are on back order through the manufacturer, which is why the first location he attempted to purchase it through did not have it eitherNone of our vendors have it in stockThe ESD we have been provided is December 6thWe have been told that it is delayed because it's a newer item and still in productionWhile we'd like to say that December 6th is a guarantee, it's only an estimated dateIf the client does not wish to wait, all we can do is cancel and issue a full refund

Complaint: [redacted] I am rejecting this response because:First and foremost if you look at the attachments the webpage ad from CARID.com shows the part requested, the part received is not the same part This has been the heart of the problem and it should have been a no brainer from the beginning How can a company advertise a product and then bait and switch to another and not fix it when the consumer requests? Also we were told that we would be getting a refund on a Friday but CARID call us on Monday and told us that was not true Funny how their phone notes are missing that little bit The pictures speak for themselves and the ad is still currently up on their web page but they don't even carry that part Regards, [redacted]

The client has been refunded in full

I am rejecting this response because: I dont want it cheaper...I want him to keep his word .....280.00...and free shipping...as I was promised the first time that all I want

Complaint: [redacted] I am rejecting this response because: I ordered them a week before that countdownThat day I received a notice and an email confirmation from stec that my order was shipped they slipped mine and sent it to someone else wick is totally unfairJust because I had a few things to say they did that is terribly ridiculousI feel if I should receive a discount on those items and notice when they arrive and they should hold them for meIf that reasonable I would feel appreciated and like that sorry message was truly heartfelt rather than a response to their mess up Regards, [redacted]

As of this morning, Tuesday 07/21/2015, I have received my full refund from CarID.com Just wanted to let you know

We were not notified of any problems with his order until after he installed itThe manufacture will not cover this especially since the item was installedWe have not proof of the item being damage before the factI want to confirm, did he calls us before installation?

On 5/13, the client called us regarding him having a coupe but ordered a part that fits a hatchback Unfortunatelywe explained that we can take the item back but that he would be responsible for shipping as he placed the order himself and no error was made on our part.He agreed to keep it and stated would sell the item locallyIf there is anything I can do, please let me knowElizabeth GConsumer Relations Mgr [redacted] ***

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