UPS has an claim open, I have to wait for them to complete their researchNormally with in businessHowever they can't locate the packageI requested a status on the claimThe client is being updated as I obtain informationI feel this should remain open until complete
I am still working on this orderI explained to Mr [redacted] that I was absorbing the $fee and sending him the missing Passenger Front Side Door PillarWe could not confirm with the manufacture if they sent the missing item, and to avoid further delay, I went ahead and repurchased the missing itemPlease find the new purchase order #13406600, this information was also sent to him via emailHe will receive a separate email once we have the estimated ship date and tracking detailsElizabeth GConsumer Relations Mgr
We apologize for the issue the client is facingWhile our corporate office and call center are in NJ, all items (with the exception of some Lumen Light Bulbs) ships from either the manufacturer or their vendorCARiD is a drop ship companyUnfortunately one of the client's struts was on back orderWe advised the client of the back order status once we were advised of itWe left several voice mails and emails regarding the delay, but never received a reply until he filed a charge back as an unauthorized transactionThe client placed the order online without a sales representative, so the transaction was clearly authorizedDue to the charge back we have cancelled the item and a refund will be refunded back to [redacted] once the dispute is closedWe can't refund prior to the dispute being resolved because the client claimed fraud (unauthorized transaction)
We apologize for the issue the client is facingWhile there was no error on the part of CARID.com or the finance company AFFIRM, we have gone ahead and cancelled the clients order, despite the wheels being ordered to his specifications
We are very sorry the client is experiencing issues during installationThis product typically does not show the issue this client is detailingWe have set up a return to have this taken back and the client refundedThe client will receive a return authorization and prepaid shipping label within business days Upon receipt of the product back we will proceed with refunding the client in full
On 12/the client informed us of the issue and we were able to determine that the product was listed for the incorrect sub-model The client received the return paperwork and prepaid label on 1/ Upon receipt of the item back the client will be refunded in full
I am rejecting this response because: My biggest complaint is that the company still has the time listed as instock and ships within 48-hours and they refuse to change it They are holding people's finds for months gaining interest on those funds knowing that the items are not in stock I am not the only one with this complaint on here against the company Hold them accountable I only agreed to wait on the back ordered item because they wanted me to change my order to a less quality product with no credit
The client wanted to cancel because he had not received the tracking information yet and was under the impression that the wheels were delayed furtherWe said we'd allow him to cancel if we didn't receive tracking informationHe advised he'd call us on the 30th to let us know what he wanted to doAt that time, we received the tracking information and advised him his wheels had shippedAs the wheels have not only shipped, but have since been delivered and accepted by the client, we consider this matter closed
This order has been resolved and the client has been refunded in fullWe are extremely sorry that the client feels he was lied to During the countdowns to order there is always a risk that multiple clients order at the same time In the event there is in stock and people place an order for that then client is gong to end up with a back order We understand this is not ideal and do what we can to avoid this from happening
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add, that when I originally called to return the item the Customer Service Representative directly told me to take picturesof why I am returning the item and the only way to do that effectively is to install itI did it gently and left all packaging on the itemotherwise I would not have, I could tell it was not correct to begin with Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The statement is falseLike I said in the complaint, I have an email confirmation of the cancelation of the order in its entiretyDue to your company's lack of responsiveness, the manufacturer had shipped a single item (instead of two that are clearly stated on an identical tracking number) one day prior to the cancelationI had at that point decided to keep the single item and continue to cancel the remaining items due to the inconsistency in truth from representatives over the phoneI paid [redacted] for parts, not the manufacturer, therefore the balance of my unshipped parts are between you and your supplier, not myself Regards, [redacted]
This is a wheels order and it can not be cancelledThe wheels are manufactured and this takes timeOn 3/12/15, we received a call to cancel order and we explained the wheels are in production and drilledWe pulled the call where the customer states we told them delivery on 3/However, nothing was discussed regarding delivery on 3/I apologize for any inconvenienceI can be reached at the telephone number listed below
The return authorization was requested on 10/21/The client will receive an email upon approval with the instructions on the return via email with in business days.If he doesn't receive it, them he can call me at ###-###-####
Unfortunately, we received an entire shipment of these lights and they were mislabeledI went into the warehouse personally and made sure we had a correct replacement for this clientThe replacement will be shipping out today and we have issued the RMA and prepaid return label as wellAll RMA and label requests take to business hours to process and this one was requested on the 31st
I apologize for the delay in the return paperworkThe manufacturer has been giving us push back in returning themAt this time I have gone ahead and issued the client a full refundThere is no need for him to return the lightDue to the inconvenience, I have also issued the client a gift certificate as compensationThis gift certificate has been sent directly to his email on file04/18/- 09:51AMCustomer refunded $; reason :CW3-312S (shipping) / Refund for return, by Reymond Th;
UPS has an claim open, I have to wait for them to complete their researchNormally with in businessHowever they can't locate the packageI requested a status on the claimThe client is being updated as I obtain informationI feel this should remain open until complete
I am still working on this orderI explained to Mr [redacted] that I was absorbing the $fee and sending him the missing Passenger Front Side Door PillarWe could not confirm with the manufacture if they sent the missing item, and to avoid further delay, I went ahead and repurchased the missing itemPlease find the new purchase order #13406600, this information was also sent to him via emailHe will receive a separate email once we have the estimated ship date and tracking detailsElizabeth GConsumer Relations Mgr
We apologize for the issue the client is facingWhile our corporate office and call center are in NJ, all items (with the exception of some Lumen Light Bulbs) ships from either the manufacturer or their vendorCARiD is a drop ship companyUnfortunately one of the client's struts was on back orderWe advised the client of the back order status once we were advised of itWe left several voice mails and emails regarding the delay, but never received a reply until he filed a charge back as an unauthorized transactionThe client placed the order online without a sales representative, so the transaction was clearly authorizedDue to the charge back we have cancelled the item and a refund will be refunded back to [redacted] once the dispute is closedWe can't refund prior to the dispute being resolved because the client claimed fraud (unauthorized transaction)
We apologize for the issue the client is facingWhile there was no error on the part of CARID.com or the finance company AFFIRM, we have gone ahead and cancelled the clients order, despite the wheels being ordered to his specifications
We are waiting for pictures from the customer to submit to the manufacture of the entire bumperThis is not resolved yet
We are very sorry the client is experiencing issues during installationThis product typically does not show the issue this client is detailingWe have set up a return to have this taken back and the client refundedThe client will receive a return authorization and prepaid shipping label within business days Upon receipt of the product back we will proceed with refunding the client in full
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
On 12/the client informed us of the issue and we were able to determine that the product was listed for the incorrect sub-model The client received the return paperwork and prepaid label on 1/ Upon receipt of the item back the client will be refunded in full
I am rejecting this response because: My biggest complaint is that the company still has the time listed as instock and ships within 48-hours and they refuse to change it They are holding people's finds for months gaining interest on those funds knowing that the items are not in stock I am not the only one with this complaint on here against the company Hold them accountable I only agreed to wait on the back ordered item because they wanted me to change my order to a less quality product with no credit
The client wanted to cancel because he had not received the tracking information yet and was under the impression that the wheels were delayed furtherWe said we'd allow him to cancel if we didn't receive tracking informationHe advised he'd call us on the 30th to let us know what he wanted to doAt that time, we received the tracking information and advised him his wheels had shippedAs the wheels have not only shipped, but have since been delivered and accepted by the client, we consider this matter closed
This order has been resolved and the client has been refunded in fullWe are extremely sorry that the client feels he was lied to During the countdowns to order there is always a risk that multiple clients order at the same time In the event there is in stock and people place an order for that then client is gong to end up with a back order We understand this is not ideal and do what we can to avoid this from happening
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add, that when I originally called to return the item the Customer Service Representative directly told me to take picturesof why I am returning the item and the only way to do that effectively is to install itI did it gently and left all packaging on the itemotherwise I would not have, I could tell it was not correct to begin with Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The statement is falseLike I said in the complaint, I have an email confirmation of the cancelation of the order in its entiretyDue to your company's lack of responsiveness, the manufacturer had shipped a single item (instead of two that are clearly stated on an identical tracking number) one day prior to the cancelationI had at that point decided to keep the single item and continue to cancel the remaining items due to the inconsistency in truth from representatives over the phoneI paid [redacted] for parts, not the manufacturer, therefore the balance of my unshipped parts are between you and your supplier, not myself Regards, [redacted]
This is a wheels order and it can not be cancelledThe wheels are manufactured and this takes timeOn 3/12/15, we received a call to cancel order and we explained the wheels are in production and drilledWe pulled the call where the customer states we told them delivery on 3/However, nothing was discussed regarding delivery on 3/I apologize for any inconvenienceI can be reached at the telephone number listed below
The return authorization was requested on 10/21/The client will receive an email upon approval with the instructions on the return via email with in business days.If he doesn't receive it, them he can call me at ###-###-####
Unfortunately, we received an entire shipment of these lights and they were mislabeledI went into the warehouse personally and made sure we had a correct replacement for this clientThe replacement will be shipping out today and we have issued the RMA and prepaid return label as wellAll RMA and label requests take to business hours to process and this one was requested on the 31st
[redacted] ,I am currently reviewing this order [redacted] Consumer Relations Mgr.###-###-####-***
Full credit will be issued to the client by end of day today
[redacted] ,We applied a refund in the amount of $150.00, on 811/ [redacted] Consumer Relations Mgr###-###-####
I apologize for the delay in the return paperworkThe manufacturer has been giving us push back in returning themAt this time I have gone ahead and issued the client a full refundThere is no need for him to return the lightDue to the inconvenience, I have also issued the client a gift certificate as compensationThis gift certificate has been sent directly to his email on file04/18/- 09:51AMCustomer refunded $; reason :CW3-312S (shipping) / Refund for return, by Reymond Th;