We emailed him the return authorization and return label for him to return the itemHe never used it, instead he sent them via USPS [redacted] , which is in transit.Once the manufacture receives the item, they will inspect it then release a refund if applicablePlease be advised that we never denied the return from the customer
We have offered the client all of the profit from this sale, plus an additional $gift certificateWe are willing to work with the client, but we are unable to issue a full refund/store credit, or ship a bumper at no costAt this point, we have had a chargeback filed against us as "not as described or defective merchandise", even though the client has already acknowledged that the freight policy was not followedThe client still has the option to file a claim directly with R&L, but by not following the policy, the client has taken the ability to file a claim on his behalf out of our handsHe's welcome to send us pictures and we will try to work with the manufacturer, but I can't promise that we will come to the resolution that he wantsHe can send pictures to k [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to meI reserve judgement pending receipt of the correct partsI have not yet received a commitment date for the delivery of those partsThe wrong parts are now on the way back to Onyx
On 2/10/15, we emailed him the return authorization form as well as the return labelOnce the manufacturer receives the item a refund will be issuedAt this point, were waiting for the process to be completed if the customer has sent in the itemHe will be notified automatically via email
Complaint: [redacted] I am rejecting this response because:Because there is no truth to the claims in their response, due to the width of the door of that particular section is the same, whether if it was half an inch above the curve line or below wouldn't make no difference because fist of all I tried every section of the door and still it was to long, yet the chrome trim in question has a groove line in on the side of the adhesive that it would only align with the protruding line of the door as shown in the picturesThe merchant's claim does not support the theory because the chrome trim is longer in half of an inch and the excess length could not compensate any section of the doorPerhaps it fits the prior year Tundra but it definitely doesn't fit TundraPreviously I order wind deflectors of the same brand SAA through CarID.com, although under the product description indicated that the product fits Tundra but in reality it does notI'd appreciate the curtesy of the merchant if they were to accept their part of the responsibility without stretching it into a further messThat's very disrespectful towards customersAnd CarID.com has that reputation of mistreating their customers based on the internet feedback I readNevertheless I accept their decision for finally processing my request for return, although this complaint was not in reference to what and how CarID organize their product description, but rather was about the lingering processing time that is so frustratingI had to submit my request several times and barely got a response todayI have been CarID customer for a long time Regards, [redacted]
The reason this return is denied is due to the fact that the product ordered is classified as non-returnable During the ordering process the client selected the option for the incorrect grommet setup for the vehicle As an exception we offered to allow the client to field destroy the mats for 50% credit towards the correct replacement Unfortunately the client declined
The refund was issued on the 18thIt can take the bank or credit card company to business days to make the refund reflect in the accountWe have no control over thatOn our end, the refund has been issued per the client's request and we consider this matter resolved
The client drove on the wheels then threw away the box, unfortunately this item can not be returnAll Wheel orders are non returnableThe client was informed prior to placing the order of our return policyI apologize for the inconvenience
If carid would read the complaint, they would not have answered like thatI DID NOT send back the damaged part, I still have itReference the order number, I am requesting the remainder of the charge for my second purchaseThey are so impossible to deal with, I have written off the damaged part they sent me, that is no longer the issue, but as you can see, they don't listenIf the part they received was damaged in any way, that was the way they sent it outThat part was never in my possession, it was re routed during their erroneous shipping, order should have been cancelled, and delivered directly back to themThat is the order that I'm requesting my full purchase price refunded
The previous response from Onyx stated the client was being refunded the balance of her refundThis happened the same day as the response The client has been fully refunded on this order
The first part of the refund was issued on 12/7/in the amount of $The client was advised several times that the other item would be refunded when it showed movement backIt still does not show that movementHowever an exception has been made and the remainder of the refund has been issued today in the amount of $for a total refund of $ DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2016-12-10:55:[redacted] Refund[redacted] (shipping) / Placed on other web site, by [redacted] **
We are extremely sorry that the client experienced a lack of communicationBy no means is that acceptable After reviewing the tracking information the client received his order on 4/5/
Complaint: [redacted] I am rejecting this response because: From the original ship date of 5/1/until 5/10/I had to contact a carid.com representative everyday to have replacement items ordered The first time I called it should have been handled on 5/1/considering the rep I spoke with said they were going to place an order with a rush on itAfter contacting multiple times and multiple days I then found out nothing was doneOnly after frustrating days of arguing they then Placed the orderI would like to think the shipping money that was spent of almost $should be returned due to the fact shipping is the reason for damage caused
The bank statement is from January, and the charge should have dropped off since we cancelled her orderI would like to see the February statement to see if there was a refund appliedAt this point, I feel it necessary to do a conference call with her and the bank carrier to resolved this or she needs to contact her bank and advised that we cancelled the charge which should have refunded her the funds [redacted] Consumer Relations Mgr[redacted] ***
Again we are very sorry about the experience this client has had That being said we have done everything in our power to assist this clientIf [redacted] is still unhappy with our service we will be more then happy to work with him however at this point there is no outstanding order issues Please have the client contact us in the event that there is something further we can do
This client's order has shipped and is set to be delivered on Friday, July 28thThe tracking #'s are [redacted] and [redacted] Below is the link to the tracking page for UPS [redacted]
In revieweing this order it appears a damage claim has been filled on 12/7/ The clients replacement order has been shipped on 12/17/under the tracking number: [redacted] Please click on the following link to see package status [redacted]
The RMA and label have been sent for the headlights, and the refund will be issued in full once the lights show movement backThe refund for the canceled wheels has already been issued
The reason the original and replacement invoice wasn't received by the client is because she entered her email address incorrectly on the initial orderWe changed it in the system but initially it was entered as [redacted] , not COMAll invoices have been resent to her corrected emailI will also resend the correspondence stating why we charged her the additional moneyAs previously stated, we refunded the return fee of $3.50, but we are not responsible for the additional shipping charge for the replacements as the initial mistake was not oursI will be sending out more replacement bulbs, part # [redacted] at no cost, and no shipping charge and consider this matter closed as there is nothing further to refund and the client will have bulbs at the cost of only plus shipping
We apologize for the issues the client was facing with regards to the backordered and then misboxed itemsAll of the customer service representatives he has spoken to, as well as the supervisors are all CARiD.com repsThey are not just call center employeesThe replacement order has been processed and shipped with tracking # [redacted] It is scheduled to be delivered on Tuesday, 3/28/by the end of the dayAs compensation, we have issued a $gift card which will be emailed to the client directly
We emailed him the return authorization and return label for him to return the itemHe never used it, instead he sent them via USPS [redacted] , which is in transit.Once the manufacture receives the item, they will inspect it then release a refund if applicablePlease be advised that we never denied the return from the customer
We have offered the client all of the profit from this sale, plus an additional $gift certificateWe are willing to work with the client, but we are unable to issue a full refund/store credit, or ship a bumper at no costAt this point, we have had a chargeback filed against us as "not as described or defective merchandise", even though the client has already acknowledged that the freight policy was not followedThe client still has the option to file a claim directly with R&L, but by not following the policy, the client has taken the ability to file a claim on his behalf out of our handsHe's welcome to send us pictures and we will try to work with the manufacturer, but I can't promise that we will come to the resolution that he wantsHe can send pictures to k [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to meI reserve judgement pending receipt of the correct partsI have not yet received a commitment date for the delivery of those partsThe wrong parts are now on the way back to Onyx
On 2/10/15, we emailed him the return authorization form as well as the return labelOnce the manufacturer receives the item a refund will be issuedAt this point, were waiting for the process to be completed if the customer has sent in the itemHe will be notified automatically via email
Complaint: [redacted] I am rejecting this response because:Because there is no truth to the claims in their response, due to the width of the door of that particular section is the same, whether if it was half an inch above the curve line or below wouldn't make no difference because fist of all I tried every section of the door and still it was to long, yet the chrome trim in question has a groove line in on the side of the adhesive that it would only align with the protruding line of the door as shown in the picturesThe merchant's claim does not support the theory because the chrome trim is longer in half of an inch and the excess length could not compensate any section of the doorPerhaps it fits the prior year Tundra but it definitely doesn't fit TundraPreviously I order wind deflectors of the same brand SAA through CarID.com, although under the product description indicated that the product fits Tundra but in reality it does notI'd appreciate the curtesy of the merchant if they were to accept their part of the responsibility without stretching it into a further messThat's very disrespectful towards customersAnd CarID.com has that reputation of mistreating their customers based on the internet feedback I readNevertheless I accept their decision for finally processing my request for return, although this complaint was not in reference to what and how CarID organize their product description, but rather was about the lingering processing time that is so frustratingI had to submit my request several times and barely got a response todayI have been CarID customer for a long time Regards, [redacted]
The reason this return is denied is due to the fact that the product ordered is classified as non-returnable During the ordering process the client selected the option for the incorrect grommet setup for the vehicle As an exception we offered to allow the client to field destroy the mats for 50% credit towards the correct replacement Unfortunately the client declined
The refund was issued on the 18thIt can take the bank or credit card company to business days to make the refund reflect in the accountWe have no control over thatOn our end, the refund has been issued per the client's request and we consider this matter resolved
The client drove on the wheels then threw away the box, unfortunately this item can not be returnAll Wheel orders are non returnableThe client was informed prior to placing the order of our return policyI apologize for the inconvenience
If carid would read the complaint, they would not have answered like thatI DID NOT send back the damaged part, I still have itReference the order number, I am requesting the remainder of the charge for my second purchaseThey are so impossible to deal with, I have written off the damaged part they sent me, that is no longer the issue, but as you can see, they don't listenIf the part they received was damaged in any way, that was the way they sent it outThat part was never in my possession, it was re routed during their erroneous shipping, order should have been cancelled, and delivered directly back to themThat is the order that I'm requesting my full purchase price refunded
The previous response from Onyx stated the client was being refunded the balance of her refundThis happened the same day as the response The client has been fully refunded on this order
The first part of the refund was issued on 12/7/in the amount of $The client was advised several times that the other item would be refunded when it showed movement backIt still does not show that movementHowever an exception has been made and the remainder of the refund has been issued today in the amount of $for a total refund of $ DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2016-12-10:55:[redacted] Refund[redacted] (shipping) / Placed on other web site, by [redacted] **
We are extremely sorry that the client experienced a lack of communicationBy no means is that acceptable After reviewing the tracking information the client received his order on 4/5/
Complaint: [redacted] I am rejecting this response because: From the original ship date of 5/1/until 5/10/I had to contact a carid.com representative everyday to have replacement items ordered The first time I called it should have been handled on 5/1/considering the rep I spoke with said they were going to place an order with a rush on itAfter contacting multiple times and multiple days I then found out nothing was doneOnly after frustrating days of arguing they then Placed the orderI would like to think the shipping money that was spent of almost $should be returned due to the fact shipping is the reason for damage caused
The bank statement is from January, and the charge should have dropped off since we cancelled her orderI would like to see the February statement to see if there was a refund appliedAt this point, I feel it necessary to do a conference call with her and the bank carrier to resolved this or she needs to contact her bank and advised that we cancelled the charge which should have refunded her the funds [redacted] Consumer Relations Mgr[redacted] ***
Again we are very sorry about the experience this client has had That being said we have done everything in our power to assist this clientIf [redacted] is still unhappy with our service we will be more then happy to work with him however at this point there is no outstanding order issues Please have the client contact us in the event that there is something further we can do
This client's order has shipped and is set to be delivered on Friday, July 28thThe tracking #'s are [redacted] and [redacted] Below is the link to the tracking page for UPS [redacted]
In revieweing this order it appears a damage claim has been filled on 12/7/ The clients replacement order has been shipped on 12/17/under the tracking number: [redacted] Please click on the following link to see package status [redacted]
The RMA and label have been sent for the headlights, and the refund will be issued in full once the lights show movement backThe refund for the canceled wheels has already been issued
The reason the original and replacement invoice wasn't received by the client is because she entered her email address incorrectly on the initial orderWe changed it in the system but initially it was entered as [redacted] , not COMAll invoices have been resent to her corrected emailI will also resend the correspondence stating why we charged her the additional moneyAs previously stated, we refunded the return fee of $3.50, but we are not responsible for the additional shipping charge for the replacements as the initial mistake was not oursI will be sending out more replacement bulbs, part # [redacted] at no cost, and no shipping charge and consider this matter closed as there is nothing further to refund and the client will have bulbs at the cost of only plus shipping
We apologize for the issues the client was facing with regards to the backordered and then misboxed itemsAll of the customer service representatives he has spoken to, as well as the supervisors are all CARiD.com repsThey are not just call center employeesThe replacement order has been processed and shipped with tracking # [redacted] It is scheduled to be delivered on Tuesday, 3/28/by the end of the dayAs compensation, we have issued a $gift card which will be emailed to the client directly