We apologize for the issue the client is facingWe didn't fail to ship the rear set of seat covers, it was unfortunately lost in transitWe have since processed a lost package claim, shipped the replacement on 5/9/and that replacement was delivered on 5/10/
The refund was just done on 8/27, please allow 3-days for your bank to credit this backIf after this date you receive no refund then contact me.Regarding the return, PER UPS [redacted] , we show no progressWe sent this to you regular mail on 8/Please provide an email address we can send the return paper work to expedite this for you
Our client just recently returned the product This product was delivered back using the label we had provided Product was returned on 3/ Generally it takes 24-hours for the refund to process This clients refund is being processed today
We apologize for the delayThe return paperwork and instructions have been emailed to the client, and we will issue the refund upon receipt and damage inspection of the wheels
The length of time these wheels have taken to be corrected is by no means acceptableThe wheel manufacturer has delayed this resolution multiple times We are committed to getting these rectified as soon as possible In the event we can not get the client his wheels within days, as requested we will proceed with a refundUltimately this is not what we want to ddo since the client ordered an extremely nice set of wheels
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I’m good w/ the reply / response but it needs to be noted the dates they gave were wrong I also never was asked for my vin number I am /Will be happy when I get refunded also I requested refund the day after I received it and because of them giving me the runaround that’s why the days pastThank you Regards, [redacted]
We requested images/video per our policy and business dealings with regards to warrantiesThe client refused to provide thisHe sent emails to the manufacturer directly, and they chose to approve the warranty without the requested imagesOnce the return paperwork is provided to us, we will forward it to the client and issue a refund when the product is returned
We will pull any and all calls and live chats sessions and any coaching of the agent will be done internallyWe couldn't ship the replacement any faster than we did because it was out of stockThe client received his replacement in a timely manner, and accepted the compensation offeredCarID considers this matter closed
We apologize for the issue the client is facingThe disclaimer stating these mats are not returnable except for a manufacturing defect is hardly small and unnoticeableIt's prominently displayed on the items main page just above the product optionsIt also states that the Lloyd mat is slightly bigger than the OEMLloyd will accept returns within days IF there is a manufacturing defect foundIf the client believes that he has the incorrect color mats, he simply need to send a picture to us, and we will confer with Lloyd to ensure whether there was an error or notPictures may be sent to [redacted] Notes:These mats are made to order and not returnable, except for manufacturing errorsIt is not a manufacturing error that the Lloyd Mat is slightly bigger than the OEM matsAlways test fit the mats before you file a complaint on a suspected misfitIn 99.9% of all cases you will find that the Lloyd Mat fits better than the original mat
We apologize for the issues this client is facing, but the information provided isn't entirely accurateWe shipped out the part requested by the client and based off the size of his truck bed that he told usHe requested a cover for a truck bed that is ftThe client actually has a ft bedThat was not our error, nor the manufacturer's errorWe sent the client all the necessary return paperwork and a prepaid return labelUnfortunately, the client shipped his tape measure back with the tonneau cover, and the installation hardware was not secure eitherThis caused multiple scratches and dents in the cover that were not there when he received itWe have gone ahead and filed a damage claim for the item, as it was damaged in transit from the client back to the manufacturerWe are awaiting the results of the claimBelow is the claim information and we can provide pictures of the damage to the client as wellShould UPS approve the claim, the client will be refundedWe clearly state that all items must be returned in new and unused conditionThis item was returned damagedClaim Number: [redacted] Tracking Number: [redacted]
We asked for the VIN number to verify automobile details such as is it a crew cab or extended cabThis will allow us to order the correct item.Unfortunately, since this was not provided she received yet the wrong item againI personally sent her an email which she agreed and understood our purposeShe is pleased to work with our Agent in handling her concerns and I am being carbon copy on the correspondenceI believe she is pleased thus farLet me know if there is anything I can do to satisfy the concern
I am rejecting this response because:The below is correct, I did open a Google Trusted complaint since I was not getting anywhere with Car ID salesperson or managerOnce complaint was open, I received a called within hours and my order was ship the next dayGo Figure! the address was change due to the fact I was not expecting my order to ship a month laterIn regards to the tire change this was done because your company did not have the originals tires I ordered in stock the whole time which was the true reason why my order was delayedEither way my order is suppose to be delivered tomorrow, once I inspect the order and all is good I will close my case with Revdex.com and GoogleThe way your company handle my order was very unprofessionalBut lesson be learnI want to put this pass me and be done
,I will break down his payment and how it was appliedThe $is a discount which he did not pay forThe total discount for his order was $This amount is a percentage towards each item he paidpart # 26- [redacted] $- -$(discount) = $ part #MB- [redacted] $-$8.74( discount)= $105.82part #67- [redacted] $- (discount) = $ Total $270.00He paid $not $for the item
Good morningI have three orders for this client, but none correspond to this complaint for Thule Aero Bars, there is no order under # [redacted] and no orders are in the amount of $Order # [redacted] was for Rugged Ridge Wheel SpacersOrder # [redacted] is for a Spec-D Aluminum Roof Rack System And order # [redacted] was for a Curt Trailer HitchI have searched by his name, phone number and email addressI found nothing for part # [redacted] by Thule in the amount of $I will be happy to assist the client with is issue, but I need a valid order
We are extremely sorry for the pricing error that this client experiencedUnfortunately, this order had to be cancelled and the client was refunded in full on 2/23/ Please understand that In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstoreDue to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior noticeThis information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties
We are extremely sorry for the confusion regarding deliveryFortunately the client was able to receive the productAt this point there is no further assistance we can offer the client as they have the product that was ordered
We apologize for the issue the client is facingWe didn't fail to ship the rear set of seat covers, it was unfortunately lost in transitWe have since processed a lost package claim, shipped the replacement on 5/9/and that replacement was delivered on 5/10/
The refund was processed on 6/in the amount of $
The refund was just done on 8/27, please allow 3-days for your bank to credit this backIf after this date you receive no refund then contact me.Regarding the return, PER UPS [redacted] , we show no progressWe sent this to you regular mail on 8/Please provide an email address we can send the return paper work to expedite this for you
Our client just recently returned the product This product was delivered back using the label we had provided Product was returned on 3/ Generally it takes 24-hours for the refund to process This clients refund is being processed today
I apologize for the delay in the wheels orderThey are currently being inspected and will be shipped priority to the customer
I apologize, however, we did advise the client the item was being shippedAs a matter of fact per UPS [redacted] , it was delivered 8/
We apologize for the delayThe return paperwork and instructions have been emailed to the client, and we will issue the refund upon receipt and damage inspection of the wheels
The length of time these wheels have taken to be corrected is by no means acceptableThe wheel manufacturer has delayed this resolution multiple times We are committed to getting these rectified as soon as possible In the event we can not get the client his wheels within days, as requested we will proceed with a refundUltimately this is not what we want to ddo since the client ordered an extremely nice set of wheels
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I’m good w/ the reply / response but it needs to be noted the dates they gave were wrong I also never was asked for my vin number I am /Will be happy when I get refunded also I requested refund the day after I received it and because of them giving me the runaround that’s why the days pastThank you Regards, [redacted]
We requested images/video per our policy and business dealings with regards to warrantiesThe client refused to provide thisHe sent emails to the manufacturer directly, and they chose to approve the warranty without the requested imagesOnce the return paperwork is provided to us, we will forward it to the client and issue a refund when the product is returned
We will pull any and all calls and live chats sessions and any coaching of the agent will be done internallyWe couldn't ship the replacement any faster than we did because it was out of stockThe client received his replacement in a timely manner, and accepted the compensation offeredCarID considers this matter closed
We apologize for the issue the client is facingThe disclaimer stating these mats are not returnable except for a manufacturing defect is hardly small and unnoticeableIt's prominently displayed on the items main page just above the product optionsIt also states that the Lloyd mat is slightly bigger than the OEMLloyd will accept returns within days IF there is a manufacturing defect foundIf the client believes that he has the incorrect color mats, he simply need to send a picture to us, and we will confer with Lloyd to ensure whether there was an error or notPictures may be sent to [redacted] Notes:These mats are made to order and not returnable, except for manufacturing errorsIt is not a manufacturing error that the Lloyd Mat is slightly bigger than the OEM matsAlways test fit the mats before you file a complaint on a suspected misfitIn 99.9% of all cases you will find that the Lloyd Mat fits better than the original mat
We apologize for the issues this client is facing, but the information provided isn't entirely accurateWe shipped out the part requested by the client and based off the size of his truck bed that he told usHe requested a cover for a truck bed that is ftThe client actually has a ft bedThat was not our error, nor the manufacturer's errorWe sent the client all the necessary return paperwork and a prepaid return labelUnfortunately, the client shipped his tape measure back with the tonneau cover, and the installation hardware was not secure eitherThis caused multiple scratches and dents in the cover that were not there when he received itWe have gone ahead and filed a damage claim for the item, as it was damaged in transit from the client back to the manufacturerWe are awaiting the results of the claimBelow is the claim information and we can provide pictures of the damage to the client as wellShould UPS approve the claim, the client will be refundedWe clearly state that all items must be returned in new and unused conditionThis item was returned damagedClaim Number: [redacted] Tracking Number: [redacted]
We asked for the VIN number to verify automobile details such as is it a crew cab or extended cabThis will allow us to order the correct item.Unfortunately, since this was not provided she received yet the wrong item againI personally sent her an email which she agreed and understood our purposeShe is pleased to work with our Agent in handling her concerns and I am being carbon copy on the correspondenceI believe she is pleased thus farLet me know if there is anything I can do to satisfy the concern
I am rejecting this response because:The below is correct, I did open a Google Trusted complaint since I was not getting anywhere with Car ID salesperson or managerOnce complaint was open, I received a called within hours and my order was ship the next dayGo Figure! the address was change due to the fact I was not expecting my order to ship a month laterIn regards to the tire change this was done because your company did not have the originals tires I ordered in stock the whole time which was the true reason why my order was delayedEither way my order is suppose to be delivered tomorrow, once I inspect the order and all is good I will close my case with Revdex.com and GoogleThe way your company handle my order was very unprofessionalBut lesson be learnI want to put this pass me and be done
,I will break down his payment and how it was appliedThe $is a discount which he did not pay forThe total discount for his order was $This amount is a percentage towards each item he paidpart # 26- [redacted] $- -$(discount) = $ part #MB- [redacted] $-$8.74( discount)= $105.82part #67- [redacted] $- (discount) = $ Total $270.00He paid $not $for the item
Good morningI have three orders for this client, but none correspond to this complaint for Thule Aero Bars, there is no order under # [redacted] and no orders are in the amount of $Order # [redacted] was for Rugged Ridge Wheel SpacersOrder # [redacted] is for a Spec-D Aluminum Roof Rack System And order # [redacted] was for a Curt Trailer HitchI have searched by his name, phone number and email addressI found nothing for part # [redacted] by Thule in the amount of $I will be happy to assist the client with is issue, but I need a valid order
We are extremely sorry for the pricing error that this client experiencedUnfortunately, this order had to be cancelled and the client was refunded in full on 2/23/ Please understand that In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstoreDue to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior noticeThis information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties
We are extremely sorry for the confusion regarding deliveryFortunately the client was able to receive the productAt this point there is no further assistance we can offer the client as they have the product that was ordered