We apologize for the issue the client is facingUnfortunately, the item is on back order and the estimated ship date of June 22nd hasn't changed since the client's date of purchaseAt the client's request, the item has been canceled and the refund was issued yesterday 05/29/- 04:14PMCustomer refunded $; reason :9465-(shipping) / Backorder, by Jan Or;
We are extremely sorry the client feels the wheels he had received are causing unnecessary vibrationAccording to the run out report the client provided us the wheels show they were well within factory specifications to ensure no vibrationAfter the client had attempted to have the vibration issue addressed we offered to have the wheels taken back to our facility and inspected at the clients expense At this point the wheels came back to us where we double checked everythingThe conclusion of the run out was exactly the same as the clients shop and there was no issue with the wheels being out of round
In my response, I did indicate that the refund was in process for PO# [redacted] Effective 3/24/15, we finalized a refund in the amount $1,It may take 3-business days to process and reflect at his bankAny questions or concerns please let me know
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: yes I am satisfied with my refund but it is sad how it had to come to this extent to make it rightI will never do business with this company again due to the lack of customer care and integrity I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they can meet my needs If I understand the problem correctly the tire width is the problem If the seller would like to send me a set tires that will fit without tire rub I would be open to that as a solution I don't know what size that would be The tires on the truck are 33x12, would a 33xfit with no rubbing? I would be fine with a set of tires that are not as wide so long as they are the same make and modelThe response they provided contradicts what their salesman told me when I placed the order I was told the rim maker would custom make the rims to fit The wheel spacers were only provided after multiple complaints via phone and e-mail I still have not received the correct hub spacers for the rear wheels If they can provide me with the hub spacers for the rear wheels and a set of tires that fit I would be happy They can contact me directly or send their response through your site to set up the details such as return shipping for the tires I have and any difference in the price of the tires that will fitA full refund and return doesn't work for me I have no other tires and rims to put on the truck Regards, [redacted] ***
Complaint ID: [redacted] Name: [redacted] Date filed: 8/26/14PO# [redacted] Item in question: Window Deflectors [redacted] , [redacted] stated they didn't perform satisfactorily during use of itemWe are not able to sell used items, howeverthe manufacture will warranty replace since they were usedUnfortunately, [redacted] has refused the warranty replacementIf there is anything else I can do, let me knowHave a great day [redacted] Consumer Relations ###-###-####
We had no way of knowing that the client's phone number was no longer in useThe order was placed online without a sales agent, so we have to assume the information the client provides to us is accurateWe advised her prior to the delivery, via email, that we needed a valid phone number so the freight company could contact her, or the item would be abandonedWe didn't receive a reply from the client until after the item had already been abandonedThis is not a strange business practice as all freight items must be inspected and signed forThe freight company has to be able to contact the client to set up delivery...so that they can make sure that the client is available to inspect and sign for the itemThat is spelled out in the freight disclaimer that the client agrees to when making the purchaseI apologize, but we are unable to refund for an item that was abandoned due to client error
He purchased Rear Air Spring at $- discount $= $+ $(ship fee) = $288.83.That is a substantial price discountIf he can find it less somewhere else, let me know and I can price match itAs far as the ship fee, it will not be added to his order until he enters his addressFor this reason it shows shippingPlease keep in mind the system doesn't know where the customer lives prior to him adding his addressIf I can be of further assistance, let me know
We apologize for the issues the client is facingThe return paperwork has already been issued for the Stainless Steel Divorced Wastegate Downpipe with Twin OSensor Bung ( [redacted] ) by Invidia and the order is noted for a full refund
Complaint: [redacted] I am rejecting this response because:I am well aware of your policy and have taken the steps necessary to file the claim with the carrier who have already denounced the actionThey have recommended I speak with the manufacture and the company I purchased the item from as the packaging showed no signs of being damaged in transit and is likely a manufacturing defectUpon inspecting the package for damage there was no noticeable damageIt was not until the bumper was put in place for installation that the damage was able to be seenThe bumper has inch crack in an area hidden from the untrained eye of someone who is not a trained mechanicAdditionally it was not possible for me to see how bent the part was without a reference point (the truck) and is why I was unable to report the damage until the time of installationI understand your policy as well as R & L's policy and have even taken the time to contact Parts Channel Inc to discuss a defect in their partAll three of these parties involved have told me the same excuses and have pointed the finger at the company I purchased the part from, CARiDWhile I understand your policies as well as everyone else's it was my hope that CARiD would do right by their customer and either send me a new bumper free of charge, refund my money, offer me some sort of reasonable compromise or at the very least give me a credit for the $dollars I have now lostThe hours I have spent dealing with this issue will be on my own dimeWhat I don't understand is why a business would allow a customer to have such a poor experience and not do anything to make things rightIn the long run it will only help the company's bottom line instead of causing one dissatisfied customer to drive away many potential customers through word of mouth and poor reviewsI know for a fact that a $loss now will hurt a lot less than $1000's of dollars in lost potential sales in the futureSincerely,
We apologize for the issue with this client's orderThe money authorized was reversed successfully, and proof of the reversal has been sent to the client, and can be seen below
Complaint: [redacted] I am rejecting this response because: I read the message from [redacted] , this is what I've been dealing with the past few months She stated the invoice was from January and wanted a more recent one, if she would have read them she would see the dates on each page go into April We won't receive the next statement until late May but I will call [redacted] and ask them to send us something stating there weren't any charges or credits from Car Id from the April date forward I also would like from her, proof that a refund has been made When the stereo was refunded to us, I received an email stating this with the amount refunded, I have received nothing as far as the tire and rims go I attached a link below for you to take a look at some other people that have had similar issues as we are having with this company As soon as I receive the letter from [redacted] I will reply to the Revdex.com complaintSincerely, [redacted] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was told by CARID the wheels would take 4-weeks to manufacture, it has been days since I placed the order Not only was I never given any updates on the new shipment dates by CARID, I was given two different reasons why they were taking so long when I did inquire on the status One reason, the personnel working at the ports in California where they are being made were on strike and the other was that they just aren't made yet! If they weren't made weeks ago when I originally made my complaint to [redacted] the supervisor and they still aren't made, there should be no reason almost weeks later that I cannot get a refund! This is horrible customer and I have NEVER experienced anything like this before
We apologize for the issue the client is facingUnfortunately there was an error on the website, as we were given incorrect information from the manufacturer for this custom painted dash kitWhile we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate informationAt this time, per the client's request, the order has been canceled and refunded in full01/29/- 04:58AMOOKAction: refund $184; Reason: Successful; Note: TRT-FWD-WD901A / Additional / High shipping, by Katy Ni
I do apologize for the delay in the return authorizationI requested this rushOn 7/15, we did send the return authorization to him via email.Can he please confirm receipt?
Hello, We can no longer take the part back and only provide the client with a replacement for warranty, once the part is returned it has to be deemed as defectiveI have also paste our defective disclaimer that we have on our site in regards to part being installed defectivePlease let me know if there is anything else we can doThanks DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your reques
I apologize for the issues the client is facingOur customer support team is available Monday through Friday from 9AM to 8PMWe also have an online option to request a return or a warrantyWe understand that sometimes there can be a long wait, but we also offer a callback optionRegarding the lights, there are installation instructions on the product page, and we have a tech desk that is able to provide installation instructions upon request, and so is the manufacturer, SpyderThey also have installation instructions on their websiteUnfortunately we are unable to exchange or replace a damaged item that the client damaged himselfFurthermore, there is a day return period for new and uninstalled items, and we are outside of thatWe can't exchange under a warranty either as the client advised that he broke the lightsWe can give the client a discount on a replacement set but we can't send out a replacement set at no charge
We do apologize for the inconvenience the missing installation brackets has causedOur Kargo Master systems ship from our vendor who is an authorized dealer for their productsThe brackets were missing when shipped from Kargo MasterWe are going to have brackets shipped to the client, but they need to drop ship from Kargo Master directlyThe reason for the delay is because Kargo Master requested a picture of the items that the client received, but he refused to provide themHe did provide us with the part # he was missing which is why we are able to have them shippedOnce we have an ESD for the brackets, we will forward it to the client
[redacted] ,We sent a return authorization on 5/and scheduled a [redacted] pick up on 5/for PO# [redacted] , was this item picked up by ***? We will issue a refund to avoid or cause further frustration.Elizabeth GConsumer Relations Mgr[redacted] ***
Complaint: [redacted] I am rejecting this response because:there is nowhere on there site that says this can happen they advertised a ginuwine Dorman product and as far as i'm concerned that is advertisement I purchesed the part from them due to the good deal that it was just refunding me my money doesn't satisfy me an acceptable resolution to me is for them to absorb the price difference of an authentic part from Dorman to me that would right a wrong and demonstrate the company's approach to customer service Regards, [redacted] ***
We apologize for the issue the client is facingUnfortunately, the item is on back order and the estimated ship date of June 22nd hasn't changed since the client's date of purchaseAt the client's request, the item has been canceled and the refund was issued yesterday 05/29/- 04:14PMCustomer refunded $; reason :9465-(shipping) / Backorder, by Jan Or;
We are extremely sorry the client feels the wheels he had received are causing unnecessary vibrationAccording to the run out report the client provided us the wheels show they were well within factory specifications to ensure no vibrationAfter the client had attempted to have the vibration issue addressed we offered to have the wheels taken back to our facility and inspected at the clients expense At this point the wheels came back to us where we double checked everythingThe conclusion of the run out was exactly the same as the clients shop and there was no issue with the wheels being out of round
In my response, I did indicate that the refund was in process for PO# [redacted] Effective 3/24/15, we finalized a refund in the amount $1,It may take 3-business days to process and reflect at his bankAny questions or concerns please let me know
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: yes I am satisfied with my refund but it is sad how it had to come to this extent to make it rightI will never do business with this company again due to the lack of customer care and integrity I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they can meet my needs If I understand the problem correctly the tire width is the problem If the seller would like to send me a set tires that will fit without tire rub I would be open to that as a solution I don't know what size that would be The tires on the truck are 33x12, would a 33xfit with no rubbing? I would be fine with a set of tires that are not as wide so long as they are the same make and modelThe response they provided contradicts what their salesman told me when I placed the order I was told the rim maker would custom make the rims to fit The wheel spacers were only provided after multiple complaints via phone and e-mail I still have not received the correct hub spacers for the rear wheels If they can provide me with the hub spacers for the rear wheels and a set of tires that fit I would be happy They can contact me directly or send their response through your site to set up the details such as return shipping for the tires I have and any difference in the price of the tires that will fitA full refund and return doesn't work for me I have no other tires and rims to put on the truck Regards, [redacted] ***
Complaint ID: [redacted] Name: [redacted] Date filed: 8/26/14PO# [redacted] Item in question: Window Deflectors [redacted] , [redacted] stated they didn't perform satisfactorily during use of itemWe are not able to sell used items, howeverthe manufacture will warranty replace since they were usedUnfortunately, [redacted] has refused the warranty replacementIf there is anything else I can do, let me knowHave a great day [redacted] Consumer Relations ###-###-####
We had no way of knowing that the client's phone number was no longer in useThe order was placed online without a sales agent, so we have to assume the information the client provides to us is accurateWe advised her prior to the delivery, via email, that we needed a valid phone number so the freight company could contact her, or the item would be abandonedWe didn't receive a reply from the client until after the item had already been abandonedThis is not a strange business practice as all freight items must be inspected and signed forThe freight company has to be able to contact the client to set up delivery...so that they can make sure that the client is available to inspect and sign for the itemThat is spelled out in the freight disclaimer that the client agrees to when making the purchaseI apologize, but we are unable to refund for an item that was abandoned due to client error
He purchased Rear Air Spring at $- discount $= $+ $(ship fee) = $288.83.That is a substantial price discountIf he can find it less somewhere else, let me know and I can price match itAs far as the ship fee, it will not be added to his order until he enters his addressFor this reason it shows shippingPlease keep in mind the system doesn't know where the customer lives prior to him adding his addressIf I can be of further assistance, let me know
We apologize for the issues the client is facingThe return paperwork has already been issued for the Stainless Steel Divorced Wastegate Downpipe with Twin OSensor Bung ( [redacted] ) by Invidia and the order is noted for a full refund
Complaint: [redacted] I am rejecting this response because:I am well aware of your policy and have taken the steps necessary to file the claim with the carrier who have already denounced the actionThey have recommended I speak with the manufacture and the company I purchased the item from as the packaging showed no signs of being damaged in transit and is likely a manufacturing defectUpon inspecting the package for damage there was no noticeable damageIt was not until the bumper was put in place for installation that the damage was able to be seenThe bumper has inch crack in an area hidden from the untrained eye of someone who is not a trained mechanicAdditionally it was not possible for me to see how bent the part was without a reference point (the truck) and is why I was unable to report the damage until the time of installationI understand your policy as well as R & L's policy and have even taken the time to contact Parts Channel Inc to discuss a defect in their partAll three of these parties involved have told me the same excuses and have pointed the finger at the company I purchased the part from, CARiDWhile I understand your policies as well as everyone else's it was my hope that CARiD would do right by their customer and either send me a new bumper free of charge, refund my money, offer me some sort of reasonable compromise or at the very least give me a credit for the $dollars I have now lostThe hours I have spent dealing with this issue will be on my own dimeWhat I don't understand is why a business would allow a customer to have such a poor experience and not do anything to make things rightIn the long run it will only help the company's bottom line instead of causing one dissatisfied customer to drive away many potential customers through word of mouth and poor reviewsI know for a fact that a $loss now will hurt a lot less than $1000's of dollars in lost potential sales in the futureSincerely,
We apologize for the issue with this client's orderThe money authorized was reversed successfully, and proof of the reversal has been sent to the client, and can be seen below
Complaint: [redacted] I am rejecting this response because: I read the message from [redacted] , this is what I've been dealing with the past few months She stated the invoice was from January and wanted a more recent one, if she would have read them she would see the dates on each page go into April We won't receive the next statement until late May but I will call [redacted] and ask them to send us something stating there weren't any charges or credits from Car Id from the April date forward I also would like from her, proof that a refund has been made When the stereo was refunded to us, I received an email stating this with the amount refunded, I have received nothing as far as the tire and rims go I attached a link below for you to take a look at some other people that have had similar issues as we are having with this company As soon as I receive the letter from [redacted] I will reply to the Revdex.com complaintSincerely, [redacted] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was told by CARID the wheels would take 4-weeks to manufacture, it has been days since I placed the order Not only was I never given any updates on the new shipment dates by CARID, I was given two different reasons why they were taking so long when I did inquire on the status One reason, the personnel working at the ports in California where they are being made were on strike and the other was that they just aren't made yet! If they weren't made weeks ago when I originally made my complaint to [redacted] the supervisor and they still aren't made, there should be no reason almost weeks later that I cannot get a refund! This is horrible customer and I have NEVER experienced anything like this before
We apologize for the issue the client is facingUnfortunately there was an error on the website, as we were given incorrect information from the manufacturer for this custom painted dash kitWhile we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate informationAt this time, per the client's request, the order has been canceled and refunded in full01/29/- 04:58AMOOKAction: refund $184; Reason: Successful; Note: TRT-FWD-WD901A / Additional / High shipping, by Katy Ni
I do apologize for the delay in the return authorizationI requested this rushOn 7/15, we did send the return authorization to him via email.Can he please confirm receipt?
Hello, We can no longer take the part back and only provide the client with a replacement for warranty, once the part is returned it has to be deemed as defectiveI have also paste our defective disclaimer that we have on our site in regards to part being installed defectivePlease let me know if there is anything else we can doThanks DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your reques
I apologize for the issues the client is facingOur customer support team is available Monday through Friday from 9AM to 8PMWe also have an online option to request a return or a warrantyWe understand that sometimes there can be a long wait, but we also offer a callback optionRegarding the lights, there are installation instructions on the product page, and we have a tech desk that is able to provide installation instructions upon request, and so is the manufacturer, SpyderThey also have installation instructions on their websiteUnfortunately we are unable to exchange or replace a damaged item that the client damaged himselfFurthermore, there is a day return period for new and uninstalled items, and we are outside of thatWe can't exchange under a warranty either as the client advised that he broke the lightsWe can give the client a discount on a replacement set but we can't send out a replacement set at no charge
We do apologize for the inconvenience the missing installation brackets has causedOur Kargo Master systems ship from our vendor who is an authorized dealer for their productsThe brackets were missing when shipped from Kargo MasterWe are going to have brackets shipped to the client, but they need to drop ship from Kargo Master directlyThe reason for the delay is because Kargo Master requested a picture of the items that the client received, but he refused to provide themHe did provide us with the part # he was missing which is why we are able to have them shippedOnce we have an ESD for the brackets, we will forward it to the client
[redacted] ,We sent a return authorization on 5/and scheduled a [redacted] pick up on 5/for PO# [redacted] , was this item picked up by ***? We will issue a refund to avoid or cause further frustration.Elizabeth GConsumer Relations Mgr[redacted] ***
Complaint: [redacted] I am rejecting this response because:there is nowhere on there site that says this can happen they advertised a ginuwine Dorman product and as far as i'm concerned that is advertisement I purchesed the part from them due to the good deal that it was just refunding me my money doesn't satisfy me an acceptable resolution to me is for them to absorb the price difference of an authentic part from Dorman to me that would right a wrong and demonstrate the company's approach to customer service Regards, [redacted] ***