We are working with the development team to get this resolvedThe development team's sole responsibility is to keep our website running, but we have asked them to make this a priorityAs there was never an order placed, it's a little more involvedAs it is, we do not spam our customers that have made purchases with unsolicited emails, nor do we send them to potential customers that have created an account on their own
Thank you so much for your assistanceI received a refund in full from that companyI do not believe this would have happened without the Revdex.com's assistance
I called Mt***r today in regards to his missing pieceI have attached the picture he needs or was missing from the replacement orderI apologized for the inconvenience.I have forwarded the picture to the manufacture to review and respond to missing itemI will continue to work with him on getting this resolvedI advised the client to keep this open until resolved or he feels satisfiedHe expressed the concern with an internal Agent's lack of response which I will address once I review the callWe care how our Agents address the clients concerns and will not tolerate further frustrating a situation which could be easily resolved with proper follow up
We are attempting to replace this order, the biggest problem is that the client made a comment that he wasn't sure if the item was purchased through Amazon...this is creating a delay
Complaint: [redacted] I am rejecting this response because: The product was advertised as "guaranteed fitment"I was told that in order to get this trunk to fit I would need to follow their instructions here: "The inside surface on the driver’s side where it appears to make contact with the bumper may be a littler thicker on the inside, this does happen with hand crafted parts and could be sanded a little to reduce the contact You can also place a folded cloth or rag between the trunk and the bumper, close the trunk and apply heat slowly and gently to this area with a hair dryer, this could also relieve some of the clearance / tolerances on the driver’s side (do not use a heat gun)"Why would something that has guaranteed fitment need such things done to it in order to get it to fit like an OEM product? Regards, [redacted]
The wheel and tire package shipped to the client was shipped from Ontario California, not Ontario Canada The package was shipped on 5/and delivered on 5/which is a total of week from shipment to delivery Regarding the discoloration we are unable to provide the client with any further refund in order to repair the wheels We are more then willing to have the wheels picked up and either replaced under warranty or repaired on our own By no means do we want our client to be unhappy and will do what is necessary to rectify the issue our client is experiencing However the request of 25% back on the order is not something we are able to accommodate
[redacted] ,I have personally spoken to the clientI explained that we need picture of the front of the grill to assess the wrong item being sent, but he refuses and only sends us the back of the itemI can not confirm from the back of the item, please see pictureHe open a [redacted] dispute which we won, in addition to writing negative reviewI have responded accordingly in all cases as I will do to this Revdex.com as well I am waiting for the status of the Return Authorization from the Manufacture and are asking for refund since he can't confirm the wrong part again, I apologize Elizabeth GConsumer Relations Mgr[redacted] ***
Complaint: [redacted] I am rejecting this response because: as they have informed you I have opened a dispute with my bank however I have not yet won my case or received a refund from my bank for the original $459.00 because they have contested my dispute. As per their claim that there was no error on the part itself is incorrect because after I received the part and tried fitting it to my vehicle there were numerous errors in the fitment. They are well aware of these issues as I have sent them photo evidence of the problem areas(as well as my bank) that clearly show the part not correctly fitting but they somehow continue to claim that they cannot see it and have even gone as far as blame me for the fitment issues. I can provide these images if needed at anytime. In addition they demanded me to pay for the shipping back to them and refused to work with me on any kind of reimbursement for the return shipping cost again stating that I was at fault for ordering the part and it not fitting, therefore they didnt feel any obligation to assist me with the return process. Regards, [redacted]
The client had worked with one of our client services representatives. The following email was sent to the client: "I may have a way to work around it for you to still keep it with [redacted] requirements for the refund. The return and RMA paperwork is only for 3 tires right now, but I can change it to... 4 for you so you can send back all 4. I can only provide you with 3 return shipping labels though. The 4th tire you would have to pay for the return shipping back over to us when you send the tires back over to us. It will be sent over to us and all 4 tires will be reviewed. They will identify the defective tires and if they find the 4th tire is defective I can refund you for the tire itself. If the forth tire is declined from the warranty I would be able to just scrap the tire here for you and get you a partial refund of $80 from CarID. This is the only way I can work around Nitto for you to help accommodate for this issue. Will this be ok for you?"As a result of this email, the client has accepted the offer and the issue has been resolved with both parties
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12892106, and find that this resolution is satisfactory to me Regards, [redacted]
The client's order has been canceled as an exception and refunded in full 06/08/- 04:07PMOGAction: refund $434.04; Reason: Successful; Note: for return parts
I cancelled the order days BEFORE the item shippedThere was plenty of time to cancel the orderRegardless, this was poor customer service[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The client's cancellation request was processedAn order is not canceled until the manufacturer confirms it as suchThis may take up to hours depending on the warehousesTwo of the items have already been refunded in full, and returned to the manufacturerUnfortunately, we were unable to turn the bumper back and it was delivered to the clientWe have requested the return paperwork, and will forward it to the client once it's provided to usWhen the bumper shows it's on it's way back, we will issue the refund in full to the clientWe apologize for the inconvenienceBelow is out Cancellation Policy...When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an orderThis process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dockAlso note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation
We are sorry for the issue the client is facing, but we did not refuse to assist him with this issueWe have filed a warranty claim with the manufacturerThe client requested we ship out a single light, which is not possible as these lights are only sold in pairsHe also received one of the lights damaged, but still installed themThat installation took away the ability to file a damage claimWe are waiting for word from the manufacturer on the warranty claim at which time we will update the client
[redacted] , [redacted] advised us that the item he received was damaged. We open a damage claim which was denied.We refunded [redacted] prior to the claim decision to avoid him from experiencing further frustration. We contacted him to inquire on the way the item was packaged to resubmit the claim. We will... not contact him any longer and absorb the loss. [redacted] Consumer Relations Mgr.###-###-####
The brackets shipped out, as I said they would, on 12/1/They shipped UPS with tracking # [redacted] , and were delivered on 12/7/Below is the link to UPS's site showing the tracking and delivery information https:// [redacted]
I am rejecting this response because: I have contacted business repeatedly and sent photos repeatedly for both products This is in response to requests from different persons from organization -- they seem to have no one consistently working on the issues to get them resolved I get promises and no results Promises are no longer believable
We are working with the development team to get this resolvedThe development team's sole responsibility is to keep our website running, but we have asked them to make this a priorityAs there was never an order placed, it's a little more involvedAs it is, we do not spam our customers that have made purchases with unsolicited emails, nor do we send them to potential customers that have created an account on their own
Thank you so much for your assistanceI received a refund in full from that companyI do not believe this would have happened without the Revdex.com's assistance
I called Mt***r today in regards to his missing pieceI have attached the picture he needs or was missing from the replacement orderI apologized for the inconvenience.I have forwarded the picture to the manufacture to review and respond to missing itemI will continue to work with him on getting this resolvedI advised the client to keep this open until resolved or he feels satisfiedHe expressed the concern with an internal Agent's lack of response which I will address once I review the callWe care how our Agents address the clients concerns and will not tolerate further frustrating a situation which could be easily resolved with proper follow up
We are attempting to replace this order, the biggest problem is that the client made a comment that he wasn't sure if the item was purchased through Amazon...this is creating a delay
Complaint: [redacted] I am rejecting this response because: The product was advertised as "guaranteed fitment"I was told that in order to get this trunk to fit I would need to follow their instructions here: "The inside surface on the driver’s side where it appears to make contact with the bumper may be a littler thicker on the inside, this does happen with hand crafted parts and could be sanded a little to reduce the contact You can also place a folded cloth or rag between the trunk and the bumper, close the trunk and apply heat slowly and gently to this area with a hair dryer, this could also relieve some of the clearance / tolerances on the driver’s side (do not use a heat gun)"Why would something that has guaranteed fitment need such things done to it in order to get it to fit like an OEM product? Regards, [redacted]
The wheel and tire package shipped to the client was shipped from Ontario California, not Ontario Canada The package was shipped on 5/and delivered on 5/which is a total of week from shipment to delivery Regarding the discoloration we are unable to provide the client with any further refund in order to repair the wheels We are more then willing to have the wheels picked up and either replaced under warranty or repaired on our own By no means do we want our client to be unhappy and will do what is necessary to rectify the issue our client is experiencing However the request of 25% back on the order is not something we are able to accommodate
[redacted] ,I have personally spoken to the clientI explained that we need picture of the front of the grill to assess the wrong item being sent, but he refuses and only sends us the back of the itemI can not confirm from the back of the item, please see pictureHe open a [redacted] dispute which we won, in addition to writing negative reviewI have responded accordingly in all cases as I will do to this Revdex.com as well I am waiting for the status of the Return Authorization from the Manufacture and are asking for refund since he can't confirm the wrong part again, I apologize Elizabeth GConsumer Relations Mgr[redacted] ***
Complaint: [redacted] I am rejecting this response because: as they have informed you I have opened a dispute with my bank however I have not yet won my case or received a refund from my bank for the original $459.00 because they have contested my dispute. As per their claim that there was no error on the part itself is incorrect because after I received the part and tried fitting it to my vehicle there were numerous errors in the fitment. They are well aware of these issues as I have sent them photo evidence of the problem areas(as well as my bank) that clearly show the part not correctly fitting but they somehow continue to claim that they cannot see it and have even gone as far as blame me for the fitment issues. I can provide these images if needed at anytime. In addition they demanded me to pay for the shipping back to them and refused to work with me on any kind of reimbursement for the return shipping cost again stating that I was at fault for ordering the part and it not fitting, therefore they didnt feel any obligation to assist me with the return process. Regards, [redacted]
The client had worked with one of our client services representatives. The following email was sent to the client: "I may have a way to work around it for you to still keep it with [redacted] requirements for the refund. The return and RMA paperwork is only for 3 tires right now, but I can change it to... 4 for you so you can send back all 4. I can only provide you with 3 return shipping labels though. The 4th tire you would have to pay for the return shipping back over to us when you send the tires back over to us. It will be sent over to us and all 4 tires will be reviewed. They will identify the defective tires and if they find the 4th tire is defective I can refund you for the tire itself. If the forth tire is declined from the warranty I would be able to just scrap the tire here for you and get you a partial refund of $80 from CarID. This is the only way I can work around Nitto for you to help accommodate for this issue. Will this be ok for you?"As a result of this email, the client has accepted the offer and the issue has been resolved with both parties
Time Stamp Amount Transaction ID2016-01-06:08: [redacted] Above is the refund transaction
This item is expected back today per UPS [redacted] I am waiting on refund status
The item was returned back and this client was refunded on 3/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12892106, and find that this resolution is satisfactory to me Regards, [redacted]
The client's order has been canceled as an exception and refunded in full 06/08/- 04:07PMOGAction: refund $434.04; Reason: Successful; Note: for return parts
I cancelled the order days BEFORE the item shippedThere was plenty of time to cancel the orderRegardless, this was poor customer service[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The client's cancellation request was processedAn order is not canceled until the manufacturer confirms it as suchThis may take up to hours depending on the warehousesTwo of the items have already been refunded in full, and returned to the manufacturerUnfortunately, we were unable to turn the bumper back and it was delivered to the clientWe have requested the return paperwork, and will forward it to the client once it's provided to usWhen the bumper shows it's on it's way back, we will issue the refund in full to the clientWe apologize for the inconvenienceBelow is out Cancellation Policy...When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an orderThis process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dockAlso note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation
We are sorry for the issue the client is facing, but we did not refuse to assist him with this issueWe have filed a warranty claim with the manufacturerThe client requested we ship out a single light, which is not possible as these lights are only sold in pairsHe also received one of the lights damaged, but still installed themThat installation took away the ability to file a damage claimWe are waiting for word from the manufacturer on the warranty claim at which time we will update the client
[redacted] , [redacted] advised us that the item he received was damaged. We open a damage claim which was denied.We refunded [redacted] prior to the claim decision to avoid him from experiencing further frustration. We contacted him to inquire on the way the item was packaged to resubmit the claim. We will... not contact him any longer and absorb the loss. [redacted] Consumer Relations Mgr.###-###-####
The brackets shipped out, as I said they would, on 12/1/They shipped UPS with tracking # [redacted] , and were delivered on 12/7/Below is the link to UPS's site showing the tracking and delivery information https:// [redacted]
I am rejecting this response because: I have contacted business repeatedly and sent photos repeatedly for both products This is in response to requests from different persons from organization -- they seem to have no one consistently working on the issues to get them resolved I get promises and no results Promises are no longer believable