Understanding the the clients concerns we are still unable to refund for a product that is outside of the warranty periodAll warranty information is stated on the product pages CARiD is not doing anything unlawful, we facilitate all warranty claims within the products stated period of warranty Unfortunately regardless of if the warranty period is or months the product is still outside of both of those time frames
I have decide to withdraw my complaint although this company has cheated me I feel with the item they sold me that did not fit I will just keep and sell it.it's just not worth my while
On 7/13, the client reported that the item was not sticking properly and we issued a request for an RMA7/the manufacturer denied that claim, we issued a gift certificate7/Client not happy with resolution so we requested pictures of the item.7/A warranty claim was submitted and denied by manufacturer7/Pictures received and a damage claim was processed and manufacturer was contacted to alert it was coming We expect approval later today
[redacted] ,The client received the correct part which comes in 2., he only received oneThe manufacture is aware and approved the returnWe sent him the return paper work on 8/via emailWe are not able to refund him until he return the part backHe stated he was ordering the part directly from the manufacture so an exchange was not set upHow does he want to proceed? [redacted] Consumer Relations Mgr.###-###-####
We did inform him of the spacers, see attachmentI apologize, however all wheel order are non cancellable or non returnableA custom order is a special order made for the client altering its original stateOur fitment is based on what was order, however at times the customer feels it is not a fitment based on the appearance of the wheel after it is on the vehicleThe fitment is often personal appearance issue rather than actual item order
We apologize for the issues the client is facingThis issue has already been resolvedAn exception was made to ship out the replacement tires without requiring a hold on the client's credit cardPlacing a hold is our practiceOnce the replacements are shipped, we will provide the client with tracking information
According to the manufacturer, the new UPS tracking # [redacted] was changed to provide expedited shippingI show delivery on 7/11/@ 12:39pmI have asked Mr [redacted] to provide me the receipt of the brokerage fee’s he incurredI spoke to the manufacturer and they agreed to cover the cost but need a receiptOn 8/13/14, He agreed and will provide the receipt via email to meAgain, this isnot Mr [redacted] error, and I do apologizeI am working diligently to get thisresolved quickly for him
[redacted] ,I would agree that the item he purchased did not have a ship feeIf or had we disclosed the word, "combined shipping", on the invoice I could have supported our reason for not returning the ship fee, however that is not the case and I feel the $is due to himUnfortunately, there an open charge back with his credit card and until that is either resolved or closed I am not able to refund himI sent the Customer an email stating suchI will wait his responseI apologize for any inconvenience, have a great day [redacted] Consumer Relations Mgr###-###-####
I did place the order myself I spoke to several representitives for Onyx as to whether this would fit the BODY KIT I ordered from them As they selected the body kit to fit my vehicle The body kit they selected was for a different vehicle that what I had asked for The top grille was for the Body kit that isn't even for my vehicle that they in fact selected for me I based buying a grille that would fit the body kit that I was purchasing from them They mislead me Now I have a grille that doesn't fit my vehicle They made the order for my body kit that doesn't fit I made the order for the grille after checking with there representitives that it too would fit my vehicle
We apologize for the issue the client is facingWe are unable to start a damage claim because the client discarded the original packagingUPS can't complete a damage inspection without being able to see if the packing material had damage as wellThey would be unable to determine where the damage occurredWhen we advised the client of this, he accepted a settlement of a $partial refund, which was promptly issuedAs settlement was reached, we consider this matter closed
[redacted] ,I apologize and it appears there was a website errorWe responded back to him on 9/29/and applied a refund for $and additional $making the total refund $back to original form of payment which he agreed and was pleased on 10/Is he still concerned? [redacted] [redacted] Consumer Relations Mgr [redacted]
We apologize for the issue the client is facingHer initial email to us said nothing about the cover falling apartShe only told us it was fadingHad we been advised properly, we would have been more than happy to file a warranty claimPlease see the email belowThere is no mention of it falling apart until this Revdex.com complaint.Hello, I ordered this cover for my husband, and he loves it, however it is fading on top and now looks like it's brown and the sides are blackI wasn't expecting the fabric to fade, and at such a fast rateIt's not even a year old yetPlease adviseThank you!Regards,KarenFading is not covered by the year warranty on the productHowever, if the item is "falling apart" as the client is now saying, they can send pictures of the issue to Kristy S [redacted] at [redacted] , and we can file a warranty claim in accordance with the manufacturer's warranty, as seen below
Complaint: [redacted] I am rejecting this response because: In reference to case ID [redacted] , we still have yet to receive a full refund We have only been refunded for the stereo, $and $ We are still due for the following items below:Item: [redacted] Item: [redacted] Item: [redacted] I was sent n email stating these items were cancelled on Apr and we would receive a refund within 3-business daysThis email I have forwarded to you Please call me with any questions at [redacted] and I truly appreciate your assistance in this matter.Sincerely, Regards, [redacted] ***
[redacted] ,We emailed him the prepaid label along with the return authorizationPer [redacted] the item is expected back at the manufacturers on 2/2/15.We will refund the customer the full amount., it appears he requested to cancel during item being in transitI apologize for the inconvenience [redacted] Consumer Relations Mgr###-###-####
[redacted] ,I have personally spoken to the clientI explained that we need picture of the front of the grill to assess the wrong item being sent, but he refuses and only sends us the back of the itemI can not confirm from the back of the item, please see pictureHe open a [redacted] dispute which we won, in addition to writing negative reviewI have responded accordingly in all cases as I will do to this Revdex.com as well I am waiting for the status of the Return Authorization from the Manufacture and are asking for refund since he can't confirm the wrong part again, I apologize Elizabeth GConsumer Relations Mgr[redacted] ***
The wheel and tire package shipped to the client was shipped from Ontario California, not Ontario Canada The package was shipped on 5/and delivered on 5/which is a total of week from shipment to delivery Regarding the discoloration we are unable to provide the client with any further refund in order to repair the wheels We are more then willing to have the wheels picked up and either replaced under warranty or repaired on our own By no means do we want our client to be unhappy and will do what is necessary to rectify the issue our client is experiencing However the request of 25% back on the order is not something we are able to accommodate
Understanding the the clients concerns we are still unable to refund for a product that is outside of the warranty periodAll warranty information is stated on the product pages CARiD is not doing anything unlawful, we facilitate all warranty claims within the products stated period of warranty Unfortunately regardless of if the warranty period is or months the product is still outside of both of those time frames
This order has been on an extended back order This client has been refunded in full as of 1/and the order cancelled
I have decide to withdraw my complaint although this company has cheated me I feel with the item they sold me that did not fit I will just keep and sell it.it's just not worth my while
On 7/13, the client reported that the item was not sticking properly and we issued a request for an RMA7/the manufacturer denied that claim, we issued a gift certificate7/Client not happy with resolution so we requested pictures of the item.7/A warranty claim was submitted and denied by manufacturer7/Pictures received and a damage claim was processed and manufacturer was contacted to alert it was coming We expect approval later today
[redacted] ,The client received the correct part which comes in 2., he only received oneThe manufacture is aware and approved the returnWe sent him the return paper work on 8/via emailWe are not able to refund him until he return the part backHe stated he was ordering the part directly from the manufacture so an exchange was not set upHow does he want to proceed? [redacted] Consumer Relations Mgr.###-###-####
We did inform him of the spacers, see attachmentI apologize, however all wheel order are non cancellable or non returnableA custom order is a special order made for the client altering its original stateOur fitment is based on what was order, however at times the customer feels it is not a fitment based on the appearance of the wheel after it is on the vehicleThe fitment is often personal appearance issue rather than actual item order
We apologize for the issues the client is facingThis issue has already been resolvedAn exception was made to ship out the replacement tires without requiring a hold on the client's credit cardPlacing a hold is our practiceOnce the replacements are shipped, we will provide the client with tracking information
According to the manufacturer, the new UPS tracking # [redacted] was changed to provide expedited shippingI show delivery on 7/11/@ 12:39pmI have asked Mr [redacted] to provide me the receipt of the brokerage fee’s he incurredI spoke to the manufacturer and they agreed to cover the cost but need a receiptOn 8/13/14, He agreed and will provide the receipt via email to meAgain, this isnot Mr [redacted] error, and I do apologizeI am working diligently to get thisresolved quickly for him
A refund has been issued for the missing items
[redacted] ,I would agree that the item he purchased did not have a ship feeIf or had we disclosed the word, "combined shipping", on the invoice I could have supported our reason for not returning the ship fee, however that is not the case and I feel the $is due to himUnfortunately, there an open charge back with his credit card and until that is either resolved or closed I am not able to refund himI sent the Customer an email stating suchI will wait his responseI apologize for any inconvenience, have a great day [redacted] Consumer Relations Mgr###-###-####
I did place the order myself I spoke to several representitives for Onyx as to whether this would fit the BODY KIT I ordered from them As they selected the body kit to fit my vehicle The body kit they selected was for a different vehicle that what I had asked for The top grille was for the Body kit that isn't even for my vehicle that they in fact selected for me I based buying a grille that would fit the body kit that I was purchasing from them They mislead me Now I have a grille that doesn't fit my vehicle They made the order for my body kit that doesn't fit I made the order for the grille after checking with there representitives that it too would fit my vehicle
We apologize for the issue the client is facingWe are unable to start a damage claim because the client discarded the original packagingUPS can't complete a damage inspection without being able to see if the packing material had damage as wellThey would be unable to determine where the damage occurredWhen we advised the client of this, he accepted a settlement of a $partial refund, which was promptly issuedAs settlement was reached, we consider this matter closed
The client has been refunded the remainder of the order todayRefund has now been fully issued
[redacted] ,I apologize and it appears there was a website errorWe responded back to him on 9/29/and applied a refund for $and additional $making the total refund $back to original form of payment which he agreed and was pleased on 10/Is he still concerned? [redacted] [redacted] Consumer Relations Mgr [redacted]
We apologize for the issue the client is facingHer initial email to us said nothing about the cover falling apartShe only told us it was fadingHad we been advised properly, we would have been more than happy to file a warranty claimPlease see the email belowThere is no mention of it falling apart until this Revdex.com complaint.Hello, I ordered this cover for my husband, and he loves it, however it is fading on top and now looks like it's brown and the sides are blackI wasn't expecting the fabric to fade, and at such a fast rateIt's not even a year old yetPlease adviseThank you!Regards,KarenFading is not covered by the year warranty on the productHowever, if the item is "falling apart" as the client is now saying, they can send pictures of the issue to Kristy S [redacted] at [redacted] , and we can file a warranty claim in accordance with the manufacturer's warranty, as seen below
Complaint: [redacted] I am rejecting this response because: In reference to case ID [redacted] , we still have yet to receive a full refund We have only been refunded for the stereo, $and $ We are still due for the following items below:Item: [redacted] Item: [redacted] Item: [redacted] I was sent n email stating these items were cancelled on Apr and we would receive a refund within 3-business daysThis email I have forwarded to you Please call me with any questions at [redacted] and I truly appreciate your assistance in this matter.Sincerely, Regards, [redacted] ***
[redacted] ,We emailed him the prepaid label along with the return authorizationPer [redacted] the item is expected back at the manufacturers on 2/2/15.We will refund the customer the full amount., it appears he requested to cancel during item being in transitI apologize for the inconvenience [redacted] Consumer Relations Mgr###-###-####
Time Stamp Amount Transaction ID2016-01-06:08: [redacted] Above is the refund transaction
[redacted] ,I have personally spoken to the clientI explained that we need picture of the front of the grill to assess the wrong item being sent, but he refuses and only sends us the back of the itemI can not confirm from the back of the item, please see pictureHe open a [redacted] dispute which we won, in addition to writing negative reviewI have responded accordingly in all cases as I will do to this Revdex.com as well I am waiting for the status of the Return Authorization from the Manufacture and are asking for refund since he can't confirm the wrong part again, I apologize Elizabeth GConsumer Relations Mgr[redacted] ***
The wheel and tire package shipped to the client was shipped from Ontario California, not Ontario Canada The package was shipped on 5/and delivered on 5/which is a total of week from shipment to delivery Regarding the discoloration we are unable to provide the client with any further refund in order to repair the wheels We are more then willing to have the wheels picked up and either replaced under warranty or repaired on our own By no means do we want our client to be unhappy and will do what is necessary to rectify the issue our client is experiencing However the request of 25% back on the order is not something we are able to accommodate