He initially complained about the one wheel and we gladly replaced itNow he feels it may not have been that tire ask us to review all wheelsI advised him that since our test perform prior to sending out the wheel there was nothing wrong that he can take it to our recommended shop, it would cost about $each tire to testIf the test show a problem we would take care of it and refund him for the testWe spoke to the technician who will perform the test as we have specific instructions on how to perform the test since we have certain requirements the machine itself must undergoAt this time we show no defects with the wheels but are willing to assist himIn reference to his refunds, I am reviewing what if any compensation is due.He is well aware of this as I personally called him to explainAgain, we are not refusing to assist him but are willing to reimburse him if the tests from a 3rd party shows otherwise
I certainly can understand the Customer's frustrationOn 1/a refund of $was applied back to his original form of paymentI sincerely apologize for the inconvenience If I can be of further assistance, please find my contact details below, have a great day
There was an apparent error on the manufacturer's side, and a part was boxed incorrectly. It was not false advertising by any means. The client didn't want the part, and we fully understand that and had no problem giving them a full refund. Unfortunately the item they wanted was not available through any of our vendors that carry Dorman parts, so we are unable to ship it. As the refund has been issued, we consider this issue closed.
I am rejecting this response because: I ordered a wheel and tire package.It took me several weeks to choose my wheels and tires and those are the ones I want.You cannot deliver the package I ordered so the whole order is terminated.When I placed my order I was told the wheels were in stock so they were not made for me.I was told there was a to day wait on the tires.I said that was fine as long as they came complete, mounted and balanced.I was then given a shipping date of Aug 7th.Why give me a shipping date if you could not deliver my package as ordered.You used this same tactic on my daughter two weeks after my order.She chose her package and paid for it.She then received a notice her tires were not available She does not know the difference between tires, and accepted it.I know what I wanted and in good faith paid for it.You disappointed me very much when after two months of waiting you could not deliverer my package as ordered and now you disappoint me even more
We apologize for the issue the client is facingHe has already been refunded in full and the authorization was reversed for the replacement that he ordered and then refusedThat wheel was to be delivered on 3/15/18, but was refused by the client and sent back to the manufacturer
We received a call on 4/from the client that he installed the item and found a dentUnfortunately, the item was installed If we were notified prior to installation we could have assist himOnce the item is installed we have no way of knowing how the dent occurred especially if the item was delivered on 4/6, he had possession of the item for over weekI apologize for any inconvenience as we are not able to assess the problem with the given claimsWe need proof of dent prior to installation.Regarding the ship fee, he is not provided with shipping cost until he enters the zip codePlease keep in mind that he is given the opportunity to review the order prior to placing it which does disclose the final price
I am rejecting this response because: I can't wait to June I will like to get my money back I bin witing for amost one month in a have I thought that the company was a company of their word but I was wrong also they keep on telling me diferent date that I will received my order all I want is my money back ...Thanks Regards, [redacted]
The information send by the business is not correct I have been waiting for almost a month for a return sticker so that I can return the item Unfortunately, the item is still at my house The response sent by the business claims that the item is in route back to the manufacturer How can that be? Is there a tracking number? If they are tracking another package on its way back, what should I do with the one that I still have in my possession? A week ago the manufacturer was trying to send me a replacement, which I informed CARid that I would refuse since their website has a refund policy A customer service supervisor (David D.) informed me that a replacement item was sent and re-routed on the same day since they knew that I would not accept delivery Perhaps the item that is currently in transit is the replacement item The policy advertises a 100% money back guarantee for new/unused items My order never arrived in "new" condition to begin with but does remain unused by me It is still in the same condition that it was in when it arrived
The business already responded asking me to contact MsG I called her and she never returned my calls She continued to hold my money for weeks after they received the returned wheel But all she has to do is say to keep calling her and you resolve the complaint in order to show they responded They responded to you They did not respond to me and I had to go through [redacted] to get my money back.There is no value to this process if the businesses can just say "hey call me" to get a response There were several emails back and forth to them and had I not gotten [redacted] to intervene, they would likely never have returned my money
Re: PO# [redacted] , we did cancel the order and the refund is in processI apologize for the delay.RE: PO# [redacted] , refund was process on 3/in the amount of $
Unfortunately what was sent is the only thing that is made from that mfg After speaking with the client we decided to swap this out for a different brand that comes with a different harness
The weather in North Carolina unfortunately is causing the delayAccording to UPS tracking numbers expected scheduled delivery is 2/26/Please find the proof of shipment label 1Z173Y1V [redacted] 1Z173Y1V [redacted] 3, 1Z173Y1V [redacted] 6, 1Z173Y1V[redacted] This order ca not be cancelled because it is a custom wheels orderThe customer can find this information anytime by logging into the accountWhile we do apologize for the delay, it is in fact route and UPS updates their site to reflect shipment status of his orderE
We apologize for the issues the client is having with is wheelsThis is not covered by the manufacturer's warrantyHe provided us pictures, which we provided to DUB, and by the look of the wheels after they were washed, it's clear that something was sprayed on themEither a harsh chemical cleaner was used, or they went through a car wash with a chemical sprayNeither issue is covered by DUB's warranty, which can be seen in the link below...specifically #12, which states,12) Keep wheels cleanThe chrome, clear coat or aluminum finish will be damaged if foreign material, brake dust, dirt or chemicals are not removed promptlyNEVER CLEAN WHEELS WHEN THEY ARE HOT! Clean wheels regularly with mild soap and water onlyThe finish of your wheels may be permanently damaged by caustic soap used on some commercial car washesAny abrasives, steel wool or chemicals applied to your wheels may damage the finish[redacted] The pictures show a spraying effect on the wheels, meaning they were not washed by hand with mild soap and waterUnfortunately there is nothing that we or DUB can do under the warranty
This universal cat will fit the client's vehicle as well as a large variety of vehiclesThis cat is also [redacted] smog compliantI apologize for the issue she is havingIf we are provided a copy of the failed smog test, I can warranty the catAs it has been purchased in the last days, I am able to issue a refund instead of a replacementHowever, I will need to be provided the failed inspection reportOnce I have that, and it shows conclusively that the client failed smog inspection due to the cat malfunctioning, I will set up a warranty return for a full refundThe report can be emailed to [redacted]
Complaint: [redacted] I am rejecting [redacted] responding offer because: I was mislead by [redacted] on what their company/in-house expert offeredThey admitted my email was quite clearAt this point I really believe they are intentionally misleading people in an attempt to increase their profit marginsNo one cared about my dilemma until I made a complaint to the Revdex.comWhen I contacted the company multiple times they were not helpful at all they said to return themI wrote a complaint on another website and again they said return themSo I did as they previously instructed and returned the stepsThen they want to make an offer asking me to pay more money and tell me to pay shipping and handlingNo where on the website does it say the steps are sold individually nor did the in house expert/customer service rep say they were sold individuallyFor them to hold half the order hostage and ask for more money is deceptive and underhandedThe only resolution is the company to honor what they had agree upon and send me the full product I purchased from them (steps not 2) Regards, [redacted] ***
I spoke with the client yesterday regarding this order, and we are unable to cancel this orderThe delay came about because the manufacturer was not happy with the way the paint looked on one of the wheels, and they will not send out an inferior productAs this is a piece custom wheel, unfortunately that process took longer than expectedWe offered the client all of our profit as a refund on the order which is $These wheels are being shipped out today and tracking should be available in business hours
Unfortunately, we are not able to refund him as this is a custom orderOn an email dated 1/13/2015, see below the customer was informed of the spacersAt this point if he disagreed, it should have been brought to our attentionIf I can be of further assistance, please let me know or provide additional documentation [redacted] We have received your rim order Because your vehicle has big brakes we aresending out spacers with your order We will keep you updated on your order
Yes, I agree with the clientWe did process a refund in the amount of $on 5/I apologize for the delay and any inconvenience caused
He initially complained about the one wheel and we gladly replaced itNow he feels it may not have been that tire ask us to review all wheelsI advised him that since our test perform prior to sending out the wheel there was nothing wrong that he can take it to our recommended shop, it would cost about $each tire to testIf the test show a problem we would take care of it and refund him for the testWe spoke to the technician who will perform the test as we have specific instructions on how to perform the test since we have certain requirements the machine itself must undergoAt this time we show no defects with the wheels but are willing to assist himIn reference to his refunds, I am reviewing what if any compensation is due.He is well aware of this as I personally called him to explainAgain, we are not refusing to assist him but are willing to reimburse him if the tests from a 3rd party shows otherwise
[redacted] ,We are waiting for the replacement to be received at the manufacture before refund is issued [redacted] Consumer Relations Mgr###-###-####
I certainly can understand the Customer's frustrationOn 1/a refund of $was applied back to his original form of paymentI sincerely apologize for the inconvenience If I can be of further assistance, please find my contact details below, have a great day
There was an apparent error on the manufacturer's side, and a part was boxed incorrectly. It was not false advertising by any means. The client didn't want the part, and we fully understand that and had no problem giving them a full refund. Unfortunately the item they wanted was not available through any of our vendors that carry Dorman parts, so we are unable to ship it. As the refund has been issued, we consider this issue closed.
I am rejecting this response because: I ordered a wheel and tire package.It took me several weeks to choose my wheels and tires and those are the ones I want.You cannot deliver the package I ordered so the whole order is terminated.When I placed my order I was told the wheels were in stock so they were not made for me.I was told there was a to day wait on the tires.I said that was fine as long as they came complete, mounted and balanced.I was then given a shipping date of Aug 7th.Why give me a shipping date if you could not deliver my package as ordered.You used this same tactic on my daughter two weeks after my order.She chose her package and paid for it.She then received a notice her tires were not available She does not know the difference between tires, and accepted it.I know what I wanted and in good faith paid for it.You disappointed me very much when after two months of waiting you could not deliverer my package as ordered and now you disappoint me even more
We apologize for the issue the client is facingHe has already been refunded in full and the authorization was reversed for the replacement that he ordered and then refusedThat wheel was to be delivered on 3/15/18, but was refused by the client and sent back to the manufacturer
We received a call on 4/from the client that he installed the item and found a dentUnfortunately, the item was installed If we were notified prior to installation we could have assist himOnce the item is installed we have no way of knowing how the dent occurred especially if the item was delivered on 4/6, he had possession of the item for over weekI apologize for any inconvenience as we are not able to assess the problem with the given claimsWe need proof of dent prior to installation.Regarding the ship fee, he is not provided with shipping cost until he enters the zip codePlease keep in mind that he is given the opportunity to review the order prior to placing it which does disclose the final price
I am rejecting this response because: I can't wait to June I will like to get my money back I bin witing for amost one month in a have I thought that the company was a company of their word but I was wrong also they keep on telling me diferent date that I will received my order all I want is my money back ...Thanks Regards, [redacted]
The information send by the business is not correct I have been waiting for almost a month for a return sticker so that I can return the item Unfortunately, the item is still at my house The response sent by the business claims that the item is in route back to the manufacturer How can that be? Is there a tracking number? If they are tracking another package on its way back, what should I do with the one that I still have in my possession? A week ago the manufacturer was trying to send me a replacement, which I informed CARid that I would refuse since their website has a refund policy A customer service supervisor (David D.) informed me that a replacement item was sent and re-routed on the same day since they knew that I would not accept delivery Perhaps the item that is currently in transit is the replacement item The policy advertises a 100% money back guarantee for new/unused items My order never arrived in "new" condition to begin with but does remain unused by me It is still in the same condition that it was in when it arrived
The business already responded asking me to contact MsG I called her and she never returned my calls She continued to hold my money for weeks after they received the returned wheel But all she has to do is say to keep calling her and you resolve the complaint in order to show they responded They responded to you They did not respond to me and I had to go through [redacted] to get my money back.There is no value to this process if the businesses can just say "hey call me" to get a response There were several emails back and forth to them and had I not gotten [redacted] to intervene, they would likely never have returned my money
Re: PO# [redacted] , we did cancel the order and the refund is in processI apologize for the delay.RE: PO# [redacted] , refund was process on 3/in the amount of $
Unfortunately what was sent is the only thing that is made from that mfg After speaking with the client we decided to swap this out for a different brand that comes with a different harness
The weather in North Carolina unfortunately is causing the delayAccording to UPS tracking numbers expected scheduled delivery is 2/26/Please find the proof of shipment label 1Z173Y1V [redacted] 1Z173Y1V [redacted] 3, 1Z173Y1V [redacted] 6, 1Z173Y1V[redacted] This order ca not be cancelled because it is a custom wheels orderThe customer can find this information anytime by logging into the accountWhile we do apologize for the delay, it is in fact route and UPS updates their site to reflect shipment status of his orderE
We apologize for the issues the client is having with is wheelsThis is not covered by the manufacturer's warrantyHe provided us pictures, which we provided to DUB, and by the look of the wheels after they were washed, it's clear that something was sprayed on themEither a harsh chemical cleaner was used, or they went through a car wash with a chemical sprayNeither issue is covered by DUB's warranty, which can be seen in the link below...specifically #12, which states,12) Keep wheels cleanThe chrome, clear coat or aluminum finish will be damaged if foreign material, brake dust, dirt or chemicals are not removed promptlyNEVER CLEAN WHEELS WHEN THEY ARE HOT! Clean wheels regularly with mild soap and water onlyThe finish of your wheels may be permanently damaged by caustic soap used on some commercial car washesAny abrasives, steel wool or chemicals applied to your wheels may damage the finish[redacted] The pictures show a spraying effect on the wheels, meaning they were not washed by hand with mild soap and waterUnfortunately there is nothing that we or DUB can do under the warranty
There is no refund due his credit card holder decided in our favorAny questions please call me directly at ###-###-#### [redacted]
This universal cat will fit the client's vehicle as well as a large variety of vehiclesThis cat is also [redacted] smog compliantI apologize for the issue she is havingIf we are provided a copy of the failed smog test, I can warranty the catAs it has been purchased in the last days, I am able to issue a refund instead of a replacementHowever, I will need to be provided the failed inspection reportOnce I have that, and it shows conclusively that the client failed smog inspection due to the cat malfunctioning, I will set up a warranty return for a full refundThe report can be emailed to [redacted]
Complaint: [redacted] I am rejecting [redacted] responding offer because: I was mislead by [redacted] on what their company/in-house expert offeredThey admitted my email was quite clearAt this point I really believe they are intentionally misleading people in an attempt to increase their profit marginsNo one cared about my dilemma until I made a complaint to the Revdex.comWhen I contacted the company multiple times they were not helpful at all they said to return themI wrote a complaint on another website and again they said return themSo I did as they previously instructed and returned the stepsThen they want to make an offer asking me to pay more money and tell me to pay shipping and handlingNo where on the website does it say the steps are sold individually nor did the in house expert/customer service rep say they were sold individuallyFor them to hold half the order hostage and ask for more money is deceptive and underhandedThe only resolution is the company to honor what they had agree upon and send me the full product I purchased from them (steps not 2) Regards, [redacted] ***
I spoke with the client yesterday regarding this order, and we are unable to cancel this orderThe delay came about because the manufacturer was not happy with the way the paint looked on one of the wheels, and they will not send out an inferior productAs this is a piece custom wheel, unfortunately that process took longer than expectedWe offered the client all of our profit as a refund on the order which is $These wheels are being shipped out today and tracking should be available in business hours
Unfortunately, we are not able to refund him as this is a custom orderOn an email dated 1/13/2015, see below the customer was informed of the spacersAt this point if he disagreed, it should have been brought to our attentionIf I can be of further assistance, please let me know or provide additional documentation [redacted] We have received your rim order Because your vehicle has big brakes we aresending out spacers with your order We will keep you updated on your order