The client received the item damage, we filed a damage claims with FedExPrior to us obtaining the outcome, we went ahead and refunded the clientThis is out of protocol but we wanted to satisfy the client.The items was either damage in transit or it was a defective item from the manufactureThis is not CARiD's errorHowever, we wanted to satisfy our clients as much as possibleHe was refunded in full regardless of the damage claim outcomeHe can reach me if he still has concernsI do apologize for any inconvenience he feels we caused
[redacted] ,I apologized for the delay in the return paper workAs of today, I sent him the return paper work and called him as well to ensure receiptPlease find my email to him.Hi ***,You may print the return label and place in a clear sleeve on top of the boxYou can schedule a pickup with [redacted] Freight at your convenience by calling ###-###-#### option You can write the RMA # [redacted] on the boxIf you have any questions, please let me know [redacted] Consumer Relations Mgr###-###-####
There was a discrepancy which caused an increased in priceHowever, the client is not responsible for the difference, I realized they were advised of the price change, however we made necessary changes and contact the manufacture to avoid this error going forwardThe manufacture agreed to pay for the difference and thus no increase of cost on client's partI do apologize as this should have been handled differently, I agree with the clientIf there is anything I can do, let me know
I apologize however the delay was due to the change of address from PA to NJ, we had to add the sales tax which we covered and didn't charge him and absorb the cost as a courtesyHe was advised of this on 5/18, which at the time he was happy according to the conversationWe also satisfied the Google Trusted Store complaint as well once we showed proof of the delay
Complaint: [redacted] I am rejecting this response because:carid listed this item both on their web site and on ***Carid did not honor any listing they had on [redacted] and made no atempt to take the listing down they only refused to honor their listings on [redacted] and on their web site Further more I did not ask kristy at carid to cancel my orders dispite this she has cancled all orders through [redacted] and carids web site Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They have made the promise many times, by many different peopleI will remove the complaint when I receive the creditAfter I filed this complaint they became very friendly and said that I would get my money backI shall wait to remove the complaint Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have been waiting since April 7th for an email back from Jane in regards to the return instructionsI do not have all the original packaging, just the boxes, since I had to open everything to verify nothing else was damaged Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The wheels received by the client are exactly what was ordered and is advertised on the websiteAdditionally directly on our returns page is a clear statement regarding non returnable products, wheels being one of the bullets of products that cannot be returned [redacted]
Complaint: [redacted] I am rejecting this response because:This is not acceptableOne has no way of knowing that the tires are defective without driving on themThere are literally miles on these tires that barely made it to a tire garage to assist meThe check list that CarID was supposed to have performed included road force mounting and balancingThere is no way this happened or they would have know they were defective tires! While at the tire garage I had to actually purchase brand new tires (a different brand) just to get my truck to drive properlyI have zero use for replacement tires since I have already purchased them from a different companyThe only acceptable resolution is to stand by their product and services and take these tires back for the credit I had mentioned previouslyI cannot be anymore fair with my offer to meet in the middle and at least keep the rimsTheir unwillingness to take back defective product from a customer based upon their stated reason is completely unprofessional and should not be allowedI am absolutely blown away by the lack of customer service from this company! Please let me know what my next step is? Is it legal action? do I dispute the entire charge on my credit card? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have no problem filing a damage claim for this clientHe spoke with several reps, but didn't advise any of them that the package was actually signed for as damaged Had we been informed of that, we wouldn't have bothered requesting pictures at allThe damage claim has been requested, and the return paperwork will be issued for the spoiler as well
We apologize for the issue the client is facingThe mat is incorrect because the client ordered it for a Yukon, but he has a Yukon XLAttached is the order page of the item the client selectedI'm unsure as to where the confusion is about the refund thoughThe client had free shipping, so there is no shipping to withhold from the refundBecause all [redacted] mats are considered custom, they are non-returnable, meaning [redacted] will not take them back to resellHowever, if the client cuts the mat in half, showing that it is no longer usable, we will be happy to issue a full refundThe client may send the picture of his cut mat to me directly and one I receive it, I will have the refund issuedMy email is [redacted]
The company needs to explain why my order is on back order and why they cannot send the first available wheelWhy should I be affected by a back orderTheir back up is not my concernThe company is at fault here and I have to suffer the consequencesMy items should've been sent already.100% Unacceptable.Send items asap Regards, [redacted]
We apologize for the issue the client is facing, however we do not have such policy in place regarding additional feesIn fact, our policy is quite the oppositeIt statesCARiD is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from CARiDWhile we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate informationHowever, we will make an exception to help our client and issue a refund in the amount of $for the cost of having his wheels balanced again
We don't manufacture the item, it comes directly from the manufacturerWe requested the return merchandise authorization (RMA) form from the manufacturer on 3/It may take up to business days to received the authorizationAfter which, we will email the RMA via email to the customerI apologize that she felt the workmanship was not satisfactory and it seems she took the appropriate steps to return itWe certainly don't want any customer to keep an item is not up to their qualityIf there are any further questions, please contact me at ###-###-####
We are bound by UPS's policy regarding lost packages, and the claim has been filedAs the client does not want to wait for this procedure, we have issued the refund in full as an exceptionWhile the refund has been issued on our end, it can take the client's bank or credit card company to business days to make the funds available DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote12-28-09:01:AM[redacted] Refund [redacted] (shipping) / Refund for return, by Maria Qu DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote12-28-09:01:AM64.884829372998306091803086Refund(shipping) / Refund for return, by Maria QuDateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote12-28-09:01:AM64.884829372998306091803086Refund(shipping) / Refund for return, by Maria Qu
The client received the item damage, we filed a damage claims with FedExPrior to us obtaining the outcome, we went ahead and refunded the clientThis is out of protocol but we wanted to satisfy the client.The items was either damage in transit or it was a defective item from the manufactureThis is not CARiD's errorHowever, we wanted to satisfy our clients as much as possibleHe was refunded in full regardless of the damage claim outcomeHe can reach me if he still has concernsI do apologize for any inconvenience he feels we caused
[redacted] ,I apologized for the delay in the return paper workAs of today, I sent him the return paper work and called him as well to ensure receiptPlease find my email to him.Hi ***,You may print the return label and place in a clear sleeve on top of the boxYou can schedule a pickup with [redacted] Freight at your convenience by calling ###-###-#### option You can write the RMA # [redacted] on the boxIf you have any questions, please let me know [redacted] Consumer Relations Mgr###-###-####
Complaint: [redacted] I am rejecting this response because: same matter Regards, [redacted]
There was a discrepancy which caused an increased in priceHowever, the client is not responsible for the difference, I realized they were advised of the price change, however we made necessary changes and contact the manufacture to avoid this error going forwardThe manufacture agreed to pay for the difference and thus no increase of cost on client's partI do apologize as this should have been handled differently, I agree with the clientIf there is anything I can do, let me know
I apologize however the delay was due to the change of address from PA to NJ, we had to add the sales tax which we covered and didn't charge him and absorb the cost as a courtesyHe was advised of this on 5/18, which at the time he was happy according to the conversationWe also satisfied the Google Trusted Store complaint as well once we showed proof of the delay
Complaint: [redacted] I am rejecting this response because:carid listed this item both on their web site and on ***Carid did not honor any listing they had on [redacted] and made no atempt to take the listing down they only refused to honor their listings on [redacted] and on their web site Further more I did not ask kristy at carid to cancel my orders dispite this she has cancled all orders through [redacted] and carids web site Regards, [redacted]
The client received the replacement tires on 5/We, again, apologize for the delay
Complaint: [redacted] I am rejecting this response because: They have made the promise many times, by many different peopleI will remove the complaint when I receive the creditAfter I filed this complaint they became very friendly and said that I would get my money backI shall wait to remove the complaint Regards,
This client has been provided a full refund on his order There was no shipping charge as shipping was free The client had paid ans was refunded $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have been waiting since April 7th for an email back from Jane in regards to the return instructionsI do not have all the original packaging, just the boxes, since I had to open everything to verify nothing else was damaged Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The wheels received by the client are exactly what was ordered and is advertised on the websiteAdditionally directly on our returns page is a clear statement regarding non returnable products, wheels being one of the bullets of products that cannot be returned [redacted]
Complaint: [redacted] I am rejecting this response because:This is not acceptableOne has no way of knowing that the tires are defective without driving on themThere are literally miles on these tires that barely made it to a tire garage to assist meThe check list that CarID was supposed to have performed included road force mounting and balancingThere is no way this happened or they would have know they were defective tires! While at the tire garage I had to actually purchase brand new tires (a different brand) just to get my truck to drive properlyI have zero use for replacement tires since I have already purchased them from a different companyThe only acceptable resolution is to stand by their product and services and take these tires back for the credit I had mentioned previouslyI cannot be anymore fair with my offer to meet in the middle and at least keep the rimsTheir unwillingness to take back defective product from a customer based upon their stated reason is completely unprofessional and should not be allowedI am absolutely blown away by the lack of customer service from this company! Please let me know what my next step is? Is it legal action? do I dispute the entire charge on my credit card? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have no problem filing a damage claim for this clientHe spoke with several reps, but didn't advise any of them that the package was actually signed for as damaged Had we been informed of that, we wouldn't have bothered requesting pictures at allThe damage claim has been requested, and the return paperwork will be issued for the spoiler as well
We apologize for the issue the client is facingThe mat is incorrect because the client ordered it for a Yukon, but he has a Yukon XLAttached is the order page of the item the client selectedI'm unsure as to where the confusion is about the refund thoughThe client had free shipping, so there is no shipping to withhold from the refundBecause all [redacted] mats are considered custom, they are non-returnable, meaning [redacted] will not take them back to resellHowever, if the client cuts the mat in half, showing that it is no longer usable, we will be happy to issue a full refundThe client may send the picture of his cut mat to me directly and one I receive it, I will have the refund issuedMy email is [redacted]
The company needs to explain why my order is on back order and why they cannot send the first available wheelWhy should I be affected by a back orderTheir back up is not my concernThe company is at fault here and I have to suffer the consequencesMy items should've been sent already.100% Unacceptable.Send items asap Regards, [redacted]
We apologize for the issue the client is facing, however we do not have such policy in place regarding additional feesIn fact, our policy is quite the oppositeIt statesCARiD is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from CARiDWhile we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate informationHowever, we will make an exception to help our client and issue a refund in the amount of $for the cost of having his wheels balanced again
We don't manufacture the item, it comes directly from the manufacturerWe requested the return merchandise authorization (RMA) form from the manufacturer on 3/It may take up to business days to received the authorizationAfter which, we will email the RMA via email to the customerI apologize that she felt the workmanship was not satisfactory and it seems she took the appropriate steps to return itWe certainly don't want any customer to keep an item is not up to their qualityIf there are any further questions, please contact me at ###-###-####
We are bound by UPS's policy regarding lost packages, and the claim has been filedAs the client does not want to wait for this procedure, we have issued the refund in full as an exceptionWhile the refund has been issued on our end, it can take the client's bank or credit card company to business days to make the funds available DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote12-28-09:01:AM[redacted] Refund [redacted] (shipping) / Refund for return, by Maria Qu DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote12-28-09:01:AM64.884829372998306091803086Refund(shipping) / Refund for return, by Maria QuDateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote12-28-09:01:AM64.884829372998306091803086Refund(shipping) / Refund for return, by Maria Qu