This order was placed online by the client on 9/30/The website the client ordered from was [redacted] which is a subsidiary of Onyx Upon completion of the order an email confirmation was sent to [redacted] This confirmation contains details of the [redacted] return policy which can also be found at the following link: [redacted]
We are extremely sorry that the item was out of stock at the time of purchase In order for the product to be ordered for the client we do need to capture payment at the point of sale The client was given the option to either cancel the order or keep it at a discountMr [redacted] decided to keep the order open and a 10% discount was refunded back to his original method of payment
Our Call Center Manager, Ryan called the customer and apologizedWe will cover the return shipping cost, however, the initial shipping will not be refunded and she is awareIf I can be of further assistance, let me know
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The whole situation was a scam this company wasted my time and held my money for a month and I never recieved my items in still awaiting the refund so I can buy elsewhere and it has yet to be refunded to my cardThis company sells you a product than lies and states is not available or won't fit so they can upswell you to another higher priced product Regards, [redacted] ***
The new pictures were just received yesterday, and will be forwarded to the manufacturer for a possible warranty with an exception for a refundWe appreciate his cooperation with this issue
I left you a couple of voice mails on this matter with my purchasing brand new wheels and brand new tires on a vehicle with only 28K miles at the time of the installation CarID’s response on your website stating “close to/nearly perfect” for brand new wheel or tire is unacceptable on every consumer/customer service/warranty level I purchased new tires, one of them determined by the technicians as “out of round”, ***/ [redacted] replaced the tire and I paid nothing for the removal/install, which is customer service and product warranty/quality assurance In this case, [redacted] did not say, “no we won’t replace our found to be defective tire, due to the fact that when you purchased it, it was close/near to perfect so we don’t replace minor issue problem tires!” From the very beginning I have followed CarID’s instructions on what they need for warranty replacementAfter they said “if you can provide info on the defective wheel, it will be replaced!” I sent them coverage/backup which showed since the install of the new wheels/tires (all 4), I had to go back 2x to ***, 2x to [redacted] , 2x to the dealer, and finally upon their request/demand for proof of wheel issue, a tire/wheel specialist, which stated on their receipt , that in fact, “the wheel was out of round” meaning after force balance, it can’t be balanced, thus the continued vibration on this defective wheel on new wheels and tires on a $35K year old vehicleI provided all the receipts for my visits to ***, ***, [redacted] dealer, and [redacted] Tire Specialists After my sending them all they came back with (CarID), we don’t see where you had it force balanced, therefore we can’t honor the warranty as we show there is no issue due to it not being force balanced I then sent them the backup for the [redacted] dealer doing the force balance, and they came back with, “we need more proof of the issue” Each time they bait and switch on what is/was needed to justify the defective/out of round wheel purchased I even underlined the technician’s findings from [redacted] Tire stating “Wheel is out of round” and they say, there is no issue with the wheel? Seriously?Then after sent them again, the proof of the force balance at the [redacted] dealer, they said they needed the name/phone number of the place where it was determined that the wheel was out of round, so “they could call them and talk to the technician” Again, bait and switch I called the Tire/Wheel specialist shop owner/manager, he said that nobody from CarID has bothered to call to get the facts on the out of round wheel or confirm their findings His words, “they are bluffing and snowballing you to make you go away and keep that faulty wheel, its classic bad customer service!” I fully agree! Why didn’t they bother to call the location where they stated the wheel is out of round? Is it because they never planned to or that they don’t want the actual proof of it being a defective wheel to have to warranty/replaceWhat I explained to the customer service rep (Katerina) was, if this was not a wheel/tire issue for my $spent on new wheels/tires, why then would I have been back to the technicians at locations, 6x!? And on that note, why should I have to be spending hours and days, resolving a defective wheel matter, and spending my $, to get the issues on paper, all to have CarID, deny the issue exists? That I made all this up and a vibration on brand new wheel is “appropriate, and almost perfect is acceptable” for new product purchases?Please let me know what are the next steps on this matter to get this clearly defective (proof provided) wheel replacedI am not looking to “return” the defective wheel, I am looking to exchange it for a good wheel, as Katerina’s mail attached, states they will do.For an auto parts/wheel company warranty to state, “Warranty invalid if the wheel is not in its original shipping container or mounted” is completely bogus How would a customer know if a wheel is out of round/warped, by opening up the box and looking at the wheel? They know this, that’s why they are digging in their heels on their defective product received Are these wheels not intended to be installed/mounted on a vehicle, and a tire? And when they are, they MUST be balanced, they know this too, and if found with that new wheel/tire balancing that the wheel is defective, which we did by technicians, they must honor the replacement/defective product matterThey also can’t use the “time frame since purchase” argument, I started this balancing matter a week after purchase, as my receipts all show with the number of times it was in for balancing issues, and new tire purchase in the meantime during this process to try and resolve the defective wheel issue reflected I also logged a purchase issue complaint with Car ID, attached as well Thank you for your help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , l accept the resolutionIt is sad that it took contacting the Revdex.com to get it Regards, [redacted]
We received the picture of the bulb the client received, and verified that it is in fact a Plazma bulbThe bulb is correctIn our attempt to troubleshoot the issue with the client, and find out if he wanted a refund or a replacement, we received an extremely volatile and verbally abusive emailIt was quite unnecessaryAt no point did we advise that he would have to pay return shipping (as we provide a prepaid return label) and we do not charge a restocking feeThere is a flat rate return fee that we quite often waive, and will be happy to waive in this case as wellWe will set a up a return for that bulb and issue a full refund as he requested here
The clients statement of cost is accurateWe did need to authorize his card for the replacement until the original lights where returned That being said the clients original order was placed on 10/30/On 1/8/he informed us of his issue It took some time to trouble shoot the issue, and approve the warranty so his replacement order was not processed until 2/4/In the replacement order a set of tail lights where also orderedThe 2nd set of lights received by the client carry a day warranty from the date of delivery (2/10/2015)Unfortunately this means the warranty period ended on 5/10/ Unfortunately this far out of the warranty period we are unable to refund the client for this product
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA full refund was providedIt's unfortunate the company couldn't take care of this prior to the escalation of the issue Regards, [redacted]
I am rejecting this response because: I am not sure if accepting it will close the case.While I did talk with Ms [redacted] yesterday we both agreed to keep the case open until everything is resolved and all parts are recieved.I did appreciate the call and believe we made some good progress
Complaint: [redacted] I am rejecting this response because:Carid did not win the [redacted] dispute...I closed it as it eas a waste of my time continuing through that venue.Legal council has been retained for further harrasment reasons regarding this seller! Regards, [redacted] ***
We apologize for miscommunication information to the clientThe part was not discontinued, the part number just changed This product has been warrantied and replacement is being sent to the client
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
We are extremely sorry that Mr [redacted] has experienced a defective product and poor service in getting his replacementWe understand his reasoning as to why he decided to proceed with a refund instead By no means was this our intentionWe show the return package was shipped from Mr [redacted] on 3/ Upon receipt of the product he will be refunded in full
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thanks - refund is appreciatedAlthough for the record, the picture and description are totally misleading Regards, [redacted] ***
Again we are very sorry for the situation this client is in We are by no means trying to be argumentativeSince the package was delivered and signed for as in good condition we are unable to dispute this with the carrier The only option the client has is to file a private claim on their own with the freight carrier Please find the contact details for the Estes Freight :
This order was placed online by the client on 9/30/The website the client ordered from was [redacted] which is a subsidiary of Onyx Upon completion of the order an email confirmation was sent to [redacted] This confirmation contains details of the [redacted] return policy which can also be found at the following link: [redacted]
We are extremely sorry that the item was out of stock at the time of purchase In order for the product to be ordered for the client we do need to capture payment at the point of sale The client was given the option to either cancel the order or keep it at a discountMr [redacted] decided to keep the order open and a 10% discount was refunded back to his original method of payment
Our Call Center Manager, Ryan called the customer and apologizedWe will cover the return shipping cost, however, the initial shipping will not be refunded and she is awareIf I can be of further assistance, let me know
I do apologize, however the fact that the item was installed prior to us knowing is not acceptableIf there is anything I can do let me know
I agree and I have requested a refund in full to the ClientHe will receive an email once it is completed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The whole situation was a scam this company wasted my time and held my money for a month and I never recieved my items in still awaiting the refund so I can buy elsewhere and it has yet to be refunded to my cardThis company sells you a product than lies and states is not available or won't fit so they can upswell you to another higher priced product Regards, [redacted] ***
The new pictures were just received yesterday, and will be forwarded to the manufacturer for a possible warranty with an exception for a refundWe appreciate his cooperation with this issue
I left you a couple of voice mails on this matter with my purchasing brand new wheels and brand new tires on a vehicle with only 28K miles at the time of the installation CarID’s response on your website stating “close to/nearly perfect” for brand new wheel or tire is unacceptable on every consumer/customer service/warranty level I purchased new tires, one of them determined by the technicians as “out of round”, ***/ [redacted] replaced the tire and I paid nothing for the removal/install, which is customer service and product warranty/quality assurance In this case, [redacted] did not say, “no we won’t replace our found to be defective tire, due to the fact that when you purchased it, it was close/near to perfect so we don’t replace minor issue problem tires!” From the very beginning I have followed CarID’s instructions on what they need for warranty replacementAfter they said “if you can provide info on the defective wheel, it will be replaced!” I sent them coverage/backup which showed since the install of the new wheels/tires (all 4), I had to go back 2x to ***, 2x to [redacted] , 2x to the dealer, and finally upon their request/demand for proof of wheel issue, a tire/wheel specialist, which stated on their receipt , that in fact, “the wheel was out of round” meaning after force balance, it can’t be balanced, thus the continued vibration on this defective wheel on new wheels and tires on a $35K year old vehicleI provided all the receipts for my visits to ***, ***, [redacted] dealer, and [redacted] Tire Specialists After my sending them all they came back with (CarID), we don’t see where you had it force balanced, therefore we can’t honor the warranty as we show there is no issue due to it not being force balanced I then sent them the backup for the [redacted] dealer doing the force balance, and they came back with, “we need more proof of the issue” Each time they bait and switch on what is/was needed to justify the defective/out of round wheel purchased I even underlined the technician’s findings from [redacted] Tire stating “Wheel is out of round” and they say, there is no issue with the wheel? Seriously?Then after sent them again, the proof of the force balance at the [redacted] dealer, they said they needed the name/phone number of the place where it was determined that the wheel was out of round, so “they could call them and talk to the technician” Again, bait and switch I called the Tire/Wheel specialist shop owner/manager, he said that nobody from CarID has bothered to call to get the facts on the out of round wheel or confirm their findings His words, “they are bluffing and snowballing you to make you go away and keep that faulty wheel, its classic bad customer service!” I fully agree! Why didn’t they bother to call the location where they stated the wheel is out of round? Is it because they never planned to or that they don’t want the actual proof of it being a defective wheel to have to warranty/replaceWhat I explained to the customer service rep (Katerina) was, if this was not a wheel/tire issue for my $spent on new wheels/tires, why then would I have been back to the technicians at locations, 6x!? And on that note, why should I have to be spending hours and days, resolving a defective wheel matter, and spending my $, to get the issues on paper, all to have CarID, deny the issue exists? That I made all this up and a vibration on brand new wheel is “appropriate, and almost perfect is acceptable” for new product purchases?Please let me know what are the next steps on this matter to get this clearly defective (proof provided) wheel replacedI am not looking to “return” the defective wheel, I am looking to exchange it for a good wheel, as Katerina’s mail attached, states they will do.For an auto parts/wheel company warranty to state, “Warranty invalid if the wheel is not in its original shipping container or mounted” is completely bogus How would a customer know if a wheel is out of round/warped, by opening up the box and looking at the wheel? They know this, that’s why they are digging in their heels on their defective product received Are these wheels not intended to be installed/mounted on a vehicle, and a tire? And when they are, they MUST be balanced, they know this too, and if found with that new wheel/tire balancing that the wheel is defective, which we did by technicians, they must honor the replacement/defective product matterThey also can’t use the “time frame since purchase” argument, I started this balancing matter a week after purchase, as my receipts all show with the number of times it was in for balancing issues, and new tire purchase in the meantime during this process to try and resolve the defective wheel issue reflected I also logged a purchase issue complaint with Car ID, attached as well Thank you for your help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , l accept the resolutionIt is sad that it took contacting the Revdex.com to get it Regards, [redacted]
We received the picture of the bulb the client received, and verified that it is in fact a Plazma bulbThe bulb is correctIn our attempt to troubleshoot the issue with the client, and find out if he wanted a refund or a replacement, we received an extremely volatile and verbally abusive emailIt was quite unnecessaryAt no point did we advise that he would have to pay return shipping (as we provide a prepaid return label) and we do not charge a restocking feeThere is a flat rate return fee that we quite often waive, and will be happy to waive in this case as wellWe will set a up a return for that bulb and issue a full refund as he requested here
The clients statement of cost is accurateWe did need to authorize his card for the replacement until the original lights where returned That being said the clients original order was placed on 10/30/On 1/8/he informed us of his issue It took some time to trouble shoot the issue, and approve the warranty so his replacement order was not processed until 2/4/In the replacement order a set of tail lights where also orderedThe 2nd set of lights received by the client carry a day warranty from the date of delivery (2/10/2015)Unfortunately this means the warranty period ended on 5/10/ Unfortunately this far out of the warranty period we are unable to refund the client for this product
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA full refund was providedIt's unfortunate the company couldn't take care of this prior to the escalation of the issue Regards, [redacted]
I am rejecting this response because: I am not sure if accepting it will close the case.While I did talk with Ms [redacted] yesterday we both agreed to keep the case open until everything is resolved and all parts are recieved.I did appreciate the call and believe we made some good progress
Complaint: [redacted] I am rejecting this response because:Carid did not win the [redacted] dispute...I closed it as it eas a waste of my time continuing through that venue.Legal council has been retained for further harrasment reasons regarding this seller! Regards, [redacted] ***
We apologize for miscommunication information to the clientThe part was not discontinued, the part number just changed This product has been warrantied and replacement is being sent to the client
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
We are extremely sorry that Mr [redacted] has experienced a defective product and poor service in getting his replacementWe understand his reasoning as to why he decided to proceed with a refund instead By no means was this our intentionWe show the return package was shipped from Mr [redacted] on 3/ Upon receipt of the product he will be refunded in full
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thanks - refund is appreciatedAlthough for the record, the picture and description are totally misleading Regards, [redacted] ***
Again we are very sorry for the situation this client is in We are by no means trying to be argumentativeSince the package was delivered and signed for as in good condition we are unable to dispute this with the carrier The only option the client has is to file a private claim on their own with the freight carrier Please find the contact details for the Estes Freight :