We have issued a refund in full as requested by the client. We apologize, but we do not discuss internal business matters with clients. As he was refunded in full more than a month ago, we consider this matter closed.
I received notification that the complaint I submitted was forwarded to thebusiness and awaiting a response While logged into the complaint website Idid not see an option to disclose resolution of a complaint, so I am sendingthis email.As of 8/17/I have received a shipment notification from the business.Please let me know what is required to close the complaint with theresolution being shipment of ordered product Thank you
The order was placed on 4/21/Per USPS tracking [redacted] on 5/it showed activityHowever, we can return as longs as the item was not installedWas the item installed?I am curious, as her reason to cancel item was because she was leaving the country not because the item was not of qualityWe also received a PAYPAL dispute and won
On 5/15, we sent him via email the return authorization and return labelHe needs to return the spoiler in order for us to send him the replacementAt this point, he is causing the delay by not returning the item.While we do apologize for the fitment of the spoiler, we are working with him and have never denied the returnUnfortunately, the return has day approval if not returned in a reasonable time, he will have to keep the itemWe need his cooperation to assist him
While I apologize for the the issue the client is facing, his time table is a bit offThe client requested to return the item on Thursday 8/The return paperwork can take between and business hours to get from the manufacturer and email to the clientThe return paperwork was issued to the client on Monday, 8/He filed a [redacted] dispute on 8/as wellThe refund was issued in the form of a store credit on 9/Unfortunately we are unable to issue a refund to the original form of payment until a pending dispute is resolvedWe have answered the [redacted] *** dispute and the client escalated it to a claimWe are more than happy to issue the refund back to his [redacted] account, but we are unable to do so while a claim is open against usEverything regarding this return was done in the correct amount of timeThe dispute with [redacted] is the only issue delaying his refund changing from a store credit to a full refund
[redacted] ,We need her to cooperate and fill out the affidavit of non-delivery sent to us as soon as possibleWe did not have the incorrect address but she provided the wrong addressThe item has since then been found but we need her to fill out the formShe claims she doesn't have access to faxing or scanning the form back., this is holding her refund up [redacted] Consumer Relations Mgr###-###-####
I am rejecting this response because: I would like to know how many times I'm expected to answer the same questionThe wheels and tires were installed on my vehicleThe wheels and tires are currently on my vehicle In the previous responses, I've provided all necessary informationWhat is the next step??
Unfortunately, this client was never promised a return On 2/the client advised he would call back the following Monday to address the feeling that what was received was different then ordered The next contact we had from the client was on 4/ This is past the day allotted time to return the product
,Please find the refund processed on 09/27/ Customer refunded $ reason : [redacted] / Refund for return.If you have any questions, please let me knowI apologize for any inconvenience
On 3/10/15, we did receive notification of his cancellation requestPlease keep in mind this item was shipped on the same day he requested cancellation per UPS tracking #1Z5RW[redacted] On 3/10/15, we request UPS to intercept the package and reroute back to usUPS delivered the item on 3/19/We are waiting on the manufacture to credit our account in order for us to refund the customerIt is in processWe are not delaying his refund and you will find no delayed has occurred on our partI certainly apologize for the delay in the process
I am rejecting this response because: The explanation from the consumer relations manager is accurate but quite incomplete.Adding the following for the record:I was advised on 3/that a return authorization request was made on my behalf and would be sent ot me in - "business" hoursAfter two days, on April 2, I inquired further about the 24-business hour defintion and was advised by Ben via email that my retun authorization would be sent to me that day , now April 2.On April 4, I had still NOT received the return authorization and made a phone call to customer service and spoke with Gus .Gus advised he would put me on hold while discussing the delay with the returns departmentHe came back to me and offered me the following resolution.Becasue of the delays I expereiced, a refund of $would be processed on April and that I would NOT be required to return the coresI accepted this resolution and Gus told me he would personally followup with returns departemt on MondayI asked him to repeat this advising I was making a record becasue I didnt beleive this would happen based on previous unkept promises by company representatives.On April I received an email from the returns department( Natally) with return authorization and instruction to return the cores for creditNO credit to be issuedI sent a reply email to returns ( Natally) inquiring about the offer made to me two days prior - his response was that no credit would be processed until the cores were returnedI made one further inquiry to customer service and received a response from managemnt , apologizing, but apparenlty reversing the credit resolution that was goven to me days prior and advizing me that return information swas sent to me a nd a credit would not be issued until after receipt of core return.I have returned the cores ans as stated by the comnpany, expected delivery date in April 13.Based on my earlier confusing if not deceptive responses from this company, I will keep this complaint over until a final credit is issuedI fully expect additonal delays in processing credit due me.This entire issue precipitated because the original order was not shipped with proper returninstructions at the time of order as specified by compnay policy, resulting in delays and miscommunication from thecompanyI have spent considerable time on a matter that should be simnple to resolve and find the incomplete comments from company representarive to be consistent with the decpetion and miscommunication from CARiD.com Onyx)As a matter of sales policy to resolve the issue, it would be appropriate fro the entire order amount to be refunded due to company error.However, upon receipt of the core deposit credit, I will close this complaint.I was hopeful that the company would use this information to improve their buisness model, but I do not see evidence of that.Excuse typosplease
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however, their claim that they won the [redacted] dispute is incorrect.From: [redacted] < [redacted] >Sent: Wednesday, April 11, 11:AMTo: [redacted] ***Subject: Your [redacted] case: [redacted] Hello [redacted] ***,We reviewed the information regarding the case below and have decided in your favor.We’ve issued a refund to your [redacted] Credit account for the disputed amount as well as any interest and fees related to the transactionPlease allow up to days for this refund to be reflected on your accountThis case is now closedWe are truly sorry you experienced a problem with this transaction, but hope you are happy with the outcome.Transaction details:Dispute Case ID: [redacted] Transaction Amount:$USD Dispute Amount:$USD Transaction ID: [redacted] Transaction Date: February 15, Thanks, [redacted] Help Center | Resolution Center | Security Center Please don't reply to this emailTo get in touch with us, click Help & Contact [redacted] [redacted] [redacted] [redacted] [redacted] Regards, [redacted] ***
The business sold me the item for $on August days later I contacted them to inquire about the shipping status They informed me that in order to have the item shipped I needed to spend $more Because I needed the part and had no confidence that they would promptly receive my refund I paid the difference, It was then shipped on August 24th
[redacted] ,The return paper work was emailed to her on 7/28/However, there is no activity which means, she has not return the items or she sent them back on her own She needs to send this back to receive a refund[redacted] Label [redacted] Consumer Relations Mgr###-###-####
Our client received replacement wheels on Friday 8/5 they were shipped overnight at no expense to our client. a pickup was scheduled for the damaged wheels. our wheels representative has been in contact via email.
I am now involved and he can contact me at ###-###-####I am aware of his concerns and the delaysHowever, I am working with the Manufacture to see what is the delay in their responseI understand and agree with the client being upset, he has every right to be
[redacted] This is a custom wheels order that can not be cancelled and the customer was informed properlyThe wheels are not not in stock and our website states availability may varyI sincerely apologize for the delay, however we are informing the customer upon notice from the manufacturer Alane may contact me if they prefer via email at [redacted] or call my private line ###-###-#######-###-####
The order was placed 6/1/Today it is 6/16, On 6/we received a call and explain the estimated ship date was 6/8, he was okOn 6/we received a cancellation requestOn 6/10, we received confirmation from manufacture order was cancelled.On 6/money received from manufacture and refunded client $384.27.We always provide an estimated ship date based on manufacture availabilityYou will find we did request and process his concern without delayI certainly apologize for the delay in his order
We have issued a refund in full as requested by the client. We apologize, but we do not discuss internal business matters with clients. As he was refunded in full more than a month ago, we consider this matter closed.
I received notification that the complaint I submitted was forwarded to thebusiness and awaiting a response While logged into the complaint website Idid not see an option to disclose resolution of a complaint, so I am sendingthis email.As of 8/17/I have received a shipment notification from the business.Please let me know what is required to close the complaint with theresolution being shipment of ordered product Thank you
The order was placed on 4/21/Per USPS tracking [redacted] on 5/it showed activityHowever, we can return as longs as the item was not installedWas the item installed?I am curious, as her reason to cancel item was because she was leaving the country not because the item was not of qualityWe also received a PAYPAL dispute and won
On 5/15, we sent him via email the return authorization and return labelHe needs to return the spoiler in order for us to send him the replacementAt this point, he is causing the delay by not returning the item.While we do apologize for the fitment of the spoiler, we are working with him and have never denied the returnUnfortunately, the return has day approval if not returned in a reasonable time, he will have to keep the itemWe need his cooperation to assist him
While I apologize for the the issue the client is facing, his time table is a bit offThe client requested to return the item on Thursday 8/The return paperwork can take between and business hours to get from the manufacturer and email to the clientThe return paperwork was issued to the client on Monday, 8/He filed a [redacted] dispute on 8/as wellThe refund was issued in the form of a store credit on 9/Unfortunately we are unable to issue a refund to the original form of payment until a pending dispute is resolvedWe have answered the [redacted] *** dispute and the client escalated it to a claimWe are more than happy to issue the refund back to his [redacted] account, but we are unable to do so while a claim is open against usEverything regarding this return was done in the correct amount of timeThe dispute with [redacted] is the only issue delaying his refund changing from a store credit to a full refund
[redacted] ,We need her to cooperate and fill out the affidavit of non-delivery sent to us as soon as possibleWe did not have the incorrect address but she provided the wrong addressThe item has since then been found but we need her to fill out the formShe claims she doesn't have access to faxing or scanning the form back., this is holding her refund up [redacted] Consumer Relations Mgr###-###-####
I am rejecting this response because: I would like to know how many times I'm expected to answer the same questionThe wheels and tires were installed on my vehicleThe wheels and tires are currently on my vehicle In the previous responses, I've provided all necessary informationWhat is the next step??
Unfortunately, this client was never promised a return On 2/the client advised he would call back the following Monday to address the feeling that what was received was different then ordered The next contact we had from the client was on 4/ This is past the day allotted time to return the product
,Please find the refund processed on 09/27/ Customer refunded $ reason : [redacted] / Refund for return.If you have any questions, please let me knowI apologize for any inconvenience
A refund was processed see below for the details:
On 3/10/15, we did receive notification of his cancellation requestPlease keep in mind this item was shipped on the same day he requested cancellation per UPS tracking #1Z5RW[redacted] On 3/10/15, we request UPS to intercept the package and reroute back to usUPS delivered the item on 3/19/We are waiting on the manufacture to credit our account in order for us to refund the customerIt is in processWe are not delaying his refund and you will find no delayed has occurred on our partI certainly apologize for the delay in the process
[redacted] ,What is the purchase order? I only see PO# [redacted] , which was delivered and costs $ [redacted] Consumer Relations Mgr###-###-####
I am rejecting this response because: The explanation from the consumer relations manager is accurate but quite incomplete.Adding the following for the record:I was advised on 3/that a return authorization request was made on my behalf and would be sent ot me in - "business" hoursAfter two days, on April 2, I inquired further about the 24-business hour defintion and was advised by Ben via email that my retun authorization would be sent to me that day , now April 2.On April 4, I had still NOT received the return authorization and made a phone call to customer service and spoke with Gus .Gus advised he would put me on hold while discussing the delay with the returns departmentHe came back to me and offered me the following resolution.Becasue of the delays I expereiced, a refund of $would be processed on April and that I would NOT be required to return the coresI accepted this resolution and Gus told me he would personally followup with returns departemt on MondayI asked him to repeat this advising I was making a record becasue I didnt beleive this would happen based on previous unkept promises by company representatives.On April I received an email from the returns department( Natally) with return authorization and instruction to return the cores for creditNO credit to be issuedI sent a reply email to returns ( Natally) inquiring about the offer made to me two days prior - his response was that no credit would be processed until the cores were returnedI made one further inquiry to customer service and received a response from managemnt , apologizing, but apparenlty reversing the credit resolution that was goven to me days prior and advizing me that return information swas sent to me a nd a credit would not be issued until after receipt of core return.I have returned the cores ans as stated by the comnpany, expected delivery date in April 13.Based on my earlier confusing if not deceptive responses from this company, I will keep this complaint over until a final credit is issuedI fully expect additonal delays in processing credit due me.This entire issue precipitated because the original order was not shipped with proper returninstructions at the time of order as specified by compnay policy, resulting in delays and miscommunication from thecompanyI have spent considerable time on a matter that should be simnple to resolve and find the incomplete comments from company representarive to be consistent with the decpetion and miscommunication from CARiD.com Onyx)As a matter of sales policy to resolve the issue, it would be appropriate fro the entire order amount to be refunded due to company error.However, upon receipt of the core deposit credit, I will close this complaint.I was hopeful that the company would use this information to improve their buisness model, but I do not see evidence of that.Excuse typosplease
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however, their claim that they won the [redacted] dispute is incorrect.From: [redacted] < [redacted] >Sent: Wednesday, April 11, 11:AMTo: [redacted] ***Subject: Your [redacted] case: [redacted] Hello [redacted] ***,We reviewed the information regarding the case below and have decided in your favor.We’ve issued a refund to your [redacted] Credit account for the disputed amount as well as any interest and fees related to the transactionPlease allow up to days for this refund to be reflected on your accountThis case is now closedWe are truly sorry you experienced a problem with this transaction, but hope you are happy with the outcome.Transaction details:Dispute Case ID: [redacted] Transaction Amount:$USD Dispute Amount:$USD Transaction ID: [redacted] Transaction Date: February 15, Thanks, [redacted] Help Center | Resolution Center | Security Center Please don't reply to this emailTo get in touch with us, click Help & Contact [redacted] [redacted] [redacted] [redacted] [redacted] Regards, [redacted] ***
The business sold me the item for $on August days later I contacted them to inquire about the shipping status They informed me that in order to have the item shipped I needed to spend $more Because I needed the part and had no confidence that they would promptly receive my refund I paid the difference, It was then shipped on August 24th
[redacted] ,The return paper work was emailed to her on 7/28/However, there is no activity which means, she has not return the items or she sent them back on her own She needs to send this back to receive a refund[redacted] Label [redacted] Consumer Relations Mgr###-###-####
Our client received replacement wheels on Friday 8/5 they were shipped overnight at no expense to our client. a pickup was scheduled for the damaged wheels. our wheels representative has been in contact via email.
I am now involved and he can contact me at ###-###-####I am aware of his concerns and the delaysHowever, I am working with the Manufacture to see what is the delay in their responseI understand and agree with the client being upset, he has every right to be
[redacted] This is a custom wheels order that can not be cancelled and the customer was informed properlyThe wheels are not not in stock and our website states availability may varyI sincerely apologize for the delay, however we are informing the customer upon notice from the manufacturer Alane may contact me if they prefer via email at [redacted] or call my private line ###-###-#######-###-####
The order was placed 6/1/Today it is 6/16, On 6/we received a call and explain the estimated ship date was 6/8, he was okOn 6/we received a cancellation requestOn 6/10, we received confirmation from manufacture order was cancelled.On 6/money received from manufacture and refunded client $384.27.We always provide an estimated ship date based on manufacture availabilityYou will find we did request and process his concern without delayI certainly apologize for the delay in his order