We did receive the request for exchange on 6/8, the process takes business days and on 6/we submitted the return paper work from the manufacturerOn 6/12, we sent the return paper work to the client.I agree there was a delay and certainly apologizeIn reviewing his order, we have since sent the correct item per UPS [redacted] it is out for deliveryPlease be advised of the new Purchase Order [redacted] As a token of appreciation, I sent a $gift card to use for future purchasesE
We spoke to Mr [redacted] regarding his issue Unfortunately this order was not handled to the best of our ability The sales person to place the client's order misquoted the delivery time and our supervisor did not expedite a replacement as she should have After escalating the issue we have settled on a return for redund and provided the client a gift card for $to be used in the future
I apologize for the website error, after reviewing this further I notice the site has not been updatedI submitted to rush this as soon as possible and I thank [redacted] for bringing this to my attentionAt a token of appreciation, I sent via email to [redacted] a $gift cardIf there is anything I can do, please find my contact details for reference belowI can also help with her next purchase and ensure a discount if applicable on the item
Our client elected to purchase the correct wheel and have it shipped This occurred and the client's wheel was delivered on 6/ Unfortunately even though the incorrect wheel was delivered the clients shop did not notice this and mounted tires without test fittingRegardless of this we were able to make an exception to have the one wheel returned under the condition that all wheel weights where removed and the wheel is returned in a new/resaleble conditionUnfortunately upon return the wheel received showed significant signs of useThere where scratches from the tire machine and markings from the wheels weightsThis is why the return was denied As another exception we are returning this wheel back to the client at no additional charge
From: [redacted] [mailto: [redacted] ] Sent: Monday, November 07, 7:PMTo: [email protected]: Close the complaint # [redacted] Please close the following complaint # [redacted] As the merchant responded to my inquiriesThank youSent from my iPad
Complaint: [redacted] I am rejecting this response because: It took over a week of dealing with bad customer service on Carid's part and No one ever helped me! I finally got online and used the automated system to do an exchange/ swap of part then called [redacted] to tell them what was going on. The above email further shows the ignorance of Carid since I am in fact not exchanging but replacing with another part that is different than what was originally sent to me. I just hope [redacted] gets it right since Carid has no clue!!!!!!!!!!!!!!!!!!!!!!! I am sure I will ended up with another wifi instead of colorshift 2.0. What a disaster and it is still not over. I have to wait for [redacted] to send me the wrong part on Carid fault since they still don't understand what is going on. This has been going on since 01-17-17. I still don't have lights that work and the defective part that came three weeks late was still three weeks late. Ad never said it would take so long...... Plus, the wifi controller that doesn't work was more than the colorshift 2.0 and I know I will never get my money back for the difference. . Regards, [redacted]
RE: Seat Covers [redacted] ,In reviewing the order, I noticed the customer requested to return the item for a full refund on 1/5/We then submitted a request to the manufacturer for an authorization numberOn 1/9/15, we received the authorization and sent an email to the customer of the return authorization and the return labelOn 1/16/15, the manufacturer received the item per UPS tracking # [redacted] then once they process the return it has to be inspected.Upon final inspection on 1/20/14, we received the credit and refunded the customer the full the amount of $I apologize if the customer felt we caused a delay in the refund, however you will find we did everything according to the time of item being received per [redacted] at the manufacturer [redacted] Consumer Relations Mgr.###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. THANK YOU for your help in this matter. I am sorry to have taken the BBB's time but the business had not responded to my email or sent my tracking info to inform me about that. I needed the tracking info because I need to sign for the shipment! Why didn't they send me this info? Difficult company to work with. Regards, [redacted]
On 5/4, we requested a return authorization and return label from the manufacture under warranty replacementOn 5/7, we sent the return authorization and return label to him via emailPlease confirm receipt? He needs to return the item before we can warranty the itemSpec - D doesn't exchange just the bulbs, we are having the manufacture send a new entire setI felt this was the best choiceThe customer is well aware of this and understand that we are sending a new set instead of bulbs
I am rejecting this response because:every person that I've talk to at this company has told me repeatedly that I will have to get my own shipping company and pay for shipping to ship the parts back and that the RMA process would not continue until I sent them the tracking number for the shipment and only at that time they would start the refund process minus the shipping cost of sending the parts to me, also another interesting fact is as soon as I filed this complaint I received an email so that I could leave reviews on the parts to warn other consumers but when I checked the site there are no reviews on the parts
Here is the detail of the order:1/Order placed for tires, wheels and tire sensor ($159.95)1/Order shipped3/Customer reported that the sensor did not work.3/Manufacturer attempted a reset procedure but that didn't help.3/RMA label sent to customer to take the item back for inspection and upon receipt of the item, if it was defective a full refund would be issued.3/Customer emailed stated that the Revdex.com will be contacted and to discontinue any further communiction3/Customer was told that we will refund him once he returns the product and that we can review the receipt for dismounting them from the tires and wheelsTo date the item has not been received
Complaint: [redacted] I am rejecting this response because: They sent me a confirmation of my order with a picture of the exhaust I was getting and details of the exhaust I was getting abd also seid it was shipping in to days Regards, [redacted] ***
We apologize for the issue the client is facing. Initially the client contacted us for installation assistance, and advised that one bulb was shining lower than the other (adjustment issues), so we requested pictures to troubleshoot that issue. Then the client contacted us and said that one beam was... not as bright as the other. Since this is a different issue than the one initially described, we requested a picture to troubleshoot that. The client requested to return the lights as defective and we sent him the return paperwork the same day (5/25/18). The client contacted us this morning to tell us he will not be returning the lights, and wanted to keep it. Should he change his mind again, he has until 6/24/18 to return the lights and we will issue a full refund.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will never purchase from CARDID againThis is a terrible experience for meI hope others look into their practices before they decide to purchase from them! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just hope they send me the correct replacement for the driver side back seat rest with the hole cut out on the right side of the cover seat, but I am glad that they are going to send the replacementThank You for helping Regards, [redacted]
We are extremly sorry this client was unhappy with both the product and service received The has been refunded in full for his orderEven though the product damaged in transit during the return we will not be holding the client responsible for this damage
As I stated in my email to the client, we sent the emission document she provided to the manufacturer as they are the only one that can approve the warranty for such a caseThe catalytic converter is universal, not a direct fitHer emissions test results show that the smog check failed due to emissions components being TAMPEREDThe Visual Inspection shows TAMPERED, the Functional Inspection shows PASSEDIf the manufacturer approves the warranty, we will issue a refundIf they do not approve the warranty, we will be unable to issue a refund
I am rejecting this response because: I did not choose a unpainted spoiler, I choose the color blackNowhere in the item description or in the return policy does it state that by choosing the paint color the buyer will forfeit $on a $purchase if returned.Instead of continued back and forth nonsense, why don't you do the right thing and return the payment balance that I deserve? Chalk this up as a learning experience and update your product pages that have color choices and return policy to be more specific
We did receive the request for exchange on 6/8, the process takes business days and on 6/we submitted the return paper work from the manufacturerOn 6/12, we sent the return paper work to the client.I agree there was a delay and certainly apologizeIn reviewing his order, we have since sent the correct item per UPS [redacted] it is out for deliveryPlease be advised of the new Purchase Order [redacted] As a token of appreciation, I sent a $gift card to use for future purchasesE
We spoke to Mr [redacted] regarding his issue Unfortunately this order was not handled to the best of our ability The sales person to place the client's order misquoted the delivery time and our supervisor did not expedite a replacement as she should have After escalating the issue we have settled on a return for redund and provided the client a gift card for $to be used in the future
I apologize for the website error, after reviewing this further I notice the site has not been updatedI submitted to rush this as soon as possible and I thank [redacted] for bringing this to my attentionAt a token of appreciation, I sent via email to [redacted] a $gift cardIf there is anything I can do, please find my contact details for reference belowI can also help with her next purchase and ensure a discount if applicable on the item
Our client elected to purchase the correct wheel and have it shipped This occurred and the client's wheel was delivered on 6/ Unfortunately even though the incorrect wheel was delivered the clients shop did not notice this and mounted tires without test fittingRegardless of this we were able to make an exception to have the one wheel returned under the condition that all wheel weights where removed and the wheel is returned in a new/resaleble conditionUnfortunately upon return the wheel received showed significant signs of useThere where scratches from the tire machine and markings from the wheels weightsThis is why the return was denied As another exception we are returning this wheel back to the client at no additional charge
From: [redacted] [mailto: [redacted] ] Sent: Monday, November 07, 7:PMTo: [email protected]: Close the complaint # [redacted] Please close the following complaint # [redacted] As the merchant responded to my inquiriesThank youSent from my iPad
Complaint: [redacted] I am rejecting this response because: It took over a week of dealing with bad customer service on Carid's part and No one ever helped me! I finally got online and used the automated system to do an exchange/ swap of part then called [redacted] to tell them what was going on. The above email further shows the ignorance of Carid since I am in fact not exchanging but replacing with another part that is different than what was originally sent to me. I just hope [redacted] gets it right since Carid has no clue!!!!!!!!!!!!!!!!!!!!!!! I am sure I will ended up with another wifi instead of colorshift 2.0. What a disaster and it is still not over. I have to wait for [redacted] to send me the wrong part on Carid fault since they still don't understand what is going on. This has been going on since 01-17-17. I still don't have lights that work and the defective part that came three weeks late was still three weeks late. Ad never said it would take so long...... Plus, the wifi controller that doesn't work was more than the colorshift 2.0 and I know I will never get my money back for the difference. . Regards, [redacted]
RE: Seat Covers [redacted] ,In reviewing the order, I noticed the customer requested to return the item for a full refund on 1/5/We then submitted a request to the manufacturer for an authorization numberOn 1/9/15, we received the authorization and sent an email to the customer of the return authorization and the return labelOn 1/16/15, the manufacturer received the item per UPS tracking # [redacted] then once they process the return it has to be inspected.Upon final inspection on 1/20/14, we received the credit and refunded the customer the full the amount of $I apologize if the customer felt we caused a delay in the refund, however you will find we did everything according to the time of item being received per [redacted] at the manufacturer [redacted] Consumer Relations Mgr.###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. THANK YOU for your help in this matter. I am sorry to have taken the BBB's time but the business had not responded to my email or sent my tracking info to inform me about that. I needed the tracking info because I need to sign for the shipment! Why didn't they send me this info? Difficult company to work with. Regards, [redacted]
I spoke to [redacted] on 6/He is aware of the UPS pick up of the item today from 8am - 9pmI personally called him and apologized
[redacted] I personally arranged to have this part picked up by him which he agreed toPlease reconfirm with him on his concerns
On 5/4, we requested a return authorization and return label from the manufacture under warranty replacementOn 5/7, we sent the return authorization and return label to him via emailPlease confirm receipt? He needs to return the item before we can warranty the itemSpec - D doesn't exchange just the bulbs, we are having the manufacture send a new entire setI felt this was the best choiceThe customer is well aware of this and understand that we are sending a new set instead of bulbs
I am rejecting this response because:every person that I've talk to at this company has told me repeatedly that I will have to get my own shipping company and pay for shipping to ship the parts back and that the RMA process would not continue until I sent them the tracking number for the shipment and only at that time they would start the refund process minus the shipping cost of sending the parts to me, also another interesting fact is as soon as I filed this complaint I received an email so that I could leave reviews on the parts to warn other consumers but when I checked the site there are no reviews on the parts
Here is the detail of the order:1/Order placed for tires, wheels and tire sensor ($159.95)1/Order shipped3/Customer reported that the sensor did not work.3/Manufacturer attempted a reset procedure but that didn't help.3/RMA label sent to customer to take the item back for inspection and upon receipt of the item, if it was defective a full refund would be issued.3/Customer emailed stated that the Revdex.com will be contacted and to discontinue any further communiction3/Customer was told that we will refund him once he returns the product and that we can review the receipt for dismounting them from the tires and wheelsTo date the item has not been received
Complaint: [redacted] I am rejecting this response because: They sent me a confirmation of my order with a picture of the exhaust I was getting and details of the exhaust I was getting abd also seid it was shipping in to days Regards, [redacted] ***
We apologize for the issue the client is facing. Initially the client contacted us for installation assistance, and advised that one bulb was shining lower than the other (adjustment issues), so we requested pictures to troubleshoot that issue. Then the client contacted us and said that one beam was... not as bright as the other. Since this is a different issue than the one initially described, we requested a picture to troubleshoot that. The client requested to return the lights as defective and we sent him the return paperwork the same day (5/25/18). The client contacted us this morning to tell us he will not be returning the lights, and wanted to keep it. Should he change his mind again, he has until 6/24/18 to return the lights and we will issue a full refund.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will never purchase from CARDID againThis is a terrible experience for meI hope others look into their practices before they decide to purchase from them! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just hope they send me the correct replacement for the driver side back seat rest with the hole cut out on the right side of the cover seat, but I am glad that they are going to send the replacementThank You for helping Regards, [redacted]
We are extremly sorry this client was unhappy with both the product and service received The has been refunded in full for his orderEven though the product damaged in transit during the return we will not be holding the client responsible for this damage
As I stated in my email to the client, we sent the emission document she provided to the manufacturer as they are the only one that can approve the warranty for such a caseThe catalytic converter is universal, not a direct fitHer emissions test results show that the smog check failed due to emissions components being TAMPEREDThe Visual Inspection shows TAMPERED, the Functional Inspection shows PASSEDIf the manufacturer approves the warranty, we will issue a refundIf they do not approve the warranty, we will be unable to issue a refund
I am rejecting this response because: I did not choose a unpainted spoiler, I choose the color blackNowhere in the item description or in the return policy does it state that by choosing the paint color the buyer will forfeit $on a $purchase if returned.Instead of continued back and forth nonsense, why don't you do the right thing and return the payment balance that I deserve? Chalk this up as a learning experience and update your product pages that have color choices and return policy to be more specific