[redacted] we are expecting this item to be shipped tomorrow and certainly do apologize for the delay in productionHowever, wheels order can not be cancelled once it is submitted to the manufacturerI expect to have tracking details provided to the customer once it becomes available
We apologize for the delay with the client's order, however we can not control a back ordered itemThe reason the replacement was not sent was due to the fact that the price difference had not been paidThe price difference on the item that was in stock was $90+, and we are not able to cover that, nor did we advise him we wouldHe requested a cancellation on April 27th, and his refund was processed and issued today 05/01/- 03:59AMANEPer mfg@ "Order cancelled."Customer refunded $for cancelled order, notification sent (tr ID [redacted] )
Please find the refund amounts minus the wheels as they were submitted to mfgThe refunds will be refunded back to the original form of paymentWe can not cancel wheels order after they are submitted to the manufactureThis is explain thoroughly to each and every customer $for cancelled order [redacted] $ for cancelled order [redacted] I apologize for any inconvenience
We are very sorry that the client is experiencing vibration issues with of his wheelsVibration can be caused by many factorsOne of those factors is due to the wheel or wheels being out of round Throughout the automotive industry an "out of round" wheel is considered anything that has a Lateral or Radial run-out of more then 0.035" The pictures provided to us by the client show that the wheels received are within the recommended specificationsWith proper tire balancing and force matching the client should experience no vibrations caused by the Radial or Lateral run-outs of these wheelsAt this point the client should check for any possible interference, Tinnerman clips and rotor screws can also cause vibration issuesAt this point there is nothing we can do to assist the client with his requestIn the event we were to replace of his wheels they would also be within the same specifications
I apologize for the issue the client is facingWhile it's true that all returns must be in original packaging, this was not handled in the manner and standards to which we hold our customer care agentsThe situation has been rectified, and the client has been refunded in full with my apologies The client may either keep or discard the motor however he sees fit 04/13/- 12:29PMCustomer refunded $; reason : [redacted] (shipping) / Refund for return, by [redacted] **;
Complaint: [redacted] I am rejecting this response because: Company lie # 1: The company did refuse to assist me with the issueThe only thing they offered to handle the situation was a $gift card on future orders.Company lie # 2: I requested a replacement headlight be sent outI would be more than willing for them to send out two headlights to replace the headlights that were originally sent; however, that option was never made available to me.Company lie # 3: The original damaged part of the headlight had nothing to do with the damaged wiring that could only be determined after installationI should be requesting a refund for install fees as well for the Company's fault of sending defective products Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We apologize for the issue the client is facingThis manufacturer does not take items back, but a full refund will be issued upon receipt of a photo if the item "destroyed"It actually makes the refund process fasterThere is nothing fraudulent or "fishy" about this process as it's at the request of the manufacturer, to avoid having to pay a return shipping cost (since a pre-paid return label would be sent, and while the client received free combined shipping for this, the initial shipping cost was absorbed by CARiD)The client agreed to the field destroy on January 31stOnce we get the picture, we will promptly issue the refundThe client may email the photo to [redacted]
We certainly apologize for the experience had by the client The supervisor the client had spoken too (***) had actually set up the return for this client to receive a full refundAt this time the client was provided with the Return Authorization and a prepaid return label Upon return a full refund will be issued
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you so much for helping me out with thisIt never showed me the full price until AFTER I completed my orderHowever, I thank you for helping me out Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the issue the client is facingUnfortunately, UPS misdelivered the packageA replacement has been processed and will be shipping out with overnight deliveryA gift certificate has also been issued for the inconvenience this lost package has caused
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Due to the nature of the complaint, it is a safety issue and the delay is with the manufactureI apologize and am working towards an amicable resolutionI expect this resolved by end of today
While we apologize for the client's perceived handling of this order, he has already been refunded in fullAs he requested to change to a different item, and it had already shipped out, we are unable to reroute it backBelow are the proof of refund transactionsOne was for [redacted] , but one was a credit card transaction as wellThe bumper is still on it's way to the client, as I stated previously because we can't reroute itAs he has already been refunded, we will set up return paperwork so he may ship it back at no costShould he choose to keep it, he would need to pay the [redacted] bill that has been sent to himHe used extremely abusive language with several of our repsPer our phone records, none of our agents hung up on himThere is one call drop, but that is not a hang up on our endAs the client has already been refunded in full, we consider this matter closed
As previously stated, these lights have a month warrantyThe warranty was up in MayI am happy to ship out another set of headlight bulbs at no cost, or offer a discount on a new setHowever, we will not ship out a new set as a warranty exchangeHad we been contacted within the warranty period, we would have exchanged themAs we were not informed until after the warranty was already months expired, we can not exchange them Below is the information on our site in the Product Details section showing the month warrantyEvery Spec-D headlight with a clear lens meets all U.SDepartment of Transportation (DOT) regulations, and is compliant with Federal Motor Vehicle Safety Standard (FMVSS) They’re designed to exactly replace your factory lights; however some electrical wiring work may be requiredMost lights come with detailed instructions to guide you through the installationSpec-D headlights are backed by a limited 6-month warranty against defects in materials and workmanship
We apologize for the issue the client is facing. As an exception, we covered the $62.00 labor charged for the rotation because the client said his vehicle was pulling. After the tire rotation, the client advised us that the vehicle was no longer pulling. We are not liable for 3 alignments and a... replacement control arm in the amount of $460.00. Per the client's own statement... After all alignments and rotations were complete, the mechanic suggested that the rear driver lower control arm may have been the culprit. The tire, even if out of balance, or defective, would not cause the need for 3 alignments and a replacement control arm. The client was advised that the replacement tire was on back order and would be shipping out as soon as it was back in stock. The client said the vehicle is pulling again (after the initial tire rotation and after the replacement tire was installed) and requested a warranty for a 2nd tire. The client is assuming that the manufacturer will not find a defect to avoid having to replace it. That would be completely unethical on the part of the manufacturer and it's also not how they operate. There is nothing showing that the 2nd tire the client is requesting is defective in any way, so a replacement will not be processed without inspection.
The return paper was emailed to her on 7/According to the UPS website the following UPS labels [redacted] & [redacted] are out for delivery to the manufacture on 7/Once received at the manufacture's end, the items will be inspected and an outcome of the refund will be email to the clientIf I can be of further assistance, let me knowPlease find my contact details listed below
Complaint: [redacted] I am rejecting this response because: Their business practices have no real moral compass or principal for the products they sellThey say "warranty" is the issue but they bought substandard products from the manufacturer and sold them to meThey should eat the cost or some part because they resold a bad product, two times WE all know that headlights last for more than to monthsI will be sure to tell everyone about this experience!!!! Regards, [redacted]
[redacted] we are expecting this item to be shipped tomorrow and certainly do apologize for the delay in productionHowever, wheels order can not be cancelled once it is submitted to the manufacturerI expect to have tracking details provided to the customer once it becomes available
We apologize for the delay with the client's order, however we can not control a back ordered itemThe reason the replacement was not sent was due to the fact that the price difference had not been paidThe price difference on the item that was in stock was $90+, and we are not able to cover that, nor did we advise him we wouldHe requested a cancellation on April 27th, and his refund was processed and issued today 05/01/- 03:59AMANEPer mfg@ "Order cancelled."Customer refunded $for cancelled order, notification sent (tr ID [redacted] )
Please find the refund amounts minus the wheels as they were submitted to mfgThe refunds will be refunded back to the original form of paymentWe can not cancel wheels order after they are submitted to the manufactureThis is explain thoroughly to each and every customer $for cancelled order [redacted] $ for cancelled order [redacted] I apologize for any inconvenience
This order is on hold as there is an damage inspection taking placeIt may take 7-business days
We are very sorry that the client is experiencing vibration issues with of his wheelsVibration can be caused by many factorsOne of those factors is due to the wheel or wheels being out of round Throughout the automotive industry an "out of round" wheel is considered anything that has a Lateral or Radial run-out of more then 0.035" The pictures provided to us by the client show that the wheels received are within the recommended specificationsWith proper tire balancing and force matching the client should experience no vibrations caused by the Radial or Lateral run-outs of these wheelsAt this point the client should check for any possible interference, Tinnerman clips and rotor screws can also cause vibration issuesAt this point there is nothing we can do to assist the client with his requestIn the event we were to replace of his wheels they would also be within the same specifications
I apologize for the issue the client is facingWhile it's true that all returns must be in original packaging, this was not handled in the manner and standards to which we hold our customer care agentsThe situation has been rectified, and the client has been refunded in full with my apologies The client may either keep or discard the motor however he sees fit 04/13/- 12:29PMCustomer refunded $; reason : [redacted] (shipping) / Refund for return, by [redacted] **;
Complaint: [redacted] I am rejecting this response because: Company lie # 1: The company did refuse to assist me with the issueThe only thing they offered to handle the situation was a $gift card on future orders.Company lie # 2: I requested a replacement headlight be sent outI would be more than willing for them to send out two headlights to replace the headlights that were originally sent; however, that option was never made available to me.Company lie # 3: The original damaged part of the headlight had nothing to do with the damaged wiring that could only be determined after installationI should be requesting a refund for install fees as well for the Company's fault of sending defective products Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We processed a refund in the amount of $on 7/I apologize for the delay
We apologize for the issue the client is facingThis manufacturer does not take items back, but a full refund will be issued upon receipt of a photo if the item "destroyed"It actually makes the refund process fasterThere is nothing fraudulent or "fishy" about this process as it's at the request of the manufacturer, to avoid having to pay a return shipping cost (since a pre-paid return label would be sent, and while the client received free combined shipping for this, the initial shipping cost was absorbed by CARiD)The client agreed to the field destroy on January 31stOnce we get the picture, we will promptly issue the refundThe client may email the photo to [redacted]
We certainly apologize for the experience had by the client The supervisor the client had spoken too (***) had actually set up the return for this client to receive a full refundAt this time the client was provided with the Return Authorization and a prepaid return label Upon return a full refund will be issued
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you so much for helping me out with thisIt never showed me the full price until AFTER I completed my orderHowever, I thank you for helping me out Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the issue the client is facingUnfortunately, UPS misdelivered the packageA replacement has been processed and will be shipping out with overnight deliveryA gift certificate has also been issued for the inconvenience this lost package has caused
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Due to the nature of the complaint, it is a safety issue and the delay is with the manufactureI apologize and am working towards an amicable resolutionI expect this resolved by end of today
While we apologize for the client's perceived handling of this order, he has already been refunded in fullAs he requested to change to a different item, and it had already shipped out, we are unable to reroute it backBelow are the proof of refund transactionsOne was for [redacted] , but one was a credit card transaction as wellThe bumper is still on it's way to the client, as I stated previously because we can't reroute itAs he has already been refunded, we will set up return paperwork so he may ship it back at no costShould he choose to keep it, he would need to pay the [redacted] bill that has been sent to himHe used extremely abusive language with several of our repsPer our phone records, none of our agents hung up on himThere is one call drop, but that is not a hang up on our endAs the client has already been refunded in full, we consider this matter closed
As previously stated, these lights have a month warrantyThe warranty was up in MayI am happy to ship out another set of headlight bulbs at no cost, or offer a discount on a new setHowever, we will not ship out a new set as a warranty exchangeHad we been contacted within the warranty period, we would have exchanged themAs we were not informed until after the warranty was already months expired, we can not exchange them Below is the information on our site in the Product Details section showing the month warrantyEvery Spec-D headlight with a clear lens meets all U.SDepartment of Transportation (DOT) regulations, and is compliant with Federal Motor Vehicle Safety Standard (FMVSS) They’re designed to exactly replace your factory lights; however some electrical wiring work may be requiredMost lights come with detailed instructions to guide you through the installationSpec-D headlights are backed by a limited 6-month warranty against defects in materials and workmanship
We apologize for the issue the client is facing. As an exception, we covered the $62.00 labor charged for the rotation because the client said his vehicle was pulling. After the tire rotation, the client advised us that the vehicle was no longer pulling. We are not liable for 3 alignments and a... replacement control arm in the amount of $460.00. Per the client's own statement... After all alignments and rotations were complete, the mechanic suggested that the rear driver lower control arm may have been the culprit. The tire, even if out of balance, or defective, would not cause the need for 3 alignments and a replacement control arm. The client was advised that the replacement tire was on back order and would be shipping out as soon as it was back in stock. The client said the vehicle is pulling again (after the initial tire rotation and after the replacement tire was installed) and requested a warranty for a 2nd tire. The client is assuming that the manufacturer will not find a defect to avoid having to replace it. That would be completely unethical on the part of the manufacturer and it's also not how they operate. There is nothing showing that the 2nd tire the client is requesting is defective in any way, so a replacement will not be processed without inspection.
The return paper was emailed to her on 7/According to the UPS website the following UPS labels [redacted] & [redacted] are out for delivery to the manufacture on 7/Once received at the manufacture's end, the items will be inspected and an outcome of the refund will be email to the clientIf I can be of further assistance, let me knowPlease find my contact details listed below
Complaint: [redacted] I am rejecting this response because: Their business practices have no real moral compass or principal for the products they sellThey say "warranty" is the issue but they bought substandard products from the manufacturer and sold them to meThey should eat the cost or some part because they resold a bad product, two times WE all know that headlights last for more than to monthsI will be sure to tell everyone about this experience!!!! Regards, [redacted]