We apologize for the issue the client is facingAs the rep that processed his cancellation request advised, a cancellation is not guaranteed until the manufacturer confirms itThe client called us with multiple insults, and going so far as to call our agents stupidThat was completely unnecessary when the agent is doing their job and providing the client with informationI have had the client's refund issued in full and we consider this matter closed 05/31/- 01:59PMANEAction: refund $95; Reason: Successful; Note: (shipping) / Customer asked to cancel, by Kristy Sm
There was a huge misunderstanding between our reps and the client regarding the shipping costs for an exchanged itemThe client spoke with one of our supervisors yesterdayWe have issued a full refund, condensed all her gift cards to one for $55, sent the Canadian Adjustment form so she is able to recoup the taxes and duties paid on the incorrect item, and offered her a replacement discounted to cost for the inconvenienceHowever, this is not a replacement item, so the client is still responsible for the taxes, duties and brokerage associated with this order
An exception needed to be made because the client refused to allow us to troubleshoot the issue and wouldn't send pictures showing the issueAt this time, the refund has been issued in full, and we consider the matter closed01/30/- 11:33AMALAction: refund $144.75; Reason: Successful; Note: 9007HLC-G7S (shipping) / Refund for return, by Marge Mo
We apologize for the issue the client is facingThe client ordered this kit online without the assistance of a sales repWe show a detailed schematic of the pieces included with this kit, and the pieces around the climate control are not included, nor do we state that they are includedThe same goes for the steering wheel pieces the client is requestingThe only way those pieces are available is if they are custom madeWe advised the client of this, and that we would need a template to have it done for himThere would be an additional cost, as they are additional piecesIn an attempt at a resolution, we offered to have them made at no cost, and provided instructions on how to make a templateThe kit he received is completeUnfortunately we are unable to issue a full refund as he requested, since the kit is already installedHowever, our offer to send him the additional pieces at no cost is still thereHe simply needs to provide the template as requested
We apologize for the issue the client is facingThe client originally requested a damage claim be filed, but he never signed for the item as damaged (per policy), so the claim was deniedHe provided pictures, but they did not show any damage to the hood at all, and the claim was denied againThe client then advised us that the hood was wrong, and stated there is no room for the air cleanerWe requested pictures showing this, and again, the pictures did not show an issueWe sent them tot he manufacturer and they requested pictures of the front (top side) of the hood, where the client is claiming the hood is wrong (missing the hood cowl)The manufacturer advised that sometimes the underskeleton of a hood may change, but that does not have any effect on the fit or function of the hoodWe requested a picture showing what the client is advising is wrong, but have received no replyIf the client chooses to return the hood, and no longer cooperate with the troubleshooting he is welcome to do so, however since it's a freight item, the initial shipping is non-refundable and the client is responsible for the cost to ship it backRegarding his claim that we do not state on the website that pictures may be requested for fitment, it's in our Help CenterIt statesDEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your request
We apologize for the issue the client is facingThe client's request to cancel was sent to the manufacturer with plenty of time to cancel itWe're unsure as to why that didn't happenThe client has been refunded in full and we apologize for the inconvenience this has caused05/23/- 01:15AMANEAction: refund $70.01; Reason: Successful; Note: [redacted] (shipping) / Refund for return, by [redacted] **
We apologize for the delay in shippingWe were advised the item purchased by the client was available, and unfortunately we were advised incorrectlyThe client reached out to us again yesterday requesting that item be canceled and refundedThis morning, it was completed and and refunded
We are not stating that "guaranteed fit" is false What we are stating is that since the product has been modified from its original version we are unable to accept it back Had the product been identified to not fit prior to painting this would have been able to be returned or exchange We are very sorry that the product does not fit on the clients vehicle, however in order for an item to qualify for return in must be in its original condition
I am rejecting this response because at the time of purchase, I utilized the CarID/Onyx's web sight filter options (utilizing my vehicle make, model, and class) which provided the seat covers in question as a fit for my vehicle I appreciate the manufacturer's efforts in providing the correct fit The covers were received and installed; but haven't been put to use I will consider this matter closed However, I will never do business with CarID/Onyx again The months of trouble associated with their product/customer service is not worth my time and money I will also share my experience with anyone who asksThe company's offer of $off my next purchase, given both bad experiences, is insulting and provides an insight on how the company values repeat customers
Our client had placed an order for items, a spoiler and a front bumper cover At the time of cancellation we were informed that both items had shipped Luckily we were able to stop the front bumper and the client has been refunded in full for this product $This price includes the shipping charge as wellThe spoiler the client ordered had been delivered on 4/ At this time we are still willing to provide the client with a full refund on this productIn order to do this we would need to have the product returned A prepaid label and return authorization will be emailed to the client within the next business days In the event the client chooses to return the product a refund will be issued upon receipt of the item
The client has been refunded for the full cost of the bumper in the amount of $1,This was done this afternoon, and it can take his bank or credit card company to business days to reflect this refund
Complaint: [redacted] I am rejecting this response because: send me the $for the old engine core and go for the old engine that it has been for over months at the auto repair shop, let me know what is the process to return the defective engine since atk does not want help me with that plus they told me to contact carid.com because they are not the original sellers, also please provide your legal department information, thanks Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I rejected there responseHit proceed before responseTried to go back but couldn'tI'm rejecting for the fact of I showed them pictures of car in dealership with front bumper off to installWhy would I b trying to install ,get that far but because we didn't take action pictures of installer not being able to install it like in a videoI can show a bill where I was charged for garage time at dealershipAlso the paper in box clearly shows 2010-If it fits a why does it not show that on paperNone of these makes sense to meIf it fit this wouldn't b an issueI want a grille in my vehicleThen take all this time fighting about going through Revdex.com for what purpose?? I now also going to pursue legallyI've cooperated to everything thing askedI'm your customer and you took my money and don't want to stand behind your productPlease confirm my rejection please Regards, [redacted]
The item is in route back to the manufacture, once received we will be notified of the return statusUnfortunately, we can't refund as the item is in route
We apologize for the delay and inconvenienceA complete set of replacement lugs has been processed at no cost and is being shipped to the client with next day air shippingThe tracking # is [redacted] I have also issued a refund in the amount of $as requested by the client for additional monies he was charged elsewhere ($and $17.99)
This client was issued a full refund yesterday per his requestWe consider this matter closed.DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-02-10:09:[redacted] Refund [redacted] (shipping) / Refund for return, by [redacted] **
There a misunderstanding with this order, the customer told us he was going to deal directly with the manufactureI will have a technician contact him since this is still unresolved
I personally spoke to this customerI explained that have in fact refunded her bank account on 10/13/14, the amount of $We are not able to change the refund payment methodWe can only refund the original payment method which ends in 8548.Bank of America needs to reject this amount in order for us to refund her by checkI went as far as making a conference call with her on the line and her bank on 3/12/I called ###-###-#### and spoke to [redacted] ***/Mgrwho stated he could not confirm the below transaction but that her bank account was closed as of 10/14/I requested for proof it was rejected, however, I received a letter indicating the account was closedI was very specific in what I needed to both her and ***.Date: 2014-10- Amount $ Trns ID: [redacted] capture: successfulWe have proof that our transfer was a successful but no proof it was rejectedTo date the customer and her bank has failed to provide a letter of rejectionUnfortunately, I am not able to refund her until a rejection of funds is submitted to meI have previously provided my fax number ###-###-#### and my email address to expedite the request and still no action has been takenIf there is anything I can do to assist, let me knowPlease find my contact details for future reference [redacted] Consumer Relations Mgr [redacted] ###-###-#######-###-#### (fax)
We apologize for the issue the client is facingAs the rep that processed his cancellation request advised, a cancellation is not guaranteed until the manufacturer confirms itThe client called us with multiple insults, and going so far as to call our agents stupidThat was completely unnecessary when the agent is doing their job and providing the client with informationI have had the client's refund issued in full and we consider this matter closed 05/31/- 01:59PMANEAction: refund $95; Reason: Successful; Note: (shipping) / Customer asked to cancel, by Kristy Sm
There was a huge misunderstanding between our reps and the client regarding the shipping costs for an exchanged itemThe client spoke with one of our supervisors yesterdayWe have issued a full refund, condensed all her gift cards to one for $55, sent the Canadian Adjustment form so she is able to recoup the taxes and duties paid on the incorrect item, and offered her a replacement discounted to cost for the inconvenienceHowever, this is not a replacement item, so the client is still responsible for the taxes, duties and brokerage associated with this order
An exception needed to be made because the client refused to allow us to troubleshoot the issue and wouldn't send pictures showing the issueAt this time, the refund has been issued in full, and we consider the matter closed01/30/- 11:33AMALAction: refund $144.75; Reason: Successful; Note: 9007HLC-G7S (shipping) / Refund for return, by Marge Mo
We apologize for the issue the client is facingThe client ordered this kit online without the assistance of a sales repWe show a detailed schematic of the pieces included with this kit, and the pieces around the climate control are not included, nor do we state that they are includedThe same goes for the steering wheel pieces the client is requestingThe only way those pieces are available is if they are custom madeWe advised the client of this, and that we would need a template to have it done for himThere would be an additional cost, as they are additional piecesIn an attempt at a resolution, we offered to have them made at no cost, and provided instructions on how to make a templateThe kit he received is completeUnfortunately we are unable to issue a full refund as he requested, since the kit is already installedHowever, our offer to send him the additional pieces at no cost is still thereHe simply needs to provide the template as requested
On 7/a full refund was issued to the customer The money will be in their account now
We apologize for the issue the client is facingThe client originally requested a damage claim be filed, but he never signed for the item as damaged (per policy), so the claim was deniedHe provided pictures, but they did not show any damage to the hood at all, and the claim was denied againThe client then advised us that the hood was wrong, and stated there is no room for the air cleanerWe requested pictures showing this, and again, the pictures did not show an issueWe sent them tot he manufacturer and they requested pictures of the front (top side) of the hood, where the client is claiming the hood is wrong (missing the hood cowl)The manufacturer advised that sometimes the underskeleton of a hood may change, but that does not have any effect on the fit or function of the hoodWe requested a picture showing what the client is advising is wrong, but have received no replyIf the client chooses to return the hood, and no longer cooperate with the troubleshooting he is welcome to do so, however since it's a freight item, the initial shipping is non-refundable and the client is responsible for the cost to ship it backRegarding his claim that we do not state on the website that pictures may be requested for fitment, it's in our Help CenterIt statesDEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your request
We apologize for the issue the client is facingThe client's request to cancel was sent to the manufacturer with plenty of time to cancel itWe're unsure as to why that didn't happenThe client has been refunded in full and we apologize for the inconvenience this has caused05/23/- 01:15AMANEAction: refund $70.01; Reason: Successful; Note: [redacted] (shipping) / Refund for return, by [redacted] **
We apologize for the delay in shippingWe were advised the item purchased by the client was available, and unfortunately we were advised incorrectlyThe client reached out to us again yesterday requesting that item be canceled and refundedThis morning, it was completed and and refunded
We are not stating that "guaranteed fit" is false What we are stating is that since the product has been modified from its original version we are unable to accept it back Had the product been identified to not fit prior to painting this would have been able to be returned or exchange We are very sorry that the product does not fit on the clients vehicle, however in order for an item to qualify for return in must be in its original condition
The Clients charge back has been allowed and he will receive his money back, the time frame for refund is dependent on his bank.
I am rejecting this response because at the time of purchase, I utilized the CarID/Onyx's web sight filter options (utilizing my vehicle make, model, and class) which provided the seat covers in question as a fit for my vehicle I appreciate the manufacturer's efforts in providing the correct fit The covers were received and installed; but haven't been put to use I will consider this matter closed However, I will never do business with CarID/Onyx again The months of trouble associated with their product/customer service is not worth my time and money I will also share my experience with anyone who asksThe company's offer of $off my next purchase, given both bad experiences, is insulting and provides an insight on how the company values repeat customers
Our client had placed an order for items, a spoiler and a front bumper cover At the time of cancellation we were informed that both items had shipped Luckily we were able to stop the front bumper and the client has been refunded in full for this product $This price includes the shipping charge as wellThe spoiler the client ordered had been delivered on 4/ At this time we are still willing to provide the client with a full refund on this productIn order to do this we would need to have the product returned A prepaid label and return authorization will be emailed to the client within the next business days In the event the client chooses to return the product a refund will be issued upon receipt of the item
The client has been refunded for the full cost of the bumper in the amount of $1,This was done this afternoon, and it can take his bank or credit card company to business days to reflect this refund
Complaint: [redacted] I am rejecting this response because: send me the $for the old engine core and go for the old engine that it has been for over months at the auto repair shop, let me know what is the process to return the defective engine since atk does not want help me with that plus they told me to contact carid.com because they are not the original sellers, also please provide your legal department information, thanks Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I rejected there responseHit proceed before responseTried to go back but couldn'tI'm rejecting for the fact of I showed them pictures of car in dealership with front bumper off to installWhy would I b trying to install ,get that far but because we didn't take action pictures of installer not being able to install it like in a videoI can show a bill where I was charged for garage time at dealershipAlso the paper in box clearly shows 2010-If it fits a why does it not show that on paperNone of these makes sense to meIf it fit this wouldn't b an issueI want a grille in my vehicleThen take all this time fighting about going through Revdex.com for what purpose?? I now also going to pursue legallyI've cooperated to everything thing askedI'm your customer and you took my money and don't want to stand behind your productPlease confirm my rejection please Regards, [redacted]
The item is in route back to the manufacture, once received we will be notified of the return statusUnfortunately, we can't refund as the item is in route
We apologize for the delay and inconvenienceA complete set of replacement lugs has been processed at no cost and is being shipped to the client with next day air shippingThe tracking # is [redacted] I have also issued a refund in the amount of $as requested by the client for additional monies he was charged elsewhere ($and $17.99)
This client was issued a full refund yesterday per his requestWe consider this matter closed.DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-02-10:09:[redacted] Refund [redacted] (shipping) / Refund for return, by [redacted] **
There a misunderstanding with this order, the customer told us he was going to deal directly with the manufactureI will have a technician contact him since this is still unresolved
I personally spoke to this customerI explained that have in fact refunded her bank account on 10/13/14, the amount of $We are not able to change the refund payment methodWe can only refund the original payment method which ends in 8548.Bank of America needs to reject this amount in order for us to refund her by checkI went as far as making a conference call with her on the line and her bank on 3/12/I called ###-###-#### and spoke to [redacted] ***/Mgrwho stated he could not confirm the below transaction but that her bank account was closed as of 10/14/I requested for proof it was rejected, however, I received a letter indicating the account was closedI was very specific in what I needed to both her and ***.Date: 2014-10- Amount $ Trns ID: [redacted] capture: successfulWe have proof that our transfer was a successful but no proof it was rejectedTo date the customer and her bank has failed to provide a letter of rejectionUnfortunately, I am not able to refund her until a rejection of funds is submitted to meI have previously provided my fax number ###-###-#### and my email address to expedite the request and still no action has been takenIf there is anything I can do to assist, let me knowPlease find my contact details for future reference [redacted] Consumer Relations Mgr [redacted] ###-###-#######-###-#### (fax)