The color shift remote, part # [redacted] (as advised by [redacted] to be the correct item) shipped with next day air shipping, on tracking # [redacted] It was delivered on February 10th
I apologize for the issue the client is facingThe reason we are unable to take the part back is becasue the client's mechanic used a portion of it to repair his vehicleThat makes the part no longer new and it's no longer in a condition to be resoldWe will be happy to issue a partial refund of all the remaining profit, however the client received a discount which leaves a remainder of $available to be refunded, which I'm sure is unsatisfactory to himWe will be happy to issue him a gift certificate in the amount of $Below is our return policy stating that all items being returned must be in NEW/UNUSED condition, and it also clearly states no to assemble, install or modify the productBy using the boot from this item, it's partially installed, modified, and no longer new/unusedThere is no further action we are able to take at this timeIf you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Custom Wheels & Tires Packages
We apologize for the error in the shipping cost There was no intention of deceit with this orderIt was a simple error on the websiteThe weight and dimensions have been corrected, and the correct amount of shipping was calculated at $The balance of the overcharge ($56.20) has been refunded this morning, as seen below2017-05-10:19:16zew9ca Refund [redacted] (shipping) / Discount, by [redacted] Unfortunately, with the order being placed on a Saturday, we were unable to rectify the situation until this morningI previously advised the client can have it canceled and refunded todayRegarding the request for $compensation for pain and suffering, we are not going to be able to grant this request, but we will be happy to issue a gift certificate in the amount of $
Complaint: [redacted] I am rejecting this response because: This falls under the law of "warranty of merchantability for a specific purpose." Under the law the purchaser is protected under the theory that the purchaser was not knowledgeable about the product and relied on the knowledge of the "wheel experts" at CarID in making the purchase Merchantability - "An implied warranty of merchantability is an unwritten and unspoken guarantee to the buyer that goods purchased conform to the ordinary standards of care and that they are of the same average grade, quality, and value as similar goods sold under similar circumstances Fitness for Particular Purpose - Uniform Commercial Code 2-- "Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish the suitable goods.In this situation the purchaser is protected from errors on the part of the seller and despite policy of the seller the purchaser is protected and should be reimbursed for the error or have the product exchanged for the correct product Regards, [redacted]
We are very sorry that the product received does not work on the clients vehicleWe have started the return process to provide the client with a full refundThe client will receive a prepaid return label along with a return authorization no later then Tuesday
[redacted] order would unfortunately not properly fit on his vehicleDue to this alternative options were going to be offered however the agent [redacted] and the client could not seem to connectThat being said the client requested the order to be cancelledHis money was refunded on 11/16/in the amount of $
We can try to confirm fitment with a VIN, and forego the pictures (although this would speed up the process)But every time we asked for that, the client refusedWe understand he just wants his money back, but I have nothing to show that an error was made on the part of the manufacturer or CARiDThe order was placed online without the assistance of a sales representativeThe only thing we have been able to confirm is that he received the part he orderedThis item fits all [redacted] Series door (Gran Coupe) modelsAt this time, we will take the item back, but the refund will be less the initial shipping cost due to no error by CARiD or the manufacturerWe are making a very large exception in this case as the cost of paint should not be refunded either
[redacted] ,I requested an immediate refund in the amount of $which was processed todayKindly allow 3-business days for processing.I do apologize for the delay [redacted] Consumer Relations Mgr.###-###-####
We didn't say it would only be store creditHad the refund been issued PRIOR to the dispute being resolved, it would have to be as store credit until the dispute was closedAs of 1/16/18, he client's [redacted] *** dispute has been won by CARiDSo now that it has been resolved, the refund will be issued back to his [redacted] account when the item is returnedAs of now, the spoiler has not been sent back yetThe return paperwork was emailed to the client on 1/11/
Sent: Thursday, December 11, 4:AM To: drteam Subject: Re: Houston Revdex.com Dispute [redacted] I am researching files to gather information and documentation of the job in this reportI need some time to complete the research Thank You, Ben [redacted] Long Horn Maintenance & Remodeling [redacted] Cell [redacted]
We apologize for the issues this client had with his recent purchase at CARiDAs the client was advised on Friday the 14th, the bumper is being picked up on the 24th as per the shipping company that is actually picking it upThe RMA has already been processed, which is why the pick up has already been scheduledWhen the bumper is returned, the full refund will be issued
We sold the client the wheels and tires for his vehicle specificationsHe received the wheels on June 13thHe advised us in August, well after the order was placed and delivered that he added fender flares, and wanted to go with a bigger wheelRegardless of whether or not the wheels are still in the original wrapping, they are non returnableWe didn't sell the incorrect wheelsHe modified his vehicle and desires a different lookWe clearly state in our return policy that wheels are not returnable as wellYou can see that belowUnfortunately we are unable to take back the order for a return or exchangeWe get it, things happen, we buy stuff online tooCARiD believes in making your experience quick and simple!If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.There are a few important things to keep in mind:Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refundA prepaid shipping label(s) will be providedThe flat fee for each item being returned can be found in the chart below:Retail cost of the item Per Item Return FeeLess than $$3.50From $25.00-$$5.50From $50.00-$$7.50More than $ $Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be provided.The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Wheels and Tires
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am rejecting this response because: I am waiting for a response from the businessThey are pulling conversation recordsThey will need the conversation records between myself and their agent on April 18th at approximately 11:AM PCTThe agent said the order was cancelled and that I would see the refund to my credit card the next Monday or Tuesday
The bumper was painted and installedThe pictures the client sent us do not show any fitment issues at all, it looks to fit perfectlyIf there was front end damage to the car that could be a reason that a bumper would appear to look "off", but the pictures don't even show that as an issueThe client provided us with his OE#, and he received the correct bumperIf there were actual fitment issues, they should have been addressed before the client had the bumper paintedWe apologize, but there is nothing to refund the client forHe received the bumper he ordered, and had it installed as well as painted
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I cancelled my order and will never do business with them again [redacted] ***
[redacted] ,Can the client forward me the communication between our AgentI certainly want to look into this? [redacted] Consumer Relations Manager###-###-####
We are extremely sorry the client is unhappy with the products qualityAs an exception we have authorized a return for a full refund upon receipt The client will be emailed with a return authorization form and prepaid return shipping labels to return the product The return information will take up to hours for the client to receive Upon the product being returned back the client will be provided with a full refund
We apologize for the inconvenience with this order We failed to handle this issue correctly, and effectively, to the determent of the client Based on the UPS tracking details that we provided, we are seeing no movement of the return: [redacted] /track?track=yes&trackNums= [redacted] However, this is not due to any fault of the client Therefore, a refund is being processed in the amount of $ Once this is processed, I will email the client directly with resolution, and apology
The color shift remote, part # [redacted] (as advised by [redacted] to be the correct item) shipped with next day air shipping, on tracking # [redacted] It was delivered on February 10th
I apologize for the issue the client is facingThe reason we are unable to take the part back is becasue the client's mechanic used a portion of it to repair his vehicleThat makes the part no longer new and it's no longer in a condition to be resoldWe will be happy to issue a partial refund of all the remaining profit, however the client received a discount which leaves a remainder of $available to be refunded, which I'm sure is unsatisfactory to himWe will be happy to issue him a gift certificate in the amount of $Below is our return policy stating that all items being returned must be in NEW/UNUSED condition, and it also clearly states no to assemble, install or modify the productBy using the boot from this item, it's partially installed, modified, and no longer new/unusedThere is no further action we are able to take at this timeIf you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Custom Wheels & Tires Packages
We apologize for the error in the shipping cost There was no intention of deceit with this orderIt was a simple error on the websiteThe weight and dimensions have been corrected, and the correct amount of shipping was calculated at $The balance of the overcharge ($56.20) has been refunded this morning, as seen below2017-05-10:19:16zew9ca Refund [redacted] (shipping) / Discount, by [redacted] Unfortunately, with the order being placed on a Saturday, we were unable to rectify the situation until this morningI previously advised the client can have it canceled and refunded todayRegarding the request for $compensation for pain and suffering, we are not going to be able to grant this request, but we will be happy to issue a gift certificate in the amount of $
Complaint: [redacted] I am rejecting this response because: This falls under the law of "warranty of merchantability for a specific purpose." Under the law the purchaser is protected under the theory that the purchaser was not knowledgeable about the product and relied on the knowledge of the "wheel experts" at CarID in making the purchase Merchantability - "An implied warranty of merchantability is an unwritten and unspoken guarantee to the buyer that goods purchased conform to the ordinary standards of care and that they are of the same average grade, quality, and value as similar goods sold under similar circumstances Fitness for Particular Purpose - Uniform Commercial Code 2-- "Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish the suitable goods.In this situation the purchaser is protected from errors on the part of the seller and despite policy of the seller the purchaser is protected and should be reimbursed for the error or have the product exchanged for the correct product Regards, [redacted]
We are very sorry that the product received does not work on the clients vehicleWe have started the return process to provide the client with a full refundThe client will receive a prepaid return label along with a return authorization no later then Tuesday
[redacted] order would unfortunately not properly fit on his vehicleDue to this alternative options were going to be offered however the agent [redacted] and the client could not seem to connectThat being said the client requested the order to be cancelledHis money was refunded on 11/16/in the amount of $
We can try to confirm fitment with a VIN, and forego the pictures (although this would speed up the process)But every time we asked for that, the client refusedWe understand he just wants his money back, but I have nothing to show that an error was made on the part of the manufacturer or CARiDThe order was placed online without the assistance of a sales representativeThe only thing we have been able to confirm is that he received the part he orderedThis item fits all [redacted] Series door (Gran Coupe) modelsAt this time, we will take the item back, but the refund will be less the initial shipping cost due to no error by CARiD or the manufacturerWe are making a very large exception in this case as the cost of paint should not be refunded either
[redacted] ,I requested an immediate refund in the amount of $which was processed todayKindly allow 3-business days for processing.I do apologize for the delay [redacted] Consumer Relations Mgr.###-###-####
I am rejecting this response because: I don't have the partI'm not paying $and not getting the part that's not fair either
We didn't say it would only be store creditHad the refund been issued PRIOR to the dispute being resolved, it would have to be as store credit until the dispute was closedAs of 1/16/18, he client's [redacted] *** dispute has been won by CARiDSo now that it has been resolved, the refund will be issued back to his [redacted] account when the item is returnedAs of now, the spoiler has not been sent back yetThe return paperwork was emailed to the client on 1/11/
Sent: Thursday, December 11, 4:AM To: drteam Subject: Re: Houston Revdex.com Dispute [redacted] I am researching files to gather information and documentation of the job in this reportI need some time to complete the research Thank You, Ben [redacted] Long Horn Maintenance & Remodeling [redacted] Cell [redacted]
We apologize for the issues this client had with his recent purchase at CARiDAs the client was advised on Friday the 14th, the bumper is being picked up on the 24th as per the shipping company that is actually picking it upThe RMA has already been processed, which is why the pick up has already been scheduledWhen the bumper is returned, the full refund will be issued
We sold the client the wheels and tires for his vehicle specificationsHe received the wheels on June 13thHe advised us in August, well after the order was placed and delivered that he added fender flares, and wanted to go with a bigger wheelRegardless of whether or not the wheels are still in the original wrapping, they are non returnableWe didn't sell the incorrect wheelsHe modified his vehicle and desires a different lookWe clearly state in our return policy that wheels are not returnable as wellYou can see that belowUnfortunately we are unable to take back the order for a return or exchangeWe get it, things happen, we buy stuff online tooCARiD believes in making your experience quick and simple!If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.There are a few important things to keep in mind:Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refundA prepaid shipping label(s) will be providedThe flat fee for each item being returned can be found in the chart below:Retail cost of the item Per Item Return FeeLess than $$3.50From $25.00-$$5.50From $50.00-$$7.50More than $ $Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be provided.The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Wheels and Tires
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I am rejecting this response because: I am waiting for a response from the businessThey are pulling conversation recordsThey will need the conversation records between myself and their agent on April 18th at approximately 11:AM PCTThe agent said the order was cancelled and that I would see the refund to my credit card the next Monday or Tuesday
The bumper was painted and installedThe pictures the client sent us do not show any fitment issues at all, it looks to fit perfectlyIf there was front end damage to the car that could be a reason that a bumper would appear to look "off", but the pictures don't even show that as an issueThe client provided us with his OE#, and he received the correct bumperIf there were actual fitment issues, they should have been addressed before the client had the bumper paintedWe apologize, but there is nothing to refund the client forHe received the bumper he ordered, and had it installed as well as painted
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I cancelled my order and will never do business with them again [redacted] ***
[redacted] ,Can the client forward me the communication between our AgentI certainly want to look into this? [redacted] Consumer Relations Manager###-###-####
We are extremely sorry the client is unhappy with the products qualityAs an exception we have authorized a return for a full refund upon receipt The client will be emailed with a return authorization form and prepaid return shipping labels to return the product The return information will take up to hours for the client to receive Upon the product being returned back the client will be provided with a full refund
We apologize for the inconvenience with this order We failed to handle this issue correctly, and effectively, to the determent of the client Based on the UPS tracking details that we provided, we are seeing no movement of the return: [redacted] /track?track=yes&trackNums= [redacted] However, this is not due to any fault of the client Therefore, a refund is being processed in the amount of $ Once this is processed, I will email the client directly with resolution, and apology