Unfortunately the client is incorrect about the fitment of this kit The kit is made and will fit the clients vehicle What is shown in the pictures by the client is the kit fitting the way it was made We understand the client is unhappy with the way the kit looks however in the event we resent the kit the replacement would fit the same way Due to the fact that this kit has been installed we are unable to return the product
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I called [redacted] today and there are no more credits to the accounts besides the one for the stereo, we can still make this three way call so Car ID can see we have not received this refundAlso, [redacted] you stated that the bank statement was from JanuaryIf you keep reading you will see the dates go into April We will not receive another statement until the end of this month Regards, [redacted] ***
We apologize for the confusion regarding this orderBAK doesn't make a tool box for the client's Toyota TacomaThe picture on the website is of a Tundra, and for reference onlyWhile I understand the sales rep made an error, we can't ship out an item that doesn't existThere are other tool boxes that will work for his particular truck, but we can't guarantee fitment with this tonneau coverThe client called and spoke with a sales supervisor, and requested free floor mats instead, and unfortunately was deniedHowever, I can ship out a set of Weathertech Piece Front Floor Liners (total would be $127) at no costIf this is satisfactory, all he needs to do is contact our customer support team and we will have the no charge order processedI have gone ahead and noted his order with this information to avoid any delay or confusion
The lift kit ordered by the client has been purchased by 100s of clients of ours resulting in no issues Unfortunately any lift kit installed on a vehicle will increase stress on other areas do the the change in geometryNormally when a client installs a lift kit they can expect certain wear parts to fail earlier then they would without the lift For situations like this true "offroaders" or people who use this kits for function over lift will replace additional wear parts to stronger more beefy pieces that will allow for the added stressThe kit installed has been on the vehicle for over months At this point there is no way to determine if the damage to the vehicle is due to improper installation or some other failure in one of the vehicles componentsWe feel for the clients situation however are unable to return or exchange the kit
Complaint: [redacted] I am rejecting this response because: My husband purchased a $GC from this Company on his [redacted] CardThese items were purchased with that GC, we have not been reimbursed for that GC from Card ID that was purchasedHe was only reimbursed for the stereo portion, they still owe us $2000+Please call me at [redacted] with any questionsThis is exactly what I have been dealing with with them for the past couple of months, clueless! Regards, [redacted] ***
We apologize for the delayThe client ordered custom made seat covers by Coverking, which happen to be one of the most popular items sold as gifts for the holidaysAs a result, there was an unforeseeable delay, that we could not avoidHer order was processed correctly and in the proper amount of timeWe advised the client of the delay each time, and issued her multiple partial refunds as well as a gift certificate towards a future purchaseHer seat covers were delivered on December 29th
I reviewed his order and the rear brake pads he received were damagedAs of 1/20/15, he agreed to wait for the rear brakesThis is still an open claim since the brakes pads have not been confirmed to have been delivered from manufacturerPlease keep this open
For this clients order the front and rear pads were being shipped from different locations Both parts were in stock and both showed to generally ship within 24-hours One of the products where shipped within in this timeframe and one was not shipped until 4/(business days later) The delayed product was overnighted for Saturday delivery in order for the client to receive as quickly as possibleDuring the conversation the client had with Stacey, the client was issued a $gift card Understanding the clients frustration we are having this changed from store credit to a refund back to the client's credit card Unfortunately we will not be able to offer one of the products for free
An exception has been made and all return paperwork has been emailed to the clientThe replacement headlight set will be shipped when the defective set is returnedThe refund for the fog lights will be issued once they are returned as well
They extremely long delay was initially due to the item being on back orderWhen it did finally ship, UPS unfortunately lost itA tracer was filed, and has since been reopened several timesI find that unacceptable as well, and the full refund will be issued today without further inconvenience or delay to the client
Per the manufacturer this may have been a re-boxed OEM part, but it was correctWe spoke with the client yesterday, and advised them that the Dorman part they requested is out of stock everywhere and we would issue return paperwork (which was issued on the 13th, but hasn't been used yet) and provide a full refundWe understand that the client doesn't want to risk installing the part as wellAs soon as the part is received back, we will refund the client
We apologize for the issue the client is facingWe attempted to troubleshoot the issue with the client as is necessary since this item has been installedWe requested he simply send us a picture showing the beam pattern, but the client refused to cooperate with usI have already set up the return paperwork, as an exception, and the refund will be issued once we have the lights back at the warehouse
[redacted] ,We received a cancellation request on 1/21/15, for item # [redacted] (1)As soon as the manufacturer sends us back the credit, we can refund himI apologize for any inconvenience this may cause[redacted] Consumer Relations Mgr.###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and yes I received the return paperwork and shipped the seat covers out on 7/ I'm currently waiting for the manufactuer to receive and CarID to issue my refund
We apologize for the issue the client is facingWhat is not mentioned here is the client installed the light, which is the only reason there is an issue returning itWe sent his pictures to the manufacturer and while they do not see a fitment issue (they believe it's an installation issue), they emailed us last night agreed to take the light back to satisfy the clientWe will email the client return paperwork and a return labelOnce the light is returned, a refund will be issued
This client has already been refunded in full in the amount of $as an exception, because this client received the correct item to begin withWe consider this matter closedDate Amount Transaction Id Transaction Type Transaction fee refunded Product Note 2016-07-04:25: [redacted] Refund [redacted] / Refund for return, by [redacted] 2016-07-17:54: [redacted] Refund [redacted] (shipping) / Discount, by [redacted] **2016-07-14:05: [redacted] Refund [redacted] / Refund for return, by [redacted] *
Complaint: [redacted] I am rejecting this response because: No communication was madeNo voice mails or emails were sentCarid had my email address on fileWhere is the follow up email? Please prove the communication attemptThis is just bad management and bad customer service!!! Regards, [redacted] ***
It appears that this has been settled as of 1/15/We received an email from the Customer agreeing to our offer of $gift cardPlease confirm our finding with customer?
[redacted] We emailed the return paperwork on 6/22, which he claimed didn't getOn the same day we emailed the return paperwork again We ordered the replacement on 6/24, even though the item was in route to manufactureThe item was received at the manufactured on 6/The replacement PO [redacted] , however he received the incorrect partI am working on getting the return paper work expedite.I apologize for this inconvenienceI am personally handling this order as a result
Unfortunately the client is incorrect about the fitment of this kit The kit is made and will fit the clients vehicle What is shown in the pictures by the client is the kit fitting the way it was made We understand the client is unhappy with the way the kit looks however in the event we resent the kit the replacement would fit the same way Due to the fact that this kit has been installed we are unable to return the product
The client was refunded $on 7/No further discount will be applied
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I called [redacted] today and there are no more credits to the accounts besides the one for the stereo, we can still make this three way call so Car ID can see we have not received this refundAlso, [redacted] you stated that the bank statement was from JanuaryIf you keep reading you will see the dates go into April We will not receive another statement until the end of this month Regards, [redacted] ***
We apologize for the confusion regarding this orderBAK doesn't make a tool box for the client's Toyota TacomaThe picture on the website is of a Tundra, and for reference onlyWhile I understand the sales rep made an error, we can't ship out an item that doesn't existThere are other tool boxes that will work for his particular truck, but we can't guarantee fitment with this tonneau coverThe client called and spoke with a sales supervisor, and requested free floor mats instead, and unfortunately was deniedHowever, I can ship out a set of Weathertech Piece Front Floor Liners (total would be $127) at no costIf this is satisfactory, all he needs to do is contact our customer support team and we will have the no charge order processedI have gone ahead and noted his order with this information to avoid any delay or confusion
The lift kit ordered by the client has been purchased by 100s of clients of ours resulting in no issues Unfortunately any lift kit installed on a vehicle will increase stress on other areas do the the change in geometryNormally when a client installs a lift kit they can expect certain wear parts to fail earlier then they would without the lift For situations like this true "offroaders" or people who use this kits for function over lift will replace additional wear parts to stronger more beefy pieces that will allow for the added stressThe kit installed has been on the vehicle for over months At this point there is no way to determine if the damage to the vehicle is due to improper installation or some other failure in one of the vehicles componentsWe feel for the clients situation however are unable to return or exchange the kit
Complaint: [redacted] I am rejecting this response because: My husband purchased a $GC from this Company on his [redacted] CardThese items were purchased with that GC, we have not been reimbursed for that GC from Card ID that was purchasedHe was only reimbursed for the stereo portion, they still owe us $2000+Please call me at [redacted] with any questionsThis is exactly what I have been dealing with with them for the past couple of months, clueless! Regards, [redacted] ***
We apologize for the delayThe client ordered custom made seat covers by Coverking, which happen to be one of the most popular items sold as gifts for the holidaysAs a result, there was an unforeseeable delay, that we could not avoidHer order was processed correctly and in the proper amount of timeWe advised the client of the delay each time, and issued her multiple partial refunds as well as a gift certificate towards a future purchaseHer seat covers were delivered on December 29th
I reviewed his order and the rear brake pads he received were damagedAs of 1/20/15, he agreed to wait for the rear brakesThis is still an open claim since the brakes pads have not been confirmed to have been delivered from manufacturerPlease keep this open
For this clients order the front and rear pads were being shipped from different locations Both parts were in stock and both showed to generally ship within 24-hours One of the products where shipped within in this timeframe and one was not shipped until 4/(business days later) The delayed product was overnighted for Saturday delivery in order for the client to receive as quickly as possibleDuring the conversation the client had with Stacey, the client was issued a $gift card Understanding the clients frustration we are having this changed from store credit to a refund back to the client's credit card Unfortunately we will not be able to offer one of the products for free
An exception has been made and all return paperwork has been emailed to the clientThe replacement headlight set will be shipped when the defective set is returnedThe refund for the fog lights will be issued once they are returned as well
They extremely long delay was initially due to the item being on back orderWhen it did finally ship, UPS unfortunately lost itA tracer was filed, and has since been reopened several timesI find that unacceptable as well, and the full refund will be issued today without further inconvenience or delay to the client
Per the manufacturer this may have been a re-boxed OEM part, but it was correctWe spoke with the client yesterday, and advised them that the Dorman part they requested is out of stock everywhere and we would issue return paperwork (which was issued on the 13th, but hasn't been used yet) and provide a full refundWe understand that the client doesn't want to risk installing the part as wellAs soon as the part is received back, we will refund the client
We apologize for the issue the client is facingWe attempted to troubleshoot the issue with the client as is necessary since this item has been installedWe requested he simply send us a picture showing the beam pattern, but the client refused to cooperate with usI have already set up the return paperwork, as an exception, and the refund will be issued once we have the lights back at the warehouse
[redacted] ,We received a cancellation request on 1/21/15, for item # [redacted] (1)As soon as the manufacturer sends us back the credit, we can refund himI apologize for any inconvenience this may cause[redacted] Consumer Relations Mgr.###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and yes I received the return paperwork and shipped the seat covers out on 7/ I'm currently waiting for the manufactuer to receive and CarID to issue my refund
We apologize for the issue the client is facingWhat is not mentioned here is the client installed the light, which is the only reason there is an issue returning itWe sent his pictures to the manufacturer and while they do not see a fitment issue (they believe it's an installation issue), they emailed us last night agreed to take the light back to satisfy the clientWe will email the client return paperwork and a return labelOnce the light is returned, a refund will be issued
This client has already been refunded in full in the amount of $as an exception, because this client received the correct item to begin withWe consider this matter closedDate Amount Transaction Id Transaction Type Transaction fee refunded Product Note 2016-07-04:25: [redacted] Refund [redacted] / Refund for return, by [redacted] 2016-07-17:54: [redacted] Refund [redacted] (shipping) / Discount, by [redacted] **2016-07-14:05: [redacted] Refund [redacted] / Refund for return, by [redacted] *
Complaint: [redacted] I am rejecting this response because: No communication was madeNo voice mails or emails were sentCarid had my email address on fileWhere is the follow up email? Please prove the communication attemptThis is just bad management and bad customer service!!! Regards, [redacted] ***
It appears that this has been settled as of 1/15/We received an email from the Customer agreeing to our offer of $gift cardPlease confirm our finding with customer?
[redacted] We emailed the return paperwork on 6/22, which he claimed didn't getOn the same day we emailed the return paperwork again We ordered the replacement on 6/24, even though the item was in route to manufactureThe item was received at the manufactured on 6/The replacement PO [redacted] , however he received the incorrect partI am working on getting the return paper work expedite.I apologize for this inconvenienceI am personally handling this order as a result