Complaint: [redacted] I am rejecting this response because: I have yet to get a refund The item has been returned and shipped back to the seller or to the address they provided via the RMA and Bill of Lading Possibly the worst customer support ever Regards, [redacted]
It has been almost weeks that I have been trying to return the itemsI cannot even get a response from any of the supervisors as to what is going onI have called multiple times and left voicemails, sent multiple emails and have yet to receive a call backI have never received such poor customer service and should not be waiting on a supplier in order to receive my money back
As the client was advised by both CARiD as well as [redacted] , we were more than happy to swap out the controller as the client requestedThat return paperwork was issued to the client on February 1st, and just got back to [redacted] todayWe will be shipping out the replacement controller as soon as possibleAll exchanges and correspondence was done in the correct amount of time and as quickly as possibleReturn paperwork was issued in one day, so we don't see the need for the insults that have been continuously hurled at our agentsOnce there is tracking on the replacement controller, we will forward the information to the client and consider this matter resolved
I am rejecting this response because: The original phone call when the order was placed over the phone,I was asked if I wanted chrome lugs or black? I stated I need black because of where I live & the salt used on the roads would pit & cause peeling to the chromeThis is the reason I didn't order chrome rims.I was given the total cost for the original order, not time in that conversation was I told there would be additional costWell after that I received an e-mail stating they didn't have the black, & it would take time to get them.The next time we spoke it was because they sent me chrome lugnuts instead of blackI was told they did that so it wouldn't delay being able to have the rims put on seems it had already been several weeksI reminded them that I didn't ask for the chrome lugs & I wanted the black ones that I asked for per original phone callI have never asked for anything but thatI was put on hold several times for minimum minutes at a time , only to have someone else get on the line.Each time a different story on their behalf ,to where the last guy told me they were doing me a favor by giving me the chrome lugs.If I wanted the black lugs it was now going to cost me an additional $He even gave me the name brandI went on another site & had absolutely no problem in finding black lugsI found the very ones they claimed were $for the lower cost in which my claim is for ,& purchased them due to the run aroundI talked to another individual ,made them aware of this & asked to speak with a supervisor.He told me it wasn't necessary & we could resolve the issueAfter I said about contacting the Revdex.com, Iwas told again the chrome lugs were done as a favor & somewhere down the road I would get the black lugs, but now it would not be the ones originally offered unless I paid the additional $Otherwise it would now be a lower grade of lugsThey're story changed so many times, still didn't let me speak to a supervisor,& really just gave me the run aroundThe last guy even said one or two of the individuals should have not told me what they did! So that's when I contacted you folks.Even the companies last reply to you was just not trueI will not due further business with these folks, I have absolutely no trust in their phone service peopleI'm willing to stake my military career as a disabled veteran on my word 100%
Janice,We provide alternatives if we have an them available, I apologizeThis item is on back order and the client was advised accordingly, they choose to waitDo they want to cancel the order?
While I understand that the order shipped a couple days later than it should have, the order was delivered yesterdayThe $was refunded and a $gift certificate was issuedThe reason the order had to be approved was because the billing and shipping address had two different statesThe verification process is for his protection as much as oursWe received the client's profanity filled email as well, but it was after we had already told the client the tracking informationAgain, the order was placed on August 8th, not the 2nd, and was approved on the 11thOrders normally take to business hours to process and shipThis was approved after the cut off time frame for the shipperWe tried to seek out alternative locations to get it to the client faster, but none were availableAs the client has received his order, and promised partial refunds and gift certificates were issued successfully, we consider this matter closed
I am writing concerning my complaint against Onyx (CARid)I initially wanted the cpmplaint kept open until all was resolvedFor some reason that I didnt understand Revdex.com decided to closew itWell I have been waiting for over weeks now and the problem is still not solvedIts very frustrating because it is a simple solutionDuring the last weeks I have been in contact with Elizabeth G which is the customer relations managerWhen I say I have been in contact it is only because I have called her, not her calling me to resolve this issueI have called and left messages but no return callI finally got her in her office today and she still had no solutionNow I am in shock at how poor this customer service is, especially from the managerNothing has been done and I want to reopen this complaint
First and foremost, I do apologize for the inconvenience This order was placed on 3/On 3/the client called to inquire about the core depositAn email was sent to the appropriate dept to request the return authorization from the manufactureOn 4/we sent the return authorization form to the clientThe estimated delivery time is 4/to be delivered back to the manufactureOnce reviewed from manufacture, they will release the fund to us and we will issue a refund
I am rejecting this solution because: When I talked with the customer service representative she said they would process it as a warranty returnThey never said anything about requiring me to have had inspected the package upon delivery
The issue with this order is that the client had no need for the product was it was received due to an accident he had with the vehicleOn 2/10/the client's mother called in to inform us that they needed to return the spoiler because they vehicle was in an accident At this point in time the client was advised that they are responsible for return shippingOn 2/the client emailed that the spoiler received was not the same as what was orderedThe product received is the same product that was in the picture of the item listingOn 2/19/the client;s father called in, we advised that the correct product was received and that the return shipping was their responsibility At this point the client's father advised he would check with his son and call backThe next contact received from the client was on 4/1/2016, where the client advised he did not have the time to call us back Unfortunately since the product ordered is what was received the shipping charges could not be refunded Additionally due to the time lag in response the product is now outside the return period We are able to make an exception to return the item for a refund however the return shipping charges will be the responsibility of the clientAdditionally the original shipping charges can not be refundedIn the event the client would like to return the item the refund amount would be $In the event the client would not like to pay out of pocket for return shipping we could provide him with a return label and deduct the cost of $from the $prior to refund
[redacted] ,Please find his recent email, kindly be aware of the negative language directly to meYou will find I have assisted him and he continues to email other internal department demanding we send him the item which I have addressed numerous timesI am asking Revdex.com to review this complaint before continuing to have me address his same inquiry, especially due to the unprofessionalismElizabeth GConsumer Relations Mgr [redacted] ***
We apologize for the issue the client is facing, but the information provided the isn't entirely accurateWe were advised days after the order was placed that the client wanted to change to a different part numberWe advised that the new part number they wanted would not be compatible with HID'sI do not see anywhere in this order history where we shipped out an incorrect set of headlights prior to this set of Oracle headlightsRegarding the set of Oracle headlights that are collecting moisture, we have approved the warranty replacement, and sent the return paperworkThe client was informed of our procedure, but was unsatisfied with either option for replacementI am able to make an exception in this case, and we will process a replacement order for the lightsThis order will ship out prior to return of the warrantied lightsOnce the order is processed, the confirmation number will be sent to the clientUpon receipt and installation of the new lights, the client must return the defective set
[redacted] ,This was a charge back which the funds were automatically return to the client as he won the charge backWe don't have his funds, he must contact the credit card holder and ask what is the refund status since he won the charge back[redacted] Consumer Relations Mgr.###-###-####
Complaint: [redacted] I am rejecting this response because: the business response says "for now we will set up for a full refund" They have been notorious for issuing refunds that are only partial refunds or not issuing refunds at all or that are pending for more than two weeks I also got the paperwork from the company and it says that the item must be unused and not been installed As I clearly indicated in my complaint that I had to have it installed in order to know that it did not fit properly, they're setting me up for a partial refund and another issue that will have to be dealt with If they would like to clearly define that they will accept the item "as is" and also guarantee full refund within hours of receipt, then I will accept their response and offer If you would like for me to forward the email with the return label and information, I will be happy to do so Thank you very much for your help and my apologies for the late reply as I've been traveling on business Regards, [redacted]
Hand tightening a lug nut is not something that needs to be specified as it's the correct way to install a lug nut onto a wheel studIt's the same way it would be done if you were changing a flat tireMost professional installers do not even use an impact gun until the lug nut is on all the wayIt's not a installation practice, and it's primarily used to ensure a tight fit AFTER the lug nut is threaded on all the wayWhile thread pitch can be difficult for a non-professional installer to see, it's not impossibleHowever, the lug nut not threading onto the stud easily is the first indication of an incorrect pitchOnce resistance is felt, one should realize that there is a problemThey should not force the lug nut on, which is what happened in this caseThis is not a method of "passing the buck" by any meansAgain, while we accept that incorrect studs were sent, we are not responsible for incorrect installationHis own work order from the dealership states that the lug nuts were over torquedThat is a clear indication of installation errorRegarding the TPMS sensor system, we do not sell that to try and make a larger saleIn order for our clients TPMS system to function properly he needed to have TPMS sensors installedHe can either reuse his existing sensors, or purchase a new set of sensors from usIn order to reuse the existing sensor he would have to dismount the factory tires, remove the sensors, dismount the new tires, install the existing factory TPMS and then remount and re-balance the tires.Purchasing Oro-Tek sensors is not a ploy to make more moneyIt's to ensure the sensors are properly installed and the wheels remain balancedThis is also done to make the installation process as simple as possible for somebody that is installing their new wheels themselvesWe absolutely sympathize with the issues the client faced, and of course, we do not want any harm to come to our client's, but we are not responsible for improper installationWe are also not liable for the $bill to replace the hubs which needed to be done due to improper installationThe maximum amount we will will refund is $That is taking into consideration the client's own technician's service report saying that the bolts were overly torqued during initial installation
Complaint: [redacted] I am rejecting this response because: I have yet to get a refund The item has been returned and shipped back to the seller or to the address they provided via the RMA and Bill of Lading Possibly the worst customer support ever Regards, [redacted]
We processed a refund on 2/23/in the amount of $If there is anything we can do, please let me know.I apologize for any inconvenience
We can offer $back to original form of payment effective immediately.Elizabeth G
It has been almost weeks that I have been trying to return the itemsI cannot even get a response from any of the supervisors as to what is going onI have called multiple times and left voicemails, sent multiple emails and have yet to receive a call backI have never received such poor customer service and should not be waiting on a supplier in order to receive my money back
I apologize but we can't take back since it was installed and used item
As the client was advised by both CARiD as well as [redacted] , we were more than happy to swap out the controller as the client requestedThat return paperwork was issued to the client on February 1st, and just got back to [redacted] todayWe will be shipping out the replacement controller as soon as possibleAll exchanges and correspondence was done in the correct amount of time and as quickly as possibleReturn paperwork was issued in one day, so we don't see the need for the insults that have been continuously hurled at our agentsOnce there is tracking on the replacement controller, we will forward the information to the client and consider this matter resolved
I am rejecting this response because: The original phone call when the order was placed over the phone,I was asked if I wanted chrome lugs or black? I stated I need black because of where I live & the salt used on the roads would pit & cause peeling to the chromeThis is the reason I didn't order chrome rims.I was given the total cost for the original order, not time in that conversation was I told there would be additional costWell after that I received an e-mail stating they didn't have the black, & it would take time to get them.The next time we spoke it was because they sent me chrome lugnuts instead of blackI was told they did that so it wouldn't delay being able to have the rims put on seems it had already been several weeksI reminded them that I didn't ask for the chrome lugs & I wanted the black ones that I asked for per original phone callI have never asked for anything but thatI was put on hold several times for minimum minutes at a time , only to have someone else get on the line.Each time a different story on their behalf ,to where the last guy told me they were doing me a favor by giving me the chrome lugs.If I wanted the black lugs it was now going to cost me an additional $He even gave me the name brandI went on another site & had absolutely no problem in finding black lugsI found the very ones they claimed were $for the lower cost in which my claim is for ,& purchased them due to the run aroundI talked to another individual ,made them aware of this & asked to speak with a supervisor.He told me it wasn't necessary & we could resolve the issueAfter I said about contacting the Revdex.com, Iwas told again the chrome lugs were done as a favor & somewhere down the road I would get the black lugs, but now it would not be the ones originally offered unless I paid the additional $Otherwise it would now be a lower grade of lugsThey're story changed so many times, still didn't let me speak to a supervisor,& really just gave me the run aroundThe last guy even said one or two of the individuals should have not told me what they did! So that's when I contacted you folks.Even the companies last reply to you was just not trueI will not due further business with these folks, I have absolutely no trust in their phone service peopleI'm willing to stake my military career as a disabled veteran on my word 100%
Janice,We provide alternatives if we have an them available, I apologizeThis item is on back order and the client was advised accordingly, they choose to waitDo they want to cancel the order?
I received my refund for the lights todayThis complaint has been resolvedThank you for your help!
While I understand that the order shipped a couple days later than it should have, the order was delivered yesterdayThe $was refunded and a $gift certificate was issuedThe reason the order had to be approved was because the billing and shipping address had two different statesThe verification process is for his protection as much as oursWe received the client's profanity filled email as well, but it was after we had already told the client the tracking informationAgain, the order was placed on August 8th, not the 2nd, and was approved on the 11thOrders normally take to business hours to process and shipThis was approved after the cut off time frame for the shipperWe tried to seek out alternative locations to get it to the client faster, but none were availableAs the client has received his order, and promised partial refunds and gift certificates were issued successfully, we consider this matter closed
I am writing concerning my complaint against Onyx (CARid)I initially wanted the cpmplaint kept open until all was resolvedFor some reason that I didnt understand Revdex.com decided to closew itWell I have been waiting for over weeks now and the problem is still not solvedIts very frustrating because it is a simple solutionDuring the last weeks I have been in contact with Elizabeth G which is the customer relations managerWhen I say I have been in contact it is only because I have called her, not her calling me to resolve this issueI have called and left messages but no return callI finally got her in her office today and she still had no solutionNow I am in shock at how poor this customer service is, especially from the managerNothing has been done and I want to reopen this complaint
First and foremost, I do apologize for the inconvenience This order was placed on 3/On 3/the client called to inquire about the core depositAn email was sent to the appropriate dept to request the return authorization from the manufactureOn 4/we sent the return authorization form to the clientThe estimated delivery time is 4/to be delivered back to the manufactureOnce reviewed from manufacture, they will release the fund to us and we will issue a refund
I am rejecting this solution because: When I talked with the customer service representative she said they would process it as a warranty returnThey never said anything about requiring me to have had inspected the package upon delivery
The issue with this order is that the client had no need for the product was it was received due to an accident he had with the vehicleOn 2/10/the client's mother called in to inform us that they needed to return the spoiler because they vehicle was in an accident At this point in time the client was advised that they are responsible for return shippingOn 2/the client emailed that the spoiler received was not the same as what was orderedThe product received is the same product that was in the picture of the item listingOn 2/19/the client;s father called in, we advised that the correct product was received and that the return shipping was their responsibility At this point the client's father advised he would check with his son and call backThe next contact received from the client was on 4/1/2016, where the client advised he did not have the time to call us back Unfortunately since the product ordered is what was received the shipping charges could not be refunded Additionally due to the time lag in response the product is now outside the return period We are able to make an exception to return the item for a refund however the return shipping charges will be the responsibility of the clientAdditionally the original shipping charges can not be refundedIn the event the client would like to return the item the refund amount would be $In the event the client would not like to pay out of pocket for return shipping we could provide him with a return label and deduct the cost of $from the $prior to refund
[redacted] ,Please find his recent email, kindly be aware of the negative language directly to meYou will find I have assisted him and he continues to email other internal department demanding we send him the item which I have addressed numerous timesI am asking Revdex.com to review this complaint before continuing to have me address his same inquiry, especially due to the unprofessionalismElizabeth GConsumer Relations Mgr [redacted] ***
We apologize for the issue the client is facing, but the information provided the isn't entirely accurateWe were advised days after the order was placed that the client wanted to change to a different part numberWe advised that the new part number they wanted would not be compatible with HID'sI do not see anywhere in this order history where we shipped out an incorrect set of headlights prior to this set of Oracle headlightsRegarding the set of Oracle headlights that are collecting moisture, we have approved the warranty replacement, and sent the return paperworkThe client was informed of our procedure, but was unsatisfied with either option for replacementI am able to make an exception in this case, and we will process a replacement order for the lightsThis order will ship out prior to return of the warrantied lightsOnce the order is processed, the confirmation number will be sent to the clientUpon receipt and installation of the new lights, the client must return the defective set
The client's replacement order has shipped with UPS Tracking # [redacted] They shipped on the 11th and the estimated delivery date is the 17th
[redacted] ,This was a charge back which the funds were automatically return to the client as he won the charge backWe don't have his funds, he must contact the credit card holder and ask what is the refund status since he won the charge back[redacted] Consumer Relations Mgr.###-###-####
Complaint: [redacted] I am rejecting this response because: the business response says "for now we will set up for a full refund" They have been notorious for issuing refunds that are only partial refunds or not issuing refunds at all or that are pending for more than two weeks I also got the paperwork from the company and it says that the item must be unused and not been installed As I clearly indicated in my complaint that I had to have it installed in order to know that it did not fit properly, they're setting me up for a partial refund and another issue that will have to be dealt with If they would like to clearly define that they will accept the item "as is" and also guarantee full refund within hours of receipt, then I will accept their response and offer If you would like for me to forward the email with the return label and information, I will be happy to do so Thank you very much for your help and my apologies for the late reply as I've been traveling on business Regards, [redacted]
Hand tightening a lug nut is not something that needs to be specified as it's the correct way to install a lug nut onto a wheel studIt's the same way it would be done if you were changing a flat tireMost professional installers do not even use an impact gun until the lug nut is on all the wayIt's not a installation practice, and it's primarily used to ensure a tight fit AFTER the lug nut is threaded on all the wayWhile thread pitch can be difficult for a non-professional installer to see, it's not impossibleHowever, the lug nut not threading onto the stud easily is the first indication of an incorrect pitchOnce resistance is felt, one should realize that there is a problemThey should not force the lug nut on, which is what happened in this caseThis is not a method of "passing the buck" by any meansAgain, while we accept that incorrect studs were sent, we are not responsible for incorrect installationHis own work order from the dealership states that the lug nuts were over torquedThat is a clear indication of installation errorRegarding the TPMS sensor system, we do not sell that to try and make a larger saleIn order for our clients TPMS system to function properly he needed to have TPMS sensors installedHe can either reuse his existing sensors, or purchase a new set of sensors from usIn order to reuse the existing sensor he would have to dismount the factory tires, remove the sensors, dismount the new tires, install the existing factory TPMS and then remount and re-balance the tires.Purchasing Oro-Tek sensors is not a ploy to make more moneyIt's to ensure the sensors are properly installed and the wheels remain balancedThis is also done to make the installation process as simple as possible for somebody that is installing their new wheels themselvesWe absolutely sympathize with the issues the client faced, and of course, we do not want any harm to come to our client's, but we are not responsible for improper installationWe are also not liable for the $bill to replace the hubs which needed to be done due to improper installationThe maximum amount we will will refund is $That is taking into consideration the client's own technician's service report saying that the bolts were overly torqued during initial installation