Daily Steals

Review: Order 2 items from the website on 1/*/15. Contacted them on 9/**/15 by email to inquire about my order. I was told to contact them at a later time the order was not yet processed (10 business days). on 9/**/15 I contacted them again and they said they had an issue with their supplier, I instantly replyed to refund my money and cancel my order. At this point they have not responded to several emails I have sent and are not returning calls. I am filing a fraud claim with my bank. This company is not a trust worthy site and do not provide any sort of customer service. I feel ripped off and cheated, I guess their company name is correct they steal daily from their customers.Desired Settlement: Nothing they will do will make me happy. I have wasted hours of my time dealing with this shame site, and filing a fraud claim with my bank. I will not accept anything from this cheat site except my own money back.

Business

Response:

Please provide credit card number and we can issue full refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not provide my CC number. They should already have it in their system and should have issued me a full refund 3 business days ago. I have already filed a fraudulent claim with my bank. If they cannot find and refund my order based on the order number I will let my bank figure it out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Because the order is so old we can not issue a refund normally, if you have filed a dispute we will handle it that way. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since the order is "so old" and my emails have been ignored, I do not trust you or your company. I will not be providing any of my personal information to you or any of your associates. You are running a shame organization and based on reading reviews on the internet (sadly after my purchase) I am not alone with these claims. There are thousands of similar situations and your company reviews are below what is acceptable. Luckily I was able to add just one more negative review to the thousands if not tens of thousands of negative reviews. It is funny that once I contacted the Revdex.com you responded within and hour, but when communicating to your customer service, there is no communicating just sitting in the dark. I will continue to share my experience with any outlet that I can find. Thanks for not helping!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a computer from them on 06.**.13. I received it on 06.**.13. Upon removing the item from the shipping box, I immediately seen damage to the computer tower. There was no damage to the shipping box. On 06.**.13, I visited Dailysteals.com website and completed a return form. They responded through e-mail on 07.**.13 by sending me a link to view the original description of the item. I looked over the description again to see if there was a chance of receiving an item damaged. There was no note of the possibility of damage. On 07.**.13, after still not having any direction to go in, I e-mailed them again about a return shipping label and noting that there was nothing in the description about damage and that I'd like to return this computer. On 07.**.13 I received an e-mail from [redacted] apologizing. She said my issue has been documented and "someone" is working on this and that I could contact her anytime to find out the status of this. (This is also the last e-mail I've received from them). On 07.**.13, I e-mailed "[redacted]" back, asking what the hold-up was with sending me a return label. No response. On 07.**.13 I e-mailed again about the whereabouts of the shipping label and the lack of a response from them. No response. Again, today 07.**.13, I've e-mailed for the location of the return label. I suspect I already know what kind of response I'll be receiving. None...Desired Settlement: I want a pre-paid shipping label so I can send this computer back. A full refund of monies spent on this item. I'd like to know what the breakdown was for them on their end because I'll be thinking twice about buying anything from them again. But at the same time, I don't care, I just want my money back.

Business

Response:

The Dell Optiplex 755 Desktop was sent to you via our supplier and because of that we were unable to send you a traditional RMA. When an item is sent via a supplier we have contact the regarding the matter and they intend to remedy it. This is why you received response you did from [redacted]. Sadly, [redacted] is no longer a part of our customer service team which your emails to her went unanswered and this matter was stalled. Rather than messaging the supplier again I have created a RMA for you to return this device.

I have created sent you return instructions as well as prepaid shipping label for you to return the device. If you need further assistance, please let us know.

Best,

DailySteals Manager

The DailySteals Team!

Review: I purchased a product from daily steals and the product was not as it was described. I wrote an email asking for a refund, they agreed to issue me a refund and sent me a return label. I sent them the package back in January and I am still waiting for a refund. They sent me an email asking me for my credit card info and I responded that I do not feel comfortable emailing that information to them. I said I prefer to do the refund over the phone. They gave me a phone number that does not answer and the voice mail is filled up and then I tried for two weeks and no response and then she told me someone would call me and this was over 6 weeks ago. I have emailed them repeatedly and no response in my last email I stated that if I do not hear from them I am goign to report them and that was one month ago.Desired Settlement: I just want me $35.00 refunded to me. I ordered this for a christmas gift and now it's already May.

Business

Response:

Hello [redacted],We are very sorry for the troubles you have had with this order. We are mailing you a check for the full amount of the order plus $5.00 for the inconvenience. We hope that you will consider shopping with us again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a long time customer with Daily Steals. So far my buying experience has been great and trust has been established between me and Daily Steals. I ordered a high ticket item, an iPad, and it never arrives at my home. I have never had problems receiving items from USPS or UPS. I was tracking the package online and there was some descrepancy in what was reported.

The report had said that a delivery attempt was made and notice was left. No notice was left. Second attempt to deliver the package report the package was delivered. No one was home to accept the package, and the shipper stated that the package was left on the door step. There was no package on my door step.

I requested the shipper, Daily Steals, to file a claim. They refused based on their confidence with USPS.

USPS states that the shipper needs to file a claim to get restitution.

I can't file a claim, and Daily Steals refuses to file a claim. I have already paid for an item which I did not receive.

I feel this is unfair.Desired Settlement: Please refund my money.

Business

Response:

Hello [redacted],

Thank you for bring this to our attention.

I apologize this situation was handled the way that is was, and the agent you were speaking to will be notified of the less than extraordinary experience you received.

At this time I will file a claim with USPS for this package.

Please allow 3-5 business days for me to get back to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 4/**/14 I ordered a 37" umbrella from daily steals. Today 4/**/14 the item is on sale for $7. I asked them to credit me $2 because I don't believe this is fair.

If the Revdex.com can do anything about this I would greatly appreciate it.Desired Settlement: Credit my account $2. I don't believe what they did is fair lowering the price the next day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have made an order on the 11/**/2013 with number [redacted]and the status of it is shipped but I have never received the product till today, then I contacted their customer service multiple times and every time they redirect me to to the carrier witch is USPS and UPS to file a loss claim, But both of the carriers they told me that I have to contact back the shipper since they are the one who ensured the package. And all of what I am getting from the seller is that the package is pending delivery although that a Supervisor from USPS told me its probably lost now (Case ID [redacted]) USPS.Desired Settlement: Either a full refund for the price or send me another unit.

Business

Response:

[redacted],

Review: In December my daughter ordered a IPAD from Daily Steals...When it didn't arrive in the given time frame she tried to get in touch with the company. She has left numerous questions and complaints on their customer service page. When calling the company it says to go to the website for any questions. When I have tried to submit a complaint, the form will not submit. On the customer service page, it says someone will be in touch usually within 24 hrs. We have had no phone calls or emails to get this issue resolved. Since the IPAD didn't arrive when we needed it, it was sent back to the company. We don't know if it arrived and if it did, they have not credited my account.Desired Settlement: At this point all I want is someone to tell me if the IPAD has arrived safely and my credit card will be credited. It has been 2 weeks since we sent the item back.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding DailySteals.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On 5/**/15, I purchased a Dell computer from dailysteals.com through [redacted] using my Chase credit card. This computer was advertised with a one year warranty. In late October, it started acting erratically, so I called a computer tech to come to my house and fix the problem. He told me that the computer’s hard drive is failing, and I need to get another one under the warranty, because it is unfixable.

I tried contacting dailysteals.com on the web by calling every phone number I could find listed for them, but none of the numbers were good. I finally sent an email, and got no response. I tried again and finally got a person who responded that she had sent the problem to someone else to take care of. This has been going on for over a month, and every time I inquire I get a message back that someone else has to be notified and respond. I am getting a runaround and getting nowhere.

I tried to get [redacted] involved, but they responded that it’s past the 180 day filing period for them, and they aren’t involved in warranty issues, but that my credit card company might help. I am not being unreasonable, I want dailysteals.com to honor the warranty and either send me a new computer in exchange for the failing one, or refund my purchase price. At this point, I would really prefer a refund so as to have no further dealings with this sorry excuse for a business.Desired Settlement: I am proceeding with my credit card company to see if I have any recourse there. This business is despicable, and their customer service is non-existent. In my opinion, they should be not be allowed a business license. I bought the computer in good faith from what I thought was a reputable business, and I am being ignored and given the runaround by them. I am seeking a refund of my original purchase price for the return of the defective computer.

Consumer

Response:

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The person responding to my inquiries stated that the warranty was only 90 days. I responded back to him that the warranty was, indeed, 1 year and I had a copy of the website description that I printed when I ordered the computer that plainly stated there was a one year warranty in two different places. I have not heard anything more, and true to what I was told by my computer guy, the computer finally crashed and I was not able to boot up or restore it, so I am on a new computer and the one from Daily Steals is dead now and I am cheated out of my money for my purchase.I am resigned to the fact that I was duped by this farce of a company, but I would like to do my part to be sure that they are not able to continue to operate and keep ripping people off. I realized too late after reading complaints on the web about Daily Steals that they are a sham operation. Live and learn, I guess, too late.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, This unit had a warranty of 90 days. We are unable to further assist with a refund or replacement for this return for this reason.

Review: We had ordered a folding usb laptop table from daily steals 29 days ago.We sent an email to them about a week and a half ago and they responded that they were having difficulties shipping it.I have sent them 2 more emails this week and we have not heard from them.I tried calling their phone number but it says we cannot take your call right now please email us.I'm tired of emailing them and getting no response.We would like to have our product delivered as soon as possible.I will never deal with this company again.

Business

Response:

Greetings,

We are sorry that the tracking information for your order has not updated. Because of this we have deemed your parcel as lost in transit and have issued you a refund via PayPal. The refund transaction ID is [redacted].

If further assistance is needed, please let us know.

Best

DailySteals Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an advertised item on * Dec 2014, I contacted them numerous times regarding the purchase and finally after several inquiries they informed me that it was not in stock and my order had been cancelled, and that a refund would be issued 3-5 business days, I have told twice that a refund was completed (never happened): below is some of the email traffic regarding this issue:

FEB **, 2015 | 09:54AM EST

[redacted] replied:

Hello,

I am contacting you today in regards to your recent refund. We are unable to process a refund for this order as the transaction information is no longer available due to the order being placed in 2014. Could you please contact me with your credit card number and expiration date or a PayPal email address so that my supervisor may issue the refund manually?

Your refund information is as follows:

Order: #[redacted]

Refund amount: $22.00

I look forward to hearing from you.

Sincerely,

[redacted] and the Daily Steals Team

FEB **, 2015 | 02:47PM EST

Original message

[redacted] wrote:

Name: [redacted]Email: [redacted]Subject: Customer Service

re: Order # [redacted] - 03/**/2014

No reply to my last two inquiries....I know $22 is not that much, however it seems a bit ridiculous that I am charged for a item that you don't have in inventory, then take two months to tell me (after several inquiries) that the order was cancelled, the $22 was charged to my Credit card within minutes, but here we are 2 1/2 months later and there is still no credit to my credit card!....

Even though [redacted] replied: JAN **, 2015 | 11:09AM EST

" Hello ,

Thank you for contacting us. My name is [redacted] and I have terrific news!

Cha-Ching! Youâve just been refunded! Thatâs right, a refund in the amount of $22.00 was issued (seconds ago, literally). Please allow 3-5 business days for your refund to reflect back in your account.

If you need anything else please let me know, our team is standing by.

Sincerely,

[redacted] and The DailySteals Team "Desired Settlement: Refund of the monies they charged my Credit Card - and a warning to other potential customers to be wary of this on-line business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two Apple ear pods from this site and product I received had damages on the earpod container which is also part of the product sold. The product was specified new and there was no mention of this being without any new packaging. When I contacted the customer service I was told they will not be giving me any refund or replacements since the container is the one damaged and I was told it was shipped using hassle free shipping as one of the reasons for the scratches.Desired Settlement: I would like to return the product and get full refund or get it replaced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I got my money fully refunded. I wish I did not have to do all this just to get things right. I had to complaint to paypal and Revdex.com to get this resolved which could have been easier if the customer service responded more friendlier and tried to resolve the issue on contacting them the first time instead of saying that it is my fault for choosing free shipping. Thanks to Revdex.com I was able to get faster response from their preferred customer service. My advice to anyone shopping online check Revdex.com reviews before shopping with any online merchants.

Sincerely,

Site is notorious for bait and switch tactics and will reject any return that they want. I ordered a laptop that took 20 days to receive then when I complained that the processor was not the one advertised, they simply rejected by return/refund request with no explanation. I am considering filing a lawsuit and hope no one ever has to experience this joke of a company's customer service department. Avoid at all cost, you have been warned.

Review: Did not receive product in a timely manner, and when I finally did, I received the wrong product and am being told it cannot be returned. See below.Desired Settlement: I ordered some products on August [redacted] for which Dailysteals.com failed to deliver in the time presented at the time of purchase, 7 - 10 business days. After inquiring multiple times via email (no phone number provided), I first received notice they needed an extra 3 - 5 business days, and then after that time expired, only received an "Out of office for a Religious Holiday". I contacted the third party who they were selling the product for, and they sent me the wrong product for which I was trying to return and exchange for the correct ones, only to be contacted FINALLY by Dailysteals.com telling me they can't be returned because they have a NO RETURN policy, even though the incorrect items were sent to me.

Business

Response:

Customer was refunded on 10/**/2013 via his PayPal account, as the items were not shipped.

Review: I had placed an order on 6/**/2013 for victory 2 e cigs . After 12-15 business days I e mailed them about the product and was told there supplier was out and was asked if I wanted a refund , I thought I will wait no big deal its 20 dollars . I look on there web site once a day to see if it has been shipped and on or around 7/*/2013 I see that the same product is being advertised on there can be done to them web site again same product and price so I emailed them again only to be told they still don't have it and if I wanted my money back. Now at this point its for me not about money but what is right and wrong and taking peoples money knowing you don't have what your selling is flat out wrong.tDesired Settlement: The product I ordered.

Business

Response:

Greetings,

Review: I purchased two [redacted] wireless charging pads for cell phones which are defective and do not work. They also have many scratches and are not new. Appear to be customer returns. I have requested a prepaid shippinf label and a refund. The company has not responded despite repeated contact attempts.Desired Settlement: I wish to have a refund and a prepaid ship label to return the defective merchandise.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Order #[redacted] - 12/*/2014

iPad 4 32GB WiFi AT&T LTE (#[redacted])1 x 365.00 = $365.00

The iPad was advertised & avilable on the Daliy Steals web site 12/*/2014 [redacted] 12/**/2014 I emailed Daily Steals asking about my order & was informed it was not available & I would receive a refund in 7-10 business days. I still have not received a refund. I ordered another iPad for $250 on 12/**/2014 which was also supposed to be in stock & it was not. However I was refunded that purchase. I have emailed Daily Steals on 12/**/2014 & have not heard back from them.Desired Settlement: Simply I would like the product I ordered & an imediate credit back to my credit card which posted to my card on 12/*/2014. Daily Steals offered me a discount on my next purchase, but they don't actually have the product in stock that they charged my credit card for. Daily Steals really should not be allowed to be in business. If I'm having this problem others must be having them to. It would be great if Daily Steals would credit my $365 back to my credit card immediately for the 12/*/2014 order, get me the iPad I want & stop doing business.

Their web site claims if you click the "GET IT" button next to the product & it doesn't turn "gray" then they have the product. Both my orders I clicked the "GET IT" button, it did not turn "gray" & I did not get the product. Daily Steals does not answer thier phone which is ###-###-####.

Business

Response:

Customer was refunded 12/**. please have customer verify refund with bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 12/*/2014 I ordered an iPad 4 32GB WiFi AT&T LTE (#[redacted])1 = $365.00 The iPad was advertised & avilable on the Daliy Steals web site 12/*/2014 order # [redacted]. They debited my card even though the product WAS NOT available & told me they would credit the $365 back. Daily Steals did not credit my $365 back to my card for this order.On 12/**/2014 I ordered another iPad 2 32GB WiFi+3G AT&T (#[redacted]) White = $250.00 order #[redacted]. which was also in stock, but they said it wasn't after I placed the order & they debited my card for $250. I called Daily Deals & complained right away & the $250 was credited back & to my card & posted on 12/**/2014.The $365 for order #[redacted] placed on 12/*/2014 HAS NOT posted to my credit card account. Daily Deals is a fly by night, disorganized company that should NOT be aloowed to be in business!!!! I attached PDF's of both the order confirmations from Daily Steals.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please verify refund with bank. Account has already been refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] from Daily Steals called me directly on the phone to help resolve the issue.Thank you [redacted]!

Sincerely,

Review: I ordered some lights (4 sets) on the Daily Steals website that were advertised for $29.00 each for a total of $116.00. My cart showed a total price of $116.00 and my Paypal page showed $116.00 all the way up to the "Complete Order" page. After the order was complete, it showed that they charged me $196.00 ($49.00 each). I IMMEDIATELY cancelled the order (literally minutes after placing it) and got a response approx. 24 hrs. later saying that there was a glitch on their site but it was already shipped from the warehouse and they were unable to cancel it but I could refuse shipment when it arrived and I would be refunded when the item was returned. The package was delivered when I was not home and left at my door, leaving me no opportunity to refuse it. I sent Daily Steals an email the same day asking them what my next step was. They then sent me a reply saying that I could not return the item. I have sent them several emails asking them to be fair about this and either refund me the $80.00 that I was overcharged or accept the package and refund me the $196.00. The only responses I have received since the first one are the automated responses saying, "thank you for contacting us....," and a copy of the shipping invoice. I still have the unopened package and would certainly like for this to be resolved. I have placed several orders with the company and never had a problem until this, and even ordered items after this started until I found out they were going to be jerks about the whole thing. Thanks -Desired Settlement: At this point I would just like a full refund.

Business

Response:

Full refund will be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 pet beds in 1/**/2015 on the website. The items supposedly shipped february [redacted]. When I use the tracking number provided to me it shows 3 day delivery but I never received the product and the company refuses to refund my money.Desired Settlement: I would like a full refund of $46.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered Beats Solo HD Headphones from dailysteals.com and they sent me fake headphones that didn't include a box, paper documentation or a serial number.Desired Settlement: I would like these replaced with brand new real headphones from the advertised company.

Business

Response:

Hello, this item was listed as not coming with a box. That does not make the item fake. If you would like to return them I can create an RMA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I wasn't aware that it didn't come with a box. I'm okay with that but how can Daily Steals explain why there is no documentation papers of any kind or serial number in the place where it should be never the headphone padding. Additioanally Beats is not a company that makes Headphones so low quality that the ear padding fell off the first time I put the Headphones on. The ear pieces also shake around like they aren't on properly. They don't sound like a quality pair of Headphones either. These all lead me to question the legitimacy. This is deceptive to me as the customer.

Sincerely,

Review: Dear Revdex.com,

I purchased Microsoft Office 2010 Professional Plus from [redacted] back in 2011. It worked originally and upon further usage, I kept getting an error saying "unlicensed product". I still have all the paperwork that came with my online order so I contacted [redacted] to verify my product key (this is what you use to confirm that you have a legit product) and they told me that the product key that I have was sold to multiple customers ( which is fraud) and has been flagged as being "blocked". You can only have one product installed per license key. As long as you have the license key to the product you purchased, it doesn't expire. It's valid as long as you have the product. Evidenlty, they ran a scam and sold the same product key to mulitple customers.

I contacted Daily Steals to express my concerns and I was told that they could not assist me.

Email to Daily Steals:

I ordered Microsoft Office 2010 Professional Plus back in 2011. It hasn't been working so I contacted Microsoft and was told that this product has been blocked; because the installation key has been used/sold to/by many others. I'd like to get a refund.

Details of my order:

subject: Sales

message: Dear Sales:

When will I get the product key for this order? Thanks

Order Id [redacted]

Quantity Ordered 1

Item Id 1370

Item Price (each) $99.99

Payment Information

Date/Time 3/**/2011 7:24:42 AM

Transaction ID [redacted]

Item Subtotal $99.99

Shipping Paid $0.00

Salestax $0.00

Discounts ($0.00)

Total $99.99

Shipping Information

Customer Name Stephanie Norman

Street Address [redacted], State, Zip [redacted]

Thank You For Ordering..Desired Settlement: I would prefer a $99 refund for the cost of the unusable product. A license key doesn't expire as long as it's a single owner, installed based on the license requirements (1 computer), and you still own the product key. I have not sold or given this product key to anyone. It is for personal use only.

Business

Response:

This order is 4 years old, customer doesn't show up in our system. We are unable to determine if the customer downloaded software which caused this problem.We will not honor any return. We can offer a 15% off coupon code.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I included all the details regarding the order in my first email. I am attaching the original email that was sent to me. If Daily Steals needs the product/license key, I can provide that too. I wasn't mailed any software, it was sent as a link to download. If I could use the software, I would but Microsoft said it as a matter of fact. It was a SCAM. I just need my money back so that I can use it to buy Microsoft Office from a reliable source. This product/license key is null and void in the eyes of Microsoft and can't be used on any computer in the world!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, As stated, the only amount that will be refunded is $25. If you wish not to accept this offer, there will be no more correspondence. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

With all the good and services you're selling, will you go broke to refund my $99? I would like a full refund or a legal copy of Microsoft Office. 100% of the software isn't working, not 25%.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,