Daily Steals

Review: Ordered mystery grab bag from Daily Steals, which guaranteed satisfaction and offered easy returns. Box included an empty plastic bottle and 3 small kitchen sponges. I asked via email for a refund and was told their refund policy did not apply to this item and that the sales was final despite the description and advertising.

Seller shipped box of no-value items and would not accept return despite advertising "easy returns" and guaranteed satisfaction. Believe their advertising to be false and misleading.Desired Settlement: request refund

Business

Response:

Hello [redacted],I apologize for the inconvenience. I have issued a refund in the amount of $20.00 to the original payment method, which will reflect in your account within 1-5 business days. You may dispose of the items as you wish. We will not need them returned to us.We have updated our listings for the mystery boxes to more clearly inform of the item's content and warranty. We thank you for helping us improve this deal. We value you as a customer and hope that you may continue to do business with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Failed to fill order in appropriate time they are having issues with order.

Request to return the money back in to the account used.

No reply back or respond to the two emails for the order.Desired Settlement: Total refund. Ack in to account.

Business

Response:

Hello [redacted],We are sorry for the trouble you have experienced with this order. Our records show that this laptop shipped and was delivered to you on May [redacted], 2015. You may view shipment details at UPS.com under tracking #[redacted]. Please let us know if you have any further concerns.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Allthiough I have received the lap top. This company has issues they do not offer a buisiness telaphone number and take a long time to ship products without any reply. Wouid not buy from again.

Review: I ordered an item on 4/**. On 4/**, I logged into my account to check the status of the order and noticed my order had been cancelled. I sent the company an email and never received an email back. I have since sent another email and still have not received a response. My funds for the item were never refunded to my [redacted] account. This morning, I contacted [redacted] to help retrieve my funds.Desired Settlement: I would like the item ordered or refund of funds sent.

Business

Response:

Hello [redacted],We apologize for the troubles you have experienced with this order. We have issued you a full refund via [redacted]. We are not sure why your order was cancelled and sincerely apologize for the inconvenience. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered this product. They charged my account and did not deliver the product. I am out $70 with no product. They refuse to respond to my request for information or money back.

Date:11/**/2013

Order Number#:[redacted] Shipping Method:UPS

ItemDescriptionOptionsUnitAmount

Beach Body DVD Workout SetP90X 1$ 69.00

Shipping costs:$ 0.00

Subtotal:$ 69.00

Discount:$ 0.00

Sales tax:$ 0

Total:$69.00Desired Settlement: I want my money back!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently purchased two sets of Egyptian Cotton 400 TC Sheets King Ivory sheets from this company. When I opened the first set to attempt to use them I found that they did not appear to be Egyptian Cotton but some other kind of fabric which was very harsh and scratchy. I knew by the feel of the sheets that these were not as represented in the advertisement on this companies website. I am unable to use these sheets because they are so hard and scratchy. I contacted this company three times with requests asking that I be allow to return these defective sheets because I can not use them. Each time their service department refused to allow me to return the two sets of king size sheet for a refund.Desired Settlement: I want Dailysteals to pay the return shipping for these sheets and to refund the $58.00 that I paid them for the sheets.

Business

Response:

We contacted [redacted] today and informed him of the following:

Review: I purchased a "refurbished" iMac from this company. Upon receipt of the product it was not refurbished however it was used and defective. It kept going to a black screen where as we had to keep re-booting the computer. I notified the company and they told me to send it back. They provide me with a mailing label. Then they sent me an email authorizing me a refund of $389.00, I paid $500.00 for this product. And I want my full refund returned to me.Desired Settlement: a full refund of $500.00.

Consumer

Response:

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have given me a partial refund and not a full refund. I've written to them (on several occasions) regarding a full refund they have not replied to those messages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased three items on June *, 2014 and returned them because they were sold to me as "refurbished". Yet, they smelled of sweat, were scratched, and did not come with the necessary accessories to function properly (extension link). For over nearly four months now I have been emailing (because there is no phone number to communicate with an actual person) I have emailed at least 25 times. Each time, I would receive a return email from a different person, each person would act as though my my credit would not be issued. I have now received credit for two of the three items (each credit was one month apart). My issue is the lack of communication with a longtime customer (I have had this problem in the last item I returned), the ethical business practices (a previous refund was never credited to my account as well), and the fact that I paid for three items that were returned on the same day, after a month of communicating with staff to follow the companies procedures on returned items, and still have not been refunded for the items that were returned nearly two months ago. Never in my life have I had such a frustrating experience with a company's customer service department. I have explained to their department (different representatives;in writing), no less than 15 times, yet each employee regurgitates the same concept of a credit having been issued. The full credit has yet to be issued, and has been broken into two separate transactions, where I am still owed for one of the itemsDesired Settlement: Based on the fact that I have communicated this so many times, even after threatening to contact the Revdex.com, and have yet to be refunded or have consistent communication on the part of dailysteals.com, I am requesting a full refund of my initial purchase of $120, and a letter or explanation on the part of the company. I have never filed a complaint with the Revdex.com and am a previous business owner myself. I am appalled by the service, or lack thereof, I have received.

Business

Response:

Hello,

Thank you for reaching out to me.

I apologize for any lack of customer service and understand your frustration.

I have reviewed our records and I am showing on three items have been returned and I have just issued your additional refund for 40.00.

Once again please accept my apologies for this situation.

Review: I placed an order this morning 8/**/2013 via the iphone app but when I placed the order the app gave me an error message. Meaning the order wasn't placed. I looked further into it and I do not have any pending orders, but when I looked at my bank acct the amount of $26.75 was removed from my acct. Now I consider this an unauthorized purchase because on my order was not placed. I just want a refund and I can not contact anyone at this place. the 888# isn't working and the contact us on the website isn't working as well because I do not have a pending order. I just would like my money back ASAPDesired Settlement: $26.75

Business

Response:

There are no orders in the system for this treansaction. Customers does have other transactions on file, but nothing for this item. Balance would have fallen by this time.

Review: I have contacted Daily Steal you numerous times through your online form and email regarding Order # [redacted] which I NEVER RECEIVED! I received only one automated response which I replied to when the order failed to show up as well. My next step is filing a fraud report with the applicable authorities in your jurisdiction. I have been a long time customer having purchased numerous items without a problem and to be treated like this is just unbelievable.

PLEASE RESPOND REGARDING THIS ORDER IMMEDIATELY! My card was charged on 8/**/15, there is no tracking information on my account and again, THIS ORDER WAS NEVER RECEIVED NOR CAN I GET A RESPONSE FROM YOUR COMPANY USING THE ONLINE FORM or REGULAR EMAIL!

Ordered on 8/**/2015

Two Items:

InstaTrim Compression Shirt

White,X-Large

Item # 3421371

10-Ft Flat Charge/Sync Cables

Micro-USB,Green

Item # 3421372Desired Settlement: Either send the products that I ordered on 8/**/15 or refund my money immediately.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved. Daily Steals promptly issued a full refund upon receipt of the Revdex.com complaint. Thank you for having the only business feedback system that provides resolutions to customer complaints in an efficient and timely manner.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered a desktop computer from them online. The product did not ship and I was never once notified by them of the reason it didn't. I only heard from them after emailing customer service. They continued to give me no concrete answers about the computer and finally after multiple emails, they cancelled the order. Upon cancelling the order, my credit card was not refunded and I am now forced to go through the credit card agency to cancel payment and get a refund. Terrible customer service and questionable business practices.Desired Settlement: I just want my credit card refunded and will obviously not do business with them anymore.

Business

Response:

Dear [redacted],We sincerely apologize for any inconvenience this may have caused you. We were unable to fulfill your order and it was cancelled on May [redacted]. An apology email and $20.00 coupon was also sent to you on May [redacted] in hopes that we could make up for the inconvenience. Because we were unable to automatically refund your purchase, we mailed you a check in the full amount of $149.00 to the shipping address associated with this order on May [redacted]. An email was also sent out regarding this to keep you updated with the refund process. Our records show that the check we mailed you was deposited on June [redacted]. We value you as a customer and we do hope that you may continue shopping with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an ASUS MEMO TABLET in EARLY JANUARY, I received the item and it was DEFECTIVE. The tablet would not stay on, it kept rebooting so I emailed DAILYSTEALS for a refund because I didnt want to take the chance of getting another defective item. It was my first time ordering with them and the time it took them to INITIALLY RESPOND and SEND CORRECT RETURN RMA for shipping was UNREAL. I shipped the item, which I had to PAY FOR THE PICKUP and I STILL HAVE NOT BEEN REFUNDED. I was well WITHIN my 30DAYS TIMELINE for a REFUND, they DO NOT RESPOND to correspondence. They have their merchandise AND MY MONEY, how is this LEGAL?Desired Settlement: I WANT MY MONEY BACK AS THEY ADVERTISE, THIS COMPANY IS AWFUL. THE WORSE PURCHASE EXPERIENCE EVER.

Business

Response:

I am sorry you had a bad experience with your order. Please note that you were sent a free return shipping label on 1/**/15, and we processed the item as received and fully refunded you on 2/*2/15. We sincerely apologize for any inconvenience you have suffered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/*/2014 I've ordered a product that was never shipped to me (Iphone case charger) and was charged for the item. I was patient and when I contacted customer support there was no answer. On the third attempt when I mentioned they will be reported to Revdex.com they contacted me stating the refund has been issued and that I should see it in 3-5 days. It has been 10 days now and no refund. Refund should go to my [redacted] account which is instant and I know it from experience.Desired Settlement: Full refund for the item purchased and not delivered.

Business

Response:

Customer opened [redacted] case and was made aware we are unable to issue refund until case is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a HP EliteBook 14'' i5 Laptop on April ** from the daily steals website for $229. I received my laptop in the mail on April [redacted]. Upon getting it I opened the box plugged it in and installed Office on my laptop. The computer charged for about 8 hours then I unplugged it to use it and it immediately turned off. I plugged it back in and it turned on again. Naturally it seems the battery is no good. I've tried to contact daily steals via email 2 times and still had no response. All I want is a new battery so I can use this laptop for school. I think it's rediculius that after 3 emails and 4 days no one has the decency to return a email or make a phone call. Please help me.Desired Settlement: Since I have already incurred the expense of installing office 2013 home on my computer I would like a new battery that works. If that doesn't correct the issue then I want another computer with office installed on it or the cost of the computer plus the 180 I paid for office 2013 home

Business

Response:

Hello [redacted],We have sent you a return shipping label so that you may return the defective unit to us at our expense. Once we have received and processed the return, we will send you a replacement. We cannot be sure it's the battery that's defective, so we have to replace the whole unit. Here is an article on [redacted]'s website explaining how to transfer Office to your new computer without paying again: [redacted]We hope this helps, and that you are happy with your replacement computer.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still waiting on my new computer to be sent back to me and once I receive it and it is in properly working order I will accept the resolution on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I no longer want this laptop because due to the delay in getting me a replacement (35 days) I had to go to a local store and purchase another computer. I have refused delivery of the product and it is being shipped back to the sender(daily steals)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],As previously requested, a replacement was shipped out via [redacted] tracking #[redacted] upon arrival of your return. However, I do show that you have refused delivery of this package on June [redacted] and it is on it's way back to us. I have issued a check in the amount of $229.00 which will be mailed out to the shipping address associated with the order. The check will be issued by [redacted] and is scheduled to arrive by the end of this week. We apologize for the inconvenience and hope that you may continue to do business with us.

Review: I ordered an electronic cigarette kit from Daily Steals in low tobacco. When I finally received the item. It was Menthol, which I DONT smoke. I contacted the company by email, which is the only way I could find, I received a reply saying it is not their policy to refund & that is what I ordered.

I sent another email saying I had proof of my order & that their decision was a poor one. I then received an automatic reply they were closed for a religous holiday & no reply since. Since they will not fix the error on their part, I decided to report them to Revdex.com and today I sent them an email stating that. All I want is the product I purchased.Desired Settlement: I would like an apology, and the correct item I ordred. If they want the item returned, they must provide funds to return it since I am on disability,I cannot afford the extra expense. Lastly,I want this report to be placed againt them, so they will hopefully better their staffs reply to consumers & to understand how you dont treat customers in the future.

Business

Response:

Customer was refunded on 10/**/2013

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Two problems with this company: I ordered two Ipads that I was fully aware were refurbished. I only received one of them and it came locked with a passcode and had someone's picture on the home screen. More importantly after 3 weeks of waiting I did not receive the other Ipad and was told it was shipped to my old address and then returned to sender. I cannot reach anyone there, because they have no phone number to contact them. The response time to emails is so poor as I am still waiting for a response to where my item is now. They took my payment for both items right away, of course.Desired Settlement: I would either like one of two things: My other Ipad to arrive unlocked and free of other people's pictures. AND TO ARRIVE BEFORE CHRISTMAS, AS I ORDERED IT DECEMBER [redacted]! Or a simple refund through my paypal account. Which ever they can give me would work. Thank you!

Consumer

Response:

Hello,

The business had responded to me this morning. They claim to be resending my product and that it should reach me shortly. After speaking with the representative, she assured me that if I do not receive the product in 3-5 business days, I can get a full refund. I now have a valid phone number and extention. If these things do not pan out I will continue with this complaint. As of now, it seems to be getting worked on. Thank you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Item received with a very strong chemical smell. I don't fell it safe enough to use as part of my daily use. I requested a refund from the web site. Customer service refused with a reason stated final sale item, unable to return. But I did returned so many times before. item shipped to me with nothing but a plastic bag, no booklet, no box, only thing is a strong chemical odor. This is not business. This is robbing.Desired Settlement: I would like to get my item refund. Hopefully Revdex.com can teach this web site that when item involve health issue, please be serious about it.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding DailySteals.com has been resolved.

Sincerely,

Review: I ordered a refurbished Kindle Fire which upon receipt failed to charge properly. After Dailysteals.com authorized a return for replacement and gave me a RMA and return shipping label, I returned the defective Kindle Fire as directed. UPS tracking confirms they received it on July *. No response from company, no replacement or refund issued. Last 2 emails to DailySteals have gone unanswered.Desired Settlement: Replace the unit as promised, or if a replacement is not available, a prompt refund.

Business

Response:

Greetings,

We have issued you a refund for this order and the transaction ID is [redacted]. Please note that the funds have been released from our account immediately however credit card companies do not post credits as quickly as they post sales. The reg E guidelines state the credit card companies have up to 30 days to post a credit. However, most are within 7 to 10 business days.

If further assistance is needed, please let us know.

Best

DailySteals Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Because it took over 3 attempts and nearly 2 months before DailySteals responded to my issue, and they only responded to the Revdex.com and never directly to me, I still feel this is a disreputable company that will no longer get my business, but I consider the issue resolved with regards to further actions needed from the Revdex.com.

Sincerely,

Review: I ordered a computer from daily steals July [redacted]. The order was supposed to be processed and shipped in 7-10 business days as stated in the confirmation email. After this amount of time passed I emailed the company because the order hadn't shipped yet. I told them I could wait until the [redacted], but I was moving to a new city and needed to acquire a new computer for work right away. I was told on July [redacted] they were contacting their supplier. I have emailed 3 times since asking them to cancel and refund my order because I had to buy a different computer because it took too long to be shipped. I was told they could not cancel or refund money until they spoke with their supplier, which has now been 2 weeks since they contacted them. They aren't replying to my emails anymore. I just want my money back for a computer I ordered a month ago that still hasn't even shipped to an address I'm no longer even at.Desired Settlement: Refund

Business

Response:

We are very sorry for this issue. Our vendor indicated the item was sent, but they are unable to provide us with tracking information. A refund will be issued in the amount of 999.99 will be issued immediately.

Review: I ordered several items from this company on the same day Dec. [redacted]. totally $65.00 A couple weeks go by...I inquired about the items. Was told they were on the way. More than weekly I contacted the support and told them that I had not received my items even though I had ordered successfully in the past..AND had ordered again since making this order and received that item. I continued to complain. The site never updated my account information to show tracking numbers and still hasn't to this day though they claim that the items were delivered. They were not....I finally requested to speak to the manager...who informed me...that my only recourse was to contact the Post Office to complain. So when they ship you an item....they do not care whether you received it or not...it is up to you to just complain to the Post Office. If I send a gift to a friend through USPS...I expect it to arrive...I paid them to ship it to the recipient. If that item doesn't arrive....I don't just tell my friend "Oh well...its my policy not to do anything about it...you will just have to call the Post Office to report it yourself" Can you imagine we would remain friends for long? Needless to say I was highly upset with this outcome...and informed this Gentleman that I order many many items online and all of my friends rely on my online shopping skills....I will no longer be recommending his website to them...Desired Settlement: When I make a purchase online...I expect that I will either receive the items I ordered. If this company's suppliers told them "You didn't get your shipment? Oh Well...file a complaint elsewhere, I doubt he would continue to do business with that company. Yet, that is exactly what he told me to do...

When I do not receive items that I ordered from REPUTABLE online business's...which happens from time to time for various reason, an item is no longer in stock for example...or occasionally one doesn't ship. In those circumstances I am either promptly delivered the item that I ordered or a refund to my credit card is is the normal response. NEVER have I heard one business tell me to "take it up with the Post Office" before.

Apparently, this company has so many customers they can afford to lose the hundreds if not thousands of dollars worth of business they would have gotten from me in the New Year. They are therefore aptly named Daily"STEALS".

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A refund was accreditted to my account.

Sincerely,

Review: I wrote to Daily Steals on September [redacted] regarding an item I had purchased - Jabra Stone3 Bluetooth Headset - which did not work. I asked if I could return it for a refund. I immediately received an automated reply that someone would get back to me. I received a reply on September [redacted] from a rep named Kevin who said he would process a refund to my account, which I would get in one to five business days. (I had offered to send the item back, but he said it was not necessary.) I never received it. I wrote to them again on September [redacted] and got a reply on October [redacted] that they would process it again. I still have not received it. I [redacted] the company name to find a phone number, as there isn't one on the site, and when I called, every option leads to a full voicemail account, and you cannot leave a message.Desired Settlement: I would like the purchase price of $27.22 refunded.

Business

Response:

Hello,I apologize for the inconvenience.I have issued a full refund for this purchase. If the refund does not reflect in your account within 7 business days, please contact me immediately and I will take care of this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although it has not yet been seven full days, there is still no sign of the refund. This is the third time it was promised, and still not yet received. I will continue to monitor my account, but I am not hopeful that it will appear.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We apologize for the inconvenience. Your refund was processed via [redacted] on November [redacted] and should reflect in your account now. Please let us know if you have any questions or concerns.