Daily Steals

Love Daily Steals, had a great experience!

Revdex.com:At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Company delivered conterfeit goods that were non functional. Customer service took 5 days to respond and would not pay return shipping. Deplorable.

Customers issue was handled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Hello, [redacted] has a page how to do a refund for a dispute: [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Item shows delivered under UPS tracking#[redacted].

Ridiculous company. If you buy anything, expect no sort of communications. Expect almost a month for your item to get to you.
Shameful company!

Hello, 
I apologize for the delay. We were out of the office due to religious holidays. I show your issue has been taken care of by [redacted] as of 09/**

Customers order was added to our supplier contact log on 12/**. Can take up to 12 business days to receive a resolution. Customer was informed.

Hello,
We apologize for the inconvenience. I have issued a full refund via [redacted] for this purchase which will reflect in your account within 24 hours. Please let us know if you have any questions or concerns.

Customer has contacted us through the holiday season. Away messaged indicated we would be back January *, but customer continued to send emails. At this time customers complaint will be logged with our dropship supplier and will be notified when a resolution is received.

Revdex.com:At this time, I have not been contacted by Daily Steals regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They want me to pay for shipping on the sheets for return.  I have an 8" thick mattress.  They want me to jump through hoops to get pictures for them and even then, they wont take the return on the one that was opened to check the fit.  How can I determine it is defective without opening the package and checking?  Easy answer...you cant.  This is common sense.  Long and the short of this issue is an unreasonable company wanting customers to go through extrodinary lenghths while making the process as difficult as possible and accepting no responsibility for the product they sell. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I tried ordered Apple MacBook MC516LL/A from company website - [redacted]. I've paid via [redacted] and when it redirect me to the company website to confirm an order error had occurred on the website, [redacted] account had been charged and confirmation/notification hadn't received.Desired Settlement: A product delivery or refund.

Business

Response:

[redacted],I am sorry for the error you received on our site. I am trying to process the refund but it looks as though the transaction is under dispute. [redacted] doesn't allow us complete the refund while the transaction is in dispute. This is [redacted]s rule and not ours, and we do not have the ability to override this. We would love to refund your money ASAP, so please remove the dispute, let us know, and we will complete the refund immediately. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello, [redacted] has a page how to do a refund for a dispute: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer is correct; we did not know we could do this. I have followed the instructions and fully refunded the customer. See attached screenshot to verify that we have done so. The customer should have gotten a refund email by now, which you can verify with him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/**/2014, based on a friend's recommendation I ordered some products from the Daily Steals website for a total cost of $203.15 once the first time order 15% off discount was applied. Items purchased were: 3 - outdoor motion sensor lights, 3 - Swan Video Surveillance Cameras, 1 - Swan DVR and 1 - TV Mount. Once I received the products and tried to use them, 3 of the 4 items were defective of not operable so I began the process of trying to obtain a RMA so that I could return the products back to Daily Steals. When I went online in the website to obtain the RMA, my order history was gone so I emailed via the contact us tab and informed Daily Steals what was happening and that I needed assistance. Soon after I received and email from a lady at Daily Steals named [redacted] and I have communicating with her since then. [redacted] issued a $33.15 credit for the 3- motion lights and told me to dispose of them so it would not be necessary to send them back, and she sent me an RMA for the other products so I thought. On 8/**/2014, I went to [redacted] in [redacted] and send back via UPS Tracking # [redacted] the 3 - Swan Surveillance Cameras and the Swan DVR. UPS shows that the box arrived at Daily Steals in [redacted] on 8/**/2014 at 10:10AM and a person named [redacted] signed for the package .

I have send at least 25 emails to [redacted] since I began the this process of returning the products so that I could be issued a refund for my purchase. [redacted] is very short and only takes care of one thing at a time. I have asked her for a phone number so that I can speak to a [redacted] or someone who can better help me and she has not sent me a phone number. I keep telling her in the emails that there were 4 items in the box and she only issued a credit for the 3 surveillance cameras and not the DVR. This afternoon I hit my limit with [redacted] and told her that I had contacted my bank so they could assist me in getting my credit back for the DVR and that I would also be reporting her and Daily Steals to the Revdex.com for their lack of service.

What I am now owed is $95 less a 15% discount which equals $80.75. On 8/**/2014, is when I began the process of obtaining and RMA and credit for my purchase and we are now 8/**/2014, and this issue has not been resolved.Desired Settlement: I want a credit of $80.75 to be issued ASAP to the card that I used to make my purchase. I don't want to have to deal with [redacted] or Daily Steals anymore ever again, and I want for this company to be b;e reprimanded for their lack of business integrity and service. They advertise that it is easy to return items, but it is not. Why did they remove my order history from their website in the first place, because of this it has made my return even more difficult. I don't know what kind of business practices this company has or how they train their people, but [redacted] lacks customer service skills. I have to keep repeating to her in my emails everything that I purchased and she just ignores what I tell her and focuses on one item at a time. I get the impression that she thinks that if she gives me a hard enough time I will give up and let them keep my money, but I will not give up. I know that I returned the items because they were not operable and I am due a credit. I want my credit immediately.

Business

Response:

Hello,

I would like to first apologize for the service you received and will do my best to have this issue resolved.

I show your order number#[redacted] was received under UPS tracking#[redacted] and a refund was issued. However, for order number #[redacted] we have no signs that the package was shipped back under tracking#[redacted].

I understand you state you mailed the items back together in one box, but after speaking to UPS they state that isn't possible due the label created for your return would not have covered the shipping cost. For both orders the label to ship the item back would have need to be 12lbs.

For order#[redacted] the 3 items weighed in at 7lbs and that's weight of the returned package based on UPS information (see attached)

Is it possible you may have not included the second item in your return?

I look forward to assisting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All 4 items were in the 7lb box because you only sent me one RMA and at no time did [redacted] specify that she was going to send two separate RMA and for me to send the items separately. All along [redacted] has been playing games giving me bits and pieces of information making me waste time repeating myself email after email.

When I went to [redacted] to send the package I had 2 separate boxes with the RMA attached to both boxes, but the [redacted] clerk told me the RMA could only be used on 1 box. I immediately asked her for a bigger box and she gave me an empty office paper box and helped me combine all 4 items into that one box. We placed the DVR in the box in the same white box it came in, and opened the box where the cameras were in and placed them in the bigger box. The cameras were all in there original white box as well. There was a total of 4 boxes placed inside the box along with the RMA Form listing all 4 items and the explanation of why they were being returned. Someone needs to verify with [redacted] what was in the box and of he is a person of integrity he will verify that there were 4 white boxes contains 3 surveillance cameras and 1 DVR.

Also, why is it that only today after I placed my complaint dis someone respond mentioning that the DVR could not have been in the package received on 8/**/14? I have been complaining and ask for my credit for about 10 days and this is the first time that I see anything about a 2nd RMA or that they have acknowledged anything about the DVR. Why would I want to keep it if it doesn't even work, you sent me junk and I returned it to you, now I want my money.

I have about 25 email conversations between myself an [redacted] and will be glad to provide them to anyone to prove what I am saying is true. This company is unprofessional and has no clue how to provide customer service. If my order history would not have been removed from the website perhaps this process would have been a lot different, but it had been a stressful ordeal that once I get my money I want nothing to do with them ever again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund has been issued for 80.75 to card ending in [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: December **, 2014 ordered Apple 13.3'' Macbook Pro (#3163140)

1 x 629.00 = $629.00 from DailySteals

Opened box for birthday April **, 2015 Received a received a MacBook Pro (15-inch, Mid 2010)

It overheats, the battery gets horribly hot, the screws on the back feel like they are going to come out.

It restarts randomly. Have tried to make it work but it is impossible.

Dec ** 2015 finally found an online contact form to tell them about the problem received a MacBook Pro (15-inch, Mid 2010)

It overheats, the battery gets horribly hot, the screws on the back feel like they are going to come out.

It restarts randomly.

Dec ** 2015 Their reply:

"[redacted]"

Jan **, 2016 I replied that "This was not a [redacted] purchase"

Feb *, 2016 They replied:

"[redacted]"

I do not believe that I will be contacted and it will be a big runaround.Desired Settlement: I would be open to giving them back the computer and getting a full refund

I would be open to an exchange for the proper and fully working in mint condition computer.

Business

Response:

Hello, This unit's 90 day warranty has expired and we are unable to further assist with a replacement, refund, or return.

Review: The website advertised "luxury sheet set 6 pieces", described the items as soft/comfortable micro fiber equivalent to high quality hotel bedding (400~500 thread count). However, what I received is some pieces of cheap linen that is almost see through, very hard, and probably not even close to 100 thread count. I ordered the ivory, where the website showed creamy white color, but the actual color received is more like yellow.

Contacted the seller twice, took almost two weeks to respond. They only agree to take back with 15% restocking and I have to pay return shipping, which is probably going to cost me $10 to return this $20 sheet set.Desired Settlement: On such inferior product, they should be offering free return shipping and full refund.

Consumer

Response:

In regards to complaint ID [redacted], Daily Steals have contacted me directly and refunded the full $20 purchase (no restocking fee or return shipping required). This resolution is satisfactory to me and the matter is consider resolved.

Thank you very much for your help.

Sincerely,

Review: Daily Steals has taken my funds for purchases but failed to deliver said purchases. I have attempted to reach out to the business on multiple occasions for almost a month. To date, I still have not received a refund or the products which I purchased from this company.

Order #: [redacted]

Order ID: [redacted] Date ordered: December [redacted], 2014

Items Ordered:

Printed Fur Lined, Green Aztec

Small/Medium

Total: $12

Printed Fur Lined, Black/Snow

Small/Medium

Total: $12

Only the Printed Fur Lined, Black/Snow arrived; late. The item does not fit, as its actual size is equivalent to a Extra Small/ Small, not the Small/ Medium that was ordered.

Order #: [redacted]

Order ID: [redacted]

Date ordered: December [redacted], 2014

Items Ordered:

LCD Digitizer Replacement Kit

Total: $22

This order was never received. When I contacted Daily Steals via their portal to inquire on delivery, I was told to "allow an additional few days for this item to ship and tracking information to become available." Upon checking status though their portal The order now showed that the item had been delivered but it was not. I tried contacting Daily Steals again but they have not replied, after multiple request.

I requested a full and immediate refund for both the item that did arrive (Black/Snow leggins, $12), the item that never arrived (Green Aztec leggins, $12), and the LCD Digitizer Replacement Kit ($22) for a total of $46.

This is the third order from Daily Steals that I had issue with. This has been a very poor shopping experience. The lack of communication and commitment from Daily Steals had brought unwelcome stress during what has normal been a joyful season. I would like to quickly put this matter to rest so that I can move forward with my holiday.

As one of the orders contained a defective product, missing items, and arrived late, I will not bare the cost of return shipping.

I've requested a prepaid method for expedited shipping.

My request for a refund was denied and further efforts at communication have been met with silence.Desired Settlement: I would like a full and immediate refund for both the item that did arrive (Black/Snow leggins, $12), the item that never arrived (Green Aztec leggins, $12), and the LCD Digitizer Replacement Kit ($22) for a total of $46. I am willing to ship back the one incorrect and unusable item that was received (Black/Snow leggins), provided that Daily Steal bares all cost involved for expedited return shipping (2 day or less), and issues a full refund on the same day that the package shows that it has been received by the shippier.

I am not willing to wait weeks for a reply, as has been the case thus far.

Business

Response:

Customer sent a complaint in on December **. On December **, customer was sent information informing them that their request will be sent to the supplier for a resolution and to allow 7 business days for a resolution. (please see attached) Customers request will be handled based on the guidelines provided. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Daily Steals own site shows my request as "rejected" in regards to the $24 order for two pair of leggings, and there was never a response to my refund request for the $22 order for the LCD kit. There was no option on the businesses site to even request a refund, and all my emails requesting a refund have been ignored by Daily Steals.After careful consideration and review of other Revdex.com complaints, I've come to the conclusion that Daily Steals commonly employs stall tactics when facts about it's disreputable behavior are made apparent. Until I received a full refund, I will not consider my complaint resolved.

* See attachment

Sincerely,

Business

Response:

Wonderful! Please let us know when you see your refund.

Review: I purchased a King sized Nite Tees Jersey Sheet Set in Blue (advertised with a 1 year warranty) for $35.00 from DailySteals.com on 01/**/2014. I received the product in the first week of February, and found that the pillowcases (lilac) were a different colour from the sheets (blue). I also noticed that the threads on the edge of the sheet were fraying out and had started to unravel. I contacted their customer service on 2/**/2014 and sent them pictures of the issue on 2/**/2014. On 2/**/2014, the customer service agent replied that the best they could do was offer a 20% refund on the price of the sheet but they could not take it back for hygienic reasons. I replied on 2/**/2014 that while it can be understood why they would not be able to reshelve the sheets, a 20% refund was not a fair resolution, as I might have to throw them out based on their current state. I have received no reply since then.

I also ordered a Philips Clip-On Headphones for $9 on 2/**/2014 which I received a few days later. It seems the item may have been sitting in their warehouse for a while, because the cover for the earpiece has already started to crumble. One has disintegrated to a point where it fell completely off.

Both items are within 30 days of receipt. Per their website: "Damaged, defective or incorrect items can be returned within 30 days of receipt. All items must be returned with original packaging and accessories. Upon receipt, your return will be processed. If item is defective, damaged or incorrect a full refund will be provided." I logged onto their website 2/**/2014 and tried to request an RMA for both items from my online account. I saw this morning that they denied both requests.Desired Settlement: A full refund of $43.00 for both items (per their terms)

Business

Response:

Hi [redacted],

I've attached copies of our previous correspondence.

It is my understanding that this matter was resolved to your satisfaction. If there was an issue with your refund, please let me know.

Thanks,

Daily Steals

Review: Company advertised a high quality of product and delivered the lowest quality on the market. The item read luxuary linens; high thread count, soft to the touch. The product received was maybe 100 thread count, rough on the touch and almost see through. When ask to take the item back they refused.Desired Settlement: Credit back to card or refund.

Business

Response:

Customer has been refunded in the amount of $20.00 to his PayPal account.