Daily Steals

Review: I filed a complaint with Daily Steals regarding a product I received on January [redacted], 2014. The complaint was filed January **, 2015, and it was in regards to a computer I purchased through Daily Steals. Under normal use, the hardware completely failed, and the computer stopped working entirely. After contacting Daily Steals, they informed me that the warranty (really just return policy) was 90 days. I responded, letting the representative know that since the product was sold to Massachusetts, there is an implied warranty of reasonable length. Every manufacturer warranty on a computer is at least 12 months (often times longer). Since the computer failed within 12 months (actually failed 2 weeks prior to the complaint, as I was trying to troubleshoot the issue on my own), it is only reasonable that I be refunded my money. The product does not function as intended.

Beyond that, it was advertised as having built in WiFi and Bluetooth, neither of which are present on the machine. I complained about the WiFi when I originally got it, but figured it was worth buying a $20 adapter rather than paying for shipping to return it. The issue with the Bluetooth, however, I did not discover until trying to buy a bluetooth keyboard just recently. I also brought this up with the representative, who stopped responding to my emails past the first one.Desired Settlement: I would like to be able to either return the computer for a replacement or receive a full refund upon return.

Business

Response:

Warranty for this item expired 90 days after receipt of the item. No refund will be given. We are not in Mass and are not responsible for any laws within the state.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your policy explicitly states:Some states do not allow the disclaimer of implied warranties so the foregoing disclaimer may not apply to you. The implied warranty of fitness for a particular purpose means that the seller has reason to know of the particular purpose for which the consumer wants to use the goods, and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods. All HP warranties range from one to three years. Therefore, it is reasonable that the product produced by HP would be in good working function within the one year mark. It does not matter that your company does not reside in Massachusetts. Your own policy states that implied warranties by state are withheld.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry with the problems you have had with your product. Unfortunately, as we previously stated, this was very much past the 90-day warranty period for a refurbished item, which was clearly stated on the product listing. Furthermore, the law you cite applies to manufacturer warranties, and we are clearly not the manufacturer of the item. You would be best served by contacting the manufacturer of the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to the Massachusetts Attorney General:In addition to any express warranties that a merchant makes about the goods it sells, implied warranties also protect consumers. Massachusetts law creates two implied warranties that no business may limit.The implied warranty of merchantability means that a product must work as intended for a reasonable time. For example, the microwave will heat food.The implied warranty of fitness for a particular purpose means that the seller has reason to know of the particular purpose for which the consumer wants to use the goods, and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods. Under this rule, the goods must be fit for that purpose, for example, the bike you tell the business that you want for off-road biking will be suitable for riding over rough terrain.If the product is defective at purchase, or becomes defective during the period of the implied warranty, both the seller and the manufacturer are responsible for making it right.Under Massachusetts law, a merchant cannot sell a product "as is." A store's regular return policy does not apply in the case of defective goods.[redacted] As you will see, " both the seller and the manufacturer are responsible for making it right." I don't believe this is up to interpretation. According to the law, it is up to both you AND the manufacturer to make it right. If that means you contacting the manufacturer and getting compensated, then that's what it means. It is by no means my responsibility to contact HP regarding a sale made by Daily Steals.Law regarding implied warranty in Massachusetts:[redacted]

Be advised: If you do not resolve this issue, I will take legal action.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 3 items from the company. My card was immediately charged for the full price. The items were sent separately. I have finally received two of the items. There is one item that has never been sent. I have sent countless messages to them with no responses.Desired Settlement: At this point I would like to have the item purchased or my money back.

Business

Response:

Sorry to hear you emailed us with no reply. I don't show any emails in our system from you. Have you emailed [redacted]? I show this order was back ordered, but should ship today. An email was sent out on January [redacted]

Review: I have ordered 2 Mystery boxes, which I was aware that I would be receiving Items I do not need. But when I received the 2 packages, one of them contained broken, incomplete items, and items which were clearly used. The fact that used items (trash) could be included was not listed in the description. I have asked for a full refund on 1 of the boxes but they are denying that the items are incomplete and constantly remind me that on the listing it stated no refunds. The information was not clear to the consumer. They are agreeing to only give me a 5 dollar store credit. I have many emails in which the [redacted] is stating her [redacted] cannot give me a full refund.

If needed I have several emails with pictures of the products that were damaged and clearly usedDesired Settlement: I would like an apology and a refund. I buy a lot of products from this company and very disappointed in their conduct in this matter

Business

Response:

Hello, I'm very sorry to hear you received item that were damaged and will do my best to endure this issue is resolved. Can you please send pictures of the items you received? I look forward to assisting you.

Review: On July *, 2013 (Order#[redacted])- I purchased 2-pk Enamel Booster Pen for $7. When I received the product, it did not look anything like the picture in the advertisement. I contacted them and requested a replacement for the correct product. They emailed me requesting that I email them a picture of the product that I received. I emailed them the picture that they requested.. They emailed me back saying the item was no longer in stock. They did refund the $7 for the July *, 2013 order. On August **, 2013 (Order # [redacted])- I made another purchase for the 2-pk Enamel Booster Pen for $10. When I received the product, it did not look like the picture in the ad. It was the exact same product that they had mailed me in error for my July * order. Once again, I requested a replacement. I took a picture of the product that I received, and emailed it to them for them to see that it wasn't the product they advertised. They would not replace it with the correct product, nor would they refund my money this time as they had done previously with my July * order. They emailed me saying that I did receive the correct product. I offered to return the product that they sent me and they rejected my request. On August **, 2013 I emailed them telling them that I was disappointed that they mislead and cheated me.Desired Settlement: I would like a refund.

Consumer

Response:

At this time, I have not been contacted by DailySteals.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customer refunded, and apology letter sent with coupon code.

Review: I purchased a refurbished Dell laptop on 12/**/2014 and received the product on 1/**/2014. After fully charging the laptop, I disconnected the charger and the laptop immediately shut off. I plugged the charger back in and the battery indicator light began blinking blue and orange. I was able to power the laptop back on but if the charging cable is not plugged in the laptop will not stay on. There are no error messages in the operating system about the battery. Windows states the battery is recognized as being plugged in and fully charged. To avoid any damages, I shut down the laptop, unplugged the charger and put everything back in the box. On or before 1/**/2014, I sent a message through the Daily Steals mobile app requesting a refund and received this reply,

"After reviewing your order, we have decided that no action will be taken at this moment because:

- Hello, Thank you for contacting Daily Steals. I apologize for any inconvenience. As your order was shipped by the supplier and not from our warehouse, we are unable to proceed with this order normally. However, I have contacted the supplier regarding the issues with your order and should soon receive information about how they will resolve this matter. Once I have this information, I will certainly contact you. Please allow 3-7 business days for this process.

If you have any questions please feel free to contact us at [redacted].

Regards,

The Team at [redacted]

On 1/**/2014, the seventh business day, I sent an email requesting an update. I received a reply stating that a supervisor has contacted the supplier to resolve the issue. On 2/*/2014, I requested an update, which went ignored. I sent another email on 2/*/2014, which was answered on 2/*/2014 stating that the supervisor is currently working with the supplier for a resolution.

I don't see why Daily Steals will not accept the return and deal with the supplier after settling the issue with the customer. I had no way of knowing my product would come from a supplier instead of Daily Steals. To me they are one and the same.Desired Settlement: I would like to send the laptop back and receive a refund for the purchase price plus the cost of shipping it back.

Consumer

Response:

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:

On March *, I received an email from dailysteals saying the issue is being escalated to upper management and they are hoping to have a resolution this week. Considering March * was a Thursday, I could only assume they meant the week of 3/*/15 - 3/*/15. That was the first time anyone has contacted me since February * while ignoring three of my emails. This issue is not resolved because dailysteals claims they are working with the supplier but has not informed me of any resolution. Email pasted below.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

After several weeks dealing with this business, reporting the issue to my credit card company and to the Revdex.com, I have finally received an email stating I will be receiving a refund for the laptop.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an iPad from Daily Steals. I selected my wireless carrier, which is even documented on my receipt as well as in my online order history, yet they sent me an iPad for a different carrier. I cannot use this iPad and this was not my error. I have attempted emailing them several times and have attempted to call (unable to leave voice message as mailboxes are either full or I am disconnected) but have gotten NO response from anyone. I have $330 invested in this iPad and am unable to do anything with it. Initially I had just wanted to exchange for the iPad I had ordered but if this is how they take care of their customers, I just want a refund. I initiated that process but have to wait for a response for that as well and have received nothing.Desired Settlement: Immediate instructions for return and PROMPT refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The order received was not what I ordered. I provide pictures of what was received and Daily Steals has yet to respond or acknowledge their error. I ordered Large and was sent Medium!Desired Settlement: Originally I was asking for an even exchange. But now I want to receive a full refund and have no problem returning the I mistake!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: 9pk Woven Boxers (#[redacted]) ; Medium ; 1 x 21.00 = $21.00

Order Date: * Nov 2014

Reported that the items received were defective with photographs taken from my camera phone. [redacted] from Daily Steals replied saying they were shipped by a supplier and that I should soon receive information abut how it will be resolved. However, I never heard back and received no response to a follow up message.

---

NOV **, 2014 | 04:50PM EST

[redacted] replied:

Hello,

Thank you for contacting Daily Steals.

I apologize for any inconvenience.

As your order was shipped by the supplier and not from our warehouse, we are unable to proceed with this order normally.

However, I have contacted the supplier regarding the issues with your order and should soon receive information about how they will resolve this matter.

Once I have this information, I will certainly contact you.

Please allow 3-7 business days for this process.

Sincerely,

[redacted] and The DailySteals Team

NOV **, 2014 | 11:36PM EST

[redacted] replied:

I received the items. Though they came in a packing, once opened all

items has threads coming out. They appear to be some sort of export

rejects or defective items.

NOV 18, 2014 | 11:29PM EST

Original message

[redacted] wrote:

Name: [redacted]Email: [redacted]Subject: Customer Service

Order ID: [redacted]

Item Title: 9pk Woven Boxers

Request reason: The item received was defective

Type of request: I want a refund

Order ID: [redacted]Desired Settlement: Exchange or Refund is acceptable because what I received is junk and it is of no use to me.

Business

Response:

Refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a watch, a Puma Women's PU102452007 costing $56.00, on 5/**/15. I did not feel the item I received was the item that was described and I requested a return on 6/*/15. I have not received approval of the return and today I checked the website and saw that the return was "rejected". The site has a 30 day return policy, with a 15% restocking fee. I was asking for a waiver of the 15%, but otherwise, the return policy is for any reason.

I would appreciate your help in getting a refund of my $56.00Desired Settlement: A refund of the purchase price of $56.00

Business

Response:

Hello [redacted],We are sorry that you have had a negative experience with us. As explained in our emails to you, your return request was not denied, but was pending. I have issued a refund in the amount of $56.00 for this order, which will reflect in your account within 1-5 business days. We will also be sending you return information so that you may return the item to us at our expense. We value you as a customer and apologize for any inconvenience this matter may have caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Actually, I am no longer interested in a return. My bank issued a credit for the full amount. However, I am not withdrawing my complaint with the Revdex.com and I will be sending this email to them. This process has been absolutely ridiculous. You have a 30 day return policy. I purchased the watch from you, not from the supplier, therefore, you are responsible for the purchase and the return, especially with a 30 day policy. In addition, the return was denied. When I looked at my account on your website because of the inordinate amount of time, the status of the return said rejected. It is unfortunate that it took a complaint to the Revdex.com to get any responsible action on your part. Obviously, I will not be ordering anything from your company again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered product from company 1/**/15. They have a 7-10 business day shipping policy. I still have not received the items. Emailed several times, [redacted] is the one who relies and at first kept telling me I needed to wait longer. As of 2/* she has stated it is s problem with their supplier and they need 10 business days to contact them. I have repeatedly asked for a refund. No one EVER answers the telephone, all the mailboxes are full so you cannot leave a message. They are refusing to refund my money which is the only solution I will accept at this time.Desired Settlement: My money back

Business

Response:

I am sorry for your bad experience with your order. We fully refunded you for the unshipped orders on 2/**. I am very sorry for the extended delay in resolving your issue. We have fixed our problem resolution process and hope you will consider purchasing from us again. Please let me know if you have further concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They NEVER issued a refund despite sending me emails stating they would I finally had to go through [redacted], make a claim via them and after Daily Steals did not respond to their request for information I was issued a refund via [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer reversed the [redacted] charge before we refunded. This is why she did not see the refund when I issued it; she got her money back 2/**. Our system OK'd the refund because it saw that the money was already refunded. Attached please find the screen shot of our [redacted] account indicating that the charge was reversed. I understand that we took too long to ship but I am not sure what outcome the customer wants when she already got her money back months ago, and is saying she is still waiting for her refund. We cannot double-refund her.

Review: I ordered a 23" HP debranded monitor on 07/**/2013, order number [redacted]. On the DailySteals site it states shipping can take anywhere from 7-10 business days. I waited 16 business days before contacting them asking if my item was going to be shipping anytime soon, saying I was aware it could take up to 7-10 business days but I'd already waited longer than that. I received this in response:

Thank you for contacting us at the Customer Service Department about the status and shipment of your order.

We know it can be an anxiously long wait, but we want to make sure everything is perfect before we send it to you!

Per our FAQs,

DailySteals orders typically require up to 7-10 business days to process before being shipped.

If your package has left our warehouse, the tracking information will be available immediately through your DailySteals Account, under "My Orders" and you will receive and email with your tracking information.

Please keep in mind that tracking updates can take up to 48 hours to appear on the carrier's website.

Thanks so much for your patience!

The DailySteals Team

All that did was restate what I said in my email to them and didn't answer my question in the slightest. I emailed them again on the [redacted] of August, asking again if my order was ever going to ship and if they were actually going to give me a real answer as opposed to an automatic message. I received a response 5 days later with the same exact response I had received before. It's now been 22 business days and my order still has not shipped.Desired Settlement: I want DailySteals to actively attempt to be a better company. 190 complaints and not Revdex.com accredited? Signs of a poor company. I also want my order shipped practically now and I want to hear from a real person when the order has shipped or will ship. I've waited MORE than long enough.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 1/** a purchase was made through the website dailysteals.com. Order #[redacted] was made for $279 for an iPad. Shortly after the order was placed I recived an email saying there was an error causing the wrong price to be listed and my order had been voided. I had been working with a representative whom had identified themselves as the [redacted]. This representitve was mostly unhelpful. He offered a minimal and insufficient coupon. I countered with several offers of my own which were declined. At this time all I would like is to be refunded. It is clear they have no intention on fulfilling my order. But they have yet to refund me 2 weeks later. Multiple times the [redacted] said I would be refunded. This has not happend yet. Thank you for any assistant possible in resolving this situation.Desired Settlement: Either provide me with my product ordered or refund me in full immediatly

Business

Response:

Customer Refunded.

Review: I purchased a phone online through dailysteals.com as a gift for my boyfriend. The company failed to issue the product and I contacted them 3 times before someone responded to me that the item would be sent. The phone arrived worn on the face of the phone. The product was a Verizon phone and we have [redacted] for our service provider. We had to pay for an access code for in order to use the product. This was $14.99 plus tax ([redacted] can be contacted at ###-###-#### to confirm). Since having to wait so long to receive the phone and after paying for the access code through our provider, my boyfriend decided to keep the phone even though it was worn. But then the phone began to shut off while in use, even with sufficient battery power. The one instance where the phone shut off, it was Labor Day and my boyfriend did not wake up in time for work - because the phone had shut off and his alarm was not able to sound. Because of this, he lost out on over $100 of his pay for that day as per his employer's policy on being late on a holiday work day. So we contacted dailysteals.com, twice. We were told that we could return the phone and that a replacement would be sent. This will cause great inconvenience because now we will have to obtain a sim card (which takes time to be mailed) so that my boyfriend can use his old phone while we return dailysteals.com's defective phone. I requested that the company at least comp the fee that we will have to repay for a new access code for when we receive the replacement phone and wish to activate it. Initially I was contacted by a representative who requested Straight Talk's contact info for in order to confirm the amount of an access code. A few hours later, another representative contacted me to say that dailysteals.com would not be covering this fee.Desired Settlement: I would like for dailysteals.com to mail the replacement phone prior to me returning their defective product so that we can avoid the trouble of obtaining a sim card and waiting (up to 24 hours) for activation of my boyfriend's old phone. Also, I would like for dailysteals.com to cover the cost for another access code that we will have to purchase - only because we have originally been sent a defective product. I would like for dailysteals.com to respond in a timely matter as we have 2 young children and my boyfriend and I need access to personal lines of communication at all times.

Business

Response:

We sent the customer a refurbished phone as ordered (which indicates it being a bit worn). The customer received an RMA (meaning we would for the phone's return due to its battery problems) but the customer would like the phone sent prior to returning the phone which is against our policy.

Review: Ordered a sheet set from the Business, which is not as described and is defective. I filed a request for to return the item, and the Business has been completely unresponsive.Desired Settlement: $20.00 refund.

Business

Response:

Hello,

I apologize, but I do not show any correspondents in our system regarding this order.

I have issued a refund for the amount of purchase.

Review: I have ordered and paid for an item from this business. The money has left my bank and was transferred to this company.

I have emailed at least four different times within the last month asking for a shipment information or any other update that would inform me on when to expect the item. I have tried to call the company and all extensions lead to a [redacted] who's voicemail is full. I have not heard back from this company at all.Desired Settlement: I would like to receive the item I paid for in a reasonable timeframe.

I would otherwise like to know what my next steps might be if there is no resolution since I am in California.

Thank you kindly,

Business

Response:

Dear [redacted],We sincerely apologize for how this matter was handled and for any inconvenience this may have caused you. We were unable to fulfill your order and have cancelled your order and refunded you for the full amount of this purchase, $30.00. Your [redacted] account should show the refund at this time. I will also be emailing you a $20.00 coupon in hopes that we can make up for the inconvenience. We value you as a customer and we do hope that you may continue shopping with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the outcome. Although I had hoped that the business would honor the sale and ship the product that I bought and paid for during their special steal-a-thon. I remain concerned that it is a very bad business practice to put on these special sales and then not respond or honor them. I would be the first one to agree that buying a smartwatch at that price would have been awesome but a sale is a sale. I will reserve my judgement and my future business with this company until I see the promised $20 coupon(s) in the email that was submitted to you but not directly to me. My assumption is that this is another company gimmick that will not be followed through either.

Sincerely,

Review: Bought some supposedly designer sun glasses from them and got fakes $.99 cents sun glasses instead. Bought a massager and it was used, inoperative and even the batteries were missing. I'm still waiting for some bed sheets which I don't want anymore because I'm afraid they will be used or probably worth $5 dollars. I have emailed them twice and no answer and when I click on a link they supposedly offer if you encounter any issues with the items, doesn't work at all.Desired Settlement: I want to return everything and just get my money back. I don't want to receive the rest of the merchandise, I don't want anything else from them. I have never felt so deceived in the more than 10 years I've been buying online. This is just plain ripoff.

Business

Response:

[redacted],I am sorry that you have had such a bad experience with our company. The $16 plastic Kenneth Cole sunglasses you purchased are NOT 99c fakes, but I will be happy to refund you for those since you are so unhappy with them. You don't even have to return them. The pulse massage system was supposed to be new, so if you did indeed get a used one, that's very appalling and I sincerely apologize. We have never had this kind of complaint with this item before. Once again, You do not have to return it, and I will refund you fully. The sheets you ordered--which are the bulk of the cost--are one of our biggest sellers and I expect you will be happy with them. However, if not, you can let me know, and, once again, I will fully refund you for those. If they are opened, we won't need them back.I wish your experience with us would have been different, and we will work harder to make sure this does not happen again in the future.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to be refunded for the timberlands too, I left them in the box, they are intact in its wrap and everything, I was so disappointed with both of them that I just put it back in the box. Nevertheless I appreciate the fact that the company is doing their best to solve this matter, thank you for that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I'm sorry you were not happy with my original response, but you hadn't mentioned that you weren't happy with the Timberland sunglasses as well. Please remember that these are not fakes, and we do not manufacture these sunglasses. We will also refund you for the Timberlands.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 10/*/14 I ordered a refurbished HP Elite/i5 2.4ghz/320gb (order #[redacted]) with a NVidia graphics card. The unit arrived on 10/**/15. I soon discovered that the item did not have the installed Nvidia graphics but had intel graphics installed. I contacted the refurbisher and Daily Steals to request a swap for the correct unit or a refund if they could not deliver the ordered unit. Sadly I was given the run around from both until 12/**/14 when Daily Steals finally issued me a RMA # for the item. The item was received by Daily Steals on 12/**/14 and despite repeated emails to them requesting the status of\on my refund I have not heard from them.

My order number was [redacted] and the RMA number was [redacted].

If needed I have saved copies of all of my email contact with Daily Steals and I can forward them to you if needed.

Thank you for your help and assistance.

Regards,

Chris Drakiotes

Business

Response:

Sorry for the delay, customers refund has been issued for 354.00. Please allow 3-5 days for refund to reflect in your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I ordered a Laptop from this site (www.dailysteals.com) Order number [redacted] Item No 3123882 on **/11/2014 and since then I had been following up with them for delivery. They had been telling me to wait (not giving any definitive date for shipping my product) and not mentioning anything about the turnaround time. [redacted] (Customer Support Executive) gave me their number as [redacted] but I am not bale to get through. All the options I tried are ultimately ending my calls. I paid $719 for this product but I am afraid, have I been cheated as they are asking me to wait indefinitely.Desired Settlement: It will be better if I get this delivery as described on their posting - [redacted] Otherwise, I have to get full refund $719 + compensation on Non meeting this order as I may not get similar laptop now for the budget I have. All offers are now gone for [redacted] and I may have to more money for another laptop.

Business

Response:

Customers order was canceled and refunded. Item is on backorder and did not want [redacted] to wait as we didn't want to cause more frustration.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and following are my final comments -It had been a very awful and frustrating experience with Daily Steals. I now regret I chose Daily Steals for ordering my Laptop.My order was kept pending for almost 25 days and I kept on following for the shipment of my order. My order was finally canceled without my express consent. It was really painful experience on my business with Daily Steals.I am choosing to close my complaint as I don't want to suffer further with this retailer. I got intimation that my money has been refunded but I lost all good offers of [redacted] and will have to wait for the same to order for my new laptop again. Thanks Revdex.com for at least providing a channel to raise my concerns and getting my full refund back. Thanks again!

Sincerely,

Review: this people have very poor customer service. they still haven't returned me the money for 2 items I have returned 2 months ago. they have no phone number and they resolve nothing over the email. I don't know what to do anymore and if you guys can't help me, I will be taking legal actions against this company.Desired Settlement: I don't just want return my money, but I want this people change there customer service policy. there has to be a phone number for this people and problems has to get resolved. all over the internet you can read how people struggle with this company and there customer service.

Business

Response:

Hello [redacted],I am sorry that you've had a bad experience with us. Our records show that we've answered all of your emails to [redacted]. The return request you sent in for this order stated that your desired outcome was for a replacement to be sent. After your return was received and processed, a replacement order was shipped to you via [redacted] tracking #[redacted], which was delivered on June [redacted]. If you would like to return this item for a full refund, please contact us so that we may set up a return.

Review: I ordered an HP laptop from Daily Steals and was notified the product had shipped via [redacted]. When it didn't arrive as scheduled, I contacted [redacted] and was informed that they had never received the shipment from Daily Steals. I contacted the company by email and filled out a request through their customer service department for help in getting the laptop. I received a response saying they received my complaint and would respond in 48 hours. It is now three days and no response. I tried calling their offices and no one is taking calls and they are not accepting messages. Looks like it is a scam.Desired Settlement: To receive my order as promised.

Business

Response:

I am sorry you had this issue with your order. You have been fully refunded.