Daily Steals

Review: I paid for a Surface Pro 2 that is defective. I have made numerous attempts to reach them via email and their online 'contact us' form and have gotten NO response.Desired Settlement: I want my money back.

Consumer

Response:

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I shipped the defective product back but have not been contacted that is has been received nor have I gotten a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],I am truly sorry for your bad experience. I have made changes to our customer service processes in order to prevent this from happening in the future, but I realize this doesn't make the past month or 2 any better for you. I refunded you without needing the device back. I will also be sending you a coupon in hopes you may consider shopping with us in the future. Hopefully you might forgive us and allow us to continue to bring you great deals. Please let us know if there is anything else we can do.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a macbook on Feb [redacted], the macbook came with two cracks on either side of the top. I immediately contacted Daily steals regarding a RSA which according to their online return policy I need to send back the product. I got an automated response stating I would get an answer within 48 hours. 5 days later I got an email from them asking as to why I needed assistance and asked for pictures of the computer. I sent back the requested information immediately. I have yet to hear back from them. I have attempted 3 separate contact requests from them since that email response. I have gotten nothing in return except the automated response of 48 hours wait time and they have failed in that. They state their return policy is only for 30 days and we are rapidly approaching the end of that time.Desired Settlement: I would like the RSA number I apparently need to send the product back so that I can get a full return on this computer. I don't trust the product or the seller, I no longer want the computer, I do not even want a replacement.

Business

Response:

I am sorry for the bad experience you had with this purchase. Our records show we received the product back and issued you a full refund on 3/**. Please let us know if you have any further concerns, and please accept our sincere apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: dailysteals is selling Milano Collection 100% Egyptian Cotton 1000 Thread Count 4-Piece Sheet Set and claim that it will fit upto 15" mattress, the fact is the sheet set is NOT 1000 thread count nor fit upto 15" mattress, the sheet is 300 thread count at most and barely fit my 12" mattress.Desired Settlement: Refund of $29.99.

Business

Response:

Order will be refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I purchased two monitors from Daily steals so that I could have matching monitors. One arrived with a damaged base and the screen was burnt out. I contacted them on April [redacted] regarding an exchange or refund. On April 9th I received word from their customer service rep to "allow up to ten business days (excluding weekends and holidays) for the supplier to contact us with a resolution. Once I have received a response, I will contact you. I will be sure to resolve this matter as soon as possible." On April [redacted] I emailed them again asking for an update. On April [redacted] I contacted them again to let them know that if I didn't hear from anyone after the [redacted] day that I would report them to Revdex.com and dispute the charge with my credit card company. No response from them. I'm out $179 until my credit card company decides that I was ripped off by this sham of a company. There is no telephone number to contact customer support and they're non-responsive to emails. I will never buy from them again and would not recommend purchases from this "company" to anyone, unless you want to throw your money away. Now I'm stuck with one working monitor and having to find a match.

This company is selling counterfeit products. The product I purchased was advertised as an authentic [redacted]. It came in their package and was labeled as such. When the cheaply made product broke and I contacted [redacted], I was informed it was not genuine. I emailed the company, which they ignored. Do NOT trust this company or purchase their knock-off products!

Review: On December [redacted] 2014 I placed an order for 2 IPAD Minis Order # [redacted] Total came to $458 which was paid and has been withdrawn from my account. I get a shipping conformation several days later when my package arrives there is only 1 of the 2 purchased IPAD's when I contacted Daily Steals regarding the issue they took their advertised 24 hours to respond and advised me that they have 10-14 business days to ship an order and at the time of speaking December [redacted] I still had a couple days before I should receive another shipping conformation. This was all besides the fact that I had received one of what I ordered and paid for. well 14 days came and went Daily Steals refuses to respond to multiple corespondents that I have tried to leave on both their E-mail (which they say is the fastest way to reach them and max 48 hour response) I also sent messages through Social Media which they respond by asking for your order number then do not contact or respond back once you give them the information. Now this item will most undoubtedly not be here by Christmas something that was ordered back on the [redacted] which according to their site at time of purchase was in stock. Now I have no recourse they have since had that item back up on their site for sale, no attempt was made to offer me another color or upgrade to one in stock. they do not advertise their phone number the number on the Revdex.com site has a message that says the company is called [redacted] every option you push takes you to an inaudible voice mail which is full and can not accept more messages, pretty shady for a alleged legitimate business.Desired Settlement: I want my Item Over Night shipped at no additional charge to me. if they do not have the product I want the option of another color that is in stock or option to upgrade to the IPAD Mini 2 if that is in stock with the same free overnight shipping, I would like timely responses to my inquiries and preferably a phone call with a real person.

Business

Response:

Issue has been resolved with customer.

Review: I was sold a defective cell phone and was ignored when I tried to get a refund. Order [redacted]Desired Settlement: Refund

Consumer

Response:

The Business made this right and refunded my money. I am glad I was able to work with them on a resolution to this matter. Please remove or resolve this complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an [redacted] laptop in Feb 2015 from daily steals. The product did not have the appropriate start up disc and the item was unusable. The first request to return the order was declined, further requests and a prompt to speak to a manager approved the return. The item was delivered to daily steals on April **, 2015. The company policy states 3-5 business days to restock and up to 5 business days for a credit to reflect on the paid account. As of 5/**/15 at 10:30am there was no reflected credit to my credit card. I have also sent a follow up request inquring about the refund credit and received no response beyond an automatic reply from dailysteals.Desired Settlement: I am seeking a credit for $249 as agreed upon by dailysteals to my credit card.

Business

Response:

Dear [redacted],We sincerely apologize for how this matter was handled and for any inconvenience this may have caused you. We have mailed you a check in the amount of $249.00 to the shipping address associated with this order. I will also be emailing you a $20.00 coupon in hopes that we can make up for the inconvenience. We value you as a customer and we do hope that you may continue shopping with us. Dear Wolfgang,We sincerely apologize for how this matter was handled and for any inconvenience this may have caused you. We were unable to fulfill your order and have cancelled your order and refunded you for the full amount of this purchase. Your PayPal account should show the refund at this time. I will also be emailing you a $20.00 coupon in hopes that we can make up for the inconvenience. We value you as a customer and we do hope that you may continue shopping with us.

Review: Dailysteals is advertising the sale of cell phones as new. Unfortunately, when I ordered for one, it was used and malfunctioned. It still has the previous owner's calls on it. I wrote to them twice asking for an RMA number, they replied that they were going to send me one, but they did nto send it.Desired Settlement: I need them to send the RMA number so I can send their phone and they make me a full refund.

Business

Response:

Hello, I show this item is listed as refurbished (see attached) You are welcome to send the item back with RMA#[redacted] to

Daily Steals Returns

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business needs to send a shipping label because merely sending an RMA # without a shipping label makes the customer liable for the defective product. I need a shipping label which has been paid for by Dailysteals. By not indicating that the customer is responsible for the returns, they bear the burden of shipping back their defective product.

More so, they did not need me to contact Revdex.com for them to start any meaningful communication than the perfunctory and general messages they sent to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I find this resolution satisfactory to me. They have refunded my money; therefore, the matter has been resolved.

Sincerely,

Review: I placed two orders with [redacted] and have not received either order.

Order one: Order # [redacted] - placed on 8/**/2015

Order two: Order # [redacted] - placed on 8/**/2015

Both have been charged to my [redacted] account and have not been shipped to me. I have tried to contact them 3 times through their website, which is the only form of contact. Then yesterday I received an email from them that they had been sold to another company. I want the items I ordered almost three months ago; especially since I have paid for them.Desired Settlement: I want the items I ordered from them. Horrible business practice.

Review: I purchased an item from this company on February [redacted] 2015. I began reaching out to them approximately 11 days after the purchase to inquire about why it had not shipped. The seller wrote back and said that they have 10 days from the date of purchase to ship the item. I responded to inform them it had been greater than 10 days. The seller once again wrote back that it takes 10 days to ship the item (clearly they did not read my email, and simply sent the same response again.) I have since then contacted them 3 times with the last one informing them that I would file a complaint with the Revdex.com. The seller has not responded to any of the emails and the order has still not shipped.Desired Settlement: I simply want the order shipped to me. They do not charge for shipping so I do not need any type of monetary solution, just the item sent to me.

Consumer

Response:

At this time, I have not been contacted by Daily Steals regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

I am sorry you had such a bad experience with your order. You were fully refunded on 3/**/15. I know you would have preferred the item, but we were unable to ensure that you would receive it, so we felt that the next best thing was to give you your money back. If you do/did end up receiving the order, please keep it free of charge as an apology for the bad service you received from us.

Review: I ordered and received an Ipad Air. When I opened the item which was refurbished it was dead. It will not turn on, will not charge and is essentially useless. The item was not working when I received it. I requested a return number and info the very next day via their website and have not received any response at all! I also sent emails to their customer service because that's how you ask for assistance, no response. I found their customer service number on the Revdex.com website, no answer and the mailbox is full. I found a different phone number on [redacted] website (how I paid) and again, no answer mailbox is full. I reviewed their return policy and I am entitled to be able to return the item and receive a full refund. Please help. I paid 399.00 which is a lot of money to me.Desired Settlement: I want information to return the item, they say I need an RS number or something like that and of course a return shipping label is needed. I would have loved to have gotten a replacement but at this point I'd just settle for return and full refund.

Business

Response:

I am sorry you had this experience with our company. Our records show you were refunded on 3/**/15. Please let us know if you have any further concerns, and please accept our sincerest apologies for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your response is invalid. I received a refund from [redacted] through their complaint process, not from you! You did nothing to help except FINALLY sending a return ingo email after I had to continually contact you! This is a horrible experience and I will be sure to warn everyone I come into contact with to stay away from your business and I use that term loosely. True businesses have return policies in place thst are actually followed. Your process is a joke!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a Logitech wireless key on May **, 2013. I received it on June *, 2013. I opened the box and saw that the keyboard had damages on it. The left side of the keyboard had scratch marks on it and the middle of the keyboard had duct tape residue that made the keys and fingers stick. I couldn't find the usb connector in either the mouse or keyboard. I went online and try to return it, but they rejected my return stating, in an email, that the usb was in either the mouse of keyboard. I replied back to their sales department and also wrote another email message on their website under "contact us" section. I uploaded pictures of what I was talking about. The website stated I would get a reply back within 1-2 business days and I have not yet received a reply. They do not have a phone number so I could not call them to leave a message. I want my money back. I will send the merchandise back, because it is damaged anyhow.Desired Settlement: Refund my credit card that I purchased with.

Business

Response:

Greetings,

Review: I have bought Apple Iphone 5 from this company on 07/**/2015. After few weeks of purchasing the phone, it has hardware issues and I have raised the refund request with this firm. After couple of emails and follow-up with them, they send me the return label and I have send the faulty phone back. The phone was delivered to them on September [redacted] 2015. After that, I did not receive any communication regarding refund. I have sent numerous amount of emails but no response. Their customer service number always goes to voice mail. If there is a way, I will file legal complaint about this company to shut this down. This company looks completely unresponsive and irresponsible for consumer calls. I want the refund of 199$ since the faulty phone was delivered back to them.Desired Settlement: Better shut down this company and it will help the consumer to go with better online merchandiser.

Consumer

Response:

At this time, I have not been contacted by Daily Steals regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September [redacted], I ordered a set of Egyptian Cotton 400 TC Sheets (#[redacted]) from Daily Steals. I received the sheets on Oct [redacted] and realized immediately that the sheets were not 100% cotton - they seem to be nylon, and very scratchy. The package included a note that said that the sheet set's labeling was different from that advertised, but that the contents were 100% cotton. The note further stated "If you feel these sheets are not up to the standards of quality you expected, we will arrange for the return of the full sheet set in its original packaging for a full refund." On Oct [redacted], I wrote to DailySteals expressing my dissatifaction with the product and requested a refund. I received an email shortly thereafter stating that all sales are final and that a refund would not be given. I wrote back immediately and included reference to the promise of a full refund that I received with the package. It has been a week, and I have heard no response from the company.Desired Settlement: I would like the refund promised ($29.95) and return shipping of the 'defective' sheets paid by DailySteals.

Business

Response:

Customer was issued RMA/RSL on 10/**/2013 to return the item back to us.

Review: The company FAILED to properly verify credit card information and identification resulting in FORGERY against my checking account. The credit card holder is I, [redacted], and I DID NOT make ANY PURCHASE(S) WITH THIS COMPANY. I was NEVER notified by this company that my credit card was being used for a purchase that reflected a COMPLETELY DIFFERENT SHIPPING AND OR BILLING ADDRESS from what my financial institution has on file for me. You PROCESSED the transaction with NO efforts TO OBTAIN AUTHORIZATION FROM ME, THE ACCOUNT HOLDER, causing MY CHECKING ACCOUNT TO INCURR A NEGATIVE BALANCE AS WELL AS OVERDRAFT FEES. I would like the company to FULLY REIMBURSE THE TOTAL CHARGES IN THE AMOUNT OF $648.00 AND initiate an investigation to obtain the funds from the party responsible for making the purchase(s). I also request that the company cooperate with the police department in providing FULL DISCLOSURE of ALL information in your system pertaining to the order that was fraudulently placed with my credit card information. A police report has been filed.Desired Settlement: HAVE ALL CHARGES IN THE AMOUNT OF $648.00 REIMBURSED INTO MY CHECKING ACCOUNT ASAP!

Business

Response:

I am sorry for the problem you are experiencing. It appears someone got hold of your credit card information and fraudulently used your card on our site. We will be more than happy to refund your card for any charges that have occurred fraudulently. We take credit card fraud very seriously. Please contact me directly at [redacted] to get this resolved ASAP. I will need to ask you for some info that should not be provided in a public forum. Again, we sincerely apologize for any inconvenience, and we constantly work to improve our fraud detection to avoid situations like these in the future.

Review: On June *, 2012 I purchased an "Ergo" baby carrier from DailySteals.com for $80. I recently became aware of the fact that the carrier that I purchased was most likely counterfeit. Upon further investigation, the true manufacturer of Ergo Baby carriers confirmed in writing that the carrier that I purchased was indeed counterfeit. Upon contacting Dailysteals.com of their error, I requested a full refund for the counterfeit product. I also forwarded the email from the manufacturer, which clearly states that the "Ergo" carrier purchased from Dailysteals.com was NOT legitimately from the "Ergo Baby" company. I received two responses from DailySteals.com, both reiterating that "the carrier sold on 6/*/2012 is 100% authentic and absolutely not counterfeit. As ERGOBaby sells there product for $145 and forces that their dealers sell their item at same rate or higher it angered not only ERGOBaby but their partners that we sold their product for $80." This is simply not true. Dailysteals.com sold me a counterfeit product, that is non-regulated by the US and is illegal according to the Trademark Counterfeiting Act of 1984. They have refused in writing (twice) to give me a refund for the illegal item. Because this item did not follow the strict US manufacturing guidelines, there is no way to know if the product is safe for my child to use. It could potentially have high levels of lead, which could harm or disable my child.....as well as the thousands of other families who are currently using the counterfeit "Ergo"s that were sold by dailysteals.com.Desired Settlement: Dailysteals.com needs to refund the $80.00 to me for the counterfeit "Ergo" baby carrier.

Business

Response:

Attached are emails sent to [redacted], in the emails we stated the following:

Review: Dailysteals advertised for sale an iPad Air 64gb with wifi as "New in white box with a one year warranty". When I received the iPad, I tried to register it and Apple support told me that this iPad was used (refurbished) and that the warranty had expired.Desired Settlement: I would expect to receive a full refund for this product or have it replaced with a NEW product that is actually under a 1 year warranty as advertised.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered 2 Samsung Neo Gear 2 watches from Daily Steals. They were advertised as "NEW" and to include a 1 year warranty. I gave these watches to my husband and brother at their joint birthday party on August **. 2014. When they opened the watches we thought it was odd that the default language appeared to be Greek or possibly Russian on the screen and that the charger included was a European charger and would not work in US electrical outlets. Nonetheless they were able to change the language on the watches and use US chargers (not included with the item) to use the watches. However, on September ** my brother's watch completely stopped working. He could not turn it on at all. He spent over an hour with Samsung service but ultimately they told him they could not in any way help him with the watch or the difficulties because the registration/serial number on the watch was not a US number. I contacted Daily Steals by email right away via their website. There is no custom service phone number by which to contact them. I heard back quickly from "[redacted]" who emailed back and asked for the order number. I immediately emailed her the order number and have now emailed her a total of 3 times requesting help. I have not heard back from anyone.Desired Settlement: I would like to return both watches (they were both ordered on the same day but are 2 separate orders) for a full refund. One is defective and for both the so-called one year warranty is non-existent.

Business

Response:

Hello,

I apologize for the delay. We were out of the office due to religious holidays. I show your issue has been taken care of by [redacted] as of 09/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an email this morning but no resolution of this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Item received. Refund issued of $330.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi. I purchased "Original Apple earphones" from DailySteals. They were indicated as "Original" and since I had made purchases from DailySteals before, I assumed these were the real deal. I received my package and decided I would just put the headphones away and use them when I needed to. This past weekend I needed to use them as I forgot my main set of headphones. I opened the package and right away noticed the quality did not match Apples quality. After emailing DailySteals demanding a refund, I was told I would need to mail them back to them. And was told I was sent the fake ones by accident and the real ones are out of stock. This is obviously a lie and they are trying to scam people.Desired Settlement: All I want is a refund. I'll return the head phones but I want them to mail me a package with a shipping label. I will NOT BE GOING OUT OF MY WAY TO RETURN A FAKE PRODUCT.

Business

Response:

Hello [redacted],