Daily Steals

Review: Purchased an Apple Macbook laptop for $359.00, & there is no customer service to be reached, however the [redacted] website advertises 24hr customer service. There's no shipping date available, andI want to cancel my order.Desired Settlement: A COMPLETE REFUND OF $359.00!!! AND NOT USE MY CREDIT CARD INFO FOR FRAUDULENT CHARGES!!!

Business

Response:

Hello, I apologize for the inconvenience. We are unable to cancel your order as it has already shipped on September [redacted] via [redacted]. If you no longer want the item, you can refuse delivery, or contact me once it has been received so that we may set up a return. If you have any questions or concerns in the meantime, I'm happy to help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

DailySteals responded with if I have any questions to contact them...however it was next to impossible to reach anyone connected to that company, with the phone #'s that I have. In fact they didn't even have a phone # listed period, and I had to [redacted] this business' phone number. Even when I contacted Revdex.com, the # that was provided was bogus, I still was unable to reach customer service. The business reply was, it was shipped Sept [redacted], but there is no shipping info on dailysteals website, no estimated time when it would arrive, no nothing! I just want my refund!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Will the merchant [redacted] refund the entire amount of $359.00, or is there any restocking fees?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Once we received your return and it is processed, we will issue a full refund for the cost of the order only, and will not charge restocking fees. Please let me know if you have any further questions or concerns.

Review: On Oct. **, 2013 I accidentally placed an order for the wrong item. The order # is [redacted]. The order was placed friday night after their regular business hrs. After my mistaken order, I realized right away but since it was after business hrs on a friday I waited til 10/**/2013 to cancel my order. On Sunday 10/**/2013 I sent them a message asking them to cancel my order as it was done in error due to their shopping cart no clearing after updating. I asked them to refund my $35 back to my [redacted] account. There was no shipping status meaning nothing was shipped yet so it should have been very simple to cancel. However I received an email from DailySteals.com (from [redacted]) on 10/**/2013 stating that it was too late and that there was nothing for him to do except for me to wait to receive the item then ship it back as a return. That would mean I would have to pay out of my own pocket to ship it back. My cancel request was done before any shipping of the item occurred. And as I type I have checked the shipping status again on this order and nothing has still been shipped. I replied to DailySteals.com ([redacted]) the same date 10/**/2013 I received his email and stated that nothing has been shipped as it clearly shows on the "shipped status" in the account section, so why should I have to wait for the item to ship then pay out of my pocket to ship it back when he could just cancel it right then and there and refund my money back via [redacted]. I have yet to receive a response after 2 days. I believe I am in the right and that there customer service practices are deceptive. Most questions in the FAQ section don't even have an answer on their own site. I should not have to pay for an item let alone pay to ship it back if it was cancelled before any shipping process was completed. I want my money back.Desired Settlement: I want a complete refund of $35 back via [redacted] to my credit card without any hassle.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding DailySteals.com has been resolved after several emails of them denying they did anything wrong. They finally admitted they did not have my correct information and mailed the item to a wrong address and the order # was wrong.

Sincerely,

Wore company ever! This so called [redacted] is worthless! She acts as a little child who is scared to do her job and cant give you answers. This company will be done very soon!

Review: The company has a 30 day return policy, which I do not dispute. I ordered the product **October 2013. I filled out a return request **Jan 2014. This was done after the 30 day return period, I know. The reason it took so long was the company did not make my item returnable until then. They update the status of an order in the accounts page. When they place the link to return an item, that is the only way you can initiate a return. I did this on **Jan when the link became available, only to be told by them I had waited past the 30 days. Well, you're joking, right? I had to wait for them to put the link there. Now, they will not honor my return because it was past the 30 days. I think they do this purposefully to keep from having to honor returns. The item # in my account is [redacted]. I ordered 2 and want to return the 1 defective item.Desired Settlement: I would like another exact item. If they can not replace, then a refund.

Business

Response:

The following email was initially sent on Feb **, 2014 from [redacted]. I am re-sending it now through Revdex.com since it seems it wasn't received.

Review: On November [redacted] 2015 I ordered headphones from this distributor for $216.66, It is now a month,and with multiple attempts to email the business I have received no response. I also attempted to call their number that is listed numerous times and phone number says I am NOT authorized to call this number (which I have never heard before).

I would be satisfied with receiving the product that I paid for. I would have liked to have received my product that was paid for in a timely fashion but now I would be happy receiving my money back.Desired Settlement: I would like all my money returned

Business

Response:

Hello,We apologize for the inconvenience as we were unable to fulfill this order. A refund was issued on December [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered incorrect products (Apple Ipad 1 instead of Apple Ipad 2's) for Christmas. I contacted Daily Steals via email twice within one week and received one generic email response with a case #. I called the phone # which I located on the internet and when I selected each option the phone hung up on me or it said the mailbox is full ( I tried the "Marketing", "Sales" and "Accounting" options - same voice mail and response "mailbox full"). The # I used was ###-###-####. I am trying to return the products so I am not out $300 and can turn around and use this money for other gifts. They have been unresponsive, it is Christmas time so I realize they are busy but it is unacceptable that you cannot get through to someone via the phone and they are not responding to my emails.Desired Settlement: I would like an RMA # so that I can return the products and expect a full refund within 7 days of my return. I would like to have the refund in time so that I can purchase new products to put under the Christmas tree.

Business

Response:

I apologize, I show we never received an email. I have issued an RMA. You are responsible for shipping cost and a 15% restocking fee based on your reason for return which is outlined in our FAQ's page. Once the item is returned you will be refunded.

Review: On February **, 2015 I placed an order on DailySteals.com for an iPhone 5s 64GB. My credit card was charged for the full amount and I have not received the cell phone. According to the order page on my account the item has not even shipped. I have contacted Daily Steals on their website via their contact form several times and have not received any communication other than an automated reply saying someone will contact me as quickly as possible. I have even reached out on twitter. I was able to ** with a person and gave them my order number and email address. I was told again that someone would contact me, but as you can guess, no one did.Desired Settlement: I think it is beyond reasonable to expect an email from a Daily Steals representative about the status of my order and why no one has communicated with me so far. It would also be considerate of Daily Steals to offer some sort of discount on the oder for the substantial delay and non-existent customer service.

Wow, I wish I would have seen this site before I bought a laptop from Daily Steals. I didn't notice that buried down in the description was: Condition: Refurbished.

Yes, my bad for not reading ALL the details, but really? Way to BURY THE LEAD! Perhaps that should be stated in the Title?

So you can imagine when it arrived, I was very surprised to see what I was thinking was a new computer as an old, banged-up one.

Not wanting to go through the torturous return process, I decided to make the best of it. I got it all set up and my kids were all using it. They were pretty happy because this was their first computer.

At four months it just died. Completely. It would not start. I tried reinstalling and repairing the operating system, but there was apparently some bad hardware on it.

The warranty was only for 90 days, so I was only a month past. I'm not sure there is a single human on the planet that thinks a laptop should only work for 120 days.

Here was their enthusiastic reply:

"Thank you for getting back to me!

I apologize for the inconvenience!

We're unable to accept a return past the warranty. Once it expired we're not accepting returns, no exceptions. We give customers reasonable time to return an item if there are any problems with it.

Thank you for your understanding.

If there is anything else I can assist you with, please don't hesitate to ask. I am happy to help!

Sincerely,

[redacted] and the Daily Steals Team"

They said they will not allow a return or exchange. No exceptions. When somebody tells you "that's just our policy" or "no exceptions" please remember that's code for *-OFF.

It's also a code for "why would you be stupid enough to ever shop with us again?", assuming your request for them to bend the rules was not unreasonable.

They're unwilling to help, even if it means that I'm going to go on line and cost them tens of thousands of dollars in sales because I'm on a mission now. Here I come [redacted], Consumer Affairs, etc. Join me everybody!!

They even admit that they are thieves, just look at the link to the product:

http://www.dailysteals.com/deal/preview/46675/immathief

Look at the last part of the link: im-ma-thief

Crazy! They are brazen about it!

I used to look at their web page almost every day and buy stuff several times a year. I don't understand why they would want to [redacted] off customers and risk losing future business when it would be simple and inexpensive for them to just exchange the laptop or give a credit.

Then instead, I would be making a post about how great they were and that they had a loyal customer for life. "

Not recommended. No customer service support even after several emails. Never received my order or any communications whatsoever. Filed a claim with [redacted]. No phone number listed on the site. A search of the internet did disclose a phone number but it was a recording and a "full" mailbox.

Review: I ordered 2 sets of Body Glove Snorkel Sets for Adults on 06/**/2013. Dailysteals never shipped or responded to emails until I opened a claim through Paypal stating the items were not received after 14 days. They immediately shipped the items to my address which were delivered on 06/**/2013. The sets received were 2 sets for children, not adults. they are clearly marked JR. ELLIPSE on the fins and they are not the professional adult sets that I ordered through Daily Steals. Customer service was of no help during this period and they do not care about their customers as they send the wrong products. The link to what I ordered: http[redacted] And instead I received 2 JR ELLIPSE BODY GLOVE SETS which are made for kids and will not fit adults.Desired Settlement: I wish to only receive the sets that I ordered. Not some silly child sets and I EXPECT overnight shipping as a courtesy for all of my wasted time dealing with Daily Steals lousy customer service and not to mention I have waited almost 3 weeks for the wrong products.

Business

Response:

Greetings,

Review: On August [redacted], 2014, I ordered an item from Dailysteals.com. After a couple of hours, I decided to cancel my order. The next day, I received a call asking me about my order, which is when I told the representative that I wanted to cancel my order. He accepted my cancellation and told me that my cancellation was confirmed and that I would be refunded my money. That same day I received an email confirming my cancellation and was told to wait 3-5 business days for my refund to be posted to my account. After waiting 5 business days, my refund was still not posted. I contacted them multiple times and I was greeted by the same response of continuing to wait for my refund. As I continued to contact them about my refund, I stopped getting responses. I only want to be refunded my money and that is the only settlement I desire. Thank you.Desired Settlement: Refund of my money.

Business

Response:

Our Bridge Pay service has been down and started working last night. Customer was refunded earlier today. Attached is a screen shot of refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a computer on 6/**/14. Credit card was charged on 6/**/14 and a UPS shipping label created. The UPS tracking site noted that the product had not been delivered for shipping. Tracking would commence when product was delivered to UPS. So far the status has stayed the same though it has been updated daily to note the status. *(No product ; no shipping.) I have contacted Saily Steals three times. The first Customer service responded that they had contacted the shipper and DS would let me know 3 - 7 days about status. That was about 10 days ago but there has been no further contact from DS

Last contact by me was last Thursday, July *Desired Settlement: Deliver the ordered computer in good working order. Otherwise credit the credit card charge back to my account.

Business

Response:

Customer wrote to us on Friday July *, over the holiday we did not respond as were were closed. Customer was emailed Monday Morning July * stating our supplier was unreachable, and we can either offer a refund or continue trying to attempt to contact the supplier. Customer then states hes contacting the Revdex.com and a dispute on his CC. We have given a refund option to the customer with no reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

DS response clocked in close to 5:00 PM on Monday not morning.

I told them I had contacted Revdex.com and CC. That was done before they responded.

;If DS issues a refund, the issue is resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Daily Steals authorized charges made to my card that were not authorized or made by me, on or about February [redacted], 2015. The charges made to my account were for $259.00, transaction number: [redacted] and $349.00, transaction number: [redacted]. I would like this company to refund my money because I did not order these items, nor receive them. I have tried messaging them over their website contact service , and it was not very helpful at all. They did not address my issue at all, or make any effort to fix it.Desired Settlement: I want all of my money refunded to my account.

Review: I ordered a Kindle Fire on August *. I have never received the item. The USPS tracking shows the item was delivered somewhere in Plano during a time frame when my mail was on hold with USPS because I was out of town. I have emailed Daily Steals numerous times. The few times Daily Steals responded to my emails, I received vague, unhelpful responses about how Daily Steals wants me to get my package and does not want me to lose money. I have gotten no response from the last several emails I have sent asking about my package. I have also tried calling Daily Steals several times and no one has ever answered. Also, [redacted] from Daily Steals email directed me to file a lost package claim with the post office. I did so on September *. I have already emailed my Postal Inspector claim number to Daily Steals. I would be happy to provide that number again. [redacted] and [redacted] from Daily Steals email customer service both told me to contact them again if I still did not get my package. They both stated that they would get the matter resolved for me. Since then, I have gotten no response.Desired Settlement: I want a credit to my card in the amount of 89.00 for the Kindle I never received. This is a delivery issue between Daily Steals and the post office, and I should not be left in the situation of having no package AND out the 89.00 that it cost. Please do not tell me the tracking shows the package was delivered because it was not.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding DailySteals.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I placed an order for 2 sets of ink cartridges on Feb. **, 2015 at a total cost of $70. A few days latter my printer failed and I had to replace it. The ink cartridges do not fit the new printer. I attempted to cancel the order on Feb, **, 2015 but was not allowed to do so, product being shipped by 3rd party. On March *, items were received...they have not been opened. Once received I made my first return attempt on March *, 2015 through their web site, the only way they provide. I received a message indicating they would review the request and I did not hear back. On March **, 2015 I received the following response (please note I provided my reason for return and they actually copied it in their message while asking what my reason was:

...............................................................................<...⇄ />
Dear [redacted],

Thank you for reaching out to us! We have received your return request for the following order:

Order# [redacted]

Issue: I changed my mind

Note: My printer failed between the time I ordered the cartridges and received them. New printer uses different cartridges

Preferred Resolution: Refund

Qty: 2

After reviewing your order, we have decided that no action will be taken at this moment because:

- Please send an email to [redacted] with a brief explanation of your reason for return. Thank you!

If you have any questions please feel free to contact us at [redacted].

Regards,

The Team at dailysteals.com

.............................................................................

My response on March **:

I stated my reason in the past three attemps to return these cartridges. My printer failed BEFORE these ever arrived. I do NOT own a printer these will fit!

My next step will be to dispute the charges if not resolve since my first attempt was to cancel the order before they shipped!

This has been Terrible customer service...I'm very dissapointed.

.....................................................

Response from Daily Steals on March **:

Re: Fw: Follow-Up for your DailySteals.com Order #[redacted]

People

Daily Steals Support Mar ** at 9:40 AM

To

me

__________________________________

Type your response ABOVE THIS LINE to reply

Re: Fw: Follow-Up for your DailySteals.com Order #[redacted]

Daily Steals | Mar **, 2015 09:13AM EDT

Thank you for contacting the Daily Steals Team. Due to a high volume of emails, we are experiencing delays in response time. We are currently fixing errors and implementing new systems in order to improve response time. We have received your email and will address it as quickly as possible. Please allow additional time for your email to be answered. Emails are answered in the order in which they are received. Sending multiple emails will result in a longer wait time. If you are experiencing issues accessing your Daily Steals account or creating a new account, please know that the issue is currently being worked on by our IT department and will fixed as soon as possible.

Thank you in advance for your patience and support.

We look forward to assisting you.

- Customer Service

This message was sent to [redacted] in reference to Case #[redacted].

...................................................................................⇄ Settlement: Refund of $70 upon receipt of returned cartridges. I will need to know where to return them since they shipped from a third party and need a return authorization number or some other method of tracking.

Consumer

Response:

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They indicated I should have an answer in 10 working days from March **. They did not reference this case number. They did reference their case #[redacted]. I have received no further communications as of 7 am on 4/**/2015.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry for the bad experience you had with your order. Although the stated reason is typically not sufficient for a refund, I feel that our delay in communication to you was unacceptable. I have gone ahead and credited you for the full cost of the order. Please accept our apologies.

Review: I purchased a product (printer ink) for $21.40 on July *,2013 and it didn't work with my printer.

Called ###-###-#### (this is the contact # in my credit card bill) and was prompted to contact them thru email which I did and explained to them the problem. Was given instructions on returning and I sent it back early August.

Three weeks passed and I haven't heard from them so I emailed them again and was told they refunded me on August * yet everyone I've corresponded with don't know where it was sent. I have contacted my credit card if there is any pending return/credit and there is none. I checked again today before contacting Revdex.com and there is no credit in my account. Personally I don't think they reimbursed me. A legit, decent company would send a correspondence when a transaction(refund in this case) is made.Desired Settlement: I want to see my credit card refunded ASAP

Business

Response:

Customer was refunded. And an apology letter sent. With a 15.00 coupon code for a future purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's been 10 BUSINESS DAYS since your "I have issued a refund, allow 3-5 business days".

Or you're just sending [redacted] emails for the benefit of the Revdex.com.

And for that $15.00 coupon, keep it. I never want to do any business with a ripoff company.

Sent from my iPad

> On Jun **, 2014, at 4:16 PM, [redacted] <[redacted]> wrote:

>

> [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer was refunded. attached is a screen shot of his receipt. I would suggest costumer to contact his banking establishment.

Review: On August [redacted] 2015 I ordered a Altec Life Jacket BT speaker for $25 from Dailysteals.com. I received the item 3 weeks later and just recently gave it to my wife as a gift. The item came charged so it worked great until the battery died and we went to charge it again. At that time I noticed the charge port on the back was completely missing. The speaker worked great when it was charged but now there is no way to charge it. I emailed the company because of course that's the only way you can get ahold of them there is no phone number to call and have not heard anything back.Desired Settlement: I like the item and would be satisfied with a new one but if its no longer carried a refund would be nice considering the item only worked for a few days.

Business

Response:

Hello,I apologize for any inconvenience you may have experienced with this order. I have issued a full refund in the amount of $25.00 to your original payment method. Please allow 1-7 business days for your refund to reflect in your account. You may dispose of the item as you wish, as we will not need it returned. Please let me know if you have any questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have ordered 4 products from Daily steals

Order # [redacted]

2 X Steel Collapsible 19'' Baton

2 X Ultimate Physical Massager

First came the 2 ultimate physical massagers ... the packaging was wrecked, it had items missing and items looked used (advertised as new).

And now today I received the 2 steel collapsible 19" batons .... well I open the package and all I have received is just the two holders for them... THE BATONS are not even there. ARE YOU SERIOUS ? you packed this parcel and left the BATONS out and just gave me the holder. I feel like this is all a big joke. I paid 34 dollars for 2 baton holder ( which are btw look used and half ripped) and 2 massagers that both are missing battery lid, batteries, pads and the one with the pads has plastic and the other one doesn't which means it was used before.

I took pictures of the condition they have arrived in for reference.

I tried contacting them and I was just ignored by their customer service about this condition. extremely poor customer suppose.Desired Settlement: I want all of my money refunded to my credit card ASAP

Business

Response:

Hello [redacted],I am sorry to hear that you have received defective items. A refund in the amount of $14.00 was issued on July [redacted] for the batons and I have issued a refund in the amount of $20.00 for the massagers. We will not need these items returned to us. Both refunds will reflect in your account within 1-5 business days of the issuing date. We value you as a customer and hope that you may continue to do business with us.

Review: Ordered a MacBook Pro Notebook from Dailysteals.com on 11/**. The terms of service indicated that the product would ship within 1 -2 days of 12/*/14. On 12/*/14 I sent an e-mail to their customer support indicating that I had not received any shipping information. I received a response on 12/*/14 from [redacted] indicating that it would take a few additional days. [redacted] further indicated it could take up to 10 days to ship the product from the order date. Though this was not disclosed in the original terms of the sale, I sent an e-mail on th 11th day indicating I still had heard nothing. On 12/**/2014 I was informed by [redacted] at Dailysteals that the Notebook still had not shipped and that they were experiencing a problem with their supplier. There was no indication of the potential timeframe for delivery nor an offer to resolve the issue. I sent an e-mail on 12/**/14 requesting a refund. As of 12/**/14 I have not received a reply. I contacted my credit card company to dispute the charge.Desired Settlement: Request refund of purchase price

Business

Response:

Customers order was canceled and refunded on 12/**

Review: I received damaged and malfunctioning item. In addition manual and parts were missing.

I requested multiple times for a refund but received no response. Opened a case with[redacted].Desired Settlement: Respond to communication and issue RMA.

Business

Response:

Return instructions have been sent to customer.