Daily Steals

DAILYSTEALS RESPONSE – ORDER WAS DELIVERED, A PARTIAL REFUND WAS GIVEN TO COVER THE SHIPPING COST SINCE WE WERE NOT ABLE TO DELIVER ON EXPEDITED SHIPPING.
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[redacted] TRACKING

Customers order was canceled and refunded on 12/**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to the Massachusetts Attorney General:In addition to any express warranties that a merchant makes about the goods it sells, implied warranties also protect consumers. Massachusetts law creates two implied warranties that no business may limit.The implied warranty of merchantability means that a product must work as intended for a reasonable time. For example, the microwave will heat food.The implied warranty of fitness for a particular purpose means that the seller has reason to know of the particular purpose for which the consumer wants to use the goods, and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods. Under this rule, the goods must be fit for that purpose, for example, the bike you tell the business that you want for off-road biking will be suitable for riding over rough terrain.If the product is defective at purchase, or becomes defective during the period of the implied warranty, both the seller and the manufacturer are responsible for making it right.Under Massachusetts law, a merchant cannot sell a product "as is." A store's regular return policy does not apply in the case of defective goods.[redacted] As you will see, " both the seller and the manufacturer are responsible for making it right." I don't believe this is up to interpretation. According to the law, it is up to both you AND the manufacturer to make it right. If that means you contacting the manufacturer and getting compensated, then that's what it means. It is by no means my responsibility to contact HP regarding a sale made by Daily Steals.Law regarding implied warranty in Massachusetts:[redacted]
Be advised: If you do not resolve this issue, I will take legal action.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We sincerely apologize for how this matter was handled and for any inconvenience this may have caused you. We have mailed you a check in the amount of $249.00 to the shipping address associated with this order. I will also be emailing you a $20.00 coupon in hopes that we...

can make up for the inconvenience. We value you as a customer and we do hope that you may continue shopping with us. 
Dear Wolfgang,We sincerely apologize for how this matter was handled and for any inconvenience this may have caused you. We were unable to fulfill your order and have cancelled your order and refunded you for the full amount of this purchase. Your PayPal account should show the refund at this time. I will also be emailing you a $20.00 coupon in hopes that we can make up for the inconvenience. We value you as a customer and we do hope that you may continue shopping with us.

Item is new. 1 year warranty is with us not [redacted]. We never said that the warranty is with [redacted]. Box was also sated on the listing as coming in a white box. If the charger is incorrect we can have a different charger sent. You can view the listing...

here: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
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[redacted]

Order will be refunded

I am sorry you had this experience with our company. Our records show you were refunded on 3/**/15. Please let us know if you have any further concerns, and please accept our sincerest apologies for the delay.

Hello,I apologize for the inconvenience.I have issued a full refund for this purchase. If the refund does not reflect in your account within 7 business days, please contact me immediately and I will take care of this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] Allthiough I have received the lap top. This company has issues they do not offer a buisiness telaphone number and take a long time to ship products without any reply. Wouid not buy from again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your policy explicitly states:Some states do not allow the disclaimer of implied warranties so the foregoing disclaimer may not apply to you. The implied warranty of fitness for a particular purpose means that the seller has reason to know of the particular purpose for which the consumer wants to use the goods, and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods. All HP warranties range from one to three years. Therefore, it is reasonable that the product produced by HP would be in good working function within the one year mark. It does not matter that your company does not reside in Massachusetts. Your own policy states that implied warranties by state are withheld. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], 
Thank you for bring this to our attention. 
I apologize this situation was handled the way that is was, and the agent you were speaking to will be notified of the less than extraordinary experience you received. 
At this...

time I will file a claim with USPS for this package.
Please allow 3-5 business days for me to get back to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Daily Steals own site shows my request as "rejected" in regards to the $24 order for two pair of leggings, and there was never a response to my refund request for the $22 order for the LCD kit. There was no option on the businesses site to even request a refund, and all my emails requesting a refund have been ignored by Daily Steals.
After careful consideration and review of other Revdex.com complaints, I've come to the conclusion that Daily Steals commonly employs stall tactics when facts about it's disreputable behavior are made apparent.   
Until I received a full refund, I will not consider my complaint resolved.  
 
 
 
* See attachment
Sincerely,[redacted]

Hello [redacted],As previously requested, a replacement was shipped out via [redacted] tracking #[redacted] upon arrival of your return. However, I do show that you have refused delivery of this package on June [redacted] and it is on it's way back to us. I have issued a check in the amount of $229.00 which will be mailed out to the shipping address associated with the order. The check will be issued by [redacted] and is scheduled to arrive by the end of this week. We apologize for the inconvenience and hope that you may continue to do business with us.

A refund in the amount of $53.35 was issued to the paypal account the order was placed. Transaction#[redacted]. Your $5.00 coupon code is [redacted]. I hope this resolution is satisfactory and we look forward to making your next experience magical.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and...

the matter has been resolved.
Sincerely, [redacted]

Refund has been issued.