Daily Steals

UPS shows item was delivered under tracking[redacted] after several attempts and a delivery notification left. Item was not received back in our warehouse.

Our Bridge Pay service has been down and started working last night. Customer was refunded earlier today. Attached is a screen shot of refund.

Customer was already refunded to the payment method [redacted] ending in [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
 
I have attached a combined copy of my PayPal Receipt, Daily Steals' emailed order confirmation (I can forward the original if needed), as well as my bank transaction history showing the real amount deducted from my account.  Also, the shipment that was sent after the complaint was initiated has now arrived, although the merchandise has not been checked for accuracy of item or opened.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

I was never notified that it could take up to 12 days for a response. The only time frame I was given was from [redacted] and she stated 3-5 business days from 12-**-14, that would be approximately 1-*-15, as of right now, today, 1-*-15 I still have not received a resolution!  Also, when I try to review my return request on their website it states: RETURN REJECTED.  I would like to return the laptop and get a full refund. Please provide instructions so I can return the laptop and get a refund credited to my [redacted].  Thank you.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

[redacted]
Your order was refunded, per your request. I have attached our recent correspondence to confirm.
If there are any further issues, please let me know, but otherwise I understand this issue to be closed.
Best,
**

Hi [redacted],
I've attached copies of our previous correspondence. 
It is my understanding that this matter was resolved to your satisfaction. If there was an issue with your refund, please let me know.
Thanks,
[redacted]
Daily Steals

I am sorry you had this issue with your order. You have been fully refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me, but do not close the complaint until I can confirm that the refund has posted to my...

account.
Sincerely, [redacted]

Wow, I wish I would have seen this site before I bought a laptop from Daily Steals. I didn't notice that buried down in the description was: Condition: Refurbished.
Yes, my bad for not reading ALL the details, but really? Way to BURY THE LEAD! Perhaps that should be stated in the Title?
So you can imagine when it arrived, I was very surprised to see what I was thinking was a new computer as an old, banged-up one.
Not wanting to go through the torturous return process, I decided to make the best of it. I got it all set up and my kids were all using it. They were pretty happy because this was their first computer.
At four months it just died. Completely. It would not start. I tried reinstalling and repairing the operating system, but there was apparently some bad hardware on it.
The warranty was only for 90 days, so I was only a month past. I'm not sure there is a single human on the planet that thinks a laptop should only work for 120 days.
Here was their enthusiastic reply:
"Thank you for getting back to me!
I apologize for the inconvenience!
We're unable to accept a return past the warranty. Once it expired we're not accepting returns, no exceptions. We give customers reasonable time to return an item if there are any problems with it.
Thank you for your understanding.
If there is anything else I can assist you with, please don't hesitate to ask. I am happy to help!
Sincerely,
[redacted] and the Daily Steals Team"
They said they will not allow a return or exchange. No exceptions. When somebody tells you "that's just our policy" or "no exceptions" please remember that's code for *-OFF.
It's also a code for "why would you be stupid enough to ever shop with us again?", assuming your request for them to bend the rules was not unreasonable.
They're unwilling to help, even if it means that I'm going to go on line and cost them tens of thousands of dollars in sales because I'm on a mission now. Here I come [redacted], Consumer Affairs, etc. Join me everybody!!
They even admit that they are thieves, just look at the link to the product:
http://www.dailysteals.com/deal/preview/46675/immathief
Look at the last part of the link: im-ma-thief
Crazy! They are brazen about it!
I used to look at their web page almost every day and buy stuff several times a year. I don't understand why they would want to [redacted] off customers and risk losing future business when it would be simple and inexpensive for them to just exchange the laptop or give a credit.
Then instead, I would be making a post about how great they were and that they had a loyal customer for life. "

Hello,
We apologize for the inconvenience. Your refund was processed via [redacted] on November [redacted] and should reflect in your account now. Please let us know if you have any questions or concerns.

Hello [redacted],I have issued a check in the amount of $25.04 which will be mailed out to the shipping address associated with the order. The check will be issued by Chaos Commerce and is scheduled to arrive by the end of this week. We apologize for the inconvenience and hope that you may...

continue to do business with us.
Hello Kristina,As previously requested, a replacement was shipped out via UPS tracking #1Z243FX1YW54268187 upon arrival of your return. However, I do show that you have refused delivery of this package on June 11th and it is on it's way back to us. I have issued a check in the amount of $229.00 which will be mailed out to the shipping address associated with the order. The check will be issued by Chaos Commerce and is scheduled to arrive by the end of this week. We apologize for the inconvenience and hope that you nay continue to do business with us.
Hello Kristina,As previously requested, a replacement was shipped out via UPS tracking #1Z243FX1YW54268187 upon arrival of your return. However, I do show that you have refused delivery of this package on June 11th and it is on it's way back to us. I have issued a check in the amount of $229.00 which will be mailed out to the shipping address associated with the order. The check will be issued by Chaos Commerce and is scheduled to arrive by the end of this week. We apologize for the inconvenience and hope that you nay continue to do business with us.

At this time, I have been contacted...

directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
They have given me a partial refund and not a full refund. I've written to them (on several occasions) regarding a full refund they have not replied to those messages. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was refunded 12/**. Attached is receipt of refund. Bank has approved return.

I am sorry with the problems you have had with your product. Unfortunately, as we previously stated, this was very much past the 90-day warranty period for a refurbished item, which was clearly stated on the product listing. Furthermore, the law you cite applies to manufacturer warranties, and we are clearly not the manufacturer of the item. You would be best served by contacting the manufacturer of the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have checked this issue with the bank, even with changed card the card number was same and only the Expiry date was changed. Hence as per the bank process the refund will be debited to my account even they use by previous card details. So it does not look like the refund is given and the bank cannot trace anything with the transaction ID. I have also inquired with the bank regarding dispute but the transaction was crossed 120 days so they are not able raise the dispute.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Hello,
We apologize for the inconvenience. I have issued a refund in the amount of $5.00 to compensate for the use of the coupon. Please allow 1-7 business days for this balance to reflect in your account. The cancelled order was already refunded in full on October [redacted]. If you have any...

questions or concerns, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

With all the good and services you're selling, will you go broke to refund my $99?  I would like a full refund or a legal copy of Microsoft Office. 100% of the software isn't working, not 25%.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]