Daily Steals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They NEVER issued a refund despite sending me emails stating they would  I finally had to go through [redacted], make a claim via them and after Daily Steals did not respond to their request for information I was issued a refund via [redacted]  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],All of our orders ship within 7-10 business days, and if there was a long delay in shipment, you would be notified and given the option to cancel. However, this was not the case as your order #[redacted] was shipped and delivered on August [redacted] via [redacted] tracking...

#[redacted]. Please let me know if you have any questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
no contact whatsoever was made....

 Ups tracking verified return was received 12 days ago, still no refund and we have sent a total of 9 emails which have been completely ignored with no response.   Who responded that this was handled and why did the not make any attempt to contact me?

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Wonderful! Please let us know when you see your refund.

I am sorry for the problem you are experiencing. It appears someone got hold of your credit card information and fraudulently used your card on our site. We will be more than happy to refund your card for any charges that have occurred fraudulently. We take credit card fraud very seriously. Please...

contact me directly at [redacted] to get this resolved ASAP. I will need to ask you for some info that should not be provided in a public forum. Again, we sincerely apologize for any inconvenience, and we constantly work to improve our fraud detection to avoid situations like these in the future.

Hello, 
Thank you for reaching out to me. 
I apologize for any lack of customer service and understand your frustration. 
I have reviewed our records and I am showing on three items have been returned and I have just issued your additional...

refund for 40.00. 
Once again please accept my apologies for this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] from Daily Steals called me directly on the phone to help resolve the issue.Thank you [redacted]!
Sincerely, [redacted]

Hello,
 
The 90 day warranty for this item has expired in July. We are unable to accept a return for this order.

Revdex.com:At this time, my complaint, ID [redacted] regarding Daily Steals has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

[redacted],I am sorry for the error you received on our site. I am trying to process the refund but it looks as though the transaction is under dispute. [redacted] doesn't allow us complete the refund while the transaction is in dispute. This is [redacted]s rule and not ours, and we do not have the...

ability to override this. We would love to refund your money ASAP, so please remove the dispute, let us know, and we will complete the refund immediately. Sincerely,[redacted]

I am sorry about the trouble you have had with this process. [redacted] will not allow us to perform refunds while a charge is in dispute. This functionality is removed from our account until the dispute status is gone. This is a [redacted] restriction and not under our control. We want more than anything...

to issue this refund to you, so please remove the dispute status, let us know, and the refund will be given to you ASAP. I cannot stress enough that we have absolutely no ability to refund you until the dispute status is lifted, nor can I stress enough that we really want to give you this refund.

Item was delivered January ** and we have been out of the office this week due to Winter storm juno. Please allow a few more days for your refund to be processed.

Please provide credit card number and we can issue full refund

Customer opened [redacted] case and was made aware we are unable to issue refund until case is closed.

I am sorry for your bad experience with your order. We fully refunded you for the unshipped orders on 2/**. I am very sorry for the extended delay in resolving your issue. We have fixed our problem resolution process and hope you will consider purchasing from us again. Please let me know if you...

have further concerns.

Customers purchase was made through [redacted]. Please check your [redacted] account for refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
On March *, I received an email from dailysteals saying the issue is being escalated to upper management and they are hoping to have a resolution this week. Considering March * was a Thursday, I could only assume they meant the week of 3/*/15 - 3/*/15. That was the first time anyone has contacted me since February * while ignoring three of my emails. This issue is not resolved because dailysteals claims they are working with the supplier but has not informed me of any resolution.  Email pasted below. 
 [redacted]  *  [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]