Daily Steals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We sincerely apologize for how this matter was handled and for any inconvenience this may have caused you. We were unable to fulfill your order and have cancelled your order and refunded you for the full amount of this purchase, $30.00. Your [redacted] account should show the...

refund at this time. I will also be emailing you a $20.00 coupon in hopes that we can make up for the inconvenience. We value you as a customer and we do hope that you may continue shopping with us.

Not recommended. No customer service support even after several emails. Never received my order or any communications whatsoever. Filed a claim with [redacted]. No phone number listed on the site. A search of the internet did disclose a phone number but it was a recording and a "full" mailbox.

At this time, I have been contacted directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
On March *, I received an email from dailysteals saying the issue is being escalated to upper management and they are hoping to have a resolution this week. Considering March * was a Thursday, I could only assume they meant the week of 3/*/15 - 3/*/15. That was the first time anyone has contacted me since February * while ignoring three of my emails. This issue is not resolved because dailysteals claims they are working with the supplier but has not informed me of any resolution.  Email pasted below. 
 [redacted]  *  [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

customer has filed complain on this transaction and we are unable to issue a partial refund. Customer must cancel complaint with [redacted] before we can issue partial refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted],We are very sorry for the troubles you have had with this order. We are mailing you a check for the full amount of the order plus $5.00 for the inconvenience. We hope that you will consider shopping with us again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 I shipped the defective product back but have not been contacted that is has been received nor have I gotten a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer reversed the [redacted] charge before we refunded. This is why she did not see the refund when I issued it; she got her money back 2/**. Our system OK'd the refund because it saw that the money was already refunded. Attached please find the screen shot of our [redacted] account indicating that the charge was reversed. I understand that we took too long to ship but I am not sure what outcome the customer wants when she already got her money back months ago, and is saying she is still waiting for her refund. We cannot double-refund her.

Customers order was received 05/**/2014 and refunded on 6/**/2014 with refund transaction [redacted] for 159.00.

Hello, 
I would like to first apologize for the service you received and will do my best to have this issue resolved. 
I show your order number#[redacted] was received under UPS tracking#[redacted] and a refund was issued. However, for order number...

#[redacted] we have no signs that the package was shipped back under tracking#[redacted]. 
I understand you state you mailed the items back together in one box, but after speaking to UPS they state that isn't possible due the label created for your return would not have covered the shipping cost. For both orders the label to ship the item back would have need to be 12lbs.
For order#[redacted] the 3 items weighed in at 7lbs and that's weight of the returned package based on UPS information (see attached) 
Is it possible you may have not included the second item in your return? 
I look forward to assisting.

This order is 4 years old, customer doesn't show up in our system. We are unable to determine if the customer downloaded software which caused this problem.We will not honor any return. We can offer a 15% off coupon code.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I am sorry for the bad experience you had with this purchase. Our records show we received the product back and issued you a full refund on 3/**. Please let us know if you have any further concerns, and please accept our sincere apologies.

I purchased two monitors from Daily steals so that I could have matching monitors. One arrived with a damaged base and the screen was burnt out. I contacted them on April [redacted] regarding an exchange or refund. On April 9th I received word from their customer service rep to "allow up to ten business days (excluding weekends and holidays) for the supplier to contact us with a resolution. Once I have received a response, I will contact you. I will be sure to resolve this matter as soon as possible." On April [redacted] I emailed them again asking for an update. On April [redacted] I contacted them again to let them know that if I didn't hear from anyone after the [redacted] day that I would report them to Revdex.com and dispute the charge with my credit card company. No response from them. I'm out $179 until my credit card company decides that I was ripped off by this sham of a company. There is no telephone number to contact customer support and they're non-responsive to emails. I will never buy from them again and would not recommend purchases from this "company" to anyone, unless you want to throw your money away. Now I'm stuck with one working monitor and having to find a match.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello [redacted],I am sorry to hear about the issues you have experienced with these items. Our records show that you were refunded in the total amount of $124.00 for all 4 vaporizers on August [redacted]. We will not need the items returned to us. [redacted] - $37.00[redacted] -...

$16.00[redacted] - $34.00[redacted] - $37.00If you have any questions or concerns, please let me know.

Customer was already refunded

Customer was refunded on 12/**