Daily Steals

At this time, I have been contacted...

directly by Daily Steals regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The person responding to my inquiries stated that the warranty was only 90 days.  I responded back to him that the warranty was, indeed, 1 year and I had a copy of the website description that I printed when I ordered the computer that plainly stated there was a one year warranty in two different places.  I have not heard anything more, and true to what I was told by my computer guy, the computer finally crashed and I was not able to boot up or restore it, so I am on a new computer and the one from Daily Steals is dead now and I am cheated out of my money for my purchase.
I am resigned to the fact that I was duped by this farce of a company, but I would like to do my part to be sure that they are not able to continue to operate and keep ripping people off.  I realized too late after reading complaints on the web about Daily Steals that they are a sham operation.  Live and learn, I guess, too late.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Refund was issued. Please allow 3-5 days for the refund to reflect in your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer reached out to us via email on 10/*.  We are closed on the weekends and on Monday 10/* for the holiday.  We explained to the customer that we did not get back into the office until 10/*.  We responded to their email the on 10/*.  We generated an RMA Number for them...

and sent it via email with instructions.  (Please see attached). When the item is delivered back to us, we can proceed with the refund.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I'm sorry you were not happy with my original response, but you hadn't mentioned that you weren't happy with the Timberland sunglasses as well. Please remember that these are not fakes, and we do not manufacture these sunglasses. We will also refund you for the Timberlands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Once I have my refund I will accept the reply  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello,
I apologize for any inconvenience you may have experienced with this order. I have issued a full refund in the amount of $25.00 to your original payment method. Please allow 1-7 business days for your refund to reflect in your account. You may dispose of the item as you wish, as we...

will not need it returned. Please let me know if you have any questions or concerns.

Hello, I show this item is listed as refurbished (see attached) You are welcome to send the item back with RMA#[redacted] to 
Daily Steals Returns
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted],We have sent you a return shipping label so that you may return the defective unit to us at our expense. Once we have received and processed the return, we will send you a replacement. We cannot be sure it's the battery that's defective, so we have to replace the whole...

unit. Here is an article on [redacted]'s website explaining how to transfer Office to your new computer without paying again: [redacted]We hope this helps, and that you are happy with your replacement computer.Sincerely,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although it has not yet been seven full days, there is still no sign of the refund.  This is the third time it was promised, and still not yet received. I will continue to monitor my account, but I am not hopeful that it will appear. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, I apologize for any confusion with this order. However, attached are the customers invoices where tax is included and shows to the customer. Also, I have sent this information to our IT department, and no other issues of this type have been seen. IF there anything else I can help with please...

let me know.

Customer was refunded via [redacted]

I am sorry you had this experience with our company. Please note that you were fully refunded on 3/**/15. Please let us know if you have any further concerns and I hope you will accept our sincerest apologies.

Hello [redacted],We are sorry for the trouble you have experienced with this order. Our records show that this laptop shipped and was delivered to you on May [redacted], 2015. You may view shipment details at UPS.com under tracking #[redacted]. Please let us know if you have any further...

concerns.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Actually, I am no longer interested in a return.  My bank issued a credit for the full amount.  However, I am not withdrawing my complaint with the Revdex.com and I will be sending this email to them.  This process has been absolutely ridiculous.  You have a 30 day return policy.  I purchased the watch from you, not from the supplier, therefore, you are responsible for the purchase and the return, especially with a 30 day policy.  In addition, the return was denied.  When I looked at my account on your website because of the inordinate amount of time, the status of the return said rejected. It is unfortunate that it took a complaint to the Revdex.com to get any responsible action on your part.  Obviously, I will not be ordering anything from your company again.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am sorry you had a bad experience with your order. Please note that you were sent a free return shipping label on 1/**/15, and we processed the item as received and fully refunded you on 2/*2/15. We sincerely apologize for any inconvenience you have suffered.

Our Bridge Pay service has been down and started working last night. Customer was refunded earlier today. Attached is a screen shot of refund.

UPS shows item was delivered under tracking[redacted] after several attempts and a delivery notification left. Item was not received back in our warehouse.