Darcars Automotive Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was advised SEVERAL times by the sales man that none of the forms that I was signing was to get my credit checkedI asked several times beforehand and so did my Mom, just to ensure it wasn't a credit checkI didn't need a credit check because I already had financing through my credit unionThe reason I did not have the check was because I was only getting a quote for the vehicleI wasn't purchasing at that time because I was going to view other vehicles before I made my decisionThe salesman told me that the forms were to get an accurate quote and he would not be running creditLater, a finance rep came out and said yes, the salesman did run my credit but it was a "soft pull" so it wouldn't affect meAt that time I left becauseI was upset and I didn't consent to thatI never gave my consent becuase I knew it might have an impact on my credit score and I ALREADY had financingI trusted that the salesman had integrity and I'm extremely disappointed that he did that Regards, [redacted]

Justin R [redacted] met with this customer last weekThe customer left satisfiedIf the customer still has concerns please let me knowThank you

From: [redacted] < [redacted] >Date: Tue, Jul 21, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Thanks for checking on that problem for meBut itz still a problem because now my head gasket is having a bad leak an it is leaking oilSo I took the car back to dodge Friday July And the manager on duty told me they was going to put some dye in the oil to see we're the leak is coming fromSo they didn't have any on stock he told me to come back today so the can put the dye inSo I running the processBut here is the problem the films coming from the car by the oil dripping on the hot engine coming into the carA lot of smoke coming from my carAn the fact that a head gasket can make your car blow upThats my problem beside the fact that whatever oil is dripping on it could be ruiningThat fact that this is a dodge dealer that suppose to have certified workers why am I taking my car there for the third time for the same problemI feel when they find out itz my head gasket againThey should just drop a hole new engine in my car or give me a new one

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:They were not honest in their practices I may have erred in trusting them and signed a paper they advised me was necessary to switch out my vehicle I know that at this point I may not have recourse, but I want to warn the public to their deceitful practicesThey did not try to work with me at all, kept telling me they would fix everything as long as they thought they were getting another saleOnce I realized what they were doing and expressed my outrage they stopped communicating with me I will make it my mission as I feel is my only recourse to let the public know the type of operation they run at DARCARS in Rockville Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This information is incorrect and I have my mother as my witnessBefore we left the facility on June 16th the mechanic came to my mother and myself and showed us a confirmation number and insured is that the part had been ordered ON THAT DAY! If I had not constantly been calling the shop I would have never known that the incorrect part was ordered, I contactec and have a copy of the conversation that I had with Lori at Jeep customer service indicating that the correct part had not been ordered and it had been and ENTIRE WEEK before I contacted them because no one in parts could tell me anything and the parts manager never returned my callsI called on Wednesday, June 24th still complaining due to no follow up and I was called at 5:pm by MrB [redacted] informing me if I get there 6pm I could get a rental car I asked him if it would be of no cost to me he told me noI arrived at the shop with my mom at 5:pm just to be told I needed to go to [redacted] Car Rental up the blockI inquired again about payment and was again told no money was needed.When we arrived at [redacted] they informed us one..we needed a $deposit...two it had to be on a credit card or debit card...three they had no [redacted] or [redacted] products availableI had to return the next day due to this misinformationThe part arrived on Friday, June 26th and I was ensured the car would be ready that dayMy mother paid for the repair with a checkThe car worked for days and had to be returned because a full diagnostic was not performed and it needed a starter, although the repair process this time was not as lenghty due to part being available the check out process was stressful on myself as well as my mom who went to write a check again for the repair and was told that they couldn't take it when it was taken before with no issueNeither the service nor payment told my mom or myself that we could not write a check for the repair unless it was in my nameWe debated almost minutes over this issue until the clerk finally decided to call financeRegardless of the so called two day rental, the service was totally unacceptable and placed me, my mother and my father who has cancer and had to keep changing appointments due to the inconvenience much undue stress Regards, [redacted]

I have reviewed the customers concernsI do see that the customer brought her car to us for the first time in August with 152,milesWe diagnosed it at that time needed repairs to the wires leading to her alternatorWe also noticed that she had a short to the tail lights as they were out as wellThe customer returned January with 154,miles with a no start concern as well as her windows were not going up or downWe diagnosed at the wires has a short and we repaired theWe tested the battery and alternator and both passed at that timeWe feel the battery was drained by the wire shortWhen the customer returned the third time the battery failed and would not hold a chargeWe recommended replacing the battery but it was declined by the customerWe would be happy to provide good will assistance by offering the battery replacement at no charge to the customerPlease let me knowThanks- Jammie D***

I have spoken with Mr***Our Service Director has made arrangements for the vehicle to go to Trick Trucks to have the lift kit installedThe customer was satisfied with thatPlease let me know if there are any questions or concernsThank you

Complaint: [redacted] See attached Regards, [redacted] BUSINESS RESPONSE:Date Sent: 11/27/12:59:PMGood afternoonWe do honor our VA state inspectionWe can not guarantee another states regulationsI would be happy to review the repair order to see if any of the recommendations should have been taken care of with our VA state inspectionPlease send me the ticket to reviewThank you

Good afternoon, we have tried to contact [redacted] regarding her dealThe finance company will finance at the same payments and length of time witih a 0% interest rate, however they are requesting down and the husband would be on the dealIf the customer has any questions or would like to speak to me directly please provide my informationThank you - Jammie D***

I reviewed the customers concernsWe did collect to much for the tag work in PAI had my accounting department cut a check for and this was mailed out to the customerHe should have this by nowMy finance Director also reached out to the customer via emailIf the customer should have any further questions please let me knowThank you - Jammie D***

Good afternoon, I spoke with Aaron our service managerHe informed me that we did provide alt transportation during the time of repairsIn the end the customer traded out of this vehicle and is the new owner of a [redacted] ***If the customer is having any further concerns please let me knowThank you, Jammie D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business reached out last week and today my vehicle was fixed Regards, [redacted] ***

I have reviewed the customers concernThe day mile warranty is powertrain onlyYou will find exactly what is covered on the copy that was given to the customer at the time of purchaseRadio concerns and brakes are not includedThe car was Maryland State Inspected and did pass When the customer brought the car in to us it was for a noise concernThe brakes were inspected and the radio was checked as wellWe tightened the antenna for the radio concernThe rotors were resurfacedIf the customer is still having a concern we can take a lookHowever, any repairs that are needed outside of the day mile warranty, would be the customers responsibilityWe would only be able to offer a discount at this time

Good afternoon, I am sorry to hear thisI have reached out to the General Manager and will be back in touch MondayThank you - [redacted]

From: Revdex.com of Metro Washington DC Date: Thu, Jul 23, at 10:AMSubject: Fwd: Fw: Complaint# [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Wed, Jul 22, at 10:AMSubject: Fw: Complaint# [redacted] To: MyRevdex.com Info On Wednesday, July 22, 9:AM, [redacted] < [redacted] @ [redacted] .com> wrote:In response to [redacted] 's response to my complaint [redacted] is a liar he did not pay for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on [redacted] , I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $to have the scratches buffed, however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it;because they were so busy bleeding me for cash money and altogether I paid $3,for the downpayment, and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance, person from *** After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after that.What [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile Noone buys anything knowingly with prior damage.If [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumper.For $3,downpayment I feel I deserve better I can produce my bank records to show the ATM withdrawal for the $buff, as he did not pay for it [redacted] ###-###-####

Good afternoonWe do honor our VA state inspectionWe can not guarantee another states regulationsI would be happy to review the repair order to see if any of the recommendations should have been taken care of with our VA state inspectionPlease send me the ticket to reviewThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the dealership has already inspected and photographed the damage, and concluded its repairable I disagree The damaged components are colored, brittle plastic Having been a practicing mechanical engineer for years, I am familiar with plastic repair techniques - they would not provide adequate durability for this application If the dealership agrees to replace the damaged components, and inspect and certify the airbag as correctly repaired, I will return Regards, [redacted] ***

Good afternoonAfter reviewing the customers concerns regarding the credit inquiries, I did find that the customer signed our credit applicationThis gives us permission to shop finance companies to find her the best rate and termsDARCARS is very sorry to hear that her first vehicle had mechanical issues so soon after her purchaseDARCARS works with the customer and the manufacturer in cases like this to make sure we are doing everything we can to ease the situationWe did offer to trade the customer out of the first vehicle per her requestThank you

I personally called the customer and his extended warrantyThe customer understands that his labor was maxed out at Customer is comfortable with this explanationHe was just looking to clarifyWe are currently trying to work out the aftermarket remote start concernPossible some goodwill from DARCARSI am waiting to hear from our Service Directorthank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:A valid response cannot be done within days I received a voice mail from Steve F [redacted] on 3/8/saying my part was in I need more time I have never spoken to anyone with authority at Darcars Only kids in the Service department Hawa M [redacted] a service clerk, and Aaron D [redacted] a service manager There are parts missing from my auto as stated in my complaint, the engine is idled way too high, along with missing lug nuts and damaged studs, and other parts under the hood are missing The ABS light is still on, the door locks and door chime is still inoperable I paid for all these things and still have not received them Been made to wait months for parts I was forced to pay for in advance for labor that was never performed I need to have this complaint remain open until I have been completely satisfied Regards, [redacted]