Darcars Automotive Group

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello, She provided us fake/ false pay stubs and when the rep from Our Leading institution completed his interview only to find out that business address provided is a home address and no one at the business makes or is near her pay stubsShe makes about $a month. We had
every right to contact local authorities and turn her in but I choose not to and took the high road. On top of all this , we have a car with near extra miles ....Regardless, I have requested a full refund check to be mailed to her.
Please feel free to contact me at *** and ask for ***

I have reached out to the customer to try and assistWe have been working with her to trade outAt this time we have not been able to do soI am waiting to hear back from the customer to see what our next step will beI will reply again once we have this resolvedThank you

We would like for the customer to come in so that we can see if the dash is repairableIf its not repairable we will replace thisPlease let me know when the customer would like to come inThank you

I just spoke to *** and explained that the MVA was requiring them to have insurance that complied to MarylandI have called and explained and gave *** my contact information for any further customer service issues that ariseTags are in and customer is aware they can stop by and pick up
anytime today until 9pm or day this weekIssue is considered resolved on our end but more impotantly *** is glad tag issued has been resolved

Our General Manager is in communication with the customerWe are currently working on a resolutionWe will update this complaint early next week when everything is finalizedThank you- Jammie

I personally have spoken with *** ***, her daughter as well as her sonBased on that conversation and past conversations with our service department, we did decline to work on her vehicleThere will be no more assistance in regards to this needed repairAny other Toyota dealership should be
able to help if she decides to go forward with the repairThank you

It is my understanding that the Alex did speak with the customerPlease adviseThank you - Jammie

I just called and spoke to ***She will be here around 5:30pm today to speak with me*** *** is ready and I will have her vehicle cleaned and a complimentary full tank of gasOnce I have spoken to *** I will be back in touch with a resolution. Thanks, Rick
P***

I do apologize for previous promisesI am simply trying to resolve this at this timeThe only documentation I can find clearly reads that the windshield is not replacedIf the customer has something different I can proceedPlease let me knowThank you - Jammie

I have reached out to the customer to try and assistWe have been working with her to trade outAt this time we have not been able to do soI am waiting to hear back from the customer to see what our next step will beI will reply again once we have this resolvedThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com number *** - Darcars of HondaRepairs to my Honda *** ComplaintI have NOT received a phone call or phone message or email from Bill L*** Sales Manager of Darcars of HondaAs a matter of fact recently, Bill L*** Charged $to my *** card without my knowledge or permissionDated 08-30-transaction date of 8/28/reference number ***which is a fraud charge to my ***Rick P***, Sales Manager called my ###-###-#### number, upon receiving my complaint, but, I was at work in a meeting and the phone was on silent, therefore, I called MrP*** twice, left him voicemail messages twiceHe did not respond back to me via phone or email. Monies back which Bill L*** fraudently charging my credit card without my permission or knowledge in the amount of $and $1,for a total refund amount of $2,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Good morningI specifically asked Mr.Ali if the car was in the accident, he told me no and he showed me the *** to prove itif they told me if the car was in accident I would not buy itMr Ali said it was scratched not accident and the car has not pass Maryland inspection why do the car fax report shows that the vehicle has not been in accidentand I have three mechanical told me that they car is been in accidentif they had told me the car was in accident, why would I returned the car before days and I did not drive 1ooo mileswho will pay 34,on the used cari would not put $25,cash (down payment) if I new the car was usedi would just buy a new carI don't drive this carthe car is been sitting in the parking loti don't want drive car that is been in accidenti had asked them to put me in the new car and I will pay the different they has said no to solve this I want my money back or give me a new car This is sale and car fraudThis is not the way sale carThanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: They should have not broken it because their staff are completely do not care and you will have more complaints from that business. I see where this complaint going and I already alerted junior service members at *** *** to avoid the dealership and go elsewhere
Regards,
*** ***

Kim H*** spoke with the customer on FridayWe do owe him for the difference in priceWe have submitted a check request and will mail out to the customer once we have two signature's Customer is aware and happy at this timeThank you

Good morning,I spoke with *** our General Sales Manager about thisHe stated that he did apologize to the customer personallyHe also has the customer coming in today to have the Sirius radio installedIf there are any other questions please let me knowThank you,Jammie D***

Good afternoon,I looked into this concernHere is what I found outThis vehicle was vandalized by cutting through all of the wiring harnesses under the hood & removing many vital componentsThis is a time & material type of repair as no one can know all the missing parts until harnesses
& components are received and addlitems are found missing, *** is aware of the repairs needed but couldn't total loss the vehicle because even though it is a lengthy type of repair the costs don't exceed the cars valueWe have been proceeding as fast as allowed*** has also been involved with the repairs and timeThe customer has been updated by this shop and *** as to the severity of this type of lossWe are looking for the car to be completed soon.Any other questions or concerns please let me know.Thank you,Jammie D***

Good afternoon,I have reviewed the customers concernAfter looking into our records I see that this vehicle was purchased over a year ago on July 14, I checked our service records to see if this was previously looked atThere was other work done in August of but no mention of a seat
concernOur warranty on pre-owned vehicles is days or milesDARCARS will not be covering the cost of the repairWe would be happy to take a look at it and come up with some sort of discount for the customer if they are interestedPlease let me knowThank you, Jammie D***

Good morning, I personally met with *** *** last weekShe came in and we switched her into *** that she is comfortable withWe had a nice con***tion and customer has my information if any further assistance is neededThank you