Darcars Automotive Group

I am very sorry to hear that the customer is still experiencing a noiseAs we know, noises can be from any part of the carWe would like the opportunity to inspect the car, however if the customer does not wish to bring it back to one of our locations he would need to take it to a certified
Chrysler dealership for inspectionI will review what the other shop finds or suggests and make a decision on any refund if necessaryPlease have the customer email ***@DARCARS.com with any questions, concerns or documentsThank you - Jammie

I have reviewed the customers concern with him todayHe is faxing over his copy of the *** that he has because as of yesterday our *** still shows no accident reportedThe customer has shared with me what outcome he would like to seeI have assured him that I will work with him towards his
goalsI will update this again once I have had a chance to really dig inThank you

Tell usI have spoken with Richard B***As the customer stated we did tell the customer that we would be happy to reimburse the hold before the customer purchased the carWe had to get the car through Maryland State Inspection and at that point we were not sure what repairs were needed
The customer was told upfront, as he stated, that since he had so many concerns with the vehicle then maybe he should look for something elseThe customer was adamant on this vehicleWe did find we had to order a part (seat part) and at that time put the customer in a loaner and told him that it would take sometime to get the part inAgain asking the customer if he wanted to cancel the transactionCustomer sent the following email on 3/31/15: Yusuf,I appreciate the hard work as my current vehicle is still deteriorating in conditionI need this vehicle as soon as possibleIt has now been well over a month since we started this process and not only have I waited, I've been offered no type of compensation for the delay, even after being told to come pick up/purchase the vehicle twice (rental car, discount, etc.)I will be contacting the corporate office once this transaction is finally complete- hopefully sooner rather than later.Thank you again and if any type of tracking number or the ability to actually see where the part is arises, please let me know.Thank you,*** With that being said, I have submitted a check request in the amount of for the deposit holdI will have that mailed out to the customer as soon as we have two signaturesUsually about business daysIf the customer still has concerns please let me know

We are sorry for any misunderstandingI have reviewed this at the highest level trying to verify what the customer has statedWe were unable to find any paperwork supporting the customers concernsWe make sure that all of our customers read each contract before signing and make sure that we are
able to answer any questions at the time of purchaseThe customer stated that he did find the error and we corrected itI did personally escalate this to our Director of Sales, who personally spoke with *** *** on October Ali thanked the customer for bringing this concern to our attention and assured him that we would speak with our Financial Manager when he returns to workThe Finance Manager was taken by ambulance from our dealership and did not return for two monthsAny internal matter we would not be able to share as these are handled privately internallyAt this time we believe that we have reviewed and handled this concern to the fullestThank you

Good morning, I understand that we did trade this customer out of the VWShe purchased a *** *** on 9/8/I am being told that the customer is happy nowPlease let me know if there are any other questions or concernsThank you

We would need to duplicate this concern in order to proceed with any repairsIf the customer can duplicate the concern with the pedal we can move forwardWe would be happy to check the brakes and any other concerns she is having at this timeWe just need the customer to come in and show usThank you

I am very sorry for the delayPlease contact Kim at ###-###-#### or if you would like we can call you againPlease let me know what's best for youKim will reach out to *** ***s and see why they are declining to helpThank you

I was forced to trade in my car for a new car because I was told that I would need my motor replaced and it would be between or thousand dollars to fix wich I didn't haveThey just denied any fault and I needed something to drive, I was out of transportation for almost monthsI was pretty much in a no win situation and it's nothing we can do as consumers when things like this happens they just deny and we have no proof of what they did so no one's going to help usSeems like this was just a waist of time

Can the customer provide something in writing from his insurance that the new vehicle was covered the same night before the theft? Also has the police located the vehicle he wanted to trade in? Thank you - Jammie

Bill L*** , Service Manager, has tried numerous times to contact customer and unfortunately *** *** is not responding or returning callsI also called *** *** 09/11/and left her a voicemail asking that she give me a call at work or on my cell that I provided for herAny assistance you
can give us in regards to *** *** would be greatly appreciated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would like to know why the accident on the Nissan *** which supposedly was in February was not reported until September Who reported the accident to ***? I was told the car I was purchasing was used as a loan/fleet vehicle which leads me to believe that if DARCARS owned this car, the accident was not reported in a timely manner in order to drive up the used car priceIf DARCARS purchased the car after the accident, then my issue would be with the previous owner/companyAccording to my understanding, DARCARS is the only party who might be able to shed some light on this matter
Regards,
*** ***

I am very sorry to hear that you have had mechanical problems with your purchaseUnfortunately, DARCARS can not reimburse the cost of the vehicleI would suggest contacting the manufacture to see what they are willing to doIf the customer would like to discuss the repairs or possible trade out
please have them contact me directly at ***Thank you - Jammie

I have reviewed the customer's fileThe vehicle was brought to us with three concernsThe first was that she stated the clutch was half way to the floor and she had to pull the pedal back upWe were unable to duplicate thatThe other concerns were to check the brakes and the lightsThe customer
took the vehicle before we could check these itemsIf the customer is still having these concerns we would need for her to show us what she is experiencing in regards to the clutchWe can check the brakes and lights at that time as wellPlease let me knowThank you

I have spoken with our Service Director who is very familiar with this concernWe are currently waiting on a part to come inFrom what I understand we have provided some assistance with some of the repairs mentioned, as well as offered some future assistanceHe was reaching out to the customer as
well

I have spoken with our Sales ManagerHe states that the customer came in two days after the purchase stating that she wanted 4xdriveHe called the salesperson in with the customer there/ The sales person stated he did not remember any mention of 4x4, only requirement was passenger suvThe
sales manager then told the customer we can look for another vehicle that matches your requests but he would need to get the General Manager involvedHe asked for a day to do thisThe customer dropped the keys on the desk and walked outThe next day she came back and picked up the keys and the vehicle and we have not heard from the customer sinceIf the customer would like to explore other vehicles we would be happy to assistThank you - Jammie D***

Good afternoon, Please know that the Revdex.com can not take action when it comes to our decision as a dealerThey are here to help communicate when the customer feels that they are not being heardThe General Manager and myself have authorized all of this to take placeNot that we are legally bounded to do soI had already emailed you that we would take care of the other chargesPlease let us know when you plan on coming in to meet with usThank youJammie D***

Our records are not showing a charge for that amountPlease have the customer provide a receipt or repair order number for me to look into furtherThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: its not sufficient and in addition I never threatened anyone in DARCARS This is just another lie they tend to tellI never wanted the vehicleI was tricked, deceived and bold faced lied to in regards to the purchase of this unwanted vehicle
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The test drive of mile along with the salesman in the car did not reveal the problems with the car. The Service Department attempted to fix both the problems and neither are fixed. The noise was described to the salesman, sales manager and service clerk as being in the brake line or tires. They knew when they advised me to come into the service department. Did they really expect to pay for repairs to the brakes within days of purchase of a vehicle regardless of the 30-day warranty?At this point, I will fix the problems but never recommend or visit that dealership againThey are a shoddy, unreliable operation as far as I am concerned. They took advantage of a 62-year woman. Bless them.I believe also that they do their own Maryland inspections but am not sure. Another issue I found was that there are two different sized tires on the car. This is another thing that most people would not notice.You may close this complaint. I will not seek any resolution from Darcars. Thank you for your assistance.
Regards,
*** ***