Darcars Automotive Group

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responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: *** knows there selling cars with bad enginesThere selling LemonsThe Warranty states they can replace an engine with new or remanufactured parts, of course *** always opts for the remanufactured engineThe problem with that is my car is 1year old and was only 6months old when this problem startedNormally the average consumer doesnt expect an engine to need to be replaced at the least after 80K miles and years and thats being genourousSo who would think there NEW car would need an engine replacementThey say the warranty pays for everything , but if I have a Brand New straight off the assembly line car that has a 23K note on itand the engine goes bad in 6months and is replaced in a year I still have a New Car NoteSo *** replaced my factory engine ($10.5K - $8.5K) with a remanufactured engine ($3.5K - $1.5K)I also pay for a factory warranty of 10yrs or 100KmilesBut once they replace your engine it voids the warranty, (that IM still Paying For) the warranty on a remanufactured engine is (1yr or 12Kmiles) so far that $8K -10K *** has stolen and that doesnt include depreciationAlthough your car depreciates when you 1st drive off the lot(As appraised by a competitive dealer) You can take an additional 3K off the resale value of my car because noone wants a car with a remanufactured engine, it lowers the resale value thus depreciating the value of my car because it no longer has the original partsPlus I specifically told the mechanics at DARCARS *** NOT to replace my engine with anything but Brand New factory parts, I was very clear on thatI had a long discussion with TODD the mechanic in reference to my carTODD assured me that I was getting a new engineWhen I picked up my car and read the receipt I realized the engine put into my car was remanufacturedWhen I asked them to remove it, they refusedI never authorized the work to be done on my carThey have yet to address the recalls on my car, of which were there at the time they sold me the carI have spoken to ***, and I am still awaiting a response from ***They have been difficult, rude, and not at all compassionateNot to mention as Im at the dealership addressing my car, there are other people there addressing the same issues with there enginesThis is not about a Warranty and *** knows itIts about endangering lives and Business ethics which they clearly have noneI am afraid to drive my carI have to pay for an Uber to workand I am still waiting for a response from ***.In the meanwhile, there are reports, articles and complaints all over the internet about what *** is doing to people its not just me going through this with them. ***
Regards,
*** ***

We are sorry for any misunderstandingI have reviewed this at the highest level trying to verify what the customer has statedWe were unable to find any paperwork supporting the customers concernsWe make sure that all of our customers read each contract before signing and make sure that we are
able to answer any questions at the time of purchaseThe customer stated that he did find the error and we corrected itI did personally escalate this to our Director of Sales, who personally spoke with *** *** on October Ali thanked the customer for bringing this concern to our attention and assured him that we would speak with our Financial Manager when he returns to workThe Finance Manager was taken by ambulance from our dealership and did not return for two monthsAny internal matter we would not be able to share as these are handled privately internallyAt this time we believe that we have reviewed and handled this concern to the fullestThank you

Good morning, I understand that we did trade this customer out of the VWShe purchased a *** *** on 9/8/I am being told that the customer is happy nowPlease let me know if there are any other questions or concernsThank you

I have reviewed the customers concern with him todayHe is faxing over his copy of the *** that he has because as of yesterday our *** still shows no accident reportedThe customer has shared with me what outcome he would like to seeI have assured him that I will work with him towards his
goalsI will update this again once I have had a chance to really dig inThank you

Tell usI have spoken with Richard B***As the customer stated we did tell the customer that we would be happy to reimburse the hold before the customer purchased the carWe had to get the car through Maryland State Inspection and at that point we were not sure what repairs were needed
The customer was told upfront, as he stated, that since he had so many concerns with the vehicle then maybe he should look for something elseThe customer was adamant on this vehicleWe did find we had to order a part (seat part) and at that time put the customer in a loaner and told him that it would take sometime to get the part inAgain asking the customer if he wanted to cancel the transactionCustomer sent the following email on 3/31/15: Yusuf,I appreciate the hard work as my current vehicle is still deteriorating in conditionI need this vehicle as soon as possibleIt has now been well over a month since we started this process and not only have I waited, I've been offered no type of compensation for the delay, even after being told to come pick up/purchase the vehicle twice (rental car, discount, etc.)I will be contacting the corporate office once this transaction is finally complete- hopefully sooner rather than later.Thank you again and if any type of tracking number or the ability to actually see where the part is arises, please let me know.Thank you,*** With that being said, I have submitted a check request in the amount of for the deposit holdI will have that mailed out to the customer as soon as we have two signaturesUsually about business daysIf the customer still has concerns please let me know

I am very sorry for the delayPlease contact Kim at ###-###-#### or if you would like we can call you againPlease let me know what's best for youKim will reach out to *** ***s and see why they are declining to helpThank you

We would need to duplicate this concern in order to proceed with any repairsIf the customer can duplicate the concern with the pedal we can move forwardWe would be happy to check the brakes and any other concerns she is having at this timeWe just need the customer to come in and show usThank you

Bill L*** , Service Manager, has tried numerous times to contact customer and unfortunately *** *** is not responding or returning callsI also called *** *** 09/11/and left her a voicemail asking that she give me a call at work or on my cell that I provided for herAny assistance you
can give us in regards to *** *** would be greatly appreciated

Can the customer provide something in writing from his insurance that the new vehicle was covered the same night before the theft? Also has the police located the vehicle he wanted to trade in? Thank you - Jammie

I was forced to trade in my car for a new car because I was told that I would need my motor replaced and it would be between or thousand dollars to fix wich I didn't haveThey just denied any fault and I needed something to drive, I was out of transportation for almost monthsI was pretty much in a no win situation and it's nothing we can do as consumers when things like this happens they just deny and we have no proof of what they did so no one's going to help usSeems like this was just a waist of time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would like to know why the accident on the Nissan *** which supposedly was in February was not reported until September Who reported the accident to ***? I was told the car I was purchasing was used as a loan/fleet vehicle which leads me to believe that if DARCARS owned this car, the accident was not reported in a timely manner in order to drive up the used car priceIf DARCARS purchased the car after the accident, then my issue would be with the previous owner/companyAccording to my understanding, DARCARS is the only party who might be able to shed some light on this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

I have reviewed the customer's fileThe vehicle was brought to us with three concernsThe first was that she stated the clutch was half way to the floor and she had to pull the pedal back upWe were unable to duplicate thatThe other concerns were to check the brakes and the lightsThe customer
took the vehicle before we could check these itemsIf the customer is still having these concerns we would need for her to show us what she is experiencing in regards to the clutchWe can check the brakes and lights at that time as wellPlease let me knowThank you

I am very sorry to hear that you have had mechanical problems with your purchaseUnfortunately, DARCARS can not reimburse the cost of the vehicleI would suggest contacting the manufacture to see what they are willing to doIf the customer would like to discuss the repairs or possible trade out
please have them contact me directly at ***Thank you - Jammie

I have spoken with our Service Director who is very familiar with this concernWe are currently waiting on a part to come inFrom what I understand we have provided some assistance with some of the repairs mentioned, as well as offered some future assistanceHe was reaching out to the customer as
well

Our records are not showing a charge for that amountPlease have the customer provide a receipt or repair order number for me to look into furtherThank you

Good afternoon, Please know that the Revdex.com can not take action when it comes to our decision as a dealerThey are here to help communicate when the customer feels that they are not being heardThe General Manager and myself have authorized all of this to take placeNot that we are legally bounded to do soI had already emailed you that we would take care of the other chargesPlease let us know when you plan on coming in to meet with usThank youJammie D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: its not sufficient and in addition I never threatened anyone in DARCARS This is just another lie they tend to tellI never wanted the vehicleI was tricked, deceived and bold faced lied to in regards to the purchase of this unwanted vehicle
Regards,
*** ***

I have spoken with our Sales ManagerHe states that the customer came in two days after the purchase stating that she wanted 4xdriveHe called the salesperson in with the customer there/ The sales person stated he did not remember any mention of 4x4, only requirement was passenger suvThe
sales manager then told the customer we can look for another vehicle that matches your requests but he would need to get the General Manager involvedHe asked for a day to do thisThe customer dropped the keys on the desk and walked outThe next day she came back and picked up the keys and the vehicle and we have not heard from the customer sinceIf the customer would like to explore other vehicles we would be happy to assistThank you - Jammie D***

No I never got the replacement vehicle