Darcars Automotive Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the response from the dealership is simply not accurate The dealership is attempting to classify this situation as a "misunderstanding" and an "error" The facts here are incredibly simple and this was not a misunderstanding or an error I believe that trying to label this situation using that terminology is insulting and is only proving to proliferate their course of conduct in bad faith The bottom line is the sales manager on duty was trying to squeeze some extra profit out of my transaction and attempted to do so in an unethical fashion I complained instantly to the finance manager and the sales manager, as well as to countless customer service associates/managers in the days/weeks following my purchase While trying to say they are "unable to find any paperwork supporting the customers concerns" may be accurate [which I cannot confirm for them], the dealership had ample to deal with this back in September when the information was fresh and the finance manager was still working in ordinary courseIt appears to me they have no intention of taking ownership of the unethical conduct of their employees and there may be nothing further I can do about that However, I simply cannot "accept" their response and I hope this information will continue to be available to users of the Revdex.com service so they can know the type of sales tactics used by this dealership Regards, [redacted]

Greetings, I am willing to work with Darcars and will be more than willing to provide them with the documents which indicate the performance of work to the frameI await your response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: Revdex.com of Metro Washington DCDate: Tue, May 19, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Judy D [redacted] < [redacted] @darcars.com>Date: Mon, May 18, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" Thank you for the copy of the receiptA refund will be issued to the consumer's credit cardIf the consumer prefers a check to be sent, please email me the address the check should be sentThis credit will be issued today.Thank you!Judy D [redacted] DARCARS###-###-####

We were truly sorry for the delayOur shop was very busy during this time frameWe ended up fixing the vehicle and we absorbed all of the charges as goodwillThank you - Jammie D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: ??The broken seat track issue was first brought to my attention by a Darcar employee when I had the car’s radio repaired in the dealership’s autoshopThe radio defect was made apparent the first week I purchased the car (existing prior to purchase), so Darcars told me they would fix itI immediately scheduled the repair at the dealership but had to wait until the beginning of August for the parts to arrive and then for availability during weekend hoursOnce I brought the car in to the service department in August, the Darcar employee informed me that he noticed by sitting in the driver’s seat that the seat track was also broken and would need repairHe told me this defect is something that would have manifested itself over a long period of time, not something that was done by me after the purchase of the carHe expressed concern that no one would notice the defect during inspection prior to selling me the carAfter speaking with him several times over the coming weeks about the dealership fixing the car for me, he couldn’t get the authorization to make the repairsHe then recommended I contact the sales department who sold me the car to discuss handling the repairOver the next several weeks I attempted, unsuccessfully, to speak with the Used Cars manager concerning this issueI called multiple times during different hours of the day, leaving detailed messages with several Darcars employees who didn’t have the authorization to help me, and realizing that the manager was never going to return my callsThese attempts to speak with someone concerning the seat track repairs ran well past the days you mention on pre-owned vehicle warrantyThe fact that there is no written record of any seat concern is surprising, given that I have kept an account of all Darcars employees I spoke to about this issue over several monthsAs you can see, I pursued resolution to this matter and received no satisfactionI simply want the car to be in the good and safe condition I assumed it was in at the date of purchase Regards, [redacted]

Because the curb rash on the front of the bumper was not disclosed to me upon my selection of the vehicle The dealer knew the scratches were there and said nothing about it.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com:
In regards to regards to complaint ID ***, I want to close this complaint against DarCars.. I received a check for the toll fees shortly after filing the complaint..
Regards,
*** ***

Good afternoonI am sorry to hear thisCan the customer provide us with a copy of the brochure? Or something stating that the windshield would be replaced at no charge? I would like to work this out with the customerThank you - Jammie

I have emailed the customer stating that she will receive a partial refund from the ppm companyDARCARS will provide a *** gift card for the differenceCustomer needs to sign the paperwork before we can processThank you - Jammie D***

We are very sorry to hear about thisI have attempted to reach out to the customer so that I can apologize and see if there is anything I can do at this pointPlease let me know if there isThank you

Good afternoon,After reviewing the service records I found that the only repairs that were made were oil and filter change, tire rotation, we replaced the battery and did a multipoint inspectionNo other repairs were performedOur service manager has tried to contact the customer to discuss but
customer has not returned the phone calls. We would be more then happy to have the customer come back in so we can take a look at what he is concerned aboutPlease feel free to contact me directly Thank you,Jammie D***

Good afternoon, I am very sorry for the lack of follow up while your vehicle was with usI will make sure to review this with our Manager so that he can improve his processI have asked around and no one has removed the tagsI would recommend contacting your insurance company to make sure that they did not remove them after declaring it a total lossIf they have not removed them ( if you haven't already) I would contact the DMV to see if someone turned them inAfter that I would go to the police and report them stolenAs far as the car being a total loss, we do not have the authority to make that callThis decision is strictly made by your insurance companyWhy did your insurance cut your rental coverage? Based on your answer I may be able to check into the chargesThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:this is is inaccurateYou traded in the brand new car at a lesser "as is" valueThat means I paid for a faulty transmission overall. Yes this is still ill on my credit** *** wants money for this vehicle from meDARCARS owns this vehicle nowThere is no reason that I should have to pay for both vehiclesMy credit is being destroyed because of DARCARS. To Revdex.com: please contact me today so we can begin the legal processThese people never talk to me like they say they are going to and I am at my end point nowThe only time they answer to me is when I have to work through Revdex.com or directly through JeepI do not deserve thisIf I end up paying one dime on that old car DARCARS won't clean from the bank then I want that car in my possessionI can't believe thisI went to buy jeep and ended up nearly 96k in debt and about hard inquiries on my credit reportNow I'm paying for a jeep they are keepingThat car is basically able to be called stolen at this point since I'm the one that has to pay for it
Regards,
*** ***

Good afternoon, I did review the customers concernI believe there is some confusionI am attaching a copy of her requests (signed by the customer) as well as the manufactures recommendations if the customer had requested the 30,mile serviceThe only item that was not replaced checked was a
cabin air filterWe would be happy to provide that service as well as change the wipers if she would like us toI am currently working on the label that she is requesting from the body shopI will mail that out to her once I have itThis will take up to days to receiveI am confused about the refund she is requestingIf she would like to discuss please have her email me directly at ***@DARCARS.comThank you - Jammie

We have agreed to reimburse our customer the amount of We are processing this refund todayIt will take up to business days for it to be sent outCustomer is awareThank you

Good afternoon, I looked into the customer’s requestHere are the facts as we have documentedCustomer came in February 18th with miles on the carHer complaint was the temperature gauge goes up and down and car over heatedCustomer just had water pump, thermostat, drive belt
and hoses replaced in October(Not at a DARCARS location)The customer requested we replace the thermostat that she supplied to usNo warranty on the installation as this part was not from our storeAfter this was replaced we found that the coolant sensor had an internal short and customer authorized us to replace thisOn the same visit we flushed the heater core The customer then came back February 27th with milesShe stated that the car was still overheatingWe test drove it for milesThe car did not overheat while we had it. The customer drove 3,miles and returned on May She states that her car was overheating but now the check engine light was on the gage goes to fully hot and the car cut off twiceWe found the vehicle was low on coolantWe topped off the coolant drove several miles for several daysIt did not overheat. Car was towed in on May 28th with miles on itBased on the previous repairs and further inspection, there is an internal coolant lossWe have given the owner an estimate to remove the cylinder heads to determine cause of the failureCustomer has declined at this time. If the customer has any other questions please let me knowThank you

I am sorry for the delayI will be providing the customer a letter stating that we did pull in errorI will have this to her MondayIf the customer could confirm her address that would be greatThank youJammie D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me now that the vehicle is paid off. Thank you for your assistance
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: *** knows there selling cars with bad enginesThere selling LemonsThe Warranty states they can replace an engine with new or remanufactured parts, of course *** always opts for the remanufactured engineThe problem with that is my car is 1year old and was only 6months old when this problem startedNormally the average consumer doesnt expect an engine to need to be replaced at the least after 80K miles and years and thats being genourousSo who would think there NEW car would need an engine replacementThey say the warranty pays for everything , but if I have a Brand New straight off the assembly line car that has a 23K note on itand the engine goes bad in 6months and is replaced in a year I still have a New Car NoteSo *** replaced my factory engine ($10.5K - $8.5K) with a remanufactured engine ($3.5K - $1.5K)I also pay for a factory warranty of 10yrs or 100KmilesBut once they replace your engine it voids the warranty, (that IM still Paying For) the warranty on a remanufactured engine is (1yr or 12Kmiles) so far that $8K -10K *** has stolen and that doesnt include depreciationAlthough your car depreciates when you 1st drive off the lot(As appraised by a competitive dealer) You can take an additional 3K off the resale value of my car because noone wants a car with a remanufactured engine, it lowers the resale value thus depreciating the value of my car because it no longer has the original partsPlus I specifically told the mechanics at DARCARS *** NOT to replace my engine with anything but Brand New factory parts, I was very clear on thatI had a long discussion with TODD the mechanic in reference to my carTODD assured me that I was getting a new engineWhen I picked up my car and read the receipt I realized the engine put into my car was remanufacturedWhen I asked them to remove it, they refusedI never authorized the work to be done on my carThey have yet to address the recalls on my car, of which were there at the time they sold me the carI have spoken to ***, and I am still awaiting a response from ***They have been difficult, rude, and not at all compassionateNot to mention as Im at the dealership addressing my car, there are other people there addressing the same issues with there enginesThis is not about a Warranty and *** knows itIts about endangering lives and Business ethics which they clearly have noneI am afraid to drive my carI have to pay for an Uber to workand I am still waiting for a response from ***.In the meanwhile, there are reports, articles and complaints all over the internet about what *** is doing to people its not just me going through this with them. ***
Regards,
*** ***